Puma part availability

[Symo]

Before I begin I must state that I love my Puma, previously owned a TD5 and so far I think the puma is so much better. But..... The TD5 never ever EVER failed to get me home.

My new (and much loved) puma has failed to start a few times. Turn the key, engine fires, coughs and stops. Turn the key again and all is fine. What was that i think? A few days later same thing again. Starts, splutters and stops. Next time i turn the key it starts and runs like a clock.

It's almost at 10K so I think I must have this looked at when I take it in to be serviced.

One morning start the car, cough cough sputter and it stops. Hmmm fuel filter mst be getting blocked I think. Drive to the shop, turn it off, buy my milk, back into the car and turn he key. Cranks and won't start, try again, no go. Ring land rover assist and they send a truck t collect me.

Turns out the engine MCU is dead. Bad news, needs come from the UK so 4 weeks wait they tell me. 4 bloody weeks!!!!! How can a company like LRA not stock enough spare parts to build a complete car, why is a part 4 weeks away?

To their credit LRA said they will provide me with a free loan car ( a Camry) while mine is off the road. I declined the offer in favour of a free first service.

I understand things can break... Love my car and still have confidence in it but LRA should have the parts here to fix any problem, from a broken globe to a new engine MCU.

Oh. After waiting about 30 mins and before the flat top arrived to collect my car I again tried to start the car. Turned the key and it started without incident, so i drove it to the dealer and rang Land Rover Assist to cancel the flat top.

Did I mention the part is 4 bloody weeks away. You count em. Not 1 , not 2, not even 3 but 4 weeks!!!!! I'm glad I don't need this car for my work!!!!

[stig0000]

do you no what the stock is in the UK??? i no wev orded parts and 6 weeks later because there was literally non in the world;)

and is the part on VOR or critical order part, id guess not;) hope it comes earlier then they say

[PAT303]

I used to wait 2 weeks for Coaster bus service kits,I waited 3 months for a synchro pack for 2nd gear,I could not buy a D4D starter motor,there was none in the world apparently,6 weeks for an injector and I could not buy a top D4D rad hose in Oz from any supplier anywhere.I've never waited more than a few days for any Tdi,3.9 or Td6 parts. Pat

[stig0000]

they seem to make only just enough for production cars, and not enough for spears?? even tho its got ford writen all over it

[portafilter]

Before I begin I must state that I love my Puma, previously owned a TD5 and so far I think the puma is so much better. But..... The TD5 never ever EVER failed to get me home.

My new (and much loved) puma has failed to start a few times. Turn the key, engine fires, coughs and stops. Turn the key again and all is fine. What was that i think? A few days later same thing again. Starts, splutters and stops. Next time i turn the key it starts and runs like a clock.

It's almost at 10K so I think I must have this looked at when I take it in to be serviced.

One morning start the car, cough cough sputter and it stops. Hmmm fuel filter mst be getting blocked I think. Drive to the shop, turn it off, buy my milk, back into the car and turn he key. Cranks and won't start, try again, no go. Ring land rover assist and they send a truck t collect me.

Turns out the engine MCU is dead. Bad news, needs come from the UK so 4 weeks wait they tell me. 4 bloody weeks!!!!! How can a company like LRA not stock enough spare parts to build a complete car, why is a part 4 weeks away?

To their credit LRA said they will provide me with a free loan car ( a Camry) while mine is off the road. I declined the offer in favour of a free first service.

I understand things can break... Love my car and still have confidence in it but LRA should have the parts here to fix any problem, from a broken globe to a new engine MCU.

Oh. After waiting about 30 mins and before the flat top arrived to collect my car I again tried to start the car. Turned the key and it started without incident, so i drove it to the dealer and rang Land Rover Assist to cancel the flat top.

Did I mention the part is 4 bloody weeks away. You count em. Not 1 , not 2, not even 3 but 4 weeks!!!!! I'm glad I don't need this car for my work!!!!

This is exactly the same as my truck. Odd that the part is not held in stock.
Mine has never failed to start, some times it just takes a few tries.
To me it seems like the ECU doesn't recognize the throttle as while it is trying to start there is zero throttle pedal response.
Let me know outcome as I'm still waiting for my new ECU as well!
Justin

[Symo]

No Problems Justin, will do.

I don’t think it sounds like ECU as the thing runs so very well once it has started, and the way it coughs when its started, seems very fuel related – plus it only did it 1 in 100 times I started the engine. To me it seems like it lost fuel pressure when parked and doesn’t pressurise the fuel line quick enough on starts. If it were petrol I would think it was vapour lock. - but hey - what do i know –As long as they fix it.

