Im in the wrong Business

[Ean Austral]

Gday All,

I should be in the camper trailer business, as the total slack service that I have received makes me think business must be good.

I ordered parts for my camper from the manufacturer over a month ago, these totalled around $2000 and I rang yesterday to see how they were going as I was told they would take 3 weeks..

Guess what..sorry but we forgot to order them, but we will rush the order and hopefully get them to you before chrissy, but there may be an extra charge involved for express service and freight..:eek:

I cant repeat the words that were exchanged between the manager and myself, but it has taken 24hrs for me to be calm down enough to even post this thread..:twisted::twisted:

Cant wait to see how much longer they are in Business, and they certainly dont get any good references from me..:mad::mad:

The Camper trailer business must be BOOMING if you can have that sort of attitude and customer service..

Cheers Ean

[Narangga]

Had a similar thing today from a national supplier in Sydney. Their bread and butter stock and the order placed two weeks ago will hopefully be despatched this week. :mad:

[Ean Austral]

Maybe I should send them a dead fish...or a piece of hammerhead shark..:p:p

Maybe that will stir them into action..

Cheers Ean

[KarlB]

Maybe I should send them a dead fish...or a piece of hammerhead shark..:p:p

Maybe that will stir them into action..

Cheers Ean

What you need to send them is a horse's head. They may then think you are The Godfather. Then you would get action ...

Cheers
KarlB
:p

[RobHay]

Maybe I should send them a dead fish...or a piece of hammerhead shark..:p:p

Maybe that will stir them into action..

Cheers Ean

Generally I have found that an ear....sliced off one of their loved ones...tends to gain their attention.

[Ean Austral]

What you need to send them is a horse's head. They may then think you are The Godfather. Then you would get action ...

Cheers
KarlB
:p

A horses head I dont have, but dead fish and bits of Hammerhead shark I do..Maybe I can be the new generation Godfather :p:p


I somehow dont think that would even work..

Cheers Ean

[clubagreenie]

I'm sure between us we can freight a live shark to them.

[PhillH]

A horses head I dont have, but dead fish and bits of Hammerhead shark I do..Maybe I can be the new generation CODfather :p:p


I somehow dont think that would even work..

Cheers Ean

Phill

[Ean Austral]

Phill


Classic Phill Classic :D:D

[LandyAndy]

You could do worse Ean.
Try being a Prawn fisherman and keeping your customers happy:p:p:p:p:p:p
Andrew

[THE BOOGER]

How about some prawn heads in the air vents or under the back seat you sould be able to manage that:p

[newhue]

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

[Ean Austral]

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

[DiscoWeb]

A horses head I dont have, but dead fish and bits of Hammerhead shark I do..Maybe I can be the new generation Godfather :p:p


I somehow dont think that would even work..

Cheers Ean

Ean,

Very Godfatherish as there was a dead fish sent indicating Luca Brassi now sleeps with the fishes".

Not sure about Hammerhead shark pieces.

George.

[adm333]

What you need to send them is a horse's head. They may then think you are The Godfather. Then you would get action ...

Cheers
KarlB
:p

The "healthy choice" Godfather.

Now with Omega 3

[Redback]

No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

I would suggest that you go into MySwag and whing about them, everyone names them on this forum, in fact it's supprising how many manufacturers take note of what goes on in this forum, there are a few of the camper manufacturers that have members on the forum.

General Discussion (http://myswag.org/forum/index.php?board=1.0)

Baz.

[big guy]

Bad service is long remembered after the price is long forgotten.:cool:

[UncleHo]

G'day Folks :)

When I first started in automotive spare parts my manager and trainer hammered into me and all other staff "we not only sell spare parts, we sell SERVICE" even if our parts are the same price or dearer, if we sell service the customer will return,a 1 pound sale (pre decimal) can often be turned into repeat orders worth hundreds, if you don't have it in stock but can get it, spend 6 pence and call him and let him know when he will get it, then he can schedule his workshop priorities :) also a thing called co-related sales,if a hose was ordered,"how are the belts-etc."

In later years I also impressed that fact into my staff, and a lot of our customers became good friends as well as large $ monthly accounts ;)

Good parts service is also why I have been dealing with British Off Road for over 18 years ;)


cheers

[JohnE]

We are too politically correct in this country, we don;t hesitate to name the good sellers and yes I agree with old Ho, British offroad is outstanding speak to them today you'll get it tomorrow. thats how we like telephone purchases.

Not what ean got, oh we forgot to order it and you can wait but if your in a hurry it will cost you more to rush it to you!

john


BTW Ho today its called add on sales.

[ezyrama]

G'day Folks :)

When I first started in automotive spare parts my manager and trainer hammered into me and all other staff "we not only sell spare parts, we sell SERVICE" even if our parts are the same price or dearer, if we sell service the customer will return,a 1 pound sale (pre decimal) can often be turned into repeat orders worth hundreds, if you don't have it in stock but can get it, spend 6 pence and call him and let him know when he will get it, then he can schedule his workshop priorities :) also a thing called co-related sales,if a hose was ordered,"how are the belts-etc."

In later years I also impressed that fact into my staff, and a lot of our customers became good friends as well as large $ monthly accounts ;)

Good parts service is also why I have been dealing with British Off Road for over 18 years ;)


cheers

I'm with you on this one UncleHo. I have a trade orientated wholesale business here on the Gold Coast and IMHO the reason we can match it with the big boys in our game is because of the trade knowledge we have and good old fashion service to back it up. The main thing is to go that little bit further than your competitors will go to keep your customer happy. We get comments all the time on how "the other guys havent got a clue or couldn't be bothered to chase up the bits I need to do the job and the reason we come to you is because if you say you will do it or get what I need, I know it will happen and with that quality of service the price isn't really that much of an issue". We have built up a good customer base and a lot of the guys that come into our shop are good friends who we have a drink :twobeers:with and a joke:D and some harmless ribbing to go with it;). In my dealings with British off road they have always done brilliantly and if they dont have what I need they will pass me on to someone who does. They even found me a brand new door, still in it's box for my series 2a. You cant beat service like that!:BigThumb:

Regards Ian

[UncleHo]

G'day ezyrama :)

Yes, it is a good feeling when you get feedback from customers that when they need parts/service they don't think of a company but think of a name and his phone No ;):D


cheers

[Ivan]

When I was back in the UK, I needed some parts for my Series III. The parts only cost a few pence and no-one wanted to try and get them for me. I went to Rogers of Bedford who got the parts within a few days. In all the order was probably worth a couple of pounds so no real profit for them. However, I remembered their service and the fact that they got the parts even though it was not a big order. I went on to buy 2 Defender 90's from them and loads of spares over the years. Sometimes they were a litle more expensive on price but I stuck with them because they had been fair to me in the past.
So good service does pay off even though the initial order may not be for much money.

Ivan