View Full Version : Brake Booster recall extended to other VINs
CaverD3
21st July 2010, 02:59 PM
About time LR did this.  
http://www.disco3.co.uk/gallery/albums/userpics/11257/Brake%20Booster%20recall%20extn.pdf
If you have paid to have it done ask for a refund.  
If you are about to have it done let them know it is part of the recall.
Neil P
21st July 2010, 04:37 PM
Check the link A ;)
CaverD3
21st July 2010, 04:50 PM
Thanks Neil
Edited. :D
DJC
21st July 2010, 05:08 PM
So does this apply to Aussie sold models or just EU one?
 
Reason for asking is that I have recently acquired a 2005 TDV6 and have had a couple of occasions where I have applied what I thought was enough brake pressure to stop the car ie in traffice at low speeds but have had a bit of a fright....this could be good timing!
 
Still in 3m warranty so they can sort that out as well as my gearbox shudder!
 
Cheers
Darren
CaverD3
21st July 2010, 05:31 PM
Should be:
"To: All National Sales Companies, Importers and Australian Dealers."
All VINs quoted are aus VINs only.
Definately get it fixed.
DJC
21st July 2010, 07:01 PM
Bingo - just checked and my VIN is on there
Thanks for pointing this out CaverD3
Cheers
Darren
Scouse
21st July 2010, 07:05 PM
If you have paid to have it done ask for a refund.  
Has anyone ever been charged by a dealer to have this done? A dealer I am familiar with has done a dozen or so & LR covered each & every one under warranty.
Reason for asking is that I have recently acquired a 2005 TDV6 ........
 
Still in 3m warranty so they can sort that out as well as my gearbox shudder!
 
A 2005 still under warranty? Not factory warranty surely. 
If you bought the car from a LR dealer & they provided an aftermarket warranty, then all is good. If it was some other dealer, then you will need to have the recall carried out by a LR dealer.
CaverD3
21st July 2010, 09:09 PM
LR have been covering those out of VIN range but not officially. Dealer has to ask. Mine was done and charged to Allianz extended warranty.
I am sure some would have been charged for th fix.
DJC
21st July 2010, 10:54 PM
Has anyone ever been charged by a dealer to have this done? A dealer I am familiar with has done a dozen or so & LR covered each & every one under warranty.
A 2005 still under warranty? Not factory warranty surely. 
If you bought the car from a LR dealer & they provided an aftermarket warranty, then all is good. If it was some other dealer, then you will need to have the recall carried out by a LR dealer.
Yeah - only bought it about 6 weeks or so ago from a LR dealer so its still under the statutory 3 month warranty. Am I right in saying though that any recall work gets done for free whether under warranty or not?
Nomad9
21st July 2010, 11:47 PM
Hi CaverD3,
            I found my VIN number on page 18 of the document, amazing, thanks for the assistance.  Mines an 05 and obviously out of warranty, can I assume this recall still applies to my vehicle?
Scouse
22nd July 2010, 07:17 AM
Am I right in saying though that any recall work gets done for free whether under warranty or not?Yes. In theory some recalls have an expiry date but LR will cover them after that. I had a couple completed on my 1987 RR in 2000.
CaverD3
22nd July 2010, 09:10 AM
It is a safety recall that should have been included in the original. Being safety related they must rectify.
Extension not on DOTARS site yet.
Land rover (http://www.recalls.gov.au/content/index.phtml/itemId/952880)
garryc
22nd July 2010, 01:37 PM
Should be:
"To: All National Sales Companies, Importers and Australian Dealers."
All VINs quoted are aus VINs only.
Definately get it fixed.
Mine's now on the list:o wasn't in the previous recall:(
Xtsubzero
22nd July 2010, 02:06 PM
Hi I had the same problem with my 05 D3 TDV6, regularly serviced at Austral in Brisbane, I had to advise them that I had a problem with the brakes, they did not seem to know what was wrong where do I find the recall info?
Thanks for posting the thread.:mad:
CaverD3
22nd July 2010, 03:08 PM
Extended VINs are in the link at the begining of this thread.
The old one is this you will find a link to the whole doc below:
https://www.aulro.com/afvb/images/imported/2010/07/365.jpg
http://www.disco3.co.uk/gallery/albums/userpics/11257/Booster%20re-call%20whole.pdf
connock
22nd July 2010, 03:23 PM
Hi
I had the problem and it allmost caused a car on a 110kph streach of road to T bone me , because I could not stop . The yard I got the car from fixed it, no charge:D, even though my year is 05 and then out of recall. You will know if you have the problem, it will feel like the brake pedel has been bolted into position then your sphincter gauge will go crazy. GET IT DONE !!
If you dont know if it has been done on your car it is a new pipe with a T junction and a one way valve in it running from your booster to the vac pump. The booster will have to be renewed as well as it will be damaged by oil. Mine had a Lt in it.
CaverD3
22nd July 2010, 03:28 PM
A major failure requires the oil to reach the booster but even if it just in vac hose it will cause greater pressure  to be needed to brake. This happens slowly so you may not notice.
Get it looked at if you are in any doubt.
DJC
27th July 2010, 09:51 AM
Just took my Disco in for them to check something else and mentioned the recall. They checked on the system but there were no outstanding recalls showing for my car.
 
