Negative Feedback please.... Tombie Chips

[Tombie]

Just received an email that had me thinking...

So I ask this of the forum...

Those who are NOT happy with my products... Please post what you're NOT happy with, what you would change and any other comments about the product...

Don't complain about being hard to contact though! Because it's unlikely to change in the next year - Sorry...

So come on - step right up and take a shot at the products....

I'll use it to make sure they only get better...

[CraigE]

The only criticism I have is I dont have one yet.
:cool:

[Chilly]

The only criticism I have is I dont have one yet.
:cool:

I'll second that one...was hoping for SLS spacers...
;)

[85 county]

the wiring diagram is all up the poo

there is no way i can locate so many wires in the Isuzu county. so how am i supposed to make this thing work ???

[wardy1]

Not really a criticsm of your products mate but after repeated attempts to contact you and eventually getting a reply requesting some info, I haven't heard from you. I understand that you work shifts etc, and I accepted that you might take several weeks to get back to me, but not hearing from you for several months???????????

[Blknight.aus]

I had to sell the vehicle I had an ecu modded by you in...

I want BIG red back.....

[Mick_Marsh]

Is there an easy to find list of your products with a description of what they do?

[Jason789]

Your products aren't the issue. If you get emails, respond to them. Business is based upon customer contact and service. Waiting a week or more (or no reply at all) from someone who wants your money does not give a buyer an easy feeling about parting with hard earned dollars to a seller who appears not too bothered or concerned about whether they make a sale or not. Saying that I want to hear your complaints, but only the ones that I want to hear about doesn't create realistic response to a survey.
Business is about exchange of goods in a timely manner, not at someones leisure. Customer service is part of the product you sell.

Cheers,

Jason

PS This is not meant to offend you Tombie, It is the reason why I didn't purchase a chip upgrade off you.

[Tombie]

Not offended at all...
My contact ability is at it's absolute worst these past 12 months (or more).

Your honesty is more than appreciated...

All feedback is appreciated - received and is being put together in an attempt for me to put it all "on track".

I have so many concepts, ideas and designs in my head, on paper and in CAD drawings.

If I can get some things to fall into place I know it will all work.

At the moment, work and house renovations (workshop) are still ongoing and finding time for emails and family are tight - no excuse really - but I'm struggling to juggle it all.

[Gavin]

The only criticism i have is the lack of contactabilty
The first one i had done worked great the next one got sent to you which you had for about two weeks and then returned it without doing anything to it. The only good thing is you didn't invoice me for but still cost me $30 for freight.I'm still wanting have it done though
Gavin

[roverrescue]

My only criticism is that 10 years ago you got me an awesome deal on a bar for a disco and then let me use your Adelaide digs to install it and I am still yet to return the good favour.

:)

If I could ever be bothered to own a LR with a computer Im sure I would give you a call!!!!

Steve

[frantic]

Tombie sounds to me like your priorities are right, family, main work and then side jobs:D
I enjoy mucking around with/in my landie but my family and job to provide come before it.
im exactly the same one of your ecu upgrades is on my to do list, along with about 1/2 a dozen other things(cv's, front axles, 4.11diff, wheels, intercooler, duel batt, winch to name a few), but it has to wait till i get the time and money to spare and with 4.5 kids it is a very elastic timeline;)
If we wait years till we are ready to tune up our LR surely we could wait a month or so while you do a rotation at work.

[justinc]

Mike, it sounds as though you are STILL back where you were when we last talked of work and life priorities/ happiness etc. IF you can ditch the shift work and go with the Rover stuff, lets face it your passion, then DO IT. Life is Wayyyy too short.

All the best mate, I'm sure you'll make the right decision when you are ready. Don't forget to ring me every now and then, too..:)I quite enjoy a chat about all things Rover:cool:

MY only complaint is not being able to get you on the blower too!


JC

[LandyAndy]

Mike,the odd ocassion I have needed to contact you,it hasnt been a problem,obviously catching you on the rotation.
Main complaint I here from some of the WA blokes has already been made,contactability/returning emails.
I think if you do get into the hard soldered ECU upgrades you have a great bussiness opportunity.I think I would revert to a non flashtune ECU in my early TD5 rocketship;););););)
Cheers
Andrew

[Blknight.aus]

Not offended at all...
My contact ability is at it's absolute worst these past 12 months (or more).

