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roamer
10th June 2010, 01:04 PM
Just got car back from dealer after first service (8000km trying to look after it)
and notice oil leaking underneath,:o checked oil level display to see how much has leaked out , and says OVERFILLED, checked manual said "do not drive, will cause serious damage to engine". Question is what damage and how soon; Have done about 100km since service(loose use of the word)
Seems as though they mustn't suck the oil out or they ripped me off for new sump plug & seal
Have rung dealer ,waiting for him to get back to me. :twisted::twisted:

87County
10th June 2010, 01:18 PM
... do they have an old-fashioned dipstick ?

isuzurover
10th June 2010, 01:44 PM
Where is the oil leaking from?

What damage depends on how much it was over filled. A small amount, then the only likely damage would be the front and rear main seals.

Are you sure it is oil? Can the D3/4 leak fuel into the sump?

roamer
10th June 2010, 01:50 PM
Where is the oil leaking from?

What damage depends on how much it was over filled. A small amount, then the only likely damage would be the front and rear main seals.

Are you sure it is oil? Can the D3/4 leak fuel into the sump?

Definately oil ,and rather black for oil only 100km old, No dipstick in 3lt can't tell how much overfilled

roamer
10th June 2010, 01:52 PM
... do they have an old-fashioned dipstick ?

Yeah he had the jug full of oil in his hand (No dip stick in 3lt)

Disco4SE
10th June 2010, 02:00 PM
As others mentioned........no dipstick.
Mine was actually slightly underfilled after driving it home from the showroom. Ended up putting about 500ml in.

Celtoid
10th June 2010, 09:02 PM
As others mentioned........no dipstick.
Mine was actually slightly underfilled after driving it home from the showroom. Ended up putting about 500ml in.

I take my D4 to the Brisbane dealership and whilst not too bad, I'm not overly warm and fuzzy with their customer service and technical knowledge.....it seems to be a common thread.

Why is that and what can be done about it? We all payed a hell of a lot of money...why the BS?

Blknight.aus
10th June 2010, 09:09 PM
over fill it enough and you can...

spin bearings
froth the oil and starve the engine
get enough blow by to make the engine run on
kill the rings
blow the seals

that should be enough for you to call the dealer and say "send out the mobile mechanic or tow truck this thing back and bring it back in good order thank you"

Celtoid
10th June 2010, 09:30 PM
over fill it enough and you can...

spin bearings
froth the oil and starve the engine
get enough blow by to make the engine run on
kill the rings
blow the seals

that should be enough for you to call the dealer and say "send out the mobile mechanic or tow truck this thing back and bring it back in good order thank you"

Well said.

roamer
11th June 2010, 05:43 AM
over fill it enough and you can...

spin bearings
froth the oil and starve the engine
get enough blow by to make the engine run on
kill the rings
blow the seals

that should be enough for you to call the dealer and say "send out the mobile mechanic or tow truck this thing back and bring it back in good order thank you"

Would you want the same dealer to try and fix something on it, this mob aren't even capable to change the oil, its been there 4 times for small fixs
4 times not fixed properly, Ya think I'd learn. But now LRA insist it has to go back to them

mattg
11th June 2010, 06:03 AM
If it's black already may I sugest that the old oil wasn't removed. ooops forgot that.

I heared about a new Range Rover that after being taken to a dealer for it 30,000km service it still had the original, fitted in the factory oil filter. The owners non dealer discovered it as the filter still had overspray from the under body corosion protection.

Oil simply had not been changed even though that what had been charged.

LRA want that dealer to fix it as it is that dealers mistake. nothing to do with the quality of your truck.

If I was you I would insist on watching them fix it. and once they of fixed your oil overfil and gone over the engine to ensure there is no damage then take id to a non dealer specialist to make sure that there isn't any damage.

These stories and personal experience tells me that Dealer service history isn't worth a pinch to me. I wouldn't take my car to a dealer unless I watched them fix it. then I may as well work out how to fix it myself. My to BOB.. off he soap Box now.

roamer
11th June 2010, 06:32 AM
If it's black already may I sugest that the old oil wasn't removed. ooops forgot that.