I rang my Land Rover dealer today just to confirm that it is a 4 week wait for the part - sadly yes. Apparently is snowing in England at the moment so they can’t get flights out (Damn this global warming). And a honourable mention to the quick thinking dealer for such a credible excuse – bet he has used that before..... (Cynic? Me??? Nooo!)

The reason for my frustration is because I had plans for a family camping holiday out back of Licola. I have a brand new Camper trailer, Eco diesel shower, Honda generator and even a portable satellite dish so the kids can watch foxtel when they get boarded at nights. 4 days before the planned departure the ECU dies... The family is really disappointed about it as I don’t get holidays all that often.

Anyway – c’est la vie

Will keep you all posted.....

[Scouse]

The immobiliser apparently lets the engine start, then cuts it out after a second or so.
I don't know if this is to fool the would-be-thief into thinking there's a problem with the car but that's the way it's supposed to work.

[juddy]

4 weeks from the Uk?????? not sure if they have heard of Air freight, one small company called fedex can get you a package here in 5 days or less, i may be wrong but 4 weeks car hire maybe more expensive than a small packet??

[Symo]

The immobiliser apparently lets the engine start, then cuts it out after a second or so.
I don't know if this is to fool the would-be-thief into thinking there's a problem with the car but that's the way it's supposed to work.



That fits the symptoms perfectly!!!

Wonder if the alarm is part of the ECU as i know i asked (begged) the dealer to rip all that alarm / immobiliser crap out only when i ordered the car only to be told it that it cant be done. Hmmmm

[SloMoBro]

Mate, I feel your pain. We recently bought a camper, loaded up and ready to go but had to can our holiday because a repair job on the gearbox stretched from 4 days to 4 weeks due to missing parts and delays with customs.
But hey, who wants to go camping in this weather anyway?

[nugge t]

even a portable satellite dish so the kids can watch foxtel when they get boarded at nights.

Mate that is a rotten deal..hope it arrives quickly but satellite dish, foxtel and camping in the same sentence?????

Cheers:D

[Symo]

Yeah it does suck - The family is more upset missing the camping trip than i am which is the hard part.


Mate that is a rotten deal..hope it arrives quickly but satellite dish, foxtel and camping in the same sentence?????


Re the foxtel and stuff Nugge t, the war office likes her 5 stars, not 5 billion star accomodation. Plus the kids get a bit restless after a few days. So its great for them to wach a movie or the cricket.... (Hmmm) as a treat.

[newhue]

The reason for my frustration is because I had plans for a family camping holiday out back of Licola. I have a brand new Camper trailer, Eco diesel shower, Honda generator and even a portable satellite dish so the kids can watch foxtel when they get boarded at nights. 4 days before the planned departure the ECU dies... The family is really disappointed about it as I don’t get holidays all that often.



Symo, I reckon in hindsight you should have gone the loan car and a free service. Holidays with the family don't grow on trees. But ECU's are replaced all the time, mine had one within 1000klm.
4 weeks is terrible, as juddy mentioned parts from OS can be ordered and delivered with 5 days, if not 3.

[stig0000]

we hav tryed to get alot of parts out of uk as of late, and its near impossible, we have just got a oil feed pipe for a tdv6 on a 5 week back order as there is simply non in the world it seems, plus FedEx is still usless as they cant take off??? so atm the only way is buy boat,

and over new yrs they all slaken off big time,

plus the part will only come over when there is a big enof shipment to get over,, there is no chance they will send individual items, unless its a very very very important and very special circumstances its will get sent over direct to the dealer,

witch needs alot of talking to landrover to get aproved, witch basicly means no chance:(

[Symo]

Symo, I reckon in hindsight you should have gone the loan car and a free service. Holidays with the family don't grow on trees. But ECU's are replaced all the time, mine had one within 1000klm.
4 weeks is terrible, as juddy mentioned parts from OS can be ordered and delivered with 5 days, if not 3.


I agree newhue. Family holidays are important and that’s why I’m so disappointed about all of this. The loan car was a Camry, I asked for a defender or disco as I could go to meringtons or someplace easy with it. Still bush camping but not quite as nice (or as challenging to get to) as my Licola spot. Alas they said no. As the defender was my weekender anyway I didn’t see the point of the loaner hence swapping it for the first service.

The fact that your ECU died also worries me, the dealer said that “this never happens” that’s why LRA don’t have them in stock – am I that gullible?