Your honesty is more than appreciated...

All feedback is appreciated - received and is being put together in an attempt for me to put it all "on track".

I have so many concepts, ideas and designs in my head, on paper and in CAD drawings.

If I can get some things to fall into place I know it will all work.

At the moment, work and house renovations (workshop) are still ongoing and finding time for emails and family are tight - no excuse really - but I'm struggling to juggle it all.


sounds like I need to move to Adelaide.

[harlie]

Mike – I purchased a few items for my D2 couple of years ago and was wrapped with the service and the products (we still are, the TD5 is going great!).

I’m currently looking to do the same mods to the L322 and have not had a response from several emails over the last couple of months, I know you mentioned not complain about contact but that IS the problem – really gives us no option sometimes other than going elsewhere…

[stig0000]

only thing i could say is the chip smokes alot befor the boost comes on then clears out, td5

[Tombie]

Working on it all guys, keep the feedback coming if you like.

I've just finished concreting this


39102

So will be setting it all up over the next month or 2 and then back in the game in a bigger way.

Sent from my iPhone using Forum Runner

[jwb]

My re-map from you in 2007 is great on the power side but as mentioned above does smoke excessively. I do get the surging thing if the engine is booted really hard.

Don't know if it is related but after 2 years I had my first warped manifold and it's gone twice since then!

On the service side I was more than happy with sending you the ECU and getting it back 2 days later.

cheers

[Catmatt]

Well Mike - you have asked on a public forum for feedback so here's my honest opinion from my exposure to your business....

To quote Jason - Customer service is part of the product you sell!

In my experience - your product was useless and customer service abyssmal.
Despite numerous promises from you once I had sent you my ECU to turn it around quickly, as I had a driving holiday approaching, you sent it back a week later than promised so we had to let the travelling group depart without us. (And then didn't go due to problems with the ECU)

Your offer to reduce the invoice by $100 was no consolation!

Your ECU tune just simply did not work at all!!!!! Once installed into a normal standard working vehicle, the temp and fuel guages ran backwards, the car used more fuel, smoke poured out of the exhaust throughout all rev range and it was a dead slug off boost and a banshee on boost.

When I contacted you after great difficulty and explained what was going on - you replied quote "Gee that shouldn't happen" unquote.

You supplied me a range of excuses that you were a) out of range working b) your wife was ill c) you were crook d) courier didn't arrive on time e) your equipment was playing up......the list of pathetic excuses went on and on and yes, I have kept all of your emails for record.

Hence, once bitten - twice shy! So I sent the crippled ECU over to the guys in Adelaide who, turned it around on the day they received it and I had it back and installed in the car within 2 days of sending it - now that's service!!

Mike.....we sympathise with work and family commitments but lets face it....

If you promise to provide a service for payment - just do it!
If you can't provide said service - just say why!
Don't offer a bunch of lame excuses that simply leave you looking like a lost amatuer.

Yeah we all have issues and hassles throughout our personal and professional day but, when you are using this large and potentially very lucrative forum to tout for business - then be prepared to supply exceptional and professional service and be justly rewarded.

Supply poor service and sub-standard products...and then request public feedback will result in (Honest) input like this.

I hope you do go on to have a productive business using this forum and, use constructive criticism to better your customer service!

[VladTepes]

Your chips are completely useless in my Tdi why I can hardly notice any difference! :lol2:

[Tombie]

Thankyou for the honest response.

[bsperka]

Is the surging related to the ECU upgrade? I thought it was the intercooler hoses doing some weird thing due to them being rubber and a bit old .... Except for the surge (!) the upgrade has changed the car to make it sooo much better in normal use; better economy, little to no lag; who cares about some black smoke when hitting it hard; petrols do the same - ok, not as much!!!

[Franz]

Mike,

My issues are the bunch of fault codes that cannot be cleared by Nanocom or LR computers.

I'm sure it's the programme as when the ECU is returned to normal programme there are no fault codes.

Cheers,

Franz

[towe0609]

I'm not sure where else to turn but this thread, and hopefully someone who has a more productive relationship that I do with Mike can help get this sorted.

