Who's the best LR service dept in Sydney?

[Babs]

Have been trying for the last three hrs for someone at Trivetts Parramatta to call back, finally got through, told them the problem, they said get it towed but probably Thursday before they can look at it, no courtesy car.

Just wondering if its going to be the start of a nightmare, just want to find out who is the most recommended LR service dept in Sydney, may as well go to the best first up.

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[Lotz-A-Landies]

Where do you live?
New, under warranty or out of warranty?
Do you want Dealer or specialist repairer?
What about a mobile Land Rover service?

[Scouse]

Parramatta is chockas at the moment so I'd imagine the other dealers are the same.

It sounds like the car is not safe to drive with the oil leak so you may be better off having it towed to your nearest dealer & they'll check it out as soon as they can.

[Babs]

Where do you live?
New, under warranty or out of warranty?
Do you want Dealer or specialist repairer?
What about a mobile Land Rover service?

MY12 under warranty, has to go back to a dealer

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[Babs]

Parramatta is chockas at the moment so I'd imagine the other dealers are the same.

It sounds like the car is not safe to drive with the oil leak so you may be better off having it towed to your nearest dealer & they'll check it out as soon as they can.

I'll get it towed tomorrow, parra is the closest and where I bought it from, just trying to get feedback wether they were one of the nightmares dealers or not.

So what's the diagnoses on the front drive?

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[carlschmid2002]

Have been trying for the last three hrs for someone at Trivetts Parramatta to call back, finally got through, told them the problem, they said get it towed but probably Thursday before they can look at it, no courtesy car.

Just wondering if its going to be the start of a nightmare, just want to find out who is the most recommended LR service dept in Sydney, may as well go to the best first up.

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I had no problems with Trivett at Alexandria. I bought mine in Melbourne but they looked after me well for two services.

[alittlebitconcerned]

I live 5 minutes from Trivett at Alexandria and ended up using Parramatta for the couple of years it took to get my car sorted under warranty. Can't say my experience with Parramatta was a positive one, just better than Alexandria.

I feel for you if your expectations are that you will be treated as a valued customer in any of these dealerships.

[Lotz-A-Landies]

I'll get it towed tomorrow, parra is the closest and where I bought it from, just trying to get feedback wether they were one of the nightmares dealers or not.
...You only have 5 dealers in Sydney region, you've heard a comment on Trivett Alexandria, personally Artamon is the wrong direction to go, don't know anything about Macarthur Land Rover at Camden and so far I have been happy with Purnell Blakehurst for my D4.

[The Cone of Silence]

I've found the Trivett Alexandria guys to be bearable, if a little slow at getting back to me even when they've said they will.

At all costs avoid the <dealer name removed> idiots. I ended up having to write a letter to Land Rover Australia and <company name removed> head office about the appalling service I received there.

I'm fairly sure they don't interview their employees prior to hiring them.

This is of course, simply my opinion based on my experience from when my '08 Deefer was still under warranty and required some simple repairs.

Bobby

[Scouse]

You're going to hear good & bad stories about every dealership in Sydney.

If it were me, I'd try the closest dealer first. If they work out OK, then you should be fine. Another 'benefit' is that in case of a major problem, chances are they'll be the closest dealer if it does need a tow.

[Yorkie]

Have been trying for the last three hrs for someone at Trivetts Parramatta to call back, finally got through, told them the problem, they said get it towed but probably Thursday before they can look at it, no courtesy car.


what is the rules relating to courtsey cars?, i would think if i had just laid down all that cash on a new car any issues you should get a car to cover you whlst its in?, even if it is a rental? interested to hear.

[ScottyD]

I've found the Trivett Alexandria guys to be bearable, if a little slow at getting back to me even when they've said they will.

At all costs avoid the <dealer name removed>. idiots. I ended up having to write a letter to Land Rover Australia and <company name removed> head office about the appalling service I received there.

I'm fairly sure they don't interview their employees prior to hiring them.

This is of course, simply my opinion based on my experience from when my '08 Deefer was still under warranty and required some simple repairs.

