Extended warranty for Defender - get in quick???

[Scallops]

Hello Folks,

Just wanted to warn any Puma owners who are looking to get hold of an extended warranty for their vehicles....

There are rumors afoot that the Defender is about to be dropped from the extended warranty policies offered by LRA dealerships. I've just spoken to the bloke who organised mine, and he said he too had heard the rumor - but at this point in time (i.e-at 8.20 am today) he was still able to get a quote up on line and therefore sell an Allianze policy for a new (2007 - onwards) Defender.

Maybe those wanting the warranty should get on board sooner rather than later.

Dan.

[WhiteD3]

Refer this thread too.

http://www.aulro.com/afvb/d3-d4-rrs/110507-lr-factory-extended-warranty.html

[Scallops]

Refer this thread too.

http://www.aulro.com/afvb/d3-d4-rrs/110507-lr-factory-extended-warranty.html

Mark - that thread inspired this one. :) I read the Discovery forum thread this morning and then rang the bloke who sold me my warranty to get some confirmation. As I say - at this actual point in time, it is not true that the dealers won't offer Defender extended warranty. ;)

[jake]

I have been advised by dealer that Defender is not available for the extended warranty.

[dmdigital]

Interstingly the LR Australia site makes no mention of what vehicles are or aren't covered. So unless they are withdrawing the Defender range something has been omitted me thinks.

Was discussing the warranty with Sniegy - before the Defender broke down:BigCry: - this morning and he said they had been told the Defender isn't included.

Land Rover Assured Extended Warranty | Land Rover Australia (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/)

[slt]

Is that an admission by LRA that the Puma Defender is basically crap and costing them too much in warranty repair already?
:wasntme:

[Scallops]

I have been advised by dealer that Defender is not available for the extended warranty.

Well - your dealer is wrong. PM me and I'll give you the direct phone number to the Qld dealer who will sell you a 3 year Allianze extended factory warranty for your Puma right now - no problems. It cost me $2395.00. ;) You can purchase these warranties from any dealership you like - they are 100% transferable, Australia wide.

[LR D4]

Well - your dealer is wrong. PM me and I'll give you the direct phone number to the Qld dealer who will sell you a 3 year Allianze extended factory warranty for your Puma right now - no problems. It cost me $2395.00. ;) You can purchase these warranties from any dealership you like - they are 100% transferable, Australia wide. PM Sent...

[spudboy]

I'd think about it, but hell, $2400 is a fairly hefty price tag ....

Guess you could get it back in a single repair though if the engine goes pppffffftt.

[Scallops]

I'd think about it, but hell, $2400 is a fairly hefty price tag ....

Guess you could get it back in a single repair though if the engine goes pppffffftt.

$2.20 per day to have everything under warranty still - with what has happened over the last period of time - I reckon that's money well spent! :p :D

[spudboy]

That's true - but I am balancing that with all the hassles people have had whilst still under genuine LR warranty, of getting LR to actually admit a warranty issue.

Poor old Lou had more hassles than you can poke a stick at with her engine, and PovMan is having problems (although his may be 'ARB induced').

I was well impressed with the warranty on my L322 Rangie, but lots of people here have made comments about LR refusing warranty for various reasons. Makes me a bit hestitant to plonk down $2.4K, that's all.

[Scallops]

That's true - but I am balancing that with all the hassles people have had whilst still under genuine LR warranty, of getting LR to actually admit a warranty issue.

Poor old Lou had more hassles than you can poke a stick at with her engine, and PovMan is having problems (although his may be 'ARB induced').

I was well impressed with the warranty on my L322 Rangie, but lots of people here have made comments about LR refusing warranty for various reasons. Makes me a bit hestitant to plonk down $2.4K, that's all.

Well - the LR specialist here in Qld (MR automotive) can do all the warranty work with the policy I have - so firstly, you don't need to deal with LRA if you choose, and secondly - MR tell me they have never had any claim knocked back that they considered legitimate. :)

[spudboy]

OK - I didn't know that. I assumed that warranty work had to be done by the dealer.

