No more extended warranty for Puma Defender?

[alittlebitconcerned]

I just received a message from Trivett who say that as of Oct 10 this year there is no more extended warranty for the Puma Defender of any kind. Can anyone confirm or deny this? I understand some members got an extended warranty from allianz that was very close to the LR offered Warranty but Trivett have told me that even this is no longer available.

[stig0000]

Its true..

[PAT303]

It's costing them too much in claims,maybe they should try building them better. Pat

[wagoo]

It's costing them too much in claims,maybe they should try building them better. Pat

Maybe LRA should do as Ford once did and sell badge engineered Nissan Patrols.:)
Wagoo.

[trobbo]

and there I was thinking that maybe I could sell my 5 year old d3 and step into a new puma and have trouble free motoring which would also be helped along by better retained value than what the d3 is experiencing.
Obviously if they can't afford to offer a decent warranty it's going to cost to much to run.

can anyone build a decent 4wd that doesen't come full of inherent engineering faults these days? :mad:

[stig0000]

i realy think looken at the new pumas coming thru that they have given up and are just wating for them to end production, they are coming in sooner and sooner now,, its not uncommen to see a puma come in with 800kms and a big list of faults, or the puma this week with 600km and a stuffed gear box???

they had the chance to make a defender that people would like to own and drive, every day people, not just enthusiast like us, they had the right idears, just tryed to save to much money and look at it, if it was made the way it should have been id love to owen a puma, but il be sticking with my td5, :(:(

[isuzurover]

can anyone build a decent 4wd that doesen't come full of inherent engineering faults these days? :mad:

OKA?

Isuzu (trucks)

[Scallops]

I just received a message from Trivett who say that as of Oct 10 this year there is no more extended warranty for the Puma Defender of any kind. Can anyone confirm or deny this? I understand some members got an extended warranty from allianz that was very close to the LR offered Warranty but Trivett have told me that even this is no longer available.

Give Luke a call at Southern Cross Land Rover in Toowoomba Qld. (1300 318 647)

You can buy extended warranty from any dealer - they sell the Allianze version.

[KarlB]

LRA are still advertising extended warranty on their website: Land Rover Assured Extended Warranty | Land Rover Australia (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/)

Cheers
KarlB
:)

[alittlebitconcerned]

Give Luke a call at Southern Cross Land Rover in Toowoomba Qld. (1300 318 647)

You can buy extended warranty from any dealer - they sell the Allianze version.

From what I've been told today even this is no longer available, but I will do as you suggest and call them. Thanks for the number scallops.

[alittlebitconcerned]

LRA are still advertising extended warranty on their website: Land Rover Assured Extended Warranty | Land Rover Australia (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/)

Cheers
KarlB
:)
This is odd. I have just got off the phone from LR customer care and they told me that there has never been an extended warranty offered by LR (from other insurers yes, but not LR) for the puma because it is a commercial vehicle! I also just looked online and could not find where they said it was available. I think what you have linked to applies to every model bar the defender; that's says something.

[KarlB]

Just an extra thought on this:

Not that many Pumas have been sold in Australia and it must be a fairly small number of Pumas for which extended warranty has been purchased. It would be an even smaller number that are currently in any extended warranty period (if any), so I can't see how it can be costing LRA too much in claims.

Cheers
KarlB
:)

[stig0000]

Just an extra thought on this:

Not that many Pumas have been sold in Australia and it must be a fairly small number of Pumas for which extended warranty has been purchased. It would be an even smaller number that are currently in any extended warranty period (if any), so I can't see how it can be costing LRA too much in claims.

Cheers
KarlB
:)


there a alot of out of warrenty pumas;)

[miky]

This is odd. I have just got off the phone from LR customer care and they told me that there has never been an extended warranty offered by LR (from other insurers yes, but not LR) for the puma because it is a commercial vehicle! I also just looked online and could not find where they said it was available. I think what you have linked to applies to every model bar the defender; that's says something.

That is correct.
The extended warranty is by Allianze but sold through the LRA network of dealers.
That's what I was told when I got my Puma in June.



.

[alittlebitconcerned]

there a alot of out of warrenty pumas;)

I may soon be one of them. I'm frightened.:(

[alittlebitconcerned]

Give Luke a call at Southern Cross Land Rover in Toowoomba Qld. (1300 318 647)

You can buy extended warranty from any dealer - they sell the Allianze version.

Just spoke to Luke and he confirms Allianze has withdrawn their warranty on Pumas. Not happy LR, not happy. :mad:

[Scallops]

Just spoke to Luke and he confirms Allianze has withdrawn their warranty on Pumas. Not happy LR, not happy. :mad:

Very sorry to hear that. :( And very glad I bought mine early.

[alittlebitconcerned]

I have just called Allianze and to ask why the warranty was withdrawn. They said their review of the puma defender under their guidelines found it to be "unacceptable".
Are they the only ones to offer extended warranty for the puma?

[VladTepes]

Eeek !

It's really really sad becuase the Puma is a nice vehicle and I would love one EXCEPT for the apparently numerous issues......

My Tdi looks better all the time....

[alittlebitconcerned]

How do I find out who will offer warranty? Do I call every insurer out there or is there an easier way?

