Defender ordered - now dealer says deal has changed

Great news. I really hope this story come back and bites the original dealer in the proverbial. I imagine anyone reading this story would have second thoughts about buying through them.

At least you have found a good dealer and can enjoy the drive home. Make sure you post some pictures of the journey!

What a relief, obviously been a heap of Landy owners behind you, in spirit at least.
All those positive vibes man.....
Rich.

Good on you El Rey. Wonderful to see you get a good outcome after your persistence. And great to see Aulro give you so much support.

Quote:

---

Originally Posted by El Rey

Need to say a big thanks to everyone on Aulro for their support, ideas and input during this saga.

I've mentioned to a few of you in PMs that all the awesomeness from you Defender owners far, far outweighs a single bad experience with a dealer.

I have cancelled the current deal and the dealer sent me a refund sheet this morning which I've filled out and returned. I've also been put in touch with another dealer by an Aulro member (not sure if they want it know who the are), who can give me a better deal and is already a million times better to deal with. Have started the process with them this morning.

So again - thanks. I owe everyone a drink when I meet you out on the roads, tracks or water crossings.

---

Great to hear you have something to look forward to. Well done.

I must say, this thread has been very popular - 14 pages in 4 days. Impressive! And who said Defender owners weren't passionate :wasntme:

Great to see. To be charitable, let's assume the new salesman really just didn't know about the required extras, found out, then tried to cover up by getting you to pay for the extras. Not acceptable, but it happens.
Glad you got what you wanted. Let the accessorizing begin!

Sent from my GT-P5210 using AULRO mobile app

Quote:

---

Originally Posted by DiscoMick

Great to see. To be charitable, let's assume the new salesman really just didn't know about the required extras, found out, then tried to cover up by getting you to pay for the extras. Not acceptable, but it happens.
Glad you got what you wanted. Let the accessorizing begin!

Sent from my GT-P5210 using AULRO mobile app

---

Something is going on, based on the fact that when I decided to cancel the purchase they didn't even bat an eyelid. Either there's someone in the wings who will snap it up at a higher spec, or there was someone higher up dictating the extras.
But that is just odd. Because other dealers aren't talking about these extras from what I've heard - just this one.

Quote:

---

Originally Posted by Wheatos

Great to hear you have something to look forward to. Well done.

I must say, this thread has been very popular - 14 pages in 4 days. Impressive! And who said Defender owners weren't passionate :wasntme:

---

I think it's the internet equivalent of driving by and seeing someone else's Defender being stolen. The first instinct has been to jump out and lend a hand.

That's a great result. Glad it worked out for you.

You'll enjoy it a lot more now when you get it and once you have your first drive this will be a distant memory.

Quote:

---

Originally Posted by El Rey

Car is the same spec: Fuji white Defender 110 with Black Pack and front mudflaps.

So, Tombie doesn't mind me mentioning his name - he's the one who put me onto Melbourne City Land Rover and got the deal from them.

• Better price
• One month quicker delivery
• Much better customer service - especially if you mention Tombie's name
• Without saying too much, some really nice bonuses
• The opportunity to drive it from Melbourne to Brisneyland

Two other Aulro members also offered to put me in touch with LR dealers they knew and had dealt with personally - so big thanks there too.

---

Yes they are the reasons i used them as well.

After buying four vehicles new from the Brisbane dealer,over quite a few years,this dealer was like a breath of fresh air:)

Absolutely fantastic,better than any dealer of any brand i have dealt with.:)

Glad it has all worked out:):)

Ive just read this thread from go to woah,what a sad experience.I would now take it futher with JLR Aust and seek some sort of compensation for your treatment.Try for free servicing/extended warranty to placate you.The fact that you were able to buy the same vehicle earlier from another dealer and cheaper should help your case.
Ive only ever bought 1 new vehicle,my D4 last year.Actually bought it over the phone.The team at Southern Land Rover were extermely proffesional and a pleasure to deal with.
JLR Aust do monitor AULRO,I hope they have a good read of this thread,mention it in your dealings with them to sort out compensation.
GOOD LUCK and ENJOY.
Andrew