Good Service

[chuck]

My MY09 TDV6SE D3 was in at MLR today for a 60,000 km service.
I was asked if there was anything I would like them to look at.
My reply was the air suspension seemed to be a little slow rising.

They rang me at lunchtime to say they were replacing the air compressor & height sensors & apologised that the car would be ready at 5.30 not 3.00 as discussed.

Picked up the car at 5.30 all work done - no problems, no arguments.
I think they installed nearly $1500.00 in parts & labour.

No charge for loan car.

BTW - Service was reasonably priced as well & they replaced a couple of globes I did not know were blown at no cost.

I think the extra odd $100.00 I pay twice a year to an OEM dealer rather than an indie is well worth it - especially as they give me a loan car because I bought my car from them.

Thankyou MLR

Regards

Chuck

[rmp]

I agree MLR are very good. But not all dealers work to their standards.

[oldsalt]

Good service is always worth a "pat on the back" to those that provide it ... we are all too quick in this day and age to complain and whinge about "bad service & falling standards" so it's nice to see someone giving praise for a job well done...
cheers

[Ashes]

Similar theme for me as well regarding MLR.

Work required on my car was less than initially thought so the bank manager is happy about that and they were very good with providing a loan car when there was a misunderstanding on same day vs next day pickup. This really got me out of a hole as we were down a car and I had to ferry the kids around that night and next day. They have always been good for advice and explaining why work is necessary.

Car running beautifully btw.

[Neil P]

...not all dealers work to their standards.
That is very true . Most Dealers are ripoff merchants who couldn't
care less about warranty work that yields them no parts profit and
a non negotiable labour fee. Not to mention charging for a loaner
and the new-ripoff ; engine flush every bastard who comes through
the door ! I'm glad you've found a Dealer who gives a toss in this
car game thesedays.

[MC D4]

My first LR service experience:

1. Dealer sent me a letter and scheduled a date
2. I arrived at the dealership only to be greeted by a valet parking service
3. Loan car was there waiting for me (again driven up to the front door where i stood waiting)
4. I requested if i could pick up the car at 3pm as i had a meeting close to home - they called me at 12.30pm to say it was ready
5. Cost of service and loan car $0.00 (they offered me free servicing for 3 years as part of my corporate purchase plan and they actually meant free!!!)
6. Car was washed and cleaned!!

What more can i say but - Thanks Southern Land Rover Cannington :D!

[RoverLander]

[QUOTE=MC D4;1501690]My first LR service experience:

1. Dealer sent me a letter and scheduled a date
2. I arrived at the dealership only to be greeted by a valet parking service
3. Loan car was there waiting for me (again driven up to the front door where i stood waiting)
4. I requested if i could pick up the car at 3pm as i had a meeting close to home - they called me at 12.30pm to say it was ready
5. Cost of service and loan car $0.00 (they offered me free servicing for 3 years as part of my corporate purchase plan and they actually meant free!!!)
6. Car was washed and cleaned!!

T

I had exactly the same experience at Purnell in Southern Sydney. The inside of the wheels were even cleaned. Cost me $65 for an air filter which is a fair price. The salesman came in from the sales area to say hello...he remembered my name even though I purchased the car from him over a year ago!

[ADMIRAL]

A few variations to the theme

1. Dealer sent me a letter and scheduled a date ( I booked the date when a loan car was available )
2. I arrived at the dealership only to be greeted by a valet parking service
3. Loan car was there waiting for me (again driven up to the front door where i stood waiting) ( I booked the vehicle and it cost me $45.00 for the day )
4. I requested if i could pick up the car at 3pm as i had a meeting close to home - they called me at 12.30pm to say it was ready ( no problem with the advice & timing )
5. Cost of service and loan car $45.00
6. Car was washed and cleaned!!
7. Read the riot act by the service advisor. 'Your car is heavily modified ' Cited, SWC ( single wheel carrier ) , aux fuel tank, Mitch hitch, led light bulbs in interior light fittings ( for Gods's sake ) , and Traxide dual battery system.

My incredulous comment ' that's highly modified !!' ( under my breath' you guys should get out more ' ) but I bit my tongue and avoided being drawn into an argument.

Comments were passed on the led bulbs and the Traxide dual battery system having a potentially adverse effect on the vehicle ECU, as the ECU ' controls all of the vehicle electrics'

Perhaps it is a pipe dream to have manufacturers print a disclaimer with their advertising, re take it as it is or risk voiding your warranty. At least if they did so potential owners could make a valid judgement call on how fit the base vehicle is to the intended purpose. ( theirs - not the manufacturers )

[Duck's Guts]

Just as a comparison to your experience Admiral, 24000km service at Hunter Landrover at Bennet's Green (Newcastle) on D4.

Didn't get a loaner, but also I didn't ask for one nor did I need it. However, they did drop me off & picked me up from Charlestown Square.
Free no cost service (corporate purchase) completed in a timely manner. Washed and cleaned.

They never batted an eyelid nor mentioned/commented on any of the modifications (ARB bar & winch, 55W HID upgrade to halogen high beam fill in lights, Traxide dual battery system including relocation of electrics in the passenger side area, roof lights, roof rack, rock sliders, aftermarket 17" rims with muddies, in-dash UHF install, etc.).