[weeds]

How do I find out who will offer warranty? Do I call every insurer out there or is there an easier way?

frankly.....i would be a little bit concerned;):wasntme:

i always thought i would buy a 2nd hand puma.......but that dream is fading

[wagoo]

i realy think looken at the new pumas coming thru that they have given up and are just wating for them to end production, they are coming in sooner and sooner now,, its not uncommen to see a puma come in with 800kms and a big list of faults, or the puma this week with 600km and a stuffed gear box???

they had the chance to make a defender that people would like to own and drive, every day people, not just enthusiast like us, they had the right idears, just tryed to save to much money and look at it, if it was made the way it should have been id love to owen a puma, but il be sticking with my td5, :(:(

I'll repeat my comment from another thread that the Puma is the final nail in the coffin of the Defender line, at least in this country.LandRover haven't been serious about the traditional working type 4x4s since the County 110 series in the mid to late 1980s The rot pretty much began with the 300 tdi Pretenders when they downgraded the Salisbury diffs with shorter splined halfshafts and driveflanges that wore out in around 60,000km. then they dropped the Salisbury altogether and went back to pathetic Rover type diffs, even on the 130's, smaller cv joints/front shafts, smaller propshaft unis, now non greasable. no chassis reinforcement on the 130s,Weak body construction etc etc etc.All this time the competitions components were getting stronger and tougher. LandRover have completely lost the plot with the Pretenders.They should stop taking advantage of blinkered one eyed enthusiasts who can't help themselves and kill the kin line off ASAP.
I could rant on for another few thousand words, but I think I will go and just have agood cry.:(
Wagoo.

[alittlebitconcerned]

frankly.....i would be a little bit concerned;):wasntme:

i always thought i would buy a 2nd hand puma.......but that dream is fading

Honestly, I have been waiting and looking forward to the day that I can say I am no longer alittlebitconcerned and change my name.... that dream is fading too.

[stevo68]

frankly.....i would be a little bit concerned;):wasntme:

i always thought i would buy a 2nd hand puma.......but that dream is fading X2....yeah yeah...I know...from a Disco driver...yeah I'm out of the closet.......I LOVE DEFENDER"S..........good......all done. But yes......a 2nd hand Puma would have been a good replacement for Smokey......as I liked the updated interior, 6 speed manual and for me.......optioned with 7 seats. If at the time....it had come out...I could have ended up with a Puma.......instead of Smokey.

Shame really......having that extended warranty is a good thang....I got 3 yrs with Smokey.....not that much has gone wrong....but the few little things that have...have all been covered and that was on a 5 yr old car at the time. Say's alot considering..what...the Puma is tops 3 yrs old? Guess Disco's really do rule :cool:

Regards

Stevo

[KarlB]

How do I find out who will offer warranty? Do I call every insurer out there or is there an easier way?

Some body on the forum researched this about a year back and reported it on the forum. From what I recall there were two companies offering aftermarket extended warranty. Can't recall who they were other than Allianz was one of them, but i do recall Allianz was spelled incorrectly in the posts at the time. Try searching the forum.

Cheers
KarlB
:)
PS I have sent an email off to LRA asking them about extended warranty. I will post their reply when I get it.

[alittlebitconcerned]

Some body on the forum researched this about a year back and reported it on the forum. From what I recall there were two companies offering aftermarket extended warranty. Can't recall who they were other than Allianz was one of them, but i do recall Allianz was spelled incorrectly in the posts at the time. Try searching the forum.

Cheers
KarlB
:)
PS I have sent an email off to LRA asking them about extended warranty. I will post their reply when I get it.

Thanks Karl. Have done quick search with no luck, I will dig deeper.
I spoke to a bloke in the know this afternoon who said that he knew of another company other than Allianz who offered one but was not apparently worth the paper it was printed on. If it's allowed I'll post when I remember their name.

Hopefully there are more than two companies.

[stevo68]

Anyone tried AWN....thats what Smokey is under, 3 yrs unlimited KM's. Australian Warranty Network - AWN (http://www.australianwarranty.com.au/) worth a shot,

regards

Stevo

[alittlebitconcerned]

Anyone tried AWN....thats what Smokey is under, 3 yrs unlimited KM's. Australian Warranty Network - AWN (http://www.australianwarranty.com.au/) worth a shot,

regards

Stevo

Cheers for that stevo. I'll contact them tomorrow and post what I find.

[alittlebitconcerned]

Cheers for that stevo. I'll contact them tomorrow and post what I find.

Found out earlier than I thought. AWN say they offer extended warranty but it must be attached to the initial purchase of the vehicle , meaning that once you've bought your car you cannot add it on later. To be frank, the guy seemed a bit unsure of his own information.

Has this thread disappeared from the 'new thread' listing? It was there a moment ago but now I cannot find it unless I search for my own posts.

[Lotz-A-Landies]

Perhaps some Puma owners should be consulting some lawyers about a class action suit against Land Rover Australia. I'd reckon that Allianz's actuarial information could be used as evidence that the Puma Defender was not fit for the purpose it was sold.

That'd put the wind up them and if it means the Defender is withdrawn from the market then it's a sad but probably a good thing.

Maybe prospective owners could go to a dealer and request to purchase a new Tdi Isuzu County.

[alittlebitconcerned]

Perhaps some Puma owners should be consulting some lawyers about a class action suit against Land Rover Australia. I'd reckon that Allianz's actuarial information could be used as evidence that the Puma Defender was not fit for the purpose it was sold.

That'd put the wind up them and if it means the Defender is withdrawn from the market then it's a sad but probably a good thing.

Maybe prospective owners could go to a dealer and request to purchase a new Tdi Isuzu County.

The same thing was suggested to me by the CTTT this afternoon when I was asking them for advice.

[dullbird]

It has often crossed our mind..

Class action

[Scallops]

Lets not all give up on the Puma just yet - most of you with them would only just be coming up to the 3 year warranty point or have even younger trucks. Many times I have read it said that many LR vehicles need most, if not all, of these 3 years to get fully sorted.

I feel mine is now - and so it should be - I had the first one.

So I reckon we should see how they pan out longer term, and reserve judgement.