I sent Tombie my td5 ECU around mid Dec 2011.

On 4 Jan 2012 he advised (via PM) he had received the ECU, was waiting on programmable chips (its the old type), and would have it out shortly. He suggested he'd be able to respond quickly if contacted via text message.

On 22 Jan 2012 I asked how things were going via PM. No response.

I followed up via email on 3 February 2012. No response. PM's bounced.

I followed up again on 18 February 2012 via email and text. This time I simply asked that the ECU be returned so I could get it done elsewhere.

Someone (I don't wish to drag them into it) answered the email on Mikes behalf on 23 Feb 2012 advising that Mike was very sorry, he was away and not able to do it, and that they'd return the ECU tomorrow (not chipped) with a free EGR blanking kit as an apology. That was more than I was expecting, and would be gratefully received.

Each day I wonder as I walk to the mailbox....

I sent a follow up email on 14 March 2012 asking whether ECU has been posted yet. No response.

Anyone got any idea how I can get my ECU back (without driving to Whyalla)?

I am totally powerless and at a loss as to what to do next. I feel like I've been at this for 3 months and all that has happened is that I've lost my ECU.

Tim

[Basil135]

I'm not sure where else to turn but this thread, and hopefully someone who has a more productive relationship that I do with Mike can help get this sorted.

I sent Tombie my td5 ECU around mid Dec 2011.

On 4 Jan 2012 he advised (via PM) he had received the ECU, was waiting on programmable chips (its the old type), and would have it out shortly. He suggested he'd be able to respond quickly if contacted via text message.

On 22 Jan 2012 I asked how things were going via PM. No response.

I followed up via email on 3 February 2012. No response. PM's bounced.

I followed up again on 18 February 2012 via email and text. This time I simply asked that the ECU be returned so I could get it done elsewhere.

Someone (I don't wish to drag them into it) answered the email on Mikes behalf on 23 Feb 2012 advising that Mike was very sorry, he was away and not able to do it, and that they'd return the ECU tomorrow (not chipped) with a free EGR blanking kit as an apology. That was more than I was expecting, and would be gratefully received.

Each day I wonder as I walk to the mailbox....

I sent a follow up email on 14 March 2012 asking whether ECU has been posted yet. No response.

Anyone got any idea how I can get my ECU back (without driving to Whyalla)?

I am totally powerless and at a loss as to what to do next. I feel like I've been at this for 3 months and all that has happened is that I've lost my ECU.

Tim

Mike is currently on shift, and as such, has limited communications.

I understand that he is finishing this rotation in the next few days, so if you have his number, maybe try calling / texting on Thursday afternoon.

[85 county]

towe0609 and Tombie

i will be at melrose over easter, more than happy to duck down to whyalla, if that helps any one out?

[towe0609]

This matter is resolved. The ECU was returned by post today with a complimentary EGR blanking kit. Next stop Triumph Rover Spares.


I'm not sure where else to turn but this thread, and hopefully someone who has a more productive relationship that I do with Mike can help get this sorted.

I sent Tombie my td5 ECU around mid Dec 2011.

On 4 Jan 2012 he advised (via PM) he had received the ECU, was waiting on programmable chips (its the old type), and would have it out shortly. He suggested he'd be able to respond quickly if contacted via text message.

On 22 Jan 2012 I asked how things were going via PM. No response.

I followed up via email on 3 February 2012. No response. PM's bounced.

I followed up again on 18 February 2012 via email and text. This time I simply asked that the ECU be returned so I could get it done elsewhere.

Someone (I don't wish to drag them into it) answered the email on Mikes behalf on 23 Feb 2012 advising that Mike was very sorry, he was away and not able to do it, and that they'd return the ECU tomorrow (not chipped) with a free EGR blanking kit as an apology. That was more than I was expecting, and would be gratefully received.

Each day I wonder as I walk to the mailbox....

I sent a follow up email on 14 March 2012 asking whether ECU has been posted yet. No response.

Anyone got any idea how I can get my ECU back (without driving to Whyalla)?

I am totally powerless and at a loss as to what to do next. I feel like I've been at this for 3 months and all that has happened is that I've lost my ECU.

Tim