I explained that my VIN was specifically listedon the recall and have e-mailed it to them but unfortunately suspect they will just take a "Computer Says No" attitude!
 
Anyone else tried to progress this - perhaps I may have been a bit trigger happy seeing as the recall was only dated 19 July? 
 
Will update once I know more
 
Cheers
Darren
peterall
27th July 2010, 11:35 AM
I have received the same "the computer says no" initial response from the only dealer in Adelaide. :mad:
LR Australia customer service and the dealer have now agreed to investigate so we just wait.:(
CaverD3
27th July 2010, 11:48 AM
Get them to put it in writing an then tell them in wroting that they are responible if you have an accident. 
Did you give them the recall number for them to look up?
Scouse
27th July 2010, 11:54 AM
Just took my Disco in for them to check something else and mentioned the recall. They checked on the system but there were no outstanding recalls showing for my car.
 
 
I have received the same "the computer says no" initial response from the only dealer in Adelaide. :mad:
It sounds like the dealers were only checking the local LR system & not the UK system. The UK system is not user friendly though so most seem to use the local, "not that up to date" system.
 
Ask the dealer(s) if they checked the DDW system.
DJC
27th July 2010, 01:04 PM
I have received the same "the computer says no" initial response from the only dealer in Adelaide. :mad:
LR Australia customer service and the dealer have now agreed to investigate so we just wait.:(
 
Peter - do you have the contact details for who you spoke to at Land Rover Australia - may pay for me to give them a ring as well?
 
Noted other comments - will get them to check DDW and re-iterate my safety concerns in writing
 
Cheers
DJC
27th July 2010, 02:59 PM
It sounds like the dealers were only checking the local LR system & not the UK system. The UK system is not user friendly though so most seem to use the local, "not that up to date" system.
 
Ask the dealer(s) if they checked the DDW system.
 
 
Apparently its not on DDW either :confused:
DJC
27th July 2010, 07:54 PM
Latest update is that they found oil in the brake booster and have, according to the report "sent an EPQR to LR " and submitted a "PWA". They wont do anything as it still not showing on their system!
PCH
28th July 2010, 11:43 AM
I had this failure and reported this at my last service in May 10.  The dealer registered the claim for a warranty repair even though my D3 was out of warranty and did not fall into the original VIN range.  LRA rejected the claim, I had to get the repair done as I had 4 near misses on the road and I thought that this was ridiculous not knowing when the D3 was not going to stop when I needed it to stop most.
 
The dealer expected me to pay if LR did not approve the claim which I did (>$1200) and then it was up to me to fight it out with LRA.  I called LRA customer service and presented them with all of the dealer info and the next day or so it was approved but....
 
I'm still out of pocket the $1200 and patiently waiting for the refund.  I was told it takes 6-8 weeks to get the money, why I have no idea :mad:
 
On the plus side, it is good to see LR has acknowledged the fault occurs on a wider range of VIN's and they are fixing without charge - this is a real safety issue.  
 