Regardless of how often a part fails – there should be stock here in this country to fix anything that goes wrong with the cars, not simply order them from the factory when you need one. That would be fine if the factory was in Sydney, but when they are in the UK (and they obviously don’t use Fedex) all parts should be on the shelf here.



we hav tryed to get alot of parts out of uk as of late, and its near impossible, we have just got a oil feed pipe for a tdv6 on a 5 week back order as there is simply non in the world it seems, plus FedEx is still usless as they cant take off??? so atm the only way is buy boat,


That’s the crux of this Stig0000 – all the other stuff they have fed me about how this never happens or the snowbound UK airports is just smoke and mirrors to distract us from the real point – lack of support by LRA. 5 weeks delivery time for an oil feed line is a joke – sorry but it is. An ECU is pretty high tech therefore difficult to make (they do sit quite happily on a shelf in AUSTRALIA if LRA monitor these forums), but an oil feed line could be bent up by the hose doctors in 2 hours (assuming it’s just a line)

Now off my soap box - must take the family to a movie or something – get them out of the house.

[Michael2]

What if you called Land Rover dealerships around the world direct and found out who had one, then get LRA to get it in.

Have you tried Triumph Rover Spares in Adelaide, they may be wrecking a PUMA.

Linn wreckers in WA (on ebay) have been advertising PUMA parts from a wreck recently, they may have one in stock. Even if you get a new one later, a 2nd hand one will get you going and you'll end up with a spare.

On the D2 security settings for immobilasation and door locking can be turned off by the dealer, maybe disable all that stuff on your PUMA before a big trip.

just some ideas.

[Symo]

Linn wreckers in WA (on ebay) have been advertising PUMA parts from a wreck recently, they may have one in stock. Even if you get a new one later, a 2nd hand one will get you going and you'll end up with a spare

Michael 2,
I asked the dealer to take a ecu out of one of the 130's they had on the lot - doubtfull they would sell 3 in a month I thought. I was told thar the ECU is 1 time paired to the car so not interchangable between cars.

LRA excuse #132b Hmmmm

[lurcho]

Hello everyone,

I,m. reasonably new to the Forum and have been reading this thread with interest. I'm also a recent PUMA owner (approx 3 months) and the vehicle with only 1500k's is also prone to the problems described earlier i.e. coughing/spluttering and on one occasion this weekend just stopped while travelling along at 60k/hr @ 2000rpm and fortunatley restarted without any drama.

I will be calling LRA on Tuesday, see what they have to say.

Note this is my 3rd LR, and 1st Defender I love it, so far!!!!

LURCHO

[PAT303]

Just out of interest my L322 did the same thing because the key fob battery was flat.$7 later at Dick Smith's and it's never happened since. Pat

[Symo]

All you buggers are great - what a fantasic forum...

I say this as i value your comments and feedback, having said this i realise that I amso have a responsibility here... That is to try and be clear and in some threads I read here that gets lost.

Lurcho just reminded me of that.

Note this is my 3rd LR, and 1st Defender I love it, so far!!!!

This defender is my third Land Rover as well, V8 90 Disco, 2002 TDI defender and now the Puma. Although I have this problem with the ECU, and although the car is in the dealer and although LRA are giving it to me without lube...(ahhmmm). Damn I love this car and everything about it.

It take my family away on holidays and brings us together, its cool and I feel like a king when i drive it. It has character and yes, the support that those who import the car provide is sub standard in my opinion.

Would i trade her in on a IFS (Im Frigen Stuck) toyota or Mitsubishi just cos the pannels fit better??? NOOOO...

Even though im bitchen here about the lack of parts, wouldnt change a thing...

(damn soap box)

Cheers all....

[sooly]

hey Symo,
had the same issue with a failed high pressure fuel pump 41/2 weeks to get part from england because 'this never happens'. It makes no sense for a car to be sold in this country and not have every part for that vehicle available in spares. And as for being ford parts, I had a leaking manifold seal which is a 20 cent O ring. LR don't have the seal available alone only with the whole manifold,ford have the seal available alone but because it was a warranty issue the whole manifold was replaced. I'm not whingeing, and it was fixed straight up,but some things with LRA just have me scratching my head. Think its' hard to get parts now wait until they are coming from India

[Symo]

Think its' hard to get parts now wait until they are coming from India

Let’s hope that never happens sooly.

I understand most of the LR family is improving in quality and the support provided as these cars are the future of the company. The poor old Defender is being legislated out of existence hence the lack of R&D and quality improvement the others have (Disco and Rangie).