I heared about a new Range Rover that after being taken to a dealer for it 30,000km service it still had the original, fitted in the factory oil filter. The owners non dealer discovered it as the filter still had overspray from the under body corosion protection.

Oil simply had not been changed even though that what had been charged.

LRA want that dealer to fix it as it is that dealers mistake. nothing to do with the quality of your truck.

If I was you I would insist on watching them fix it. and once they of fixed your oil overfil and gone over the engine to ensure there is no damage then take id to a non dealer specialist to make sure that there isn't any damage.

These stories and personal experience tells me that Dealer service history isn't worth a pinch to me. I wouldn't take my car to a dealer unless I watched them fix it. then I may as well work out how to fix it myself. My to BOB.. off he soap Box now.

I had all the same thoughts

Blknight.aus
11th June 2010, 06:58 AM
Would you want the same dealer to try and fix something on it, this mob aren't even capable to change the oil, its been there 4 times for small fixs
4 times not fixed properly, Ya think I'd learn. But now LRA insist it has to go back to them

yes but then I have this very nasty tendancy that dealers dont like much in that I tend to put these annoying paint marks on things that they are ment to do so I can check they are doing what they are supposed to. I also do a post service acceptance check and if its not up to the standard I consider required to maintain the vehicle without breaching the warranty conditions If I had done the service myself it goes straight back and the wallet doesnt leave my pocket... I no longer try to get them to work to the standard that I expect If Im paying for work to be done or If Im being paid to do a job.

Once their grease monkeys find the tell tales of the vehicle being owned by someone who knows whats going on they generally start doing things properly.

unless its a certain ford dealership in wodonga, they never learn. I got about 14 months worth of freeish work out of them.

.

roamer
11th June 2010, 07:42 AM
If only the quality of service could come close to the excellence of the car.
The D4 is brilliant alround,but backup service is the worst I've ever known,
they call themselves TECHNICIANS but really only SPAREPART FITTERS, and not very good at that either.
Sorry but I'm p...ed off big time. Ken

Pavo
11th June 2010, 07:48 AM
My concern would be that the dealer would change the oil, do a complete service and tell you the car is perfect (and it may well be)

But how can they possibly know how much damage was done from the list of things that blknight said is possible.

Pete

landyfever
11th June 2010, 05:15 PM
So Roamer did the 'dealer' fix it then ? Where was that oil leak from ?

2.7 TDV6's don't leak oil so I'd be very suprised if a new 3.0 leaked :o

Hendrik
11th June 2010, 05:54 PM
If only the quality of service could come close to the excellence of the car.
The D4 is brilliant alround,but backup service is the worst I've ever known,
they call themselves TECHNICIANS but really only SPAREPART FITTERS, and not very good at that either.
Sorry but I'm p...ed off big time. Ken

Mate that is plain disrespectful, some of those technicians have read this very thread. If you want to have a whine, take it somewhere else.

roamer
11th June 2010, 06:17 PM
So Roamer did the 'dealer' fix it then ? Where was that oil leak from ?

2.7 TDV6's don't leak oil so I'd be very suprised if a new 3.0 leaked :o

Well I could have let it go but seeing you asked and since I suspect you work there, thought you would have known, that one of the there is apparently a pig. besause when he drained the oil he let about .5litre of oil dribble down into the cross member never wiped it up, moved onto overfill it by .5litre (manager said)and sent it off, oil spillage then spray out down underside of car hence why it was so black.
Hendrik I would consider this quality of workmanship down right disrespectful, and thought this site was for information related about Land Rovers , Good & bad. people need to be aware and informed.


Cheers Ken

Celtoid
11th June 2010, 06:30 PM
Just got car back from dealer after first service (8000km trying to look after it)
and notice oil leaking underneath,:o checked oil level display to see how much has leaked out , and says OVERFILLED, checked manual said "do not drive, will cause serious damage to engine". Question is what damage and how soon; Have done about 100km since service(loose use of the word)
Seems as though they mustn't suck the oil out or they ripped me off for new sump plug & seal
Have rung dealer ,waiting for him to get back to me. :twisted::twisted:

Hi Roamer, the penny just dropped after reading a few other posts.