[scott oz]

“Confused”:angel:

To me a manufactures warranty
starts inclusive at the front bumper and finishes at the back bumper and covers everything in between. Importantly the manufacture is directly responsible for the warranty.

Other warranty.
IS NOT given by the MANUFACTURER. It may well be sold by a dealer and supported by LR but LR is not giving the warranty. Also importantly while it may cover bumper to bumper there are exceptions.

This is no different to the old Holden Q dealer extended warranties in principal. Written by and insurance company not Holden or in this case LR.

[Scallops]

“Confused”:angel:

To me a manufactures warranty
starts inclusive at the front bumper and finishes at the back bumper and covers everything in between. Importantly the manufacture is directly responsible for the warranty.

Other warranty.
IS NOT given by the MANUFACTURER. It may well be sold by a dealer and supported by LR but LR is not giving the warranty. Also importantly while it may cover bumper to bumper there are exceptions.

This is no different to the old Holden Q dealer extended warranties in principal. Written by and insurance company not Holden or in this case LR.

It's up to everyone who is a potential buyer of this type of product to research the policy and make their own decision on the merits of what is offered.

I made my decision based on the product disclosure and the general comments made to me by the people who service my vehicle, who have experience with this policy in terms of making claims, and who will be authorized to act on this policy, should I require big ticket items - such as a 2nd gearbox, clutch or transfer case, for example. I have every confidence that such items will be covered - and my policy honored.

[solmanic]

I have the Allianz policy and basically it states that it covers everything usually covered under the manufacturer's original warranty. I figure with the wealth of documentation of all my previous warranty repairs, and those others here have had, there is hardly anything that they could argue isn't covered by the original warranty (except floor mats it seems).

[Scallops]

I have the Allianz policy and basically it states that it covers everything usually covered under the manufacturer's original warranty. I figure with the wealth of documentation of all my previous warranty repairs, and those others here have had, there is hardly anything that they could argue isn't covered by the original warranty (except floor mats it seems).

True - and as distinct from the competing policy offered by some dealerships which won't cover any interior items, for example.

[LR D4]

Thanks Dan, I just purchased the extended warranty from Luke and it saved me a huge $1201.66 for the same insurance policy a WA dealer tried to rip me of with, I even quoted Luke's price back to the WA dealer only to hear the guy get angry and say that cant be the same policy, I' am getting fooled... its funny how the people who try to do the fooling always tell you your getting fooled by someone else mmmm yeah right.. So anyway thanks Dan... next time your over this way let me know and I'll buy you a beer.... Cheers LR09WA....

[sniegy]

Well - your dealer is wrong. PM me and I'll give you the direct phone number to the Qld dealer who will sell you a 3 year Allianze extended factory warranty for your Puma right now - no problems. It cost me $2395.00. ;) You can purchase these warranties from any dealership you like - they are 100% transferable, Australia wide.

Scallops,

Just to advise & clear up a little confusion, we are talking 2 DIFFERENT types of warranty cover.

Albeit both covers being underwritten by Allianz.

The ones that have been offered prior to LR getting on board & the one now that LR backs.

The 3 Year deal is NOT a factory extension one, But Allianz is still offereing.

The dealer is right in saying that the Defender is not covered. They may not sell any aftermarket warranties & only offer the LR one, which the Defender is NOT covered.
We (MLR) have not sold aftermarket extended warranties for years due to the hassles of the past, will pay then wont pay etc etc..

We now do sell & recommend this "Warranty" as it is backed by LR & as a dealer we must obey:p

So there are still 2 Allianz covers available.
One has the blessing of LR & the other which is similar still being by various dealers.
All in all we now have an extension to the warranty, something that has finally arrived & giving peice of mind to various owners.

Cheers

[miky]

Scallops,

Just to advise & clear up a little confusion, we are talking 2 DIFFERENT types of warranty cover.

Albeit both covers being underwritten by Allianz.