[alittlebitconcerned]

Lets not all give up on the Puma just yet - most of you with them would only just be coming up to the 3 year warranty point or have even younger trucks. Many times I have read it said that many LR vehicles need most, if not all, of these 3 years to get fully sorted.

I feel mine is now - and so it should be - I had the first one.

So I reckon we should see how they pan out longer term, and reserve judgement.

I really hope you're right scallops, but it's clear Allianz have not reserved their judgment. They made the decision to no longer back one model out of the several offered from LR; because they find themselves in a position I don't want to find myself in, and that is one of making ongoing payments due to an (in their words) 'unacceptable' quality in a vehicle. Long term for me starts from 6 months onward. After that it is game on if things aren't sorted for good.

Hope that rant didn't come across as preachy.

[clubagreenie]

My D2 was covered by AWN when initially purchased, docs were still in car when I got it some 10 years later. Actually called them to see if there was any major work claimed, and while there was only a towing claim. I inquired about the cover (in case I lost the plot and actually purchased a car from new) it was indicated that if there was any work claimed that warranty on those repairs followed onto subsequent purchasers (similar to the lifetime warranty on smash repairs offered by some insurers). They also indicated (at least at that time) that the warranty could be renewed to a max of 10 years from purchase. Unfortunately the first owner let it lapse... and I got the BHG's and slipped liners.

[alittlebitconcerned]

My D2 was covered by AWN when initially purchased, docs were still in car when I got it some 10 years later. Actually called them to see if there was any major work claimed, and while there was only a towing claim. I inquired about the cover (in case I lost the plot and actually purchased a car from new) it was indicated that if there was any work claimed that warranty on those repairs followed onto subsequent purchasers (similar to the lifetime warranty on smash repairs offered by some insurers). They also indicated (at least at that time) that the warranty could be renewed to a max of 10 years from purchase. Unfortunately the first owner let it lapse... and I got the BHG's and slipped liners.

Do you know if they will sell you extended warranty for a car still under factory warranty after the car has already been bought?

[clubagreenie]

Not something I asked actually, if it's similar to an appliance extended wty, the optimum part is "extended" or longer than standard so it's added onto the end of the std wty. Of course it could also mean that extended means "more than" so it covers more than the std wty (probably wouldn't be hard) and only during the std wty period.

[isuzurover]

... Many times I have read it said that many LR vehicles need most, if not all, of these 3 years to get fully sorted.

I feel mine is now - and so it should be - I had the first one.

So I reckon we should see how they pan out longer term, and reserve judgement.

How is that in any way acceptable??? Why should someone have to buy a vehicle that they know will have to spend 20% of its life at the dealer in the first 3 years???

I am sure the D3/D4 owners experience nothing like that. Same goes for owners of most earlier models of landies (freelanders possibly excluded).

Landrover/Tata is making a killing on discos and rangies. Maybe a class action is the best option. However - are UK statistics the same as AU for the puma, or are the pumas worse???

[Scallops]

How is that in any way acceptable??? Why should someone have to buy a vehicle that they know will have to spend 20% of its life at the dealer in the first 3 years???

I am sure the D3/D4 owners experience nothing like that. Same goes for owners of most earlier models of landies (freelanders possibly excluded).

Landrover/Tata is making a killing on discos and rangies. Maybe a class action is the best option. However - are UK statistics the same as AU for the puma, or are the pumas worse???

I'm not saying it is necessarily acceptable - I'm suggesting it's perhaps just the way it is with this vehicle type. I'm also suggesting that it is perhaps a known phenomenon.

[isuzurover]

I'm not saying it is necessarily acceptable - I'm suggesting it's perhaps just the way it is with this vehicle type. I'm also suggesting that it is perhaps a known phenomenon.

I am not sure what you mean by "it's perhaps just the way it is with this vehicle type"

I have the full service history for my 1987 110. It never went back for any warranty repairs to my knowledge.

200Tdi defenders on the whole had no inherent faults apart from the LT77s lube issue.

I would suspect that the stats for the puma are worse than for any previous 110 model and worse than any landrover model.

[Scouse]

worse than any landrover model.Not quite.
They've got a lot of catching up to do as they're still way behind the Freelander1 & the P38a.

[Scallops]

I am not sure what you mean by "it's perhaps just the way it is with this vehicle type"

I have the full service history for my 1987 110. It never went back for any warranty repairs to my knowledge.

200Tdi defenders on the whole had no inherent faults apart from the LT77s lube issue.

I would suspect that the stats for the puma are worse than for any previous 110 model and worse than any landrover model.

Well, what I mean is this - as plenty of folks have said that many Defenders take a period to "be sorted" - often, the entire warranty period, then I suggest this is a well known phenomenon. It is a comment I only get/hear/know of, from other Defender owners - hence the "this vehicle type" comment.

My LR Defender has it's full service history too, as provided by LR, both in the service booklet and in paper documentation. Neither list all the items that have been actually replaced/fixed under warranty. However, I demanded a full listing for myself, which after some arm twisting they provided. So perhaps as you didn't own your vehicle from new, you don't really know what was done to it in it's teething period.

But I do agree - the Puma may well head the list of LR unreliability. I haven't given up on mine (yet) though, as it is now enjoying it's longest uninterupted run of being perfect and feels 100% solid. Time will tell, but I want to have a few more years and experience with the vehicle before I agree it's a basket case requiring any class action against LR!

[UncleHo]

G'day Isuzurover :)

Was that the LT77 or the early R380 rear output shaft problem lack of oil

[one_iota]

Has anyone here have any real statistics to inform the debate?

I guess the actuaries at Allianz have them and have made a call to cease selling extended warranty on that basis.