[Rockylizard]

Gday...

I had a very similar experience with Southern Cross LR Toowoomba QLD.

In for 82,000km service and transmission flush/oil change/change to steel pan.
Loan car - no charge. Washed car including inside wheels and wheel archs ... looked great and drove like new.
Very helpful and knowledgeable Service Mgr and obviously team.
Would gladly go back.
(however, I travel full-time - used Bundaberg LR Dealer for 96,000km service - OK service, but not a knowledgeable mob at all)
Cheers
John

[discojools]

I have 2 cars to service an RRS TDV8 and D4.. can't say that I have had anything to winge about from ULR, MLR or Lance Dixon.. All seem very good apart from being very expensive! I use Peninsula Rangie in Frankston for some stuff.. Just had front discs done on TDV8 at a fraction of the cost of main dealers.

[oldsalt]

I've had work done at Lance Dixon and they did what I wanted and cleaned the car afterwards so no complaints....their spare parts guy could do with a "smiling" course though - it's a small thing but it's always nicer to deal with someone who looks like they actually enjoy their job....at the moment my vehicle is in Ritters for some minor mods - they are much better at "meet & greet" and seem genuinely interested in Landrovers and their owners rather than just fronting a brand....only my opinion of course but I can only go by how I am treated by any business.
cheers

[Len Hall]

Recently had a windscreen replaced by Austral in Brisbane, they were $100.00 cheaper than O'Briens, supplied a brand new RRS as courtesy vehicle and washed mine all free of charge, O'Briens would laugh if you asked for that kind of service.
As for a warning that a vehicle is highly modified, I told the salesman what I was wanting to do to the vehicle (Traxide, Fuel Tank, Kaymar Rear Bar, ARB Bar, Drawer System), his response was that Land Rover are aware that people will want to modify their vehicles so that they can perform the duty expected by the purchaser. If only I had recorded that conversation for future reference, not that anything has gone wrong it is a brilliant vehicle.
Austral even fitted a Brake Controller, the Traxide Dual Battery System and gave me instructions on removing the rear seats.
Will have first service shortly, see how that goes.

[Dorko]

My first LR service experience:

1. Dealer sent me a letter and scheduled a date
2. I arrived at the dealership only to be greeted by a valet parking service
3. Loan car was there waiting for me (again driven up to the front door where i stood waiting)
4. I requested if i could pick up the car at 3pm as i had a meeting close to home - they called me at 12.30pm to say it was ready
5. Cost of service and loan car $0.00 (they offered me free servicing for 3 years as part of my corporate purchase plan and they actually meant free!!!)
6. Car was washed and cleaned!!

What more can i say but - Thanks Southern Land Rover Cannington :D!

I couldnt agree more about the servicing at Southerns. Its great and always friendly and open about everything. I used Barbagallo's and they are absolutely useless. If you are in Perth, use Southern's if you want a enjoyable experience and a actual proper service.

Dorko

[ADMIRAL]

Same company ( owners )

[Wilbur]

I couldnt agree more about the servicing at Southerns. Its great and always friendly and open about everything. I used Barbagallo's and they are absolutely useless. If you are in Perth, use Southern's if you want a enjoyable experience and a actual proper service.

Dorko

Five years ago Southern in WA advertised a Defender TD5 for about 10 grand less than the going price. I 'phoned them (from Melbourne) and asked why it seemed cheap. The chap said "Mate, there are dents on every panel. Little dents, but on every panel. The stereo is missing, otherwise mate, top car". He then offered to drop the price by a bit more AND give free shipping to Melbourne from Perth.

I couldn't resist, but it was a very nervous wait. When it arrived, it was exactly as described, and they had even fitted a stereo. It was and still is a top car, and probably still worth more than I paid for it 5+ years ago.

If they weren't so far away, I would certainly have bought my new D4 from them.

It is so nice to be able to praise a dealer from time to time! A rare pleasure....

[Dorko]

Same company ( owners )

They are the same owner. But completely different management and you can tell they run the business!

Dorko

[RoverLander]

Having just returned from an outback trip (Sydney, Bourke, Cairns and back) the D4 was splattered with bugs, red dust and mud. I booked the car in for a service on return, hoping that i would get a chance to give it a wash before it went in.

I didn't get to wash the car when i had hoped to. I rang the dealer to postpone the service. I told them it was too dirty to bring in. They insisted i bring it in anyway.

To cut a long story short, i dropped it in for the service covered in filth. Used their loan car to get to work. When i picked up the car i could hardly recognise it. Completely cleaned inside and out. I mean like every bug from the front of the car, all underbody, inside etc.

Cost.... $0.00! This was Purnell in Southern Sydney... No i'm not sponsered by them....

[CaverD3]

Alto have always been good to me. Always have a loaner if needed. Speak to Jimmy and say you are on the forum.

[robertj]

Always had great service from Austral in Brisbane

[jonesy63]

Alto have always been good to me. Always have a loaner if needed. Speak to Jimmy and say you are on the forum.

x2!