By the way once I had my D3 back after the repairs it was amazing how much I had forgotten how well the D3 stops.  It was obvious that oil contamiantion in the booster degrades the stopping ability - make sure you get the new maze of pipes because when your D3 doesn't stop you will poop yourself :eek:
 
Chris
CaverD3
28th July 2010, 01:24 PM
Tell DOTARS; this guy is aware of the issue: Ross Pettersson 
Email him the details of the incident. 
Ross.Pettersson@infrastructure.gov.au
Scouse
28th July 2010, 01:51 PM
Apparently its not on DDW either :confused:The latest bulletin is gthe Australian version & the details are not on the local or the UK systems yet :angel:.
As long as your VIN is on the list (at the end of the bulletin), then the recall can be done straight away.
peterall
28th July 2010, 07:00 PM
It seems that the message is slowly filtering out to LR dealer land.:D
 I had a call from LRA today who confirmed that my VIN was on the recall notice, P017v6 Australia v4, and they have contacted the stealer, Solitaire Adelaide, to advise them. I had told them that it was on page 20 two days ago.:p
I will be booking it in next week.
jonesy63
28th July 2010, 08:10 PM
Hi Folks - in case the LR dealers are playing dumb - print the attached out and shove it in their face:
Land Rover?Discovery 3 TDV6 vehicles and Range Rover Sport TDV6 vehicles (this recall is an extension of PRA2009/10961) (http://www.recalls.gov.au/content/index.phtml/itemId/989275)
It states:
Identifying features
 VIN Range:
Discovery 3 LA000005 - LA513325
Range Rover Sport LS900002 - LS999999 & LS100000 - LS215618
Target Number: 7383
Campaign Number: P017
Cheers, 
Rob
DJC
29th July 2010, 01:22 PM
Ok - its finally worked its way through the system and the work has now been authorised - will just have to take it real easy until its done!
Normthe1
30th July 2010, 05:50 PM
DJC, which dealer (not that it really matters here) were you dealing with, Southern or Barbagello?  
I haven't really noticed anything wrong with the brakes but I am coming up on next service so will talk to Southern then...
Cheers for the info, found my VIN on page 18...
Norm
DJC
1st August 2010, 06:06 PM
DJC, which dealer (not that it really matters here) were you dealing with, Southern or Barbagello?  
I haven't really noticed anything wrong with the brakes but I am coming up on next service so will talk to Southern then...
Cheers for the info, found my VIN on page 18...
Norm
Yeah - was Barbagallo - you should be fine now its on their system. Getting mine down next week.
I have only found its a problem when wanting to come to a standstill going downhill. Have noticed it 4 or 5 times now and have to be real careful - its a very frightening when the pedal doesnt do what its suppose to
Cheers
connock
1st August 2010, 06:22 PM
A major failure requires the oil to reach the booster but even if it just in vac hose it will cause greater pressure to be needed to brake. This happens slowly so you may not notice.
Get it looked at if you are in any doubt.
 
 
Your right Carver I got major failure but it was intermitted and seemed fine at all other times, so it catches you unaware. Well that was the effect on mine AND i had a liter of oil in the booster. Guys just keep pushing and get it done!
peterall
4th August 2010, 12:55 PM
I have only found its a problem when wanting to come to a standstill going downhill. Have noticed it 4 or 5 times now and have to be real careful - its a very frightening when the pedal doesnt do what its suppose to
I had the same issue but LRA and the local dealer were very responsive when I reported it and the news finally filtered out to the dealer network.
Mine went in yesterday and significent oil ingress was found with damage to several seals:o...guess what, they didn't have the parts in stock:mad: so quarantined the car till the parts arrive (hopefully today).
Their actions are commendable but you would think the parts should be available first.:angel:
CaverD3
4th August 2010, 01:46 PM
Their actions are commendable
Not really LR have known about the issue for at least three years, they knew there were failures outside the VIN range of the fist recall as well. They are just lucky there have not been serious concequences. They have been vey slow and reluctant to act.:mad:
DJC
4th August 2010, 01:56 PM
I had the same issue but LRA and the local dealer were very responsive when I reported it and the news finally filtered out to the dealer network.
Mine went in yesterday and significent oil ingress was found with damage to several seals:o...guess what, they didn't have the parts in stock:mad: so quarantined the car till the parts arrive (hopefully today).
Their actions are commendable but you would think the parts should be available first.:angel:
 
