Is there a problem with D4 3.0 Turbo?

[boooo]

This is my first post and must declare myself and owner of 2 Landrovers; a Sport and D4 and I am looking for some information from the Land Rover community about whether there is an issue with the 3.0 Diesel's Turbo's? and if so how to deal best with Landrover Australia when getting the problem fixed under warranty.

Backgroud: After working perfectly for 12 months I got my forst service. The car came back blowing smoke. I returned it and they said it needed a new Turbo? Fitted one after a week but problem presisted. Said they had "a bad batch of Turbo's". 4 weeks later (6 in total now) Land Rover still has my car and is still waiting on parts. So by time I get it back it will be 8 weeks! A major inconvenience for a large family(especially over easter)

Sadly Land Rover Australia has treated me with contempt and as a fool. Never returning calls or up dating me on the status of my car or when a resolution may be at hand.

As such i wish to find out from those "in the know" is;

1. Is there a "known" problem with the Turbo on the 3.0 D4
2. Is it common for Land Rover to be short a parts to the extent that customers can be without their car for 6 weeks?
3. Can there be such a thing as a "bad batch" of turbo's/ parts (if so them I am not the only one with a problem!
4. How best to get Land Rover to at least look like they are attempting to help me. e.g. Never call me, always say "Speak to the dealer'; where dealer always responds "Speak to Land Rover"; making both look incompetant / uncaring and unconcerned. I need the buck to stop somewhere.
5. Does anyone have a name or number of someone at LR who can help me? So far I have only had uninterested phone jockeys (different one every time) who just kick the can down the road in totally disinterested manner.
6. Can you seek compensation? Expect better after spending $110k on car


Any assistance / information would be greatly appreciated.

As an aside I have got to say that after buying 2 cars from Land Rover in last few years and to be treated in such a fashion makes me concerned for their future bacause in this day and age you treat customers with contemp at your own peril. Certainly make it kind of hard to buy a 3rd!

[Tombie]

This is my first post and must declare myself and owner of 2 Landrovers; a Sport and D4 and I am looking for some information from the Land Rover community about whether there is an issue with the 3.0 Diesel's Turbo's? and if so how to deal best with Landrover Australia when getting the problem fixed under warranty.

Backgroud: After working perfectly for 12 months I got my forst service. The car came back blowing smoke. I returned it and they said it needed a new Turbo? Fitted one after a week but problem presisted. Said they had "a bad batch of Turbo's". 4 weeks later (6 in total now) Land Rover still has my car and is still waiting on parts. So by time I get it back it will be 8 weeks! A major inconvenience for a large family(especially over easter)

Sadly Land Rover Australia has treated me with contempt and as a fool. Never returning calls or up dating me on the status of my car or when a resolution may be at hand.

As such i wish to find out from those "in the know" is;

1. Is there a "known" problem with the Turbo on the 3.0 D4 There was some bad ones aka; A bad batch... Most have been replaced under warranty
2. Is it common for Land Rover to be short a parts to the extent that customers can be without their car for 6 weeks? No less common than Toyota or Nissan - I've got friends who waited 6-8 weeks for parts for those brands. Being a bad batch there will be delays at the moment.
3. Can there be such a thing as a "bad batch" of turbo's/ parts (if so them I am not the only one with a problem! Yes... There was an out of spec batch
4. How best to get Land Rover to at least look like they are attempting to help me. e.g. Never call me, always say "Speak to the dealer'; where dealer always responds "Speak to Land Rover"; making both look incompetant / uncaring and unconcerned. Dealer is doing the work, take it up with the dealer principal or workshop manager. If you get no help, lodge a complaint to LRA in writing.. Next stop - Consumer Affairs
5. Does anyone have a name or number of someone at LR who can help me? So far I have only had uninterested phone jockeys (different one every time) who just kick the can down the road in totally disinterested manner. Are you ringing Land Rover or their call centre which is a generic bunch of snot jockeys...???
6. Can you seek compensation? Expect better after spending $110k on car. Good luck.... We have no "lemon laws" in Australia. But I would get very vocal on a loan vehicle if it was me...


Any assistance / information would be greatly appreciated.

As an aside I have got to say that after buying 2 cars from Land Rover in last few years and to be treated in such a fashion makes me concerned for their future bacause in this day and age you treat customers with contemp at your own peril. Certainly make it kind of hard to buy a 3rd!
The alternates arent any better - LR is actually one of the best for warranty etc... Think I'm kidding? - try the others!!!!

Put in context...
There is a forklift company base out of the USA. THey have an Australian presence and had some units in a certain model rqange with issues...
Consumers complained about performance, parts delays, lack of response etc...
The Adelaide branch manager took it up with the USA head office..

The official line "Australia makes up less than 1% of our total sales. We dont have issues here with that product."

