Devastating phone call....

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Originally Posted by Disco Muppet

Surely you go to the servo then now?

Sent from my HTC One using AULRO mobile app

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I did this, and found out that they aren't too forthcoming with info. Unless they've had a major problem resulting in quite a few complaints, and someone's standing like a vigilante at the gate,,, your going to find out squat. You'll need samples etc, and somehow be able to prove when/where it came from.
The RACV came through for me,,, their thing is, "no one means to put water in their diesel, so we'll work with you". I was rapt, and I've still got the pump (which tested 100% good, but LR replaced anyway) and the injectors here at home.

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Originally Posted by Chops

I did this, and found out that they aren't too forthcoming with info. Unless they've had a major problem resulting in quite a few complaints, and someone's standing like a vigilante at the gate,,, your going to find out squat. You'll need samples etc, and somehow be able to prove when/where it came from.
The RACV came through for me,,, their thing is, "no one means to put water in their diesel, so we'll work with you". I was rapt, and I've still got the pump (which tested 100% good, but LR replaced anyway) and the injectors here at home.

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Hi, to make sure I understand - your personal vehicle insurance is with RACV?
If so, I'd hope the fact I'm with RACQ might mean something similar in the event of fuel tragedy.

Yes El Ray, my own, full comprehensive with all the bells and whistles.
The process took something like eight weeks, by the time they'd removed and checked everything. There were a few blews between the two parties about what exactly or how they wanted to go about it, LR just wanted to replace everything, RACV wanted everything tested first.
In the long run, the fix was a new ECU,, the second one installed into the car. I then myself, having well and truely cracked the ****s about timelines, had to get it piloted on a dyno at my cost. It came from them at somewhere around 450klms per tank, after the dyno pilot, back to 600klms a tank.

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Originally Posted by Chops

Yes El Ray, my own, full comprehensive with all the bells and whistles.
The process took something like eight weeks, by the time they'd removed and checked everything. There were a few blews between the two parties about what exactly or how they wanted to go about it, LR just wanted to replace everything, RACV wanted everything tested first.
In the long run, the fix was a new ECU,, the second one installed into the car. I then myself, having well and truely cracked the ****s about timelines, had to get it piloted on a dyno at my cost. It came from them at somewhere around 450klms per tank, after the dyno pilot, back to 600klms a tank.

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Surprise surprise. Land Rover don't want to pay for anything but pretty keen to just go for gold on someone else's coin. Glad you had a big insurance buddy on your side in the end, rather than be left broke and lonely.

I think we should all remind ourselves that we are NOT customers of JLR. Ie we do not buy our vehicles from JLR. We buy them from the dealers. The dealers are the customers of JLR.
This presents the Manufacturer, dealership and you with a particular set of problems.
The Manufacturer has to warrant his product but pays the dealership xx per hour to do so. And caps diagnostic times after which they won't pay. They also supply the parts to effect the repair. They will insist that the old parts are kept for a certain period of time and then disposed off, or they will ask for them back for testing. Should they test ok they refuse the claim.
The dealership can charge much more per hour than the factory pays and on sell parts at retail which clearly further adds to the profit margin. Also, it's much harder for you to get your old parts back and have them independently tested. Also, you don't get your car back until you pay the bill, with warranty you hand over the keys in the hope that the factory pays.
Now if you where the dealership wouldn't it be better to charge the owner for the repair and pocket the many more dollars?
Never believe that the dealer or the factory has your best interests at heart.