That interesting - my diagnosis per the sheet was "found oil....recommend new pipe and booster". They didnt quarantine it though. Need the car for work so just being really careful and hanging out for when it gets done on Friday (parts have been ordered and are in).
CaverD3
4th August 2010, 02:28 PM
Depends where the oil is found. 
Mine had the master cylinder, booster, and vac hose replaced under warranty in 2007 because the oil had got into the booster and contaminated the seals.  Whe they did the modified vac line they only replaced the line as the oil had not reched the booster.
1) A little oil in the booster and they will replace that and the vac pipe with the modified vac line. 
2) If oil only in vac line they replace it with the modified one.
3) If a lot of oil in booster they replace the master cylinder as well.
3) can result in complete brake failure, 2) in complete loss of boost assistance. So they will quarantine the vehicle.
DMU_Dave
6th August 2010, 10:33 AM
Phoned my dealer in Melbourne this morning. Initially they said there was no recall applying to my vehicle. When I insisted my VIN number was amongst those affected, they said they'd check the other (UK?) computer system and call me back. Phoned me back about 5 minutes later and my D3 is now booked in next Tuesday.
 
This worries me somewhat. It would seem the dealer is not sending out recall letters to those affected by the extended recall (I haven't received any correspondence). Which makes me think the 95% of D3 owners who don't regularly read this website are driving round in blissful ignorance in potentially unsafe vehicles :eek:
 
Regards
DMU Dave
Tinman
6th August 2010, 01:19 PM
I mybe lucky that my D3 was manufactured in May 04 first regoed Aus compliance April 05 or should I check it out, has a Vin starting with SALLAAA---------------
CaverD3
6th August 2010, 01:30 PM
I would check it.
First click on link at the begining of this thread.
Also I would open the connection on the vac pipe next to the servo tap the end against your hand. If there is oil in there you will be getting a problem sooner or later.
Tinman
6th August 2010, 01:58 PM
Thanks I will have a look when the Boss !! gets home.:D
Tinman
6th August 2010, 03:26 PM
Checked the D3 when the Boss got home, found oil in the brake Vacuum line rechecked the recall document and found my vin. Just got off the phone to Purnell Motors and they have booked me in for next Thursday to do the required repairs. Cannot Thank you guys enough
Peter
3rd September 2010, 04:26 PM
Thanks for the thread guys.
 
I took the advice from this thread and called Austral in Brisbane.  There were no questions about year or VINs just booked it in and they did the recall work on the brake line.
 
While it was in they noted there was a recall on some washer/connection in the steering column.  This was changed also.  Thought you should know about this one as I haven’t seen anything on the threads about it.
 
They also fixed the handbrake squeal and this was for a fee.
 
Thanks again for this thread.
 
Cheers PK
CaverD3
3rd September 2010, 04:30 PM
Got my letter this week. Already done though and charged to Allianz. :angel:
Peter see if you can get a copy of the TSB (or at least the TSB number)
DJC
6th September 2010, 11:14 AM
Whats the deal with being informed about recalls? We got ours throu a LR dealer but havent even had a letter on the brake recall - only found out about through here and got it done? 
 
Do the letters come from LR direct or the dealer?
 
Cheers
Darren
peterall
6th September 2010, 12:24 PM
The letter comes from LRA but only if their records are up to date. They need to be informed of sales of S/H vehicles.:)
Peter
6th September 2010, 04:41 PM
The Hand Brake was a separate issue and not covered by the recall.  Just making sure I wasn't confusing anyone.
 
Will find the paperwork about the washer in the steering.
 
Cheers PK
CaverD3
6th September 2010, 05:55 PM
Just realised the washer thing is probably the clock spring. Causes cruise cintrol to stop working and the airbag light to come on.
Was a TSB, interesting to know if they have made it a recall. Dealer may have just done it as a TSB.
ozscott
6th September 2010, 06:55 PM
Just remember good people that 3 years 100,000k is your minimum warranty.  It is a manufacturer's voluntary warranty - it does not necessarily represent the statutory 'warranties' under the Trade Practices Act for merchantable quality and fitness for purpose.  I have pushed before outside warranty with success - with GMH and LR.
Cheers
sniegy
6th September 2010, 07:04 PM
Just realised the washer thing is probably the clock spring. Causes cruise cintrol to stop working and the airbag light to come on.
Was a TSB, interesting to know if they have made it a recall. Dealer may have just done it as a TSB.
 CaverD3, 
Most likely Q045.
 
