praise for LR warranty and service

justinc · #1 (**permalink**) 27th February 2010, 05:31 PM

Can't say much at the moment but I have had a major warranty claim with some new genuine parts which were damaged during manufacture, and have had a VERY quick response and resolution on a most professional level both with the dealer parts department and their advisors/ higher ups after Emailing photos and a report. When I say quick, it was less than 24hours

.
Lots of $$$ were involved and the end result is most satisfactory, so THANKYOU to the dealer involved,(A hint they are in VIC) and particularly the parts team there.

I will be able to fill in the gaps at a later stage but thought I'd post this up to add a bit of support to an organisation that yes does have its ups and downs like any other car manufacturer, but overall comes out way ahead of other 'leading' brands of vehicles sold in this country for parts and product support....If only there were MORE dealers/ parts networks. (ARE YOU LISTENING LR????

)

JC

chazza · #2 (**permalink**) 27th February 2010, 07:18 PM

Quote:

Originally Posted by justinc

... thought I'd post this up to add a bit of support to an organisation that yes does have its ups and downs like any other car manufacturer, but overall comes out way ahead of other 'leading' brands of vehicles sold in this country for parts and product support....If only there were MORE dealers/ parts networks. (ARE YOU LISTENING LR????

)

JC

Couldn't agree more JC!
I would love to be able to have my car repaired in my home town, like I used to be able to, instead of having to make a 400km round-trip

Ace · #3 (**permalink**) 27th February 2010, 09:14 PM

Quote:

Originally Posted by justinc

Can't say much at the moment but I have had a major warranty claim with some new genuine parts which were damaged during manufacture, and have had a VERY quick response and resolution on a most professional level both with the dealer parts department and their advisors/ higher ups after Emailing photos and a report. When I say quick, it was less than 24hours

.
Lots of $$$ were involved and the end result is most satisfactory, so THANKYOU to the dealer involved,(A hint they are in VIC) and particularly the parts team there.

I will be able to fill in the gaps at a later stage but thought I'd post this up to add a bit of support to an organisation that yes does have its ups and downs like any other car manufacturer, but overall comes out way ahead of other 'leading' brands of vehicles sold in this country for parts and product support....If only there were MORE dealers/ parts networks. (ARE YOU LISTENING LR????

)

JC

Land Rover can admit there are problems, then they work to fix them, unlike some other brand (cough cough) toyota

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The Following 5 Users Say Thank You to justinc For This Useful Post:
Jamo (27th February 2010), LandyAndy (27th February 2010), numpty (27th February 2010), Pedro_The_Swift (28th February 2010), Rangier Rover (28th February 2010)