Some on this forum have used the manufacturer's three year warranty well ;) others have not needed to. Any stats that we can gather here might be scewed by some Puma Defender owners having joined this forum as a result of the problems they have had.

Mine has been in for warranty work a total of 6 days in 27 months with most of the work being done at the time of the scheduled services.

The first warranty job was fixing a loose earth connection that caused the brake warning light, ABS and traction control light to come on.

The worst was the clutch replacement (an inherent issue with no questions asked).

Apart from the clutch the issues have been minor and not "inherent defects".

And before any one asks it doesn't sit at home in the garage I drive it at least 40km everyday, it has done several extended trips west and south, and it is driven off road when ever I get the chance.

As I have said elsewhere here by the time my Disco was the age of my Defender, I (not Land Rover) had paid for the damage caused by a headgasket/overheating problem and the Timing belt fix...both inherent defects and outside what was then only a 12 month warranty period.

[stevo68]

How is that in any way acceptable??? Why should someone have to buy a vehicle that they know will have to spend 20% of its life at the dealer in the first 3 years???

I am sure the D3/D4 owners experience nothing like that. Same goes for owners of most earlier models of landies (freelanders possibly excluded).

Landrover/Tata is making a killing on discos and rangies. Maybe a class action is the best option. However - are UK statistics the same as AU for the puma, or are the pumas worse??? I'd have to agree...I think that accepting that it would take a car 3 yrs to get its **** together is deplorable.

My old D3 ( one of the early ones an 05 model)...still in the family, one of those electronic beasts that would have a myriad of issues....compared to say the trusty old defender......has had SFA issues. There was a minor glitch with air suspension fixed in the early days. It has now done well over 130,000+ km's.

I've now swung back to looking at later model D3's as you can still get extended warranties on them,

Regards

Stevo

[isuzurover]

Not quite.
They've got a lot of catching up to do as they're still way behind the Freelander1 & the P38a.

Good point! I actually intended to write "(excluding freeloaders)" but forgot...



Has anyone here have any real statistics to inform the debate?

I guess the actuaries at Allianz have them and have made a call to cease offering extended warranty on that basis.

Some on this forum have used the manufacturer's three year warranty well ;) others have not needed to. Any stats that we can gather here might be scewed by some Puma Defender owners having joined this forum as a result of the problems they have had.


[ron hat on] I think you mean "skewed" [/ron hat on]

Not sure that is the case. I think the number who joined purely due to having mechanical issues with their puma would be very small. The new members I have noticed have joined because they have just bought one or are thinking of buying one.

You may remember this poll from a while back just on the engine.

Well - so far it is ~1/3 who have had minor/major problems and ~7% who have had an engine replaced. However the sample size (so far) is too small to draw any rigorous conclusions.
http://www.aulro.com/afvb/90-110-130-defender-county/98771-how-many-km-does-your-puma-engine-have-poll.html

[cjc_td5]

Lets not all give up on the Puma just yet - most of you with them would only just be coming up to the 3 year warranty point or have even younger trucks. Many times I have read it said that many LR vehicles need most, if not all, of these 3 years to get fully sorted.

I feel mine is now - and so it should be - I had the first one.

So I reckon we should see how they pan out longer term, and reserve judgement.


How is that in any way acceptable??? Why should someone have to buy a vehicle that they know will have to spend 20% of its life at the dealer in the first 3 years???
....

And that is the reason why I am not confortable in buying a new LR, particularly a Puma, to update my D2a. I live 200km from the nearest dealer, and cannot afford the time nor expense of having the vehicle spending extensive time parked at a dealer getting problems fixed. Even the smallest issue would mean loosing a days' income to get it fixed, let alone the possible tilt-tray costs! Warranty issues should be the exception, not the norm.

Cheers,
Chris

[one_iota]

[ron hat on] I think you mean "skewed" [/ron hat on]



Maybe I was thinking "screwed" when I was typing it :p:D

[alittlebitconcerned]

I only joined because I had problems with my Defender, and have benefitted greatly from the experience and help on this most polite of forums. Believe it or not, until I joined I had no idea that there was such a following for LR's :eek:. ;and although I never been brand loyal with cars (and still am not) I am very attached to my beloved Defender and am really impressed with and enjoy the comraderee and enthusiasm of this community. I've never met a friendlier bunch, I get waved at... in Sydney!!! I think there is no better place to come even if you only want knowledge and advice. I came for that reason, but try hopefully to contribute to the community where I can, as I hope the core of this thread does. Although not the point of this thread, I too don't think it is right that for many (not all!), so much time and effort is required to bring a new vehicle up to scratch (others no dramas). I think the dirty laundry should be aired until it gets cleaned, better for the brand, better for the buyer, better for the community.
LR should probably state on their website that extended warranty is not available for the Defender; reading it you would think that it is.

[waz]

***I have heard*** (yes, I know it's only hearsay), Allianz are stopping extended warranty on commercial vehicles not Defenders specifically.

I don't know about the LR extended warranty.... Unless it was underwritten by Allianz.

Waz

[KarlB]

***I have heard*** (yes, I know it's only hearsay), Allianz are stopping extended warranty on commercial vehicles not Defenders specifically.

I don't know about the LR extended warranty.... Unless it was underwritten by Allianz.

Waz

The LRA extended warranty was underwritten by Allianz.

Cheers
KarlB
:)

[dullbird]

The LRA extended warranty was underwritten by Allianz.Cheers
KarlB
:)



Land Rover per say don't offer an extended warranty its only a warranty policy sold to land rover owners through the land rover dealership network..on behalf of Allianze and the other one which I can't think what its name is

Although I think Land Rover where themselves thinking of offering the Land Rover extended warranty but only on the models such as disco and range rover whether that has actually happened or not I dont know

[Naks]

Odd, LRSA still offers extended warranties on all LR's.

