Quote:
Originally Posted by spudboy
You'll see that from several in here.
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Quote:
Originally Posted by spudboy
You'll see that from several in here.
This is an interesting lot of information on Consumer Law:
BTW: Some mildly bad language in it if you are delicate....
[ame]http://www.youtube.com/watch?v=_66BAGr-oVM[/ame]
So Anzac Day passes for another year.
I am here again waiting in Adelaide for news of when I can collect the car.
Hopefully I will receive a call today to collect it.
I have been in communication about the situation and have been advised to await the promised recontact from the Land Rover Customer service people before I am willing to get others involved.
This is what I have been advised has been done...(from memory here)
*- tow bar fitted by dealer on purchase and reverse light fuse constantly blows when used with a trailer- almost any trailer...(seems cannot be fixed...)
*-It took three trips to Adelaide for them to replace faulty door rubbers (at @200k either way and time away from work or paying someone to look after kids after school!)
*-This vehicle has had a major breakdown that led to full tow(failing on country road, straight and flat when symptoms detected) and leaving us stranded..
*-The oil cooler had to be replaced, engine flushed multiple times, all apparently sorted.
*-This vehicle has again (within 50 kilometres of us using it) had another major breakdown that led to full tow (again failing on country road, straight and flat when symptoms detected) and leaving us stranded.. ) and an engine replacement as multiple electrical/electronic faults kept crippling the motor when they tried to use it..
*-I was advised a new radiator, new hoses were fitted and system flushed repeatedly to ensure no oil in system
*- air cond system replaced in any part that may have had been affected by previous oil leak and engine failure
*-Radio replaced
*- egr valve replaced due to smoke screen behind vehicle.
*-fuel injectors replaced (egr didnt stop the smoke)
*- suspension adjusted and retightened due to noises after last major work, apparently bolts etc replaced as it has had so many removals / adjustments etc...
*- engine reaching towards 20,000k since new engine fitted, (can start to use again instead of run in mode as now engine should be run in)
*- turbo fails, dramatically - shows bearing failure and fin damage.
I had to borrow a car and a trailer and tow the car into Adelaide for Land Rover to look at it.... (impressive towing my defender with a holden 4wd... maybe a message in there??) turbo allegedly faulty....(not oil starvation I was advised, so bearing failure)
*- assured by land rover no parts of fins etc could be anywhere else but in intercooler if they have left turbo, so intercooler etc completely cleaned (so they tell me)
*- recalls on diff etc done,
*-Collect car, drive 25kms before turbo begins to fail again....back to dealer
they have then worked on vehicle and advised they thing new noise is a hose leaking and they will test drive vehicle.... they took about 2 minutes to return as turbo had completely failed...
*- back to collect vehicle as new turbo now in (that is three!!) left dealer, drove to home and to Melrose for family holiday at L/R weekend.
600k after collecting car (almost exactly) turbo fails on bitumin roadway.
(family sent home with other people who we dont really know except from land rover events once a year!! - I had to take days off work to collect a hire car (a major saga in itself) and then tow my own trailer back home - then days off work again and a trip to return this vehicle to Adelaide Airport two days later or pay penalty fees!!)
*- oil pump allegedly still shows as working correctly, all flushing of oil galleries etc apparently still correct, turbo shows rainbow of heat affected metal.
Turbo expert company consulted allegedly who advise turbo was starved of oil (as we had said from first failure..) oil pump on engine (my replacement engine) replaced with new one... allegedly no reason or cause located for failure of old oil pump once out and examined... so no reason to be confident it will not fail again...
I have cancelled october l/weekend trip across the desert with friends as have no faith in vehicle.. (this being the 2nd time an oct long weekend trip has been cancelled due to failure or fear of failure )
Over 2% of the distance traveled on this vehicle (now @ 58,000k) has been done by land rover in various testing run/ run ins and reliability testing. This does not include the 400k each time in and back to the dealer-- that would be at least 4,000k but I would think lots more...
Land rover state no replacement vehicle
- asked if I would be interested in trading it on another vehicle and they would try and give me a good price!!!!
(NO!! I bought a defender for a reason!! I already spent $55,000+ on the car in the belief I could continue trips to remote country without fear of failure the whole time! I want a defender to keep until the new one is released and I can assess if I want another or not...)
I have a heap of land rover products that I have or do own... (series vehicles) and loved unreservedly my 110 300tdi...
*- they have then said they will instead give me a LAND ROVER EXPERIENCE DAY... a day driving somebody elses presumably reliable land rover... (sort of rubbing the point in??)
*- they have refused to extend the warranty (which expired in dec)
*- now offering me a free service when due (thats 72,000k - I doubt the car (on form so far) will make it to then!!!)
The vehicle has had (numerous times) had less major failures requiring action by land rover
It has died/failed to proceed in major ways 5 times.
I have had three holidays wrecked by failures or fear of failures.
I have had to beg assistance from friends to tow it back to my house when it has broken down. and to get it to Adelaide when the turbo first crapped itself.
