Accuracy when reporting faults.

[Blknight.aus]

I dont know how many times I get inaccurate descriptions of faults, symptoms and problems when someone wants me to find something on their vehicles. As a "yeah mate, thats a carton" type mechanic almost nothing peeves me more than to turn up having been given a description online or over the phone that pretty much lets me nail the problem straight off the description and turn up with a specific set of tools and spare parts only to find that what Im prepared for and what Im looking at are in fact 2 entirely different beasts.

At best I get lucky and I have the gear on board to fix the actual problem so we loose nothing but a little time at worst Im totally unprepared for the actual problem so I've wasted time and fuel getting out there just to turn around and go home to sort out another time to sort the real problem.

heres an example of the most recent one I've gotten. I dont even need to go and look at the vehicle to diagnose it to know that the problem isn't being reported accurately at all. Yes, its from one of our members.

[Narangga]

Did you check what file name you gave this image Dave? :eek:

[banjo]

I couldn't even read it . . . . .

[dobbo]

Sorry for infuriating you.

[dobbo]

In all honestly at this present time I would prefer to lay on a bed of nails and have unprotected intercourse with an unfortunate looking, morbidly obese, pox ridden, HIV infected prostitute than to own another post 1985 Land Rover.

It's just not going to happen. After spending close to 6k on this vehicle and to then have it returned to me with a vibration so bad it would wake a Californian Narcoleptic, I am just really peed off.


If I ever see another torque convertor, ECU or fault clearing code associated with a Land Rover, I'm going to get the closest butchers knife and go postal.

[Sprint]

a repair order that crossed my desk at work today stated "Vehicle pulls to one side when braking, driver is unsure which side"

WTF?????

[incisor]

just admit it dobbo, you wanna get laid, no matter the cost...:angel:


hope it works out for you...

[clean32]

i doint know dobbo, a couple of thousand Ks and your but should have losed its sag aye

[Tank]

Had a driver come into the workshop and say (Kenworth prime mover), "Somethings wrong with the brakes, I think they've got air in them" well what a revelation.
I developed a method of not asking for a drivers diagnosis, I would drive the truck myself and diagnose what was wrong.
On another occasion a driver rang in and said his truck would not go, ten minutes later I could still not get this driver to describe the problem, after driving for over an hour in peak hour traffic I found the rear of the driveshaft sitting on the ground, if I had've known this I could have bought the correct bolts with me, very frustrating, Regards Frank.

[LOVEMYRANGIE]

Had a driver come into the workshop and say (Kenworth prime mover), "Somethings wrong with the brakes, I think they've got air in them" well what a revelation.
I developed a method of not asking for a drivers diagnosis, I would drive the truck myself and diagnose what was wrong.
On another occasion a driver rang in and said his truck would not go, ten minutes later I could still not get this driver to describe the problem, after driving for over an hour in peak hour traffic I found the rear of the driveshaft sitting on the ground, if I had've known this I could have bought the correct bolts with me, very frustrating, Regards Frank.

I still can't fathom how you can get behind the wheel of these without having a working knowledge of how things work!! My callout mechanic gets at least one of these a week in the middle of the night! They soon start to learn at $150 an hour!!

Cheers

Andrew

[PAT303]

I had an operator call me up when I work in the pit and say his dozer wouldn't start,a sparky had already got to the job and recond one of the starters was U/S and wanted help changing it.I climbed up onto the track and had a quick look only to see a conrod poking out of the block. Pat

[dobbo]

woke up this morning to a gearbox fault, all is under warrantee so........

[clean32]

woke up this morning to a gearbox fault, all is under warrantee so........

and what else did you fined after you got out of bed??

[George130]

I just wish quotes were honest and that when a workshop says they are going to rebuild my alternator they would tell me that it realy means it his retirement plan:mad:.

[Bigbjorn]

Pilot on fault report "Port outer engine missing".
LAME notation "Port outer engine located on port wing".

Pilot "Auto landing system operation is rough on this aircraft".
LAME "Auto landing not installed on this aircraft".

[Mick-Kelly]

I still think the best one i've ever heard came from an AJ mate of mine who wandered into camp after being awake for three days straight and told his CO that he had broken the mirror on the land rover. When asked how he responded that it broke when the land rover fell on it. :p:p:p