At least you guys can file class action lawsuits - these are not legal in SA :angel:

[alittlebitconcerned]

Odd, LRSA still offers extended warranties on all LR's.

At least you guys can file class action lawsuits - these are not legal in SA :angel:

Back on topic. Do you know if LRSA offer them to new south welshmen after their car has already been bought?

[dullbird]

I'm not sure you can buy warranty from South Africa????? I think thats where Naks is from:)

[clubagreenie]

I'd just like to say I WISH I was in a position to buy a new Land Rover let alone worry about buying extended warranty on my new car.

Took 4 years of saving tax returns to buy my D2, some of us need to get a six foot mirror,some viagra eye drops and have a good hard look at themselves and what you really need to worry about.

[alittlebitconcerned]

I'm not sure you can buy warranty from South Africa????? I think thats where Naks is from:)

I thought it a little odd there was LR south australia :eek:; but any port in a storm.

[alittlebitconcerned]

I'd just like to say I WISH I was in a position to buy a new Land Rover let alone worry about buying extended warranty on my new car.

Took 4 years of saving tax returns to buy my D2, some of us need to get a size foot mirror,some viagra eye drops and have a good hard look at themselves and what you really need to worry about.

I spent 10yrs working hard saving for a newish defender. Do I still require a "size foot mirror" and "viagra eye drops" ? :confused:

[dullbird]

I'd just like to say I WISH I was in a position to buy a new Land Rover let alone worry about buying extended warranty on my new car.

Took 4 years of saving tax returns to buy my D2, some of us need to get a six foot mirror,some viagra eye drops and have a good hard look at themselves and what you really need to worry about.

Yep and this is the first and probably only new car we will ever buy...

and I'm currently driving a D1....would you like me to hand you tissue:p

EDIT: you cant be doing to bloody bad if it only took you 4 yrs of tax returns to buy a car even if its second hand!!!!..

[clubagreenie]

I just seem to have a feeling that some take for granted the ability to buy themselves a new car regularly.

Apologies to the working masses, and I agree that things in QC should probably be better. But I cut my teeth traveling in & working on LR's and would have a lot less of my substantial mechanical ability & improvisational initiative lest I not. Now I don't feel that everyone needs to be able to rebuild the Landie on the side of the road but I thought to us they were more than just a car.

[Naks]

I just seem to have a feeling that some take for granted the ability to buy themselves a new car regularly.

In SA people will go into huge debt in order to buy the latest & fanciest car - and this (unfrotunately) includes D3/D4/RRS. Defender owners are generally not posers, and tend to keep theirs forever.

Unfrotunately, cars are now commodities - you buy it new, use it for a while and then get a new one. Gone are the days when one bought a car and made it last forever.

Of course, as Defender owners, we make ours last longer than most vehicles and yet get taxed the same when we have less of an environmental impact than a moden sedan!

[KarlB]

I sent an email to Land Rover Australia re extended warranty for Defenders. I asked then specifically about their web page: http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/ (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/). This is the reply I received:

Dear Mr ********

Our Ref: 7244126

Thank you for your email regarding the Land Rover's new Assured Extended Warranty Insurance.

Regrettably the Land Rover Assured Warranty does not include the Defender range due to their commercial vehicle classification status.

We recommend speaking with your local authorised retailer, who can offer an extended warranty policy which is issued and administered by a third party warranty company.

If you have any further enquiries, please don't hesitate to contact us on the number below, Monday to Friday, 08:00 till 18:00 (EST).

Thank you for your enquiry and we wish you many years of happy and safe motoring.

Kind Regards,

Athena Vickers
Landrover Australia
Tel: 1800 625 642
Email: enquiries@landrovercustomers.com.au (enquiries@landrovercustomers.com.au)


So, in their words: your local authorised retailer, ... can offer an extended warranty policy which is issued and administered by a third party warranty company.

So who is going to try out a dealer? I am more than happy to forward the original email to any one. Just PM me.

Cheers
KarlB
:)
PS I already have an extended warranty.

[alittlebitconcerned]

I sent an email to Land Rover Australia re extended warranty for Defenders. I asked then specifically about their web page: http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/ (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/assured-extended-warranty/). This is the reply I received:

Dear Mr ********

Our Ref: 7244126

Thank you for your email regarding the Land Rover's new Assured Extended Warranty Insurance.

Regrettably the Land Rover Assured Warranty does not include the Defender range due to their commercial vehicle classification status.

We recommend speaking with your local authorised retailer, who can offer an extended warranty policy which is issued and administered by a third party warranty company.

If you have any further enquiries, please don't hesitate to contact us on the number below, Monday to Friday, 08:00 till 18:00 (EST).

Thank you for your enquiry and we wish you many years of happy and safe motoring.

Kind Regards,

Athena Vickers
Landrover Australia
Tel: 1800 625 642
Email: enquiries@landrovercustomers.com.au (enquiries@landrovercustomers.com.au)


So, in their words: your local authorised retailer, ... can offer an extended warranty policy which is issued and administered by a third party warranty company.

So who is going to try out a dealer? I am more than happy to forward the original email to any one. Just PM me.

Cheers
KarlB
:)
PS I already have an extended warranty.

Thanks Carl B, seeing as you already have the issuance cheers for the effort. I've called four different dealers as well as the two insurance companies who at one point offered the warranty. No luck with any of it but will look further. At this point I'm unaware of any insurance company apart from two already named in this thread and unless there are others none of the dealerships will offer any warranty. I too contacted LR but got the opposite answer. Hope yours is the right one! PM sent.

