Defender Warranty Issue Resolved

[MickBaker]

Once again I would like to thank everyone that has given me advice and support during this interesting adventure.


As of 16.30 today after an onsite inspection by LRA technical service the root cause of the failure was found to be a split pin in the front differential. The pin has caused the differential to lock and damaged the following components: front drive shafts, front grill, A/C condenser ,intermediate shaft and the clutch. As a result of this failure, the parts will be replaced under the terms and conditions of your new vehicle warranty.


This is a very good outcome for me and my family and I am look forward to get back to the great outdoors


See you on the tracks
Mick Baker

[Hoges]

Was the split pin meant to be part of the set up and has come loose or is it "foreign object damage" i.e. somehow got in there during manufacture and has been floating around?

Very pleased for you that it has been resolved.

[djam1]

Congratulations Mick its good to see a positive outcome

[KarlB]

Good result Mick and full marks to LRA for their investigation and acceptance of the damage as a warranty issue.

[justinc]

Great news Mick! I am glad I sent the last Puma straight to the dealer to get the diff replaced as soon as the owner felt the slack in the drivetrain, he asked for it to be addressed ASAP and if it hadn't I reckon it would've been another one of these sagas.

Glad you are all OK!

JC

[landy]

Well done Mick,

Congrats on persevering throughout what could only have been a very stressful time for you and your family. I wonder if maybe JLR have been following your journey though these threads and have realized what a huge amount of bad press they might have walked into, who knows. But either way a fantastic result for all concerned.

Did the inspection team ever tell you why they at first thought that you had driven "beyond the vehicles design parameters"?

Well done again, and well done Land Rover Australia.

Nino

[justinc]

I wonder just how much assistance Nissan or Toyota would've given in similar circumstances?? Lets not kid ourselves, these newer Nissan and Toyota products aren't what they used to be.

It just takes the right people from the company IE an engineer who knows what they are looking at to come to the right decision, not someone on the end of the phone.

Good outcome.

JC

[justinc]

Was the split pin meant to be part of the set up and has come loose or is it "foreign object damage" i.e. somehow got in there during manufacture and has been floating around?

Very pleased for you that it has been resolved.

I think they are talking about the side gear crosspin, they will split in 2 when flogging around and then loaded up.

JC

[Allan]

Great outcome:D:D:D

Allan

[slug_burner]

Once again I would like to thank everyone that has given me advice and support during this interesting adventure.


As of 16.30 today after an onsite inspection by LRA technical service the root cause of the failure was found to be a split pin in the front differential. The pin has caused the differential to lock and damaged the following components: front drive shafts, front grill, A/C condenser ,intermediate shaft and the clutch. As a result of this failure, the parts will be replaced under the terms and conditions of your new vehicle warranty.


This is a very good outcome for me and my family and I am look forward to get back to the great outdoors


See you on the tracks
Mick Baker


Well done, I guess you keep the faith then?

[Sue]

I wonder just how much assistance Nissan or Toyota would've given in similar circumstances?? Lets not kid ourselves, these newer Nissan and Toyota products aren't what they used to be.
JC

I can't talk about Toyota (although my father may have a few choice words to say on the subject of Toyota warranties) but I can vouch that Nissan would have probably told someone in the same situation to take a flying leap... :mad:

But excellent result for Mick.. Land Rover came through (as they should have) and stepped up to the plate.. well done.. and what a relief for you! :)

[incisor]

good to see land rover have come thru for you mickbaker.


I wonder if maybe JLR have been following your journey though these threads and have realized what a huge amount of bad press they might have walked into, who knows.

gold...

[newhue]

Very glad to hear the outcome is positive for both parties. It's very hard to keep it cool when the Landy has gone pear shaped.
Perhaps Land Rover also know that once you own one, you will probably drive a Land Rover for the rest of you life.

[rick130]

Good to hear it's been resolved Mick, but you should never have gone through the stress and worry that you did.

I reckon there were far more of us following this than had posted on your previous threads.

FWIW I perform warranty work for a few different companies, and one large multinationals state service manager told me;

"my job is to save the company as much money as possible, I'll knock back as many warranty claims as I can get away with"

[frantic]

Very good to hear LR where far smarter than a japanese oposition who tried a similar line and fixed a fault.
Congrats have fun:D

[TimNZ]

Excellent outcome, good to hear!

Tim

[wannabeexplorer]

Fantastic outcome, happy days ahead!