Cheers
sniegy
6th September 2010, 07:15 PM
The letter comes from LRA but only if their records are up to date. They need to be informed of sales of S/H vehicles.:)
 Good Point Peterall,
 
For all those new to the LR brand & have purchased a 2nd hand vehicle from either a dealer or non dealer it is essential that the details of "New Ownership" be forwarded to "Land Rover Australia".
 
In the vehicle's Service Book, is a page that can be ripped out, filled in & sent to LRA. This will ensure that any future recalls that may arise will be addressed to the new owner...YOU!
 
All recalls that are made available to any vehicle will come from the manufacturer, not the dealer.
 
Again if the recall is done, then a letter may not turn up.
 
If you have any queries with regard to recalls, contact your delaer with the VIN handy.
 
Cheers.
CaverD3
6th September 2010, 07:16 PM
I think that is only for D4s.
sniegy
6th September 2010, 07:20 PM
It's for D3's only, Rework Clock spring & space out/straighten Clock spring from steering wheel.
 
Cheers.
DJC
6th September 2010, 08:06 PM
Good Point 
 
In the vehicle's Service Book, is a page that can be ripped out, filled in & sent to LRA. This will ensure that any future recalls that may arise will be addressed to the new owner...YOU!
 
All recalls that are made available to any vehicle will come from the manufacturer, not the dealer.
 
Again if the recall is done, then a letter may not turn up.
 
If you have any queries with regard to recalls, contact your delaer with the VIN handy.
 