[dullbird]

Unfortunately this would not be the first time dealers have said one thing and LRA have said another...gets confusing

[alittlebitconcerned]

I called LR this morning to confirm the information in the email sent to KarlB was in fact correct, myself having been told the opposite. When the struggle finally ended getting the LR rep to accept that a) Extended warranty has been available up until recently, and b) KarlB did in fact receive an email stating that it was still available; I was told on no uncertain terms that it is not available from them (we know that) and not from anyone else they know of. End of story folks...

NO EXTENDED WARRANTY AVAILABLE FOR DEFENDERS.

Good luck people.

[wagoo]

I called LR this morning to confirm the information in the email sent to KarlB was in fact correct, myself having been told the opposite. When the struggle finally ended getting the LR rep to accept that a) Extended warranty has been available up until recently, and b) KarlB did in fact receive an email stating that it was still available; I was told on no uncertain terms that it is not available from them (we know that) and not from anyone else they know of. End of story folks...

NO EXTENDED WARRANTY AVAILABLE FOR DEFENDERS.

Good luck people.

So when does the class action begin? I'll chip in 50 bucks and I don't even own one of the POS.
Wagoo.

[clubagreenie]

I agree with the last caller /\

[one_iota]

I agree with the last caller /\

Which bits do you agree with? :confused:

[weeds]

Which bits do you agree with? :confused:

the $50........:p

[one_iota]

the $50........:p

That would buy a subscription to AULRO.... probably better value than a class action. :D

[alittlebitconcerned]

PM me for account deposit details re upcoming class action.
I swear it will go towards keeping my Puma on the road.
All who contribute $50 or more are entitled to a schooner on me at my local.
Do it and feel proud you've done your part. Go...

[clubagreenie]

I agree with:

1. Class action, even if it resulted in an agreement that they will
a. Listen to end users.
b. Build a better, more reliable product.
2. $50-
3. Someone else buying me a beer.
4. Dealers who don't have a clue being stripped of said dealership status.
5. Anything else that is positive that we can come up with.

[one_iota]

I agree with:

1. Class action, even if it resulted in an agreement that they will
a. Listen to end users.
b. Build a better, more reliable product.
2. $50-
3. Someone else buying me a beer.
4. Dealers who don't have a clue being stripped of said dealership status.
5. Anything else that is positive that we can come up with.

:)

That's reasonable....lets start with the Series 1 and work our way through every "POS" Land Rover has ever built.

Now that is what I would call a class action.:p;)

[scarry]

Austral LR in Brisbane do sell an extended warranty for Defenders,through the National Warranty Company.Looks like you can use a specialist repairer for both repairs & servicing.If you look in the small print,vehicles used for commercial use are not covered.

[muddymech]

My LR Defender has it's full service history too, as provided by LR, both in the service booklet and in paper documentation. Neither list all the items that have been actually replaced/fixed under warranty. However, I demanded a full listing for myself, which after some arm twisting they provided. So perhaps as you didn't own your vehicle from new, you don't really know what was done to it in it's teething period.



for this our dealer was great e mailing and re mailing everything when ever we asked.

[KarlB]

Austral LR in Brisbane do sell an extended warranty for Defenders,through the National Warranty Company.Looks like you can use a specialist repairer for both repairs & servicing.If you look in the small print,vehicles used for commercial use are not covered.
Yes, I remember now, the National Warranty Company was an alternative to the Allianz warranty at the time I purchased mine. A search of their name on the forum will find details of their policy etc. Didn't seem like it was as good as the Allianz one but hey, when there is no choice, it may be the way for people to go. Here is their website: National Warranty Company - Australia's best roadside assistance & largest range of warranty products (http://nwco.com.au/)

Cheers
KarlB
:)

[Scallops]

IMO, the NWC policy was vastly inferior to the dealer sold Allianze version. I have Austral's brochure for the NWC policy so if anyone needs to read it I'll scan it.

Doesn't surprise me to hear this policy is still available. It virtually covered nothing so their risk is minimal! :p :D

[scarry]

Doesn't surprise me to hear this policy is still available. It virtually covered nothing so their risk is minimal! :p :D

I read some of the "exclusion" page & have to agree.And it isn't real cheap.

It's definitely a feeble excuse that alliance don't do one because the Puma is a commercial vehicle.Most extended warranties exclude vehicles used for commercial use,but don't exclude commercial vehicles used for private use.

More than likely they are not telling the full story,it probably relates to the number of claims per vehicle.

[KarlB]

The NWCo seems to offer 4 different warranty products (or levels of protection) (see their website). May be best to check each out before you dismiss them.

Cheers
KarlB
:)

[roley18]

Well, when I came across this thread to say I'm disappointed about the extended warranty being dropped would be an understatement.

I was just in the local dealership a couple of weeks ago getting details/quote on extending the warranty on our Puma as the factory warranty runs out next June, and I'm only on the third diff :D Was planning to extend it after Christmas.

On the strength of this thread I contacted the dealership, and expecting the worse, said I'd like to extend the warranty, like right now.

Well, they did ! No mention of it no longer being available. The application form (Allianz) was emailed back/forth quickly and I've received a confirmation email today "Your Warranty Policy has now been issued and a PDS has been sent to you in the mail with your credit card receipt. Once again thank you for your . . . "

When I receive the PDS I'll confirm that's it's the real deal.

Dirk........