Did you ask them to change the oil?

Brisbane do what they refer to as a 'Health Check' for $180...around every 6 months or 13K.....a money generating exercise I'd call it. It's not mandatory and it doesn't affect your warranty if you don't do it. So essentially it's an interum service. I got the first one done, just to be safe. In Brisbane they don't actually change the oil, nor do they quote or charge for it. It's supposed to last 20K +, so they wouldn't change it unless you specifically asked them to, I suppose.

So, if you didn't ask them to change the oil they just check the levels and in your case, probably overfilled it. Which would explain the black oil.

Just a thought.

Not that it actually helps the overall problem for you.....:(

Regards,

Kev.

Celtoid
11th June 2010, 06:34 PM
Well I could have let it go but seeing you asked and since I suspect you work there, thought you would have known, that one of the there is apparently a pig. besause when he drained the oil he let about .5litre of oil dribble down into the cross member never wiped it up, moved onto overfill it by .5litre (manager said)and sent it off, oil spillage then spray out down underside of car hence why it was so black.
Hendrik I would consider this quality of workmanship down right disrespectful, and thought this site was for information related about Land Rovers , Good & bad. people need to be aware and informed.


Cheers Ken

Hi Ken,

Your latest post arrived just before mine did.....sounds like you asked for an oil change.

Kev.

Hendrik
12th June 2010, 01:12 AM
Well I could have let it go but seeing you asked and since I suspect you work there, thought you would have known, that one of the there is apparently a pig. besause when he drained the oil he let about .5litre of oil dribble down into the cross member never wiped it up, moved onto overfill it by .5litre (manager said)and sent it off, oil spillage then spray out down underside of car hence why it was so black.
Hendrik I would consider this quality of workmanship down right disrespectful, and thought this site was for information related about Land Rovers , Good & bad. people need to be aware and informed.


Cheers Ken

OK so its a bit of oil, so what, did your engine catastrophically fail because of this??? How is a bit of oil left on the subframe disrespectful, I fail to see it sorry. For starters its a Land Rover and its oil, they get used in the same sentence very often.

Disco4SE
12th June 2010, 04:55 AM
Ken, I had my oil changed at the 13K health check, but under instruction.
Despite others advice, I intend to have my oil changed every 12K (in between services). I believe that it a very small investment for long term gain. After all, most of us have invested 90K + on our vehicles.
No diesel oil is that good that it will last 24K (I believe), especially when the oil capacity on the Disco's isn't that great.
It will help when you go to sell it in the end as well. I for one, have always checked the service intervals on vehicles that I have bought second hand.
Cheers, Craig

roamer
12th June 2010, 05:22 AM
Hi Craig, yeah I agree I had a D3 before and oil changed a 10k, its a big ask to try and get 24k, this was it's first change at 8k, I work hard to get these cars and like to look after them, seems to work I've never had a engine problem not even an oil leak
Cheers Ken

Frenchie
12th June 2010, 05:52 AM
OK so its a bit of oil, so what, did your engine catastrophically fail because of this??? How is a bit of oil left on the subframe disrespectful, I fail to see it sorry. For starters its a Land Rover and its oil, they get used in the same sentence very often.