Cheers.
Thanks for that - useful to know - just assumed dealer would contact LR
CaverD3
6th September 2010, 09:23 PM
Sorry numerically challenged was thinking of Q093.
sniegy
7th September 2010, 07:57 PM
No Problems caverD3 [thumbsupbig], Yes too many numbers to remember.
rb30gtr
30th September 2013, 08:48 AM
Spent the day Saturday up at Mt Walker, on some super steep stuff.
And, after hearing the gurgling with the brake peddle pushed in, I thought nothing of it and it may be the Air/con,or some such.
On one hill it was a near catastrophic crash, I ended up with bad leg pump, I was pushing the brake peddle so hard the steering wheel was flexing, luckily I flicked on the hill decent in the middle of it and that just managed to pull the car up enough to turn before a 3 meter drop!
Will they still honor it on a 180000+ km vehicle?
dswatts
30th September 2013, 09:02 AM
Had a mate have this just happen, recall was done in 09 but booster not replaced. Brakes failed and we found oil in the booster.
Dealer did not want to replace booster at first( same dealer that had done recall work)
I think it took some strong words and threats before they agreed to replace the booster.
rb30gtr
30th September 2013, 09:15 AM
Had a mate have this just happen, recall was done in 09 but booster not replaced. Brakes failed and we found oil in the booster.
Dealer did not want to replace booster at first( same dealer that had done recall work)
I think it took some strong words and threats before they agreed to replace the booster.
I may have a fight on my hands!
Thanks,
Ben
SBD4
30th September 2013, 11:16 AM
Ben, I would expect them to if it is with in the VIN range quoted.
101RRS
30th September 2013, 11:22 AM
Will they still honor it on a 180000+ km vehicle?
How do you know it has not been done?
If you enter you Vin into TOPix it should tell you if it was done.  When I bought my RRS in 2010 it was through TOPix that I found that neither of the recalls (brake and injector pump) had been done.
LR should honour the recall if it has not been done - if not I would be squealing to the relevant safety authorities.
Garry
rb30gtr
30th September 2013, 11:32 AM
How do you know it has not been done?
If you enter you Vin into TOPix it should tell you if it was done.  When I bought my RRS in 2010 it was through TOPix that I found that neither of the recalls (brake and injector pump) had been done.
LR should honour the recall if it has not been done - if not I would be squealing to the relevant safety authorities.
Garry
Thanks Garry,
TOPix says nothing about recalls for my vehicle, not sure if that means it has been done or hasn't?
Cheers,
Ben
dswatts
30th September 2013, 11:34 AM
How do you know it has not been done?
If you enter you Vin into TOPix it should tell you if it was done.  When I bought my RRS in 2010 it was through TOPix that I found that neither of the recalls (brake and injector pump) had been done.
LR should honour the recall if it has not been done - if not I would be squealing to the relevant safety authorities.
Garry
My mates had been done!
Non return valve between vacuum pump and booster had been replaced. Booster was original. The recall was to replace the non return valve and check for oil in the booster, replace booster if oil present.
Booster has been replaced if part number is SJJ500090
101RRS
30th September 2013, 11:47 AM
Thanks Garry,
TOPix says nothing about recalls for my vehicle, not sure if that means it has been done or hasn't?
Cheers,
Ben
When you open your Vin Number - to the right and slightly above of the the pic of the vehicle it should say there.
Mine says: 
Outstanding Campaigns:                                                              There are currently no outstanding Field Service Actions for this vehicle
When I bought mine it listed the outstanding recalls.  If there was a time limit that has expired maybe it changes to "no outstanding field service actions" or in fact the work has been done.
Have you had the fuel injection pump replaced under a recall at the same time??
To confirm, you need o go to a dealer with your VIN and get them to look it up.
Garry
rb30gtr
30th September 2013, 01:36 PM
When you open your Vin Number - to the right and slightly above of the the pic of the vehicle it should say there.
Mine says: 
Outstanding Campaigns:                                                              There are currently no outstanding Field Service Actions for this vehicle
When I bought mine it listed the outstanding recalls.  If there was a time limit that has expired maybe it changes to "no outstanding field service actions" or in fact the work has been done.
Have you had the fuel injection pump replaced under a recall at the same time??
To confirm, you need o go to a dealer with your VIN and get them to look it up.
Garry
Thanks Garry,
Yep it shows no outstanding field service actions, and the injection pump has been done according to the manual.
I have only owned the D3 for a few months, 
I will call the stealer with the VIN tomorrow, bit worrying as a total brake failure I'm sure is just around the corner.
Anyone know what it costs to fix if they will not honor the recall?
Cheers,
Ben
Graeme
30th September 2013, 07:00 PM
I was pushing the brake peddle so hard the steering wheel was flexing, luckily I flicked on the hill decent in the middle of it and that just managed to pull the car up enough to turn before a 3 meter drop!Did you know that applying the park brake will do an emergency stop after a couple of seconds of beeping?
CaverD3
30th September 2013, 10:43 PM
At the beginning if the thread:
About time LR did this.  
http://www.disco3.co.uk/gallery/albums/userpics/11257/Brake%20Booster%20recall%20extn.pdf
