so if this is all under warantee? have they offered a replacement vehicle to get you around in the mean time?
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so if this is all under warantee? have they offered a replacement vehicle to get you around in the mean time?
Yes however as it would just be a rental(i.e. hyundai getz) and not a 4wd, I found it easier to borrow a car from family better suited to my needs.Quote:
Originally Posted by uninformed
so they should thank me for there reduced cost there ;)
Hey leroy, just to get the fuel pump on a puma story right, they don't have pump in the tank. They have a pump in the engine bay that sucks fuel from the tank, then pressurises it into the common rail. The excess goes back to the tank via the cooler mounted on the left hand chassis behind the motor.
I have been pondering to put a small fuel pump on mine to supply the pump in the engine bay with fuel. The excess just goes back into the tank just like standard, but the pump does away with that silly priming tool for when a fuel filter is changed or a break is made in the line for what ever reason.
Sorry to hear the hassle you are up for. I sympathise as mine just had a brake booster, I had to wait as it was ordered from the Uk, to only be told I now have to come back for the master cylinder on order from the UK. It appears virtually no spares are stocked in Aus. It is a sad state of affairs.
I'm a bit with Scollops, when I said I was hiring a tilt tray to move scaffold as it's would not fit on the Freelander's roof, they sprung into action quick smart..
This thread is sounding more and more like something from "Yes Minister". The tool coming from the UK is the funniest story I have heard yet.
Thanks. NewHue, maybe I should try something similar. . .
I'm aware of where the pump is, I was confirming for someone who commented earlier about how hard ti could be to take a pump from the tank. :)
Hopefully ill see it back soon,
Leroy
hope that didn't come across the wrong way. It was not meant to be all knowing.
Sorry to hear about your troubles Leroy. I hope it all pans out okay. Keep us posted.
Cheers,Quote:
Originally Posted by Horatioau
And will do.
I have to call them again today as last I spoke with them they were pretty sure they would have it fixed by today. .
should I try and get some sort of compensation out of them or anything? Ive never had to deal with something like this before. . .
tbh they have gotten of pretty light, they havent had to give me a loan car or a hire car and they have had my Defender for 4 weeks. . .
hmmmm
will let you all know once I have spoken with them again today.
Leroy
My dealer used to give me a Honda Jazz as a loaner. The trick it to just use it as you would the Defender. You'd be amazed how much dog can fit into a Jazz. ;)Quote:
Originally Posted by Leroy_Riding
I'm seriously going to explode soon people. . .
Just got of the phone with Customer Care after a heated discussion, and before that a discussion with the Dealer who has my car in Townsville.
Lets summaries for you all (typing while angry probably not the best but who cares)
fuel pump has been replaced NO CHANGE!!!!!
and better yet NO EXPLANATION!
now they have apparently sent the Injectors away a second time and another one has come back faulty. . . . like really?
so now they are awaiting approval form LRA to replace that injector or all 3 remaining injectors.
So Ergo. . . I am no closer to haven't my car back and progress made = ZILCH!
I have requested every single bit fo paper and technical readouts they have for my car and that has been communicated between the dealer, LRA Technical and customer care and am awaiting a response on as to whether they will give me it or not. .
so I call customer care after this one. . .
Spoke with a helpfull fellow that ive been speaking too, Nice guy. . I feel bad for him having to deal with me.
I explained the situation, including how un-impressed I am with what has been done so far, and that I haven't requested a rental car till now.
I then told him that they WILL! be getting me a 4wd rental with towbar that I can and WILL take offroad as these are the two purposes for me owning a defender.
the response was along the lines of they can ask the rental companies but chances are the answer will be no as they wont let the cars be used offroad. .
so to re-cap
car still no closer to being fixed after 4 weeks. .
poor communication from the dealer
I have requested al technical documentation to be sent to me and am awaiting this
I have requested a 4wd with tow bar for 4wding and towing use
and Im about ready to explode. . .
where do things go from here? what can I do?
/End Rant
Leroy