What this means in this case - LRUK can not keep up with demand for their product... For every disgruntled owner there are 20 lining up to buy... The US market is a big one, EU the other... We are a drop in a bucket to them..



Keep the faith... And find a more co-operative dealer.:cool:

[p38arover]

Threads merged and duplicate post deleted.

[Neil P]

Sadly Land Rover Australia has treated me with contempt and as a fool. Never returning calls or up dating me on the status of my car or when a resolution may be at hand.

This is unfortunately the attitude of very many Companies.
I could fill a page with such that I've dealt with over the decades ..........
I wish you goodluck :)

[DB4]

I had exactly the same experience with a certain Sydney dealership. D4 was gone for 7 weeks. Also yes there is a problem wth the MY10 turbos, as well as difficulty obtaining parts locally. In fact my vehicle was at the dealership for a total of 61 days last year, in the main due to the difficulties in obtaining parts or in diagnosing problems. Turbo has now been replaced and touch wood is operating ok.

[MartyJB]

I've recently got mine back from the dealer after having the turbo replaced. The job took 2 days. To tell the truth I haven't had a good look to see if the black smoke issue is fixed - haven't noticed any so I assume it is OK. I need to leave it iddling a while and then get my wife to acclerate hard away while I watch to check its all fixed.

My main question is why do you let the dealer keep the car for 6-7weeks??? The black smoke never stoppped my car from driving. It took them about 6 weeks to get all the parts, but I insisted they ensure they had all the parts necessary before I gave them the car to change the turbo over. Can't you tell them to put it back together and give it back when they have all the parts? If they've gone ahead and pulled things apart without all the necessary parts to put is back together they should be giving you an equivalent loan cars as this is the dealer mistake!

[boooo]

I've recently got mine back from the dealer after having the turbo replaced. The job took 2 days. To tell the truth I haven't had a good look to see if the black smoke issue is fixed - haven't noticed any so I assume it is OK. I need to leave it iddling a while and then get my wife to acclerate hard away while I watch to check its all fixed.

My main question is why do you let the dealer keep the car for 6-7weeks??? The black smoke never stoppped my car from driving. It took them about 6 weeks to get all the parts, but I insisted they ensure they had all the parts necessary before I gave them the car to change the turbo over. Can't you tell them to put it back together and give it back when they have all the parts? If they've gone ahead and pulled things apart without all the necessary parts to put is back together they should be giving you an equivalent loan cars as this is the dealer mistake!
Sadly, the amount of smoke it was blowing was extreme and car really was totally un-roadworthy.

[MartyJB]

OK.
Mine was a large puff of black smoke and only under heavy acceration. I'm sure people behind would have cursed the "smoke blowing diesel 4x4" and insisted they were banned etc etc (I would accelrate very gently if the long arm of the law was behind me..)
Mine did take 6 weeks to get parts which I thought was excessive - surely LR have heard of air frieght and expediting...
I feel your pain - very frustrating.
Hope you get it back soon, just remember how nice it is to drive when you get it back, it will make it all worth it..

[Neil P]

Mine did take 6 weeks to get parts which I thought was excessive - surely LR have heard of air frieght and expediting...
.. I waited 7 weeks for a front diff .

[petera]

My D4HSE MY11 had it's turbo replaced before i took delivery. The dealer said they had had some problems with the Turbos.
I debated whether to take delivery or not, but so far so good wrt to the Turbo. There have been some other minor issues that are in the process of being sorted.
It took about a week to source and place the turbo; i think it came from Melbourne.
CHeers,
Peter

[boooo]

Annoying thing is that it was working perfectly well prior to servicing!

[Leo]

Annoying thing is that it was working perfectly well prior to servicing!

In which case, are you sure it's the turbo and not a loose intercooler hose etc? Think loose hoses can sometimes show up as turbo issues on diagnostic machines, but could be wrong.

[uttanutta]

I am sorry to say this but I waited 6 weeks for a ecm unit to be programmed. I ended up going directly to LR in north ryde in Sydney and knocking on the door. Yes compensation was offered and the phone jockeys are unfortunately just that, phone jockeys. the service from Mondial was horrendous and LR australia took responsibility for that. It is obviously not getting any better.

[boooo]

In which case, are you sure it's the turbo and not a loose intercooler hose etc? Think loose hoses can sometimes show up as turbo issues on diagnostic machines, but could be wrong.

Well after having it for 4 weeks and already fitting one dodgy Turbo (apparently) you would hope they know what they are talking about ( but I do wonder!)

[boooo]

I am sorry to say this but I waited 6 weeks for a ecm unit to be programmed. I ended up going directly to LR in north ryde in Sydney and knocking on the door. Yes compensation was offered and the phone jockeys are unfortunately just that, phone jockeys. the service from Mondial was horrendous and LR australia took responsibility for that. It is obviously not getting any better.

Do you mind if I ask what you asked for and what you got in terms of compensation? I am running into brick walls.