If you have paid to have it done ask for a refund.  
If you are about to have it done let them know it is part of the recall.
If your vin is not there I would still check if you have oil in the brake line if so get them to do it as it is a known issue and safety related.
rb30gtr
1st October 2013, 07:26 AM
At the beginning if the thread:
If your vin is not there I would still check if you have oil in the brake line if so get them to do it as it is a known issue and safety related.
Calling Trivett now! Wish me luck.
rb30gtr
1st October 2013, 07:48 AM
My VIN is not listed in that document...
CaverD3
1st October 2013, 01:04 PM
Is there oil in the brake vac line. There is a connector not far from the booster, stick you finger over the pipe and see if there is oil on it then undo the connection on the booster and stick something in to see if it had oil in it.
If there is you may have to fight but they should fix for free.
rb30gtr
1st October 2013, 02:28 PM
Is there oil in the brake vac line. There is a connector not far from the booster, stick you finger over the pipe and see if there is oil on it then undo the connection on the booster and stick something in to see if it had oil in it.
If there is you may have to fight but they should fix for free.
Yep there is a fair bit, I un-clipped the easiest to reach part of the line and it oozed out, from both ends, seems the booster has heaps of oil in it.
rb30gtr
1st October 2013, 02:36 PM
Trivett have refused to do the recall, calling LRA now.
Any advice on what to say?
CaverD3
1st October 2013, 04:59 PM
Tell them this is a safety issue and they need to fix it. 
Tell them that you think the vehicle is dangerous as a result if this fault and you want a loan vehicle whilst they repair FOC.
Tell them there is a 'reasonable expectation' that the brake booster would not fail within the period from manufacture. (this is your right under Australian consumer law) 
If they refuse you will be reporting them to the ACCC.
Be a hard arse with them, the law is on your side but they may try to get out.
Did Trivett ask LR on your behalf or just refuse saying: "the computer says no"?
These are on the ACCC site check your VIN against these first:
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968093)
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968091)
rb30gtr
2nd October 2013, 07:26 AM
Tell them this is a safety issue and they need to fix it. 
Tell them that you think the vehicle is dangerous as a result if this fault and you want a loan vehicle whilst they repair FOC.
Tell them there is a 'reasonable expectation' that the brake booster would not fail within the period from manufacture. (this is your right under Australian consumer law) 
If they refuse you will be reporting them to the ACCC.
Be a hard arse with them, the law is on your side but they may try to get out.
Did Trivett ask LR on your behalf or just refuse saying: "the computer says no"?
These are on the ACCC site check your VIN against these first:
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968093)
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968091)
Yep my VIN is within the first link set of numbers, thanks!
The car is now sitting at Alto waiting to be 'assessed'.
Problem is the recall was done a few years ago, and whatever work was done obviously didn't fix the problem and the booster now has heaps of oil in it.
It really feels as though it wont't be paid for by LRA. Time will tell I guess.
rb30gtr
2nd October 2013, 07:29 AM
Tell them this is a safety issue and they need to fix it. 
Tell them that you think the vehicle is dangerous as a result if this fault and you want a loan vehicle whilst they repair FOC.
Tell them there is a 'reasonable expectation' that the brake booster would not fail within the period from manufacture. (this is your right under Australian consumer law) 
If they refuse you will be reporting them to the ACCC.
Be a hard arse with them, the law is on your side but they may try to get out.
Did Trivett ask LR on your behalf or just refuse saying: "the computer says no"?
These are on the ACCC site check your VIN against these first:
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968093)
Land Rover (http://www.recalls.gov.au/content/index.phtml/itemId/968091)
Oh and to confirm, Trivett was 'computer says no'. But in their defense I think they are super busy, that said LRA weren't happy that they didn't even confide in them. But I don't mind the mob at Alto seem pretty switched on and eager to help.
CaverD3
2nd October 2013, 10:03 PM
I have found Alto will go into bat for you.
It has been found that the recall has not fixed it or dealer failed to check for oil. Booster should have been replaced first time. LR have to pay by law.
What did LRA say?
rb30gtr
3rd October 2013, 07:52 AM
I have found Alto will go into bat for you.
It has been found that the recall has not fixed it or dealer failed to check for oil. Booster should have been replaced first time. LR have to pay by law.
What did LRA say?
No word just yet, ALTO have been great so far, I really hope they can help otherwise I will be telling them not to do the repair and just driving it as with a pending marriage and and an unexpected large expense I simply can not afford it. 
The booster did have a new tag on it, so I'd say the whole lot was replaced when they did the recall back in 2010, not sure why the oil would start to get into it again?
jonesy63
3rd October 2013, 02:52 PM
I wouldn't rule out a manufacturing fault in the valve on the updated hose.
rb30gtr
4th October 2013, 11:18 AM
I wouldn't rule out a manufacturing fault in the valve on the updated hose.
