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Thread: Defender ordered - now dealer says deal has changed

  1. 7th September 2015, 05:46 PM #181
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    Quote Originally Posted by El Rey View Post
    Quick update:

    - Current build date for the new 110 order is a December build and a February delivery. Bring it on.

    - A little over a week ago I sent a long email to both LR Australia and LR UK letting them know the whole saga and what I thought of *****. No reply from either yet. I notice that the PO Box for LR Customer Service in Australia is a Brisbane one, and the guy who answered my 1800 call a few weeks ago was also in Brisbane. Makes me wonder if ***** are actually responsible for Australia-wide customer service!
    No. JLR have their own operations in Australia and in fact are responsible for Land Rover sales and support in Australia, Oceania and much of South-East Asia.

    You won't find me on: faceplant; Scipe; Infragam; LumpedIn; ShapCnat or Twitting. I'm just not that interesting.
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  2. 7th September 2015, 07:45 PM #182
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    Landybitz
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    So are you saying the call centre is not managed by *****, but by LRA?
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  3. 7th September 2015, 08:06 PM #183
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    Quote Originally Posted by Landybitz View Post
    So are you saying the call centre is not managed by *****, but by LRA?
    JLRA's PO Box is in Toowong. Same side of the River but not a convenient distance.
    Cheers, Billy.
    Keeping it simple is complicated.
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  4. 8th September 2015, 11:30 AM #184
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    Guys,

    A friendly reminder that we don't name and shame anyone one here.

    If you've forgotten the conditions of access to this site feel free to take a read:

    http://www.aulro.com/afvb/rules-guid...ccess-etc.html
    Mark

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  5. 8th September 2015, 08:33 PM #185
    El Rey
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    Understood - thanks for the reminder.


    Quote Originally Posted by Bytemrk View Post
    Guys,

    A friendly reminder that we don't name and shame anyone one here.

    If you've forgotten the conditions of access to this site feel free to take a read:

    http://www.aulro.com/afvb/rules-guid...ccess-etc.html
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  6. 8th September 2015, 08:53 PM #186
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    In all fairness El Rey, They had to beat it out of you.
    Cheers, Billy.
    Keeping it simple is complicated.
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  7. 9th September 2015, 10:41 AM #187
    El Rey
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    Quote Originally Posted by cuppabillytea View Post
    In all fairness El Rey, They had to beat it out of you.
    You can take the man out of the Land Rover...
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  8. 9th September 2015, 12:59 PM #188
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    Quote Originally Posted by cuppabillytea View Post
    Quote Originally Posted by Landybitz View Post
    So are you saying the call centre is not managed by *****, but by LRA?
    JLRA's PO Box is in Toowong. Same side of the River but not a convenient distance.
    I could be wrong, but I feel you are talking about Land Rover Customer Care/Land Rover Assist which (according to their website is managed by Allianz.)
    This product is provided by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance, under an arrangement with Jaguar Land Rover Limited.
    https://landrover.roadsideonline.com.au/contact-us

    Land Rover Australia is at 148 James Ruse Drive Parramatta NSW 2150 (according to the White Pages, and knowing a couple of people who work for LRA, its a long commute to Brisbane if you live in Sydney)

    You won't find me on: faceplant; Scipe; Infragam; LumpedIn; ShapCnat or Twitting. I'm just not that interesting.
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  9. 10th September 2015, 04:01 PM #189
    El Rey
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    You could be right. When I had concerns about my purchasing situation, the number I called for general customer complaints and assistance - the guy said he was located in Brisbane.


    Quote Originally Posted by Lotz-A-Landies View Post
    I could be wrong, but I feel you are talking about Land Rover Customer Care/Land Rover Assist which (according to their website is managed by Allianz.)
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  10. 11th September 2015, 04:05 PM #190
    Tombie Guest
    I must publicly say this. Defender ordered - now dealer says deal has changed
    I was more than happy to help with nothing in return.
    However, I came home today to find this on my doorstep.
    Attachment 99006

    Many thanks for the Rum El Rey, and welcome to Aulro and to Land Rover ownership.

    Glad that it's all worked out for you, and may you have many enjoyable trips in your new chariot.

    My open offer stands, when in the neighbourhood drop in for a drink!

    Thanks again...
    Last edited by Tombie; 12th November 2015 at 02:07 PM.
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