The ones that have been offered prior to LR getting on board & the one now that LR backs.

The 3 Year deal is NOT a factory extension one, But Allianz is still offereing.

The dealer is right in saying that the Defender is not covered. They may not sell any aftermarket warranties & only offer the LR one, which the Defender is NOT covered.
We (MLR) have not sold aftermarket extended warranties for years due to the hassles of the past, will pay then wont pay etc etc..

We now do sell & recommend this "Warranty" as it is backed by LR & as a dealer we must obey:p

So there are still 2 Allianz covers available.
One has the blessing of LR & the other which is similar still being by various dealers.
All in all we now have an extension to the warranty, something that has finally arrived & giving peice of mind to various owners.

Cheers


OK, so Allianz is offering two types of cover.
The one backed by LR is presumably the one we want?
How do I know which one the dealer is going to offer me? Does the policy have a specific name?

Mike

[Scallops]

Scallops,

Just to advise & clear up a little confusion, we are talking 2 DIFFERENT types of warranty cover.

Albeit both covers being underwritten by Allianz.

The ones that have been offered prior to LR getting on board & the one now that LR backs.

The 3 Year deal is NOT a factory extension one, But Allianz is still offereing.

The dealer is right in saying that the Defender is not covered. They may not sell any aftermarket warranties & only offer the LR one, which the Defender is NOT covered.
We (MLR) have not sold aftermarket extended warranties for years due to the hassles of the past, will pay then wont pay etc etc..

We now do sell & recommend this "Warranty" as it is backed by LR & as a dealer we must obey:p

So there are still 2 Allianz covers available.
One has the blessing of LR & the other which is similar still being by various dealers.
All in all we now have an extension to the warranty, something that has finally arrived & giving peice of mind to various owners.

Cheers

:D Hello sniegy! :) Not sure that the confusion has been sorted - at least, not for me!

When I bought my extra 3 year warranty, there were 2 policies on offer. Every dealer would offer one or the other. I bought my car from a particular dealer who sold the National Warranty Company policy. Another Qld dealer sold the Allianze warranty.

I preferred the Allianze warranty - and bought that. What I know about this policy is this....

1) It states that it covers, for 3 years or 100,000km, whichever comes first, everything that the original factory warranty covered.

2) The LR specialist that services my vehicle has told me that they have never had a claim, under the policy I have, knocked back by Allianze that they considered legitimate.

Now - wether or not LR backs the policy I have - I'm now unsure. I gather from your message, that they don't. However - there are many threads on this website that have indicated satisfaction from the actual policy I hold.

As far as I can see - if a 3 year warranty covers everything that the factory warranty did - then , for all intents and purposes, it is an extension of the factory warranty. :)

[sniegy]

OK, so Allianz is offering two types of cover.
The one backed by LR is presumably the one we want?
How do I know which one the dealer is going to offer me? Does the policy have a specific name?

Mike
Mike,

If you own a Defender then probably not as it is NOT covered by the "LR ASSURED EXTENDED WARRANTY".

[sniegy]

:D Hello sniegy! :) Not sure that the confusion has been sorted - at least, not for me!

When I bought my extra 3 year warranty, there were 2 policies on offer. Every dealer would offer one or the other. I bought my car from a particular dealer who sold the National Warranty Company policy. Another Qld dealer sold the Allianze warranty.

I preferred the Allianze warranty - and bought that. What I know about this policy is this....

1) It states that it covers, for 3 years or 100,000km, whichever comes first, everything that the original factory warranty covered.

2) The LR specialist that services my vehicle has told me that they have never had a claim, under the policy I have, knocked back by Allianze that they considered legitimate.

Now - wether or not LR backs the policy I have - I'm now unsure. I gather from your message, that they don't. However - there are many threads on this website that have indicated satisfaction from the actual policy I hold.