[lardy]

and there I was thinking that maybe I could sell my 5 year old d3 and step into a new puma and have trouble free motoring which would also be helped along by better retained value than what the d3 is experiencing.
Obviously if they can't afford to offer a decent warranty it's going to cost to much to run.

can anyone build a decent 4wd that doesen't come full of inherent engineering faults these days? :mad:

no too many sparky things to go bang !!! go the tdi lol

[miky]

and there I was thinking that maybe I could sell my 5 year old d3 and step into a new puma and have trouble free motoring which would also be helped along by better retained value than what the d3 is experiencing.
Obviously if they can't afford to offer a decent warranty it's going to cost to much to run.

can anyone build a decent 4wd that doesen't come full of inherent engineering faults these days? :mad:


Ummm... so did your d3 come with a "better" warranty then the current defender?
I am thinking your d3 would have had a 3y warranty?

I think that very few people are having problems with the MY10/My11 defenders.


.

[Scallops]

Well, when I came across this thread to say I'm disappointed about the extended warranty being dropped would be an understatement.

I was just in the local dealership a couple of weeks ago getting details/quote on extending the warranty on our Puma as the factory warranty runs out next June, and I'm only on the third diff :D Was planning to extend it after Christmas.

On the strength of this thread I contacted the dealership, and expecting the worse, said I'd like to extend the warranty, like right now.

Well, they did ! No mention of it no longer being available. The application form (Allianz) was emailed back/forth quickly and I've received a confirmation email today "Your Warranty Policy has now been issued and a PDS has been sent to you in the mail with your credit card receipt. Once again thank you for your . . . "

When I receive the PDS I'll confirm that's it's the real deal.

Dirk........

Great! Perhaps you might PM the OP with dealer details so he can buy one too.

[alittlebitconcerned]

Great! Perhaps you might PM the OP with dealer details so he can buy one too.

Puhleeese say it's so! :eek::eek::eek:
When you can, please post the details.

[roley18]

PM sent.

Received the PDS today, will call Allianz just to make sure they have my correct details.

So far so good.

Dirk.......

[trobbo]

was speaking o the salesman at ULR today (vic) and he told me they still offer 5 year warranty on all new defenders

[alittlebitconcerned]

This is all very confusing. I have contacted dealers all over Australia and spoken to multiple people at both LR and Allianz and no-one completely agrees if it is available or not. I have found that nearly all the dealers I spoke to believe it is available until they try to put the sale through and then discover that it is withdrawn. In contrast to all other reps I spoke to I had one Allianz rep cryptically tell me that it may or may not be available, and even if it were they could not tell me which dealer was selling them.
It does appear that there is warranty available through NCW but I cannot get confirmation that it has to be bought with your defender or you can tack it onto the factory warranty at a latter date. I have contacted NCW three times in the last fortnight and each time a kid answers the phone, takes my details and tells me a rep will contact me which they don't. This coupled with most dealers I've talked to telling me to avoid this company because of the warranty's fine print and hassles when trying to make claims (backed up by a quick google search) has me dismissing this route unless I get proof otherwise.
Hope springs eternal :)

[alittlebitconcerned]

was speaking o the salesman at ULR today (vic) and he told me they still offer 5 year warranty on all new defenders

Grab it if you can! Do you remember who you spoke to?

[trobbo]

peter korsak

[InspectorGadget]

I have just extended mine bout 4 weeks ago but was told that it was the last one my dealer was doing because Alianz was dropping it but honoring the existing quotes completed prior to their policy change.

[El Duderino]

I'm not sure if many of you are aware of this, but there is a very strong cause for claiming a "Good Will" warranty claim on any defects on any product sold...whether it be TV's, a couch, a vehicle, etc.

Dealerships will shirk doing any warranty repair work because it is not profitable compared to their usual profit margins of servicing and repairs. Having worked in the auto industry for years, I have been disgusted at how the naive have been treated with regards to this issue. I'm probably slitting my own throat by saying this, but it was only once I was in a position to say so to the customer, that I was more than happy to...even going as far as contacting the relevant people directly to get the answer.

In a summised form, the "Good Will" warranty claim is based on a fair and reasonable assumption that the product purchased and used under fair and expected useage, will perform without malfunction beyond a time-frame established by the manufacturers minimum period. If the product in question has been used appropriately (as per guidelines in the user manual), and it malfunctions, you are well within your right to demand "Good Will".

Failing the company in questions intention on honouring this requirement, you are entitled to approach the ombudsman and state your claim, which they will pursue on your behalf for free.

I have lost count of the number of times a customer was screaming blue-murder because of an issue just outside warranty period, and pulled them aside in confidence to explain their options. I've also been reamed for doing so on many occasions, but damned if I'm prepared to lie to customers or mislead them in any way...my integrity has got me this far and I sleep well at night.

The first thing I was told when I started my apprenticeship was: sales department sells the first vehicle, service sells the rest for years. I firmly believe in that principle, was raised to do the right thing to people as if it were yourself, hence why I'm telling you all this.

Demand a "Good Will" claim on any defects, and if they screw you around, then be blunt and say that unless they will rectify the matter without incident, you will go straight to the ombudsmen...it's resultant hassles which they will wish they never had to deal with. ;)

[Scouse]

I think you're referring to statutory warranty, not goodwill.

In the motor industry, goodwill warranty is based on the support given by the owner to the product (having the car serviced in the dealer network, succession of same brand cars......). This can have a large bearing on whether the manufacturer helps out or not after the warranty expires.

Statutory warranty is based on the expectation of how long a certain item is expected to last. "Fit for purpose" & "Merchantable quality" comes under this.

[alittlebitconcerned]

"I have just extended mine bout 4 weeks ago but was told that it was the last one my dealer was doing because Alianz was dropping it but honoring the existing quotes completed prior to their policy change."


