Telstra directory assistance

[harryj]

Got this on our email.

Tell all your family/ friends/ business acquaintances -
in fact tell everybody about this!
For all Australian respondents..
Telstra Phone book
For anyone contemplating using the Sensis directory service number, 1234,
DON'T!


Sensis, as you may or may not know, is a subsidiary of Telstra.
The 1234 number is replacing the Telstra 12456 directory assistance
number, but this time with outrageous costs attached:
40c to call the number, then 4c A SECOND! :mad:
By law, Telstra must provide a FREE directory assistance number.
They choose however not to pass this number on to the public


The free number is 1223


Thumbs down to Telstra for finding a way to 'charge', for a service that
is supposed to be provided for free.
Of course, feel free to forward this on.



Ben Hardwick
Lawyer
Commercial Litigation Department
Slater & Gordon
GPO Box 4864VV
Melbourne, Vic, 3001

[Scouse]

Gee, this is like Halleys comet ;).

This email does the rounds every year or so :D.

[p38arover]

By law, Telstra must provide a FREE directory assistance number.
They choose however not to pass this number on to the public

The free number is 1223

It appears the 1223 is only free to Telstra customers. There is a very old news link here: Need a number? Call 1223 - it's cheaper - National - www.theage.com.au (http://www.theage.com.au/news/National/Need-a-number-Call-1223--its-cheaper/2004/12/12/1102786955372.html)

[Bigbjorn]

I wonder why we have not got a national telephone directory. I come across people regularly who are not not Telstra customers and do not appear in the Telstra Directory or on the White Pages web site. Optus and others do not issue directories, and, how does one know which alternative service supplier they are using? A particular gripe of mine now that just about everybody has a mobile 'phone is that few mobiles are listed in the print directory or on line.

[weeds]

i use 1234 quite often as its quick and i can get other info like directions if needed plus they text all the info to my mobile than i can save it, no need for pen and paper.......oh company phone so not fussed about costs

does 1223 do this?

i must give it a go today to see what the level of service is like

[weeds]

righto just rang 1223........stupid voice promt asking me to say the name and than the town, i hung up at that point as i thought maybe they dont look up business names....oh and i hate talking to machines

back to 1234

[Gavo]

ts telstra just trying to get out of there service obligations again.
I think they should break up the company and separate retail from the network.
they should have to give equable time on the TV to promoting the free service that they agreed to have as a community service.

[Blknight.aus]

they only have to have it, not advertise it...

if youve got a decent phone its faster to yellowpages.com for the numbers your after.

[Andrew D]

righto just rang 1223........stupid voice promt asking me to say the name and than the town, i hung up at that point as i thought maybe they dont look up business names....oh and i hate talking to machines

back to 1234

You need to be a tad more patient. The machine works pretty well actually if you don't talk jibber. Two trials, first one, right on the money, second one stuffed it up intentionally then a telephonist clarifies the information.

The other number I'm aware of is 1224.

1234 is a rip off.

Regards
Andrew