Whether the engine catastrophically failed or not, overfilling can cause damage and that may not be immediately apparent. A glib comment suggesting that Land Rovers should all be covered in leaking oil underneath is typical of the sort of pig ignorant statements that dribble out of Land Rover service agents mouths on a regular basis. IMO spilling oil on your customers nice new $90k vehicle and failing to clean it up is akin to a plumber fixing your toilet and leaving the bathroom floor covered in turds. Unprofessional. :mad:

tracker
12th June 2010, 06:06 AM
Whether the engine catastrophically failed or not, overfilling can cause damage and that may not be immediately apparent. A glib comment suggesting that Land Rovers should all be covered in leaking oil underneath is typical of the sort of pig ignorant statements that dribble out of Land Rover service agents mouths on a regular basis. IMO spilling oil on your customers nice new $90k vehicle and failing to clean it up is akin to a plumber fixing your toilet and leaving the bathroom floor covered in turds. Unprofessional. :mad:
so true:mad:

Disco4SE
12th June 2010, 06:10 AM
I think that the first oil change at 13K is probably one of the most important. If others are happy having thier oil changed every 24K, thats fine, but at least try to get the 13K done

Graeme
12th June 2010, 07:43 AM
but at least try to get the 13K done
I tried to get mine changed at 8K, but a big slip-up at the dealers meant that when I returned to p/u the vehicle I was informed that LR hadn't supplied any 3.0 oil yet so it wasn't changed, even though it was booked 2 wks earlier specifically to get the oil changed! Haven't got back yet and now over 16K.

CaverD3
12th June 2010, 09:57 AM
Over filling the oil is a major oversight. It was overfilled to a point where oil was forced out of the crank case. Concequences could be serious.
Mine was overfilled at the dealers once but no oil was forced out.
There have been a lot of posts on different forums about service at the same dealership mostly negative. If they have the same attitude as Hendrik it is not surprising.
The only thing I could say in their defence is that having no dipstick makes it harder to check the oil level as the procedure is time consuming to check the level. There should be a process to check implemented by delerships to replicate the dip stick check after filling.

I would be asking for an extended warranty on the engine.

scarry
12th June 2010, 10:32 AM
I heared about a new Range Rover that after being taken to a dealer for it 30,000km service it still had the original, fitted in the factory oil filter. The owners non dealer discovered it as the filter still had overspray from the under body corosion protection.

Oil simply had not been changed even though that what had been charged.


The LR spec is not to change the spin on oil filter every oil change.When the TD5 came on the market,the spin on oil filter was not changed by the dealer until the 60k service.This may have changed since then.Could be the case with the RR,depending on model.

As for overfilling engine oil after a change,i would presume the dealer techs would measure the quantity before filling,therefore taking the guesswork out of the job.

As for dealer workmanship by LR,i have had my say in previous threads,& won't repeat myself:mad:

Disco4SE
12th June 2010, 11:10 AM
When I had my oil changed at 13K I made sure that they changed the filter as well, and double checked when I picked it up. I believe that one shouldn't be changed without the other.

CaverD3
12th June 2010, 06:31 PM
I think vehicles with no drain plug and no dipstick is asking for trouble( ie human error) Not knowing if you have removed all the oil and having no easy way to check the level after filling.
Difficult to check your work.

slug_burner
12th June 2010, 06:59 PM
Well I could have let it go but seeing you asked and since I suspect you work there, thought you would have known, that one of the grease monkeys there is apparently a pig. besause when he drained the oil he let about .5litre of oil dribble down into the cross member never wiped it up, moved onto overfill it by .5litre (manager said)and sent it off, oil spillage then spray out down underside of car hence why it was so black. Hendrik I would consider this quality of workmanship down right disrespectful, and thought this site was for information related about Land Rovers , Good & bad. people need to be aware and informed.


Cheers Ken

How convenient, just a minor issue nothing for you to worry about. How would you know if this was BS and trying to cover themselves.

landyfever
12th June 2010, 07:03 PM
I think vehicles with no drain plug and no dipstick is asking for trouble( ie human error) Not knowing if you have removed all the oil and having no easy way to check the level after filling.
Difficult to check your work.