As far as I can see - if a 3 year warranty covers everything that the factory warranty did - then , for all intents and purposes, it is an extension of the factory warranty. :)
Ok Mate:p
Let me try again:D

LR as of last week or so have just released its factory LR ASSURED EXTENDED WARRANTY.
Anything before this was either an Allianz, National Warranties Network, All States Warranty &/or any other insurer that was offering ant type of insurance/warranty policy.

The LR one is underwritten by Allianz anyway, so is very similar to the original offered by Allianz.

The policy you have IS a good one, to date we have had no problems either with Allianz as they have paid for whatever is needed when we have had to make a claim. You also get an extra year if you dont travel the K's as it is still until 200,000km's. So yours covers you for 6 Yrs / 200,000km's.
The LR one covers you for 5 Yrs / 200,000km's.

It doesnt really make any difference whether LR back the policy as it is Allianz who pay the claims.

It just means that if is sold as the LR one it will/may be loaded onto the LR computer so we know the client has an extended warranty, otherwise we rely on the owner to advise us.
The LR one also extends the road side assist to which ever length you choose, not sure of the Allianz version.
The LR one is also transferrable again not sure of the other.

As with all things it pays when spending money to read the fine print & PDS brochures.

Hope this kind of clears it up a little:)
Cheers.

[Scallops]

Thanks sniegy :) - regarding the transferability and roadside assist...

1) My policy is transferable with no fee to do so - when I bought the policy, the alternative cover had a $200.00 charge to transfer.

2) The policy offers towing/accommodation benefits - these are not the same as the genuine LRA assist. Interestingly, my dealer was pushing their NWC policy as having the assist - but it didn't include recovery from the middle of the Gibson desert, for example - in other words - it wasn't an extension of the genuine LR assist.

I have been advised that I can renew my genuine LR assist, up until the vehicle is 10 years old, on a yearly basis. I intend to do that too. It is currently $140.00 for the exact cover as offered with a new vehicle.

[Beast]

I got a quote on the Allianz policy today for my 110. Cost is a smidge over $2500 for 3yrs / 75000km. Warrenty is transferrable for a $75 fee.

The dealer mentioned that LRA now has a extended warranty available, but that it specifically EXCLUDES Defenders.....

[one_iota]

I received an unsolicited phone call from Land Rover Australia today advising that I could arrange extended warranty through my dealer!

The warranty will be 2 years and roadside assist can be purchased seperately even if the warranty offer wasn't taken up.

I did say to the lady from LRA that there was some confusion amongst our ranks as to whether the Defender was still eligible.

It will be interesting to hear what the Dealer has to say.

[alittlebitconcerned]

Whaaaaaa? :o
You didn't get a name or direct number did you Mahn?

[one_iota]

Matt,

I treat these things with a pinch of course grains of salt.

I was caught off guard and in the middle of work and the number came up on the phone as "anonymous"

The buddhist in me doesn't care too much. :cool:

However there is a glimmer of hope. :)

[danske]

I spoke to LR Direct today ( Athena ). They are not offering extended warranty in any form on the defender. Reason : it is classed as a commercial vehicle and Allianz will not back end them , so they wont offer it. I pushed her for a more valid reason and complained and whinged abotu how terrible thisis and a real kick minthe face to LR owners , Blah Blah etc etc. No avail. Just not happpening.

This after speaking to MLR and ULR and them both confirming the same thing.

Id suggest the alianz ones are just that Allianz backed and not LR factory backed. If they cover the same things , then great. The MLR service manager felt they wouldnt and that I should read the fine print before reading.

Either way , its something we all take on as a risk when driving any car after a warranty period and it sounds like in this instance it cant be avoided.

[dullbird]

I spoke to LR Direct today ( Athena ).
They are not offering extended warranty in any form on the defender. Reason : it is classed as a commercial vehicle and Allianz will not back end them , so they wont offer it. I pushed her for a more valid reason and complained and whinged abotu how terrible thisis and a real kick minthe face to LR owners , Blah Blah etc etc. No avail. Just not happpening.

This after speaking to MLR and ULR and them both confirming the same thing.

