Thread: Trouble logging into LR online Log Book

Through bloody-minded persistence and repeated clicking for a few hours I finally got lucky - that link decided I'd suffered enough and took me to the next page.

For anyone who's interested, it then asks if I have OSH login access, and if not I need to fill out an application. I've done that and the system says I'll be notified about approval in due course.

I'm interested to see if the recent warranty work done by the dealer is automatically recorded.

Will update.

Update: Received my password from Land Rover and can now log in and see the online log book.

However Springwood Land Rover Jaguar told me that warranty work is not entered in the online log book - only your mandated warranty services.

Would wish that it could be more thorough than that, but will have to keep printed records of other work.

Can non-dealer services be entered in the Land Rover online log book? If not, it's a farce.

Originally Posted by MrLandy

Can non-dealer services be entered in the Land Rover online log book? If not, it's a farce.

Can't agree with you on that one my friend.
Whether you like it or not, this is a "LandRover" facility, for their Dealers, so there is no way any other "non dealer" is going to be able to access it, and nor should they, IMHO. If you choose a non JLR facility, for sure you will have a record of what's done, for yourself or anyone else, but there is no reason for JLR to put this on their records, as in fact, they have no way of guaranteeing that what is on the invoice has actually been done.
One of car manufacturers sales "gimmicks", well maybe not so much of a "gimmick" to some, is that a comprehensive record of confirmed "Factory" servicing can impress some, particularly at sale time.
The issue of non dealer servicing is a big one for all servicing companies, not only Dealers,...Wifey has an Audi & they have all sorts of ways of keeping you "with" them.
I actually thought that the OSH could only be accessed by Dealers, so being able to access it by yourself is news to me.
Of course no-one has to abide by this system, I'd actually probably prefer the old "service book", but this is Landrover's system, for their dealers, and it's similar to what other manufacturers are doing.
Like I said, if ya choose non Dealer servicing, well that's all good, it may even be better than dealer service, but it won't be seen on your OSH.
Pickles.
Now, Mr Landy.....I'll wait for your response?!!

Originally Posted by Pickles2

Can't agree with you on that one my friend.
Whether you like it or not, this is a "LandRover" facility, for their Dealers, so there is no way any other "non dealer" is going to be able to access it, and nor should they, IMHO. If you choose a non JLR facility, for sure you will have a record of what's done, for yourself or anyone else, but there is no reason for JLR to put this on their records, as in fact, they have no way of guaranteeing that what is on the invoice has actually been done.
One of car manufacturers sales "gimmicks", well maybe not so much of a "gimmick" to some, is that a comprehensive record of confirmed "Factory" servicing can impress some, particularly at sale time.
The issue of non dealer servicing is a big one for all servicing companies, not only Dealers,...Wifey has an Audi & they have all sorts of ways of keeping you "with" them.
I actually thought that the OSH could only be accessed by Dealers, so being able to access it by yourself is news to me.
Of course no-one has to abide by this system, I'd actually probably prefer the old "service book", but this is Landrover's system, for their dealers, and it's similar to what other manufacturers are doing.
Like I said, if ya choose non Dealer servicing, well that's all good, it may even be better than dealer service, but it won't be seen on your OSH.
Pickles.
Now, Mr Landy.....I'll wait for your response?!!

😀👍..your response is what I'd expect to hear from a dealer. It's just another example of big brother. It's disingenuous towards customers. People don't like being manipulated or treated like children.

Infact I've been to three dealers for servicing in various parts of Australia and Ive had to give them every detail again because my record wasn't on the system! I e been told by two Land Rover service managers that they've never heard of adapter shaft or drive flange issues! I've also been told I can't have access to my own service record for my own vehicle!

Sadly it's pretty clear that LR priority for service manager qualifications is sales spin over substance and knowledge IME.

I agree, there is nothing wrong with the paper service book. Does anyone supply an aftermarket Land Rover service book? I'd buy one.

How's that Pickles? 😊👍

Well I'm not a Dealer, but no worries.
Whether you like it, or not, there is absolutely no way that JLR or any other manufacturer is going to place non dealer servicing on their records,...no way. By placing service details on "their" online system, they are authenticating that the work has been done,.....obviously they cannot do that with someone with whom they have no connection at all.
Like I said, you can have "your" record, if that's the way YOU choose to do your servicing, but in that case it ain't anything to do with Landrover, so it won't show.
You can still buy a service book. I've seen 'em on line, in fact I reckon if you rang your friendly JLR spare parts man, He'd be able to locate one for you, but they're definitely about, I've read guys on the Def 11 site talking about 'em.
And finally, I'm not necessarily saying I prefer the OSH system, I LOVE my service records, I keep all my receipts, service records etc, & I'd probably like a service book too, but I'm old, & I've gotta move with the times!
Pickles.

Translating the problem of OSH back into analogue technology do you think a JLR dealer would make a Land Rover stamp available to third party repairers to place on the customer's service book?
From the customer's perspective the world is going digital, get over it. If you want a verifiable service history that's analogue keep all your invoices in a binder and offer it to the next owner, that is a very good way to convince a buyer that your vehicle is better than the one down the road that old mate claims to have serviced regularly.
There's nothing to stop aftermarket repairers starting their own online service history and using it as a tool to retain customers. I reckon that could be a pretty powerful resource if done properly.

Regards
Tote

The world going digital doesn't necessarily mean digital is better. Sometimes it is and sometimes it isn't.

The ultimate destination in the statement 'the world is going digital get over it', is a Land Rover virtual reality 4X4 computer game instead of actually driving a vehicle.