There is a drain plug (trust me I know) the only reason LR fitted a tube to suck the oil out was so they could slash the service costs:angel:

but not having a dipstick is a pain in the arse :twisted::mad:

Espeacially when the oil level display will only work 20 mins after switching off the engine :(

Interestingly the new Volvo XC60 has small service dipstick hidden down the front of engine.

clean32
12th June 2010, 07:30 PM
Whether the engine catastrophically failed or not, overfilling can cause damage and that may not be immediately apparent. A glib comment suggesting that Land Rovers should all be covered in leaking oil underneath is typical of the sort of pig ignorant statements that dribble out of Land Rover service agents mouths on a regular basis. IMO spilling oil on your customers nice new $90k vehicle and failing to clean it up is akin to a plumber fixing your toilet and leaving the bathroom floor covered in turds. Unprofessional. :mad:

wooowa back up a bit, how about us porr buggers who cant aford NEW ONE, have some consideration for us OK, nothing wrong with a bit of rust protection. ITs LR tryed a proven system

Shamo
18th June 2010, 11:05 PM
Cancel post

rmp
19th June 2010, 06:51 AM
Settle down boys.

You're all making good points but please just rethink the way in which you're making them.

Celtoid
28th June 2010, 07:35 PM
Hi All,

Can somebody please tell me where I can find the 'correct recommended' procedure for checking the oil in my D4 3.0TD?

The reason I'm asking is the fact that I'd read the manual shortly after recieving the car..."no foot on brake, press start, select OK and scroll down to the function". I'm certain I'd done this lots of times when playing and demonstrating the function to friends. I never took notice of temperature, drive time, speed, time after shutting down, etc and it always registered full but nothing else.

After reading this post, I checked mine again...especially as it had just had it's first money printing exercise.....oh, I mean "health check". :wasntme:
The car was cold....I freaked, it said that it was overfull. I rang LR in a frothing haze ready to kill somebody and was then told that you can't do it cold you have to drive it for...blah, blah, blah. I checked the next time on level ground a while after shutting down and it was fine. After re-reading the manual was comforted (should I be?) by the fact that it stated there is another warning which will come on at start-up if the system is too full.

I'm really frustrated by not knowing what my car actually has fitted in the way of systems and devices, as the manual is 'one size fit's all' and also by the fact that the manual isn't correct in some areas.....For example.....Another classic confusion...service schedule.....manual states 12 months 24000Ks.....LR Australia say 12 months 26000Ks....yet the bl**dy car pinged at 6 months for a non-mandatory "health check".......:angry2:

So back to the engine oil....it probably was topped up at the health check and the weather has certainly got colder....maybe that's it. However, any advice on the engine oil would certainly be appreciated. And is there a back up warning as stated in the manual?

Regards,

Kev.

vnx205
28th June 2010, 07:56 PM
At the risk of being labelled as someone who thinks the last real Land Rover had leaf springs or that it was a mistake for mankind to come down out of the trees and walk on two legs, I have to ask.

How is it possible for anyone to think that it is progress to have an oil level check system that according to posts on this thread can cause confusion and unnecessary worry?

Whoever thought it was a good idea to instruct owners to have "no foot on brake, press start, select OK and scroll down to the function" must surely have been having a bad hair day or got out of bed the wrong side.

What on earth was wrong with the dipstick method?

Celtoid
28th June 2010, 08:07 PM
At the risk of being labelled as someone who thinks the last real Land Rover had leaf springs or that it was a mistake for mankind to come down out of the trees and walk on two legs, I have to ask.

How is it possible for anyone to think that it is progress to have an oil level check system that according to posts on this thread can cause confusion and unnecessary worry?

Whoever thought it was a good idea to instruct owners to have "no foot on brake, press start, select OK and scroll down to the function" must surely have been having a bad hair day or got out of bed the wrong side.

What on earth was wrong with the dipstick method?

Nothing at all I'd say.....but it's only made worse when the manual tells you bugger all!!! It's akin to not being told that checking the oil with the dipstick two seconds after the engine has stopped turning and without pre-wiping the stick is not a very good measure at all!

stig0000
28th June 2010, 08:48 PM
im prity sure you have to wait 20mins before it will come up on the dash, or it will say something like function unavailable;)

Celtoid
28th June 2010, 09:47 PM
im prity sure you have to wait 20mins before it will come up on the dash, or it will say something like function unavailable;)


Oh yeah, it says 'unavailable' alright but is a bit lite on the time, the temp and the drive before (if that is important).

lardy
28th June 2010, 10:27 PM
As others mentioned........no dipstick.
Mine was actually slightly underfilled after driving it home from the showroom. Ended up putting about 500ml in.

