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Thread: Defender ordered - now dealer says deal has changed

  1. 27th August 2015, 11:13 AM #71
    El Rey
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    Quote Originally Posted by LRD414 View Post
    Hi mate, if you end up pulling out of this situation I would suggest a relatively short drive north. I had an excellent buying experience at Pacific Land Rover on the Sunshine Coast. Don't know their Defender availability situation and I was buying a D4 but the main point is that it was a good honest transaction and not too far from Brisbane.

    Regards,
    Scott

    Cheers - another dealer to add to the list of good ones.
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  2. 27th August 2015, 11:14 AM #72
    El Rey
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    Quote Originally Posted by mojo View Post
    I had a good experience buying our D4 from Bruce Lynton on the Gold Coast, so they are an option too.

    Austral in general seem to cop quite a few negative comments. Our experience buying a Tiguan from Austral VW was not great.
    I wonder if they have some complacency in the case of Land Rover sales, since at the moment they're the only Brisbane city option.
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  3. 27th August 2015, 12:53 PM #73
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    Quote Originally Posted by El Rey View Post
    I wonder if they have some complacency in the case of Land Rover sales, since at the moment they're the only Brisbane city option.
    More like the Salesperson is just a dick...

    I'd suggest a nice chat about how he would like to speak to the ACCC
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  4. 27th August 2015, 02:13 PM #74
    El Rey
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    UPDATE on what's happening.

    • Contacted Land Rover Australia - the guy I spoke to gave me his name and a reference number and said he's contacting the SE Qld Regional Manager to see what he says.
    • Sent an email to the ACCC to see what they say
    • Contacted the Office of Fair Trading who said I need to work it out with the dealer or get independent legal advice.
    • Contacted Land Rover UK who said they passed my details on the Land Rover Australia.
    • Planning to call Motortorque on ABC Radio Night Life tonight, to see if that car guy can give any advice.
    • Emailed salesman to say I'm in touch with LR Australia to try and get the extras removed and he replied 'OK thanks'.
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  5. 27th August 2015, 02:18 PM #75
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    Rolly
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    The noisy wheel gets attention.....Well Done!
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  6. 27th August 2015, 02:50 PM #76
    FV1601
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    Keep it simple perhaps: emailing salesman/dealership a link for the last 8 pages of outrage and negative reaction to dealership responsible?
    Maintain the rage, and good luck
    Rich.
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  7. 27th August 2015, 02:56 PM #77
    El Rey
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    Quote Originally Posted by FV1601 View Post
    Keep it simple perhaps: emailing salesman/dealership a link for the last 8 pages of outrage and negative reaction to dealership responsible?
    Maintain the rage, and good luck
    Rich.
    Thanks for the idea. If I had some idea whether management there were focused on customer satisfaction I might give it a go.
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  8. 27th August 2015, 02:57 PM #78
    Is Vic There Guest
    I'd actually keep all this under your hat!
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  9. 27th August 2015, 03:11 PM #79
    El Rey
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    I also just consulted with a solicitor who looked at the contract I signed and had this to say:

    '...it appears to me to be a binding agreement, with all material terms agreed, including specific accessories (and the price of these accessories).

    There is clause 2 - price, which allows the dealer to increase the price.. where there are changes to statutory charges...

    There does not appear to be any right for the dealer to force you to pay extra (for accessories you have not asked for, and are not listed in the Contract), or to ask you to increase your deposit.'
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  10. 27th August 2015, 03:12 PM #80
    El Rey
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    Quote Originally Posted by Is Vic There View Post
    I'd actually keep all this under your hat!
    Yes that was the flip side thought.
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