Yeah that would be my assumption. Still no word from LR if it will be done under recall, the wait is killing me. And no car for the long weekend is a bit of a bummer, but I will get over it.
When I un-clipped the easiest to reach pipe, oil came out of both ends, from the valve and from the booster. Not a good sign.
Cheers,
Ben
101RRS
4th October 2013, 01:11 PM
So - as I understand it the car was recalled and the appropriate work done as part of the recall.  Now sometime later you are suffering the same issue that caused the recall in the first place - noting that the recall was done irrespective whether the the car was under warranty or not (mine wasn't).
Seems pretty straight forward to me - the recall work failed so LR have an obligation to fix, the same obligation when the recall work was first done.
As I have not heard of the recall work failing, I would consider betting that they used earlier new parts, not the new modifed ones that were supposed to go in.
Garry
rb30gtr
10th October 2013, 02:23 PM
So - as I understand it the car was recalled and the appropriate work done as part of the recall.  Now sometime later you are suffering the same issue that caused the recall in the first place - noting that the recall was done irrespective whether the the car was under warranty or not (mine wasn't).
Seems pretty straight forward to me - the recall work failed so LR have an obligation to fix, the same obligation when the recall work was first done.
As I have not heard of the recall work failing, I would consider betting that they used earlier new parts, not the new modifed ones that were supposed to go in.
Garry
Yep spot on mate.
The Disco is still at LR, no word whether LRA will be funding the repair under the recall. Seems not so straight forward though. But I am being patient as I don't want to push Alto as they are trying to help.
rb30gtr
15th October 2013, 04:51 PM
Getting sorted. LRA Checked the vehicle and approved the repairs.
Alto have been brilliant, although quite delayed I am glad they pushed LRA to fix under recall.
Thanks all for the info and help.
SBD4
15th October 2013, 05:19 PM
Well done Ben - a great relief I'm sure!
jon3950
15th October 2013, 06:19 PM
Pleased to hear you got a result. Good to know that Alto's looked after you.
Cheers,
Jon
PeterOZ
18th October 2013, 02:11 PM
mine were done by the dealer back in 2009 though I am still having issues with the brakes fading. Soft pedal.
CaverD3
21st October 2013, 07:41 PM
Alto are good and will fight for you. :BigThumb:
Peter, as said earlier check the join and servo for oil.
Twisted
2nd December 2013, 03:15 PM
Just got home from Southern Land Rover with the same brake problem!!
I walked in this morning with the recall notice and my vin number and explained about what was happening and the guys at S.L.R. we're brilliant to say the least!!
They are replacing the whole lot for me,without hesitation and gave me this to drive home in for the inconvenience!!
69497
Loved it!!!:D:D:D
Car should be ready to be picked up Wednesday just waiting on parts to arrive.
Paul
Griffo
27th December 2016, 01:40 PM
So fastforward a few years...
I got to experience brake assistance failure today. Lucky the wife wasn't driving because she's a bit of a late braker at the best of times, no way in hell would she have been able to pull it up. It happened a couple of additional times, definitely intermittent. 
Anyway, got home, took off the booster line and yep, oil came running out.
Has anyone had much luck getting this repaired again while using an Indie mechanic and paid for by LR? I generally use Ritters' after some bad experiences with MLR. I don't really want to take it back to them for any repairs. Or will LR insist I use a network dealer?
LandyAndy
27th December 2016, 02:26 PM
Just got home from Southern Land Rover with the same brake problem!!
I walked in this morning with the recall notice and my vin number and explained about what was happening and the guys at S.L.R. we're brilliant to say the least!!
They are replacing the whole lot for me,without hesitation and gave me this to drive home in for the inconvenience!!
69497
Loved it!!!:D:D:D
Car should be ready to be picked up Wednesday just waiting on parts to arrive.
Paul
Ive found both Loren and Joe at Southerns to be exceptional in any way they can in service.
ENJOY.
Andrew
Griffo
13th January 2017, 11:37 AM
So just in case anyone is curious, Land Rover have agreed to cover the brake fix for my disco for a second time.
MLR originally rang me to tell me there was no issue except the rear brake pads needed replacement as they were 'down to the metal'. When I queried how this was possible when all 4 corners had new discs and pads installed only 16k ago, they decided to have another look and found the oil in the booster. 
LR has agreed to supply all required parts. I was happily surprised that they agreed without me having to fight at all.
Dagilmo
14th January 2017, 12:00 AM
So just in case anyone is curious, Land Rover have agreed to cover the brake fix for my disco for a second time.
MLR originally rang me to tell me there was no issue except the rear brake pads needed replacement as they were 'down to the metal'. When I queried how this was possible when all 4 corners had new discs and pads installed only 16k ago, they decided to have another look and found the oil in the booster. 
LR has agreed to supply all required parts. I was happily surprised that they agreed without me having to fight at all.
That's great news. I had the same experience (without the pads comment) with the fix being done three times before it now seems to be fixed.
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