Sorry to ask an obvious one How the hell would you know the levels with no dipstick ??

Celtoid
13th July 2010, 09:47 PM
Sorry to ask an obvious one How the hell would you know the levels with no dipstick ??

Hi Lardy,

Not sure what you are asking here...but....

When you go through the painful warm engine, drive for some yet to be determined timeframe (cause the manual only tells you about the mechanics of the exercise...but LR tell me that there is a set procedure), let sit for some yet to be determined timeframe.....you can then use the dash indicator to show levels.

There may be a direct correlation between that gauge and actual level...or amount to be added but since the car is new, I haven't looked too hard.

Regards,

Kev.

roamer
22nd June 2011, 01:47 PM
Well, here we are 11mths later, a car with 30,000kms now, and leaking oil.
First time in for leak was told just the seal on the oil filter, oh no 300kms later still leaking,
This time I'm told "had camera in there and is leaking from up behind bellhousing". "have not pulled it down yet but ordered seals" :confused:

Been there a week now. :(

My money is on the rear main seal, and since I have not heard of any other leakers, Gotta suspect overfill damage has now surfaced, can hardly wait to hear the spin on what and why,
I'm sure there's gunna be a few "I don't knows "

Just to restore my trust in their professionalism, had a new sensor in the fuel tank and first time I filled it, fuel leaked out everywhere, thats getting fixed while it"s in there.

At the moment I see there is a post about "good service", hmmm, :wasntme:





Cheers Ken

Wilbur
23rd June 2011, 09:12 AM
That is really bad news Ken. I am sure we all feel for your frustration and I can imagine the thread on 'good service' doesn't make you feel any better.

I find it appalling that one human being can be so completely insensitive to another that they would treat their expensive car that way, showing a total lack of consideration for the owners feelings.

The service department at the dealer from whom I bought my D4 is still an unknown entity. I would like to take the car to the independant I have been using for years and do trust, but feel a bit nervous in case of any warranty claims. Need to think this one through a bit.

As to your case Ken, maybe this thread should be brought to the attention of Land Rover Australia. Naturally you wouldn't want to take your car back to that dealer - if LRA knew just how ****ed off their customers can become, maybe they would consider taking some action to prevent these cowboy dealers spoiling the reputation of Land Rovers in general.

It doesn't matter how good the car is - this sort of thing doesn't make one pleased with a decision to buy a Land Rover. If this happened to me, I would be unlikely to ever buy another Land Rover product. It did happen to me years ago with a BMW motorbike.

Good luck,

Paul

Camo
23rd June 2011, 09:52 AM
Well I'm thinking of doing all services on my Rangie.. Was horrified with the standard of service of my local dealer.. Could not even talk to a real mechanic regarding some simple questions about the car. When I booked it in they didn't even know what a L322 was! ****

We are very limited with options here on the gold coast. Can anyone recommend anywhere who I could trust?

Cheers

Camo

mowog
23rd June 2011, 10:42 AM
I checked my oil via the recommended method 2 weeks ago. It was asking me to add 1 litre of oil. It managed to burn this 1 litre in 9000klm.

It is at the dealer today for an investigation as to why its using oil. This car was a smoker early in its life. I haven't noticed smoke again but I haven't really looked either.

roamer
23rd June 2011, 02:59 PM
OK, not leaking from the rear,

Now that they have actually looked at it, it's leaking from the front.

Some bolt that goes thru a ladder and into the block, anyone know:confused:

"Don't want to just put new seal in, need to check with LR Aust, who have to check with LR UK",.... must be checking what day it is

Probably don't have seal for front, because I've waited a week to get seals for rear and don't need them now.(why order parts before you know whats wrong)

This place has you looking around for the cameras, to see if your being pranked........:eek:...............if only it was


Cheers Ken