I know this is off topic somewhat however this is why I brought a Defender now, soon you won’t be able to buy a new one. The new Defender I understand is a freelander with a low range box and a few other “bits” to make it a bit tougher but it won’t be the car the current Defender is. How sad - a defender soft roader..... :(

[scarry]

The new Defender I understand is a freelander with a low range box and a few other “bits” to make it a bit tougher but it won’t be the car the current Defender is. How sad - a defender soft roader..... :([/FONT][/COLOR]

And lets all guess as to the size tyres it will have,no,no,don't wanna complain,before it even arrives.....:p;)

On the plus side,it maybe the mid sized family wagon the world is waiting for.....

The amount of quality control that has gone into the Puma,which hasn't improved since it appeared in "07,makes me think LR are just not interested in that type of vehicle at all.This bad reputation will only continue to give the company a bad name.:(

[sooly]

Spot on symo, That's the exact same reason I bought my defender.It was a case of jump in now before they are legislated out of existence. Lets just hope that the new defender is not a soft roader as it will be a sad end to such a traditional sturdy vehicle.

[Symo]

Woo hoo guys (and gals)

Land rover has told me the car is ready to be picked up today!!!

While there i got a service and a few small things fixed - wipers would not self park all the time, overflow from the tank when filled etc.

The ECU didnt take as long as they told me - maybe they did hear of fedex???

thanks for your supprt guys!

[Symo]

Went and picked the car up at the dealer after waiting for the ECU to be replaced. "She's all right, just parked out back" said the dealer as he handed me the keys.

With a song in me heart I went and climbed into her - a soothing and comfortable place..... inserted the Key, turn and crank but no start.... WTF... I was looking for the camera "smile" thinking this has to be a set up.

Walked back into the dealer office - told them it still wont start - "your kidding" said the dealer - we have tested it throughly and its been fine for us" "Well" I reply "its not fine for me"

Dealer comes out - cranks and no start....

Hmmm after some splinters in the fingers (from head scratching) and mucking about under the drivers seat we find a loose fuse bar in the fuse box. (gravity is not reliable aparently for keeping a fuse bar making contact it seems) a quick turn on the phillps head screw to tighten the fuse bar and Zoom - away it goes and has not missed a beat since.

Fuse bar 1
New ECU at $$$$$ zero

Im still looking for the candid camera - this cant be real.

On a positive note. The dealer was GREAT. I dont think its their fault. They replaced the MCU withou looking further as thats what LRA told them to do. Fitted the ECU and it starts so they think all is good. why look further, before new MCU no start, after new MCU starts....

Its all good now

[wrinklearthur]

Great its fixed!!

In a past life I was a diary farmer and never had any trouble in my work, especially knowing which end to start first at!! :D

Then the planets aligned and Grandfather deamed that Dad should sell the farm. :o So I ended up for a while repairing TV's for a living :mad:, but I had trouble. :(

The moral to this story is that;
When repairing anything electronic, stop. Then start fault finding at the other end, as you always begin at the wrong end first. :confused:
Cheers Arthur

[Symo]

as you always begin at the wrong end first

Thanks wrinklearthur, but that sounds like my sex life

(did I say that outloud??? hmmm )

[portafilter]

I got my truck back today. New ECU and software etc. I haven't had a chance to try it properly but I swear driving it back home it was quieter and pulled away better in second and third. Also seems the gear change clunk is gone but that may be wishful thinking.
Going for a good drive tomorrow so will update.
Justin

[Symo]

it was quieter and pulled away better in second and third. Also seems the gear change clunk is gone but that may be wishful thinking.


You too portafilte, I thought I was going mad when I notices such a vast improvement, it does pull a little harder but I REALLLYYYYY notice the clunk between gear changes has gone.

It was never that bad for me and I am verycarful with my changes to minimise the clunk bust since I have had the new ECU fitted i have not had one clunk in 1k of city driving. From 3 or 4 a day (150ks) to none that I can remember in 1K driving - vast improvement.

I really notcied that the clunk had gone so i assumed that they either tighned something up during the first service OR the new gearbox oil has banana skins in it or my driving skills had improved (naaa). Never though the ECU would have done it.

Hmmmm food for thought....

[portafilter]

Yea I assume as it's drive by wire that the new ECU is better at talking to the throttle potentiometers. Or maybe the throttle curve is better and more responsive to the foot input. The lag between input and reaction seems smaller now.
Justin