Grrrr: CommBank + Tax Dept = Pain

[spudboy]

I am saying "damn" a lot today.

Firstly, the Commonwealth Bank had a glitch in their BPay system, so when I paid my tax bill of $15K yesterday, it got paid twice. So now I am $12K overdrawn, and they can't get the money back from the Tax Dept.

So - I ring the Tax department. Except that I can't. Every time I ring, the automated phone system tells me they are experiencing a period of peak load, and they are unable to take my call.

Grrrrrrrrrrrr :mad:

[loanrangie]

I would be using a few more choice words than that.

[banjo]

I am saying "damn" a lot today.

Firstly, the Commonwealth Bank had a glitch in their BPay system, so when I paid my tax bill of $15K yesterday, it got paid twice. So now I am $12K overdrawn, and they can't get the money back from the Tax Dept.


:eek::eek::eek:


So - I ring the Tax department. Except that I can't. Every time I ring, the automated phone system tells me they are experiencing a period of peak load, and they are unable to take my call.

Grrrrrrrrrrrr :mad:

Probably out enjoying the overpayment :(:mad::eek::p:twisted:

[UncleHo]

G'day Spudboy :)

The big elephant had the glitch,elephant double paid tax man, elephant re-emburses YOU, their BOO BOO, they repay you. end of story;)

They then seek re-embursment for double payment from Tax Dept.


cheers

[spudboy]

Nope - CommBank will not reimburse me. The best they are offering is to give me an instant $20K overdraft facility so I can pay my other bills until the ATO gives me back my money.

I eventually got onto the ATO but they say they haven't received any of my money yet, so god know what black internet hole it has gone into. Will try them again in the morning.......

[mns488]

did the CBA admit to the glitch? If so, I would have thought their problem not yours.

But easier said than resolved...

FYI my experience suggests the ATO can take a few days to process transactions their side. (just letting you know)

[CraigE]

Ring the relevant Ombudsman and then Today Tonight or similar. I bet you get it back quick then. If they have double paid and it is their fault not yours then you could also prefer charges of theft and fraud against them. I would be suggesting that.

[Ausfree]

I bet the mongrels put an overdrawn surcharge on your account!!!:angrylock:

[spudboy]

did the CBA admit to the glitch? If so, I would have thought their problem not yours.


Yeah - they admit the glitch, but say they can't get the money back. It is up to the Tax Office to refund it.

[spudboy]

I bet the mongrels put an overdrawn surcharge on your account!!!:angrylock:

At least they said they'd refund any overdrawn fees, so that's made me a bit happier.

It's the first stuff up in 3 or 4 years of NetBanking, so not going to jump up and down too much, as long as the ATO refund the bit I want back, it's just one of those things.

[RobHay]

Good luck with the ATO....last year I gave them just over 15,000 :oand they whinged like hell when I tried to get it all back they sent me just $2500.00 :mad: and then questioned my integrity re my creative accounting :D;) :angel:

[Pedro_The_Swift]

Hey Rob,,

you should have just asked them to step outside--
;)

[rockyroad]

Good luck!! Luckily my bpay snafus havent been that bad. Did try to pay my electricity bill once and used an old reference number (seems they give you a new one each bill). Bank said nothing they could do about it.

About a week later the electricity company returned the money which was a big relief.

[spudboy]

It is getting fixed.... s..l..o..w..l..y....

ATO will refund the $15K, but it will take 2 weeks to do so :mad:

[richard4u2]

It is getting fixed.... s..l..o..w..l..y....

ATO will refund the $15K, but it will take 2 weeks to do so :mad:
pending how much is left over after rudd's next trip ;)

[rockyroad]

That $15 000 could buy lots of plasma TVs for the single mothers in our community. They are probably the only votes our pm can count on at the moment.