Thinking the worst - Good Customer Service

[chuck]

Funny how you think the worst.

My D4 brakes began to squeal & I assumed it was the EPB.

The squealing appeared to come from the rear wheels.

Booked it in to MLR for a look.

Turns out a small rock had lodged between the front disk & backing plate.

Rock removed no damage incurred.

MLR removed the rock & washed the car at no cost.

They would have been entitled to bill me but did not & even still washed the car.

That will teach me to take the wheels off & look before assuming the worst!!

Cheers

Chuck

[camel_landy]

Ahhh... Yes. Bit of an occupation hazard when you drive off-road. :D

It sounds a lot worse than it actually is.

M

[DoctorJ]

G'day Chuck, that's great news and even better that you posted it. Too many times people state the negative and not the positive.

Cheers
Julian

[simoncs]

That is good news, my car could do with a clean.
Now where was that knocking noise coming from again:D

Sent from my MB860 using Tapatalk 2

[oldsalt]

Yep - good customer service deserves a pat on the back - I've just booked my D3 into MLR for some work and I told Sniegy not to make a big fuss when I arrive at the dealership... maybe just a small brass band and some dancing girls ... oh and maybe a bottle of bubbly - but as I said "no fuss" - just keep it small.... heh heh heh

[sniegy]

Oldsalt,

Having trouble with the small brass band, have a tentative booking with the MSO in case I need them ;-)

Sent from my iPad using Forum Runner

[oldsalt]

if I find this after the service I'll be happy ... :p
https://www.aulro.com/afvb/

[discotwinturbo]

I love your subtle hints oldsalt ;-)

Brett

[oldsalt]

Yep - as subtle as a house brick through a pane of glass !!!! :D

I must say though that MLR's phone manner is great (compared to some other dealers) and I've also had some e-mail feed back from Jason Hopkins about my needs during the service and so far it would appear that they are a dealer who actually care about their customers....which makes a nice change.
cheers

[oldsalt]

O.K. - picked the car up yesterday - all serviced and running very sweetly - they washed and vacuumed it too :) - they also changed the front crossover valve in the air suspension (covered by my Allianz extended warranty) :D so I'm a happy camper.
I'm a satisfied MLR customer and I'll be using them again.
cheers

[Tombie]

if I find this after the service I'll be happy ... :p
http://files.myopera.com/veedub5/albums/1286821/champers.jpg

If I walk into the office next to mine I will find 12 bottles of that Cat Urine :p

And about 40 cartons of Beer :cool:

Bring on the Mine Operations Staff party V2 (we've already had V1 last week)