I have lost numerous work days (and associated wage) driving back and forth for repairs etc
I bought the car on the strength of its reputation for reliability, land rovers advertising and paperwork etc indicating rugged ability and reliability. I have had every intention of taking this vehicle to the remote desert to visit places I have been with my previous defender and places I have yet to see. After having lived in a number of remote spots we have friends that own/live on remote stations and areas...
But because of this vehicles complete lack of reliability we haven't been able to do this. I honestly expect and try to allow time for failure of the vehicle when I head to town or back to home as my confidence is gone.
This vehicle is a major failure, I know enough people with Pumas to be of the belief that this vehicle itself is the problem not so much the model etc.
I must say I am very disappointed in LAND ROVER --if they wont replace the vehicle and wont even extend a warranty in the short term it indicates to me they also have no faith in the vehicle..
I currently feel that I have been pushed and carried to the end of my warranty in a car and now they will push me out the door and off down the hill and then they are done with me...
anyway we shall see what dies/breaks/fails next..
(sorry about this whining post but this is getting to me big time!) .
Geez mate, that's a tale of woe.:(
Unfortunately you aren't the first person to have issues with LR trying to get a new vehcile sorted, and until we get some decent anti-Lemon laws in this country Imdoubt you'll be the last.:(
Maybe time to take it to the next level?
Mate I for one will chip in $50 towards a consultation if you copy paste this to your lawyer.
All we can do is commiserate, until one day you retire to the study with a revolver.
That sounds like the worst ordeal ever. I think you should take it to court or at least consult with a lawyer and see what the could do. Terrible by Land Rover
It was called a product that was not of merchantable quality. I think now it's just not fit for purpose.
It would be cheaper for them if they took it back. LRA management has changed lately I understand. Hopefully the new management is more reasonable.
If they haven't another Defender, they should swap it with at least a demo D4. Then you can keep it or sell it. I think I'd rather the last D4 over the last Puma Defender.
They have gained a lot of positive free PR for their brand as a result of the Defender ceasing production. Land Rover sales are at record levels here and overseas. They should do the right thing. If Land Rover won't take it back and you don't take them to court, what do you do with it? Who would buy it?
It's a gut wrenching situation. I hope you can resolve it. Good luck.
Digger that whole story sucks. If you had bought a tv or other appliance, you would have had it replaced no problem. Why is a car any different?
LR has been spending millions on advertising, yet are happy to let something like this happen? It seems like the cheapest form of advertising to me.
Not to mention the additional cost to you in lost work, additional expenses and stress.
It makes me angry Digger. I sincerely wish you the best of luck at getting something out of them.
Cheers
Dan
Digger,
Having owned a Lada Niva for 18 months, you 're still better off with a Land Rover :D
I don't get why the dealer seems to be constantly changing out parts which don't seem to be related to the actual problems encountered.
Page 439 of the 2012 workshop manual makes mention (the only one) of a filter in the passage which supplies number 1 main bearing and the turbocharger. If this filter exists, I wonder if it is partly blocked causing bearing oil starvation in the turbo? Given no other information, I don't know if the filter (if it exists) is after the main bearing or before it. If there was a restriction before the main bearing then that is likely to be damaged over time as well. Reference to this filter is also in the 2007 2.4 manual.
I have a 2.4 Transit van which has just clocked up 170,000 km in 5 years and so far the engine and most components have been reliable. So the engines can be reliable. The van runs at just under GVM so it gets worked hard although well looked after.
Good luck.
Well, god help me, Ive collected the car from Solitaires.
They've done @ 1,oook in it since fitting new oil pump and turbo.
so now I have it we will see if I can get further than the average 5,700k before some failure that stops the show.
I am told now that the complaints about the car and should be made to the original dealer, (bundy land rover.. BMG) so appears that this is another hurdle I would have liked to have known about before now...
driven it around today and seems ok so far..
sadly though I am waiting for a failure not the other way as in not expecting any more problems...
Maybe with this vehicle and the response Im getting from LR I shouldve bought a jeep? Wouldve got the same service and it seems maybe more reliability!! (and no I wouldnt buy a modern jeep)
I have though thought of a way LR could make me happier...
they bought a series vehicle off a mob of blokes in NZ and restored it then gave it back....
they could buy mine off me, restore it and give it to someone else and give me a new one.... (or even a demo that wont crap itself??)
or they could buy a gun buggy off someone and restore that and give it to me....or buy a gunbuggy off someone (I can supply a list) and just give it to me....
seriously though the customers service people were ringing me back in a few days about my request to extend the warranty... silence... complete silence...
I am very much moving about to the opinion that the squeaky wheel is the way to go, normally that's not my style but obviously trying to work with people isn't working in my favour at all....
anyway, my youngest lad is at a 3 day sheep expo (run by the wool industry in SA to teach kids about sheep and handling, breeds/breeding, safe handling, shearing, etc etc right through to sales and classing etc) a three day event at WAYVILLE SHOWGROUNDS until 5pm tomorrow then we'll head back out of town..
last day of the week, heading out after Solitaires closes and in friday night country bound traffic-- it will be interesting!
cross your fingers and toes, folks!