That's a similar story to one I have already heard. Frustratingly I am in the same situation having been quoted for the warranty but then not being able to buy it a few months latter. The dealership I have been dealing with won't honour the sale; this after they told me they would do whatever they could to keep me as a customer after I had caught them doing very shoddy work on my defender. They had the hide to try and charge me double what the job was worth according to their own estimate. How can some of these LR dealers still remain in business? Does LR care at all about who represents them?:mad:

[alittlebitconcerned]

I'm not sure if many of you are aware of this, but there is a very strong cause for claiming a "Good Will" warranty claim on any defects on any product sold...whether it be TV's, a couch, a vehicle, etc.

Dealerships will shirk doing any warranty repair work because it is not profitable compared to their usual profit margins of servicing and repairs. Having worked in the auto industry for years, I have been disgusted at how the naive have been treated with regards to this issue. I'm probably slitting my own throat by saying this, but it was only once I was in a position to say so to the customer, that I was more than happy to...even going as far as contacting the relevant people directly to get the answer.

In a summised form, the "Good Will" warranty claim is based on a fair and reasonable assumption that the product purchased and used under fair and expected useage, will perform without malfunction beyond a time-frame established by the manufacturers minimum period. If the product in question has been used appropriately (as per guidelines in the user manual), and it malfunctions, you are well within your right to demand "Good Will".

Failing the company in questions intention on honouring this requirement, you are entitled to approach the ombudsman and state your claim, which they will pursue on your behalf for free.

I have lost count of the number of times a customer was screaming blue-murder because of an issue just outside warranty period, and pulled them aside in confidence to explain their options. I've also been reamed for doing so on many occasions, but damned if I'm prepared to lie to customers or mislead them in any way...my integrity has got me this far and I sleep well at night.

The first thing I was told when I started my apprenticeship was: sales department sells the first vehicle, service sells the rest for years. I firmly believe in that principle, was raised to do the right thing to people as if it were yourself, hence why I'm telling you all this.

Demand a "Good Will" claim on any defects, and if they screw you around, then be blunt and say that unless they will rectify the matter without incident, you will go straight to the ombudsmen...it's resultant hassles which they will wish they never had to deal with. ;)

Respect! I hope your work ethic is rewarded.

[El Duderino]

I think you're referring to statutory warranty, not goodwill.

In the motor industry, goodwill warranty is based on the support given by the owner to the product (having the car serviced in the dealer network, succession of same brand cars......). This can have a large bearing on whether the manufacturer helps out or not after the warranty expires.

Statutory warranty is based on the expectation of how long a certain item is expected to last. "Fit for purpose" & "Merchantable quality" comes under this.

As I wrote it, is how it is mate...I've gone from a scumbag apprentice, to qualified tech, to parts, to being in charge. My step-mum is also a seasoned corporate lawyer. This kinda stuff has been discussed at length over many dinners, and I know what I'm talking about.

"Good Will" works, especially when I've seen it happen mate... ;)

[dullbird]

As I wrote it, is how it is mate...I've gone from a scumbag apprentice, to qualified tech, to parts, to being in charge. My step-mum is also a seasoned corporate lawyer. This kinda stuff has been discussed at length over many dinners, and I know what I'm talking about.

"Good Will" works, especially when I've seen it happen mate... ;)


Hahahahah I think scotty knows where good will comes from he is a warranty man:D;)

[El Duderino]

Respect! I hope your work ethic is rewarded.

The reference to me slitting my throat, is real...ethics mean jack in this industry. I lost faith a long time ago, but unless you can get in a position to say so, only then can you suggest. My rebellious nature against the grain on such matters has hampered me, n I accept that. It's a good thing that I have other options and no responsibilites or dependents tbh, otherwise I wouldn't have the courage to say what I did. The system is screwing you...

[El Duderino]

Hahahahah I think scotty knows where good will comes from he is a warranty man:D;)

That doesn't mean squat when his employers are paying for his survival...don't confuse that with genuine interest. ;)

[TerryO]

That doesn't mean squat when his employers are paying for his survival...don't confuse that with genuine interest. ;)


Harsh words there El Dunder ...I think Scott should take you for a driving lesson out the back of Yalwal or similar where you will quickly learn all about survival and whether Scott has a genuine interest or not.

cheers,
Terry

[Scouse]

As I wrote it, is how it is mate...I've gone from a scumbag apprentice, to qualified tech, to parts, to being in charge. My step-mum is also a seasoned corporate lawyer. This kinda stuff has been discussed at length over many dinners, and I know what I'm talking about.

"Good Will" works, especially when I've seen it happen mate... ;)No problem. I bow to your greater knowledge & experience.

What would I know about warranty anyway?

[isuzurover]

No problem. I bow to your greater knowledge & experience.

What would I know about warranty anyway?



Warranties - NSW Fair Trading (http://www.fairtrading.nsw.gov.au/Consumers/Refunds_and_warranties/Warranties.html)

El_duderwhatsit - have a read of the above??? Guess they are wrong too???

[roley18]

For anybody who has successfully extended their warranty with the Allianz product, could you tell me what documentation they received ?

I have received the Allianz PDS / Policy booklet only, is there in other documentation sent directly from Allianz ? I rang them directly but they did not have me listed, and also could not tell me how the extended warranty worked !?! The dealers salesman said I have received all documentation.

Has anybody made a claim on their extended policy ?

[wagoo]

How can some of these LR dealers still remain in business? Does LR care at all about who represents them?:mad:
To anyone living in Victoria, If you must buy a Puma then you would do alot worse than buying from ULR or MLR. They have been and are in the LandRover business for the long haul.They kept the LandRover name alive in this country during the lean years of the truly horrible Series 3s.They are the largest LR/RR dealership in OZ. They get adequately and promptly reimbursed by LandRover for all warranty work, and LandRover wouldn't dare argue with them.


Note to John Ayre. You can PM me here regards where to post the cheque:)
Wagoo.