Id suggest the alianz ones are just that Allianz backed and not LR factory backed. If they cover the same things , then great. The MLR service manager felt they wouldnt and that I should read the fine print before reading.

Either way , its something we all take on as a risk when driving any car after a warranty period and it sounds like in this instance it cant be avoided.

What a get out clause....they should just be honest as they already HAVE given extended warranty on Pumas why have they now only suddenly become commercial.

[incisor]

same insurance mob do vw commercials i believe, but have significantly altered the policies according to my source.

[Gav110]

Save the cash and find a good mechanic who can work with you properly and give your vehicle the respect it deserves...

[danske]

couldnt agree more , its just those horror stories that tend to scare you into submission!

[landroverwa]

Unfortunately I didn't see 'Scallops' timely warning in Aug 2010 to Puma owners that the extended warranty offered through LR dealers was about to be dropped.

Having just travelled down to Perth from the Pilbara and with my factory warranty due to run out in May 2011, I was surprised to be told by the dealer that the Land Rover Assured (Allianz underwritten) Extended Warranty was not applicable to Defenders.....even though the LR promotional leaflets on display made no mention of this exclusion.

A further surprise was to be told that the earlier/original direct Allianz extended warranty available through dealers had also been discontinued for Defenders.

Having read through this Forum string and with 'Scallops' assistance, a quick call to the helpful Luke at the Toowoomba LR dealer confirmed that the direct Allianz extended warranty for Defenders was withdrawn by Allianz in the latter part of 2010.

The Perth LR dealer is offering extended warranty (on commission) with National Warranty Company [NWC]. Unlike Allianz who effectively covered what the factory warranty covered, NWC have many exclusions, including the complete suspension and everything made of rubber.

The big worry however is that NWC describe their "Extension to Manufacturer's Warranty" as a "Discretionary Risk Product....this means that you are entitled to have your claim for assistance heard, but that NWC is not obliged to pay all claims that come within the terms and conditions of the Warranty."

This sounds a bit like a Clayton's Warranty! Be all right if the premium payment was discretionary too. Has anyone had any claims experience with NWC?

Cheers,
Keith H.
Karratha WA
...being a Defender owner certainly keeps life interesting :)

[Allan]

Save the cash and find a good mechanic who can work with you properly and give your vehicle the respect it deserves...

Could not agree more. I will only get them to change the oils and filters so I don't get the mess, then I will check on the job they have done, and do the rest myself. The ninety came home a couple of weeks ago after having all fluids changed, wallet a few hundred dollers lighter, to leak gear oil over my brick pathed carport. Some dick head at the dealers hadn't eaten his weetbix that morning and had forgoten to nip up the drain plug. On the 110 I have nine months warrenty left until repairs are my problem, I have a huge fishing trip to the Kimberleys before then and if it lets me down **** will hit the fan. The SVX has thus far only done 22000km, in that time its had:- clutch replaced twice, clutch master cyl replaced, water expansion tank replaced, gearbox replaced, vacum pump replaced, ecu update, bump steer addressed, transmission chatter, gear change difficulties, exterior mirrors loose, rust to door hinge bolts, bonnet unable to open, ign. switch replaced, alarm not disarming, strange induction noise, gear lever rattle, oil leak in trans, vibration, propshaft replacement, dust entry, door check straps not working. Much of this list should have been picked up at service. On the other hand I bought the ninety with 50000km on the clock and other than mods I have wanted to do it has cost me little more than an oil change. I had a 300TDI prior to these and cannot remember it ever letting me down. I hope the Puma settles down to be as good as the TD5 when it no longer has to spend time in the dealer network.

Allan

[landroverwa]

If Allan's litany of Defender warranty issues is typical it may go somewhat to explaining why Allianz no longer provides extended warranty for Defenders!

National Warranty Company currently seems to be the only game in town if you are a Defender owner interested in extended warranty;

my question is whether any Land Rover owners have had any warranty claims experience with NWC....good or bad??

Keith H.