some puma 90 niggles and frustrations (Warranty)

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Originally Posted by jimr1

Hi Leroy , I've been following your posts , like a lot of others on this forum . You must feel angry and let down . My son who is an ex Land Rover mechanic ,( on longer on the tools ), explained to me some of the problems , some of the dealers have ,keeping good mechanic. All modern vehicals are constantly changing , with the introduction of new technology . If training is not kept up it is harder to recognize new problems . Many mechanics do keep up and train , but a lot don't . The other problem mechanics face is skill level = wages . A lot of good mechanics leave the trade because they can better pay in other industries . I know this does't help you , but it may explain why your problem hasn't been recognized and fixed . I hope it is sorted out soon,and you are back on the road . Let us know how you get on .. regards ....jim r1

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I just got of the phone with the Service Manager where my car is and feel a bit better about the whole situation.

I can understand his frustrations here as well.

I wont go into details but right now they are waiting on the tools to change the high pressure fuel pump, apparently no dealer in AUS has one and the tools are on order from Europe with no ETA as of yet. so the work is at a stand still till the Tools arrive.

all I can do is sit back and wait I guess. . . . They are confident that the Fuel pump will resolve the issue though. so that is a bonus i guess.

Leroy

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Originally Posted by Leroy_Riding

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I wont go into details but right now they are waiting on the tools to change the high pressure fuel pump, apparently no dealer in AUS has one and the tools are on order from Europe with no ETA as of yet. so the work is at a stand still till the Tools arrive.
<snip>

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:eek: shaking my head.

you can make the tool in 5 minutes

https://www.aulro.com/afvb/images/im...013/01/354.jpg

I would never buy a new Defender unless I could get $5000 off the new price and agree to waive all warranty claims, at least If I do the work myself its done proper and not risk some idiot apprentice or some mechaniac who hates working on Defenders "fix" it.

Hi mate, I agree i can't help feeling there giving Leroy the run around , how hard can it be to take a fuel pump out ..jimr1 ...

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Originally Posted by Leroy_Riding

...apparently no dealer in AUS has one ...

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I find this very hard to believe... Surely the tool is the same as used by Ford dealers as well???

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Originally Posted by goingbush

:eek: shaking my head.

you can make the tool in 5 minutes


I would never buy a new Defender unless I could get $5000 off the new price and agree to waive all warranty claims, at least If I do the work myself its done proper and not risk some idiot apprentice or some mechaniac who hates working on Defenders "fix" it.

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funnily enough I got more than 5K off the price of mine so im happy there. . . Im not sure what the tool is, all I know is its for setting up the high pressure fuel pump, I don't know if its for removing or replace TBH I don't know much :|

though talking to them they do sound like they are doing what they can. . . .? I think.

maybe ill send them your photo and tell them to make it? might get my car back sooner :|

...I got the same "no tool in Australia" garbage too once from my former dealer....when I explained that the loan Jaguar I'd had for 6 weeks was about to be fitted with a roof rack and several jerry can holders for a camping trip, they mysteriously found a way to do without the illusive "tool" and fix my friggin' truck...

as for mudflaps "melting" being normal...what complete bollocks. Dear me, they really are struggling.

I sincerely hope you get some service from these people. It never happened for me, which is why I use MR, but I understand you are required to go through LRA under factory warranty.

Good luck.

Hi Leroy , I phoned a mate of mine yesterday , who has fitted a long range tank in his new 2003 etreme . So fuel pump out of standard tank into long range tank . Sold Extreme brought a Puma , so refit extreme tank + pump . Fitted same long range fuel tank, into Puma . So as you see fuel pumps in and out . I asked how hard was it to take the fuel pumps out , and what tools did he use . He told me 2 scewdrivers + a prize bar he said it was an easy job a bit of fiddling with the hoses . If i was me in your situation i would be contacting Land Rover Australia and telling them that your story is being watched with interest by Land Rover owners from all around the world it might just help , good luck ...jimr1...:(

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Originally Posted by jimr1

Hi Leroy , I phoned a mate of mine yesterday , who has fitted a long range tank in his new 2003 etreme . So fuel pump out of standard tank into long range tank . Sold Extreme brought a Puma , so refit extreme tank + pump . Fitted same long range fuel tank, into Puma . So as you see fuel pumps in and out . I asked how hard was it to take the fuel pumps out , and what tools did he use . He told me 2 scewdrivers + a prize bar he said it was an easy job a bit of fiddling with the hoses . If i was me in your situation i would be contacting Land Rover Australia and telling them that your story is being watched with interest by Land Rover owners from all around the world it might just help , good luck ...jimr1...:(

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Thanks for your reply,
The issue isn't with the in-tank fuel pump, the issue is with the high pressure fuel pump for the high pressure fuel rail the injectors run of, the in-tank pump is functioning fine and getting diesel to the engine bay.

Thanks.

Sympathise with your problems :(

However, my past experience with the Dealer in T'ville has been very good. I found them to be quite competent. Better than most in fact. Possibly the only better "dealer" I have had to use was in Alice. Both T'ville and Alice have mechanics used to dealing with other than "mall crawlers".

Both dealers' mechanics picked up unidentified (by me) small faults which had nothing to do with the reason the vehicle was there, (and everything was working fine) but could have caused big problems "remote" .

Over the years my D2 went through both a couple of times. Don't ask me about their man-hour rates though :mad:

Cheers

RF

got a call from the Dealer today,

some good news,
The dealer has turned around and impressed me, I think they must have been busy and stressed at the beginning as they seem much better now and give me a bit more confidence.

all the same,

so now they are waiting on a few more little bits which they hope to have by weeks end,
due to not being able to get the correct tool LR tech have advised them to pull down the front of the engine and do it what seems like 'the hard way' (my words not there's)

so hopefully ill have my car back soon :) its been 3 weeks exactly today without the little guy . . I miss him!! haha