Bobby

I cannot agree more regarding <dealer name removed>. . Had numerous problems myself:
- unable to put things back together correctly after repairs
- spinning me BS about my mods affecting warranty [I know some things do affect warranty, not being stupid myself]
- accusing me of doing things to the car which I asked to be fixed
- missing items I asked to be done on the car
- not being able to schedule my service calls even with 4 weeks notice!!!
- and were down right rude

I have since gone to Trivett Alexandria and haven't looked back.

[Slunnie]

I cannot agree more regarding <dealer name removed>. Had numerous problems myself:
- unable to put things back together correctly after repairs
- spinning me BS about my mods affecting warranty [I know some things do affect warranty, not being stupid myself]
- accusing me of doing things to the car which I asked to be fixed
- missing items I asked to be done on the car
- not being able to schedule my service calls even with 4 weeks notice!!!
- and were down right rude

I have since gone to Trivett Alexandria and haven't looked back.I've had and seen first hand these at Artarmon too. I moved across to using Davis Performance Landies and have never looked back.

[Lotz-A-Landies]

AULRO IS NOT THE PLACE TO WHINGE ABOUT DEALERS, REPAIRERS OR SOMEONE YOU THINK HAS WRONGED YOU.

Whilst you may think it a good thing to warn your mates about something or someone you feel has done you wrong, doing so in a public forum not only exposes you to possible legal action, it also exposes the system to such risks. there are dedicated sites on the net that specialise in that type of post, eg Not Good Enough - Australia's Customer Complaints Website :: Home (http://www.notgoodenough.com.au) , please use them. by all means praise those that do the right thing by you in the areas already provided.

See: http://www.aulro.com FAQ Negative Threads (http://www.aulro.com/afvb/faq.php?faq=vb_faq#faq_negativethreads)

I think we need to be aware of this rule as some of us (including me) are sailing close to the wind in this thread.

Diana

[Babs]

AULRO IS NOT THE PLACE TO WHINGE ABOUT DEALERS, REPAIRERS OR SOMEONE YOU THINK HAS WRONGED YOU.

Whilst you may think it a good thing to warn your mates about something or someone you feel has done you wrong, doing so in a public forum not only exposes you to possible legal action, it also exposes the system to such risks. there are dedicated sites on the net that specialise in that type of post, eg Not Good Enough - Australia's Customer Complaints Website :: Home (http://www.notgoodenough.com.au) , please use them. by all means praise those that do the right thing by you in the areas already provided.

See: http://www.aulro.com FAQ Negative Threads (http://www.aulro.com/afvb/faq.php?faq=vb_faq#faq_negativethreads)

I think we need to be aware of this rule as some of us (including me) are sailing close to the wind in this thread.

Diana

Mmmmm, I beg to differ. So you agree then we don't live in a Free country?

I really dont think you are breaking any law by telling your mates on a public forum how bad your treatment was at a certain dealer, and or expressing your opinion.

I get that you are trying not to step on anyones toes but really are we not soft enough as a country as it is, that we have to be silenced.

I specifically asked about this dealer because if they have a past history with bad service and workmanship then I want to know, hey its up to the dealer to keep their reputation up not us.

If there was a bad person in your neighbourhood or you had a bad experience with, would you not advertise to other parents to watch there children and to keep away, would you not mention the persons name. You would not be accusing them of anything you would be stating facts, and you are telling your friends your story.

So this is what the future looks like eg. - I had a problem with my (can't mention the name) so I took it to my local (can't mention the name) and (can't mention the name) lied to me about my problem, so I sort second opinion (can't mention the name) and they told me different, so I phoned (can't mention the name) and wrote a letter to (can't mention the name) and they told me to take it back to (can't mention the name). So anyway (can't mention the name) fixed the problem but left off all the bolts on my (can't mention the name) dash, and the original problem has just failed again because of (can't mention the name) negligence, it almost killed my family, so I just wanted to make sure you are aware of there practises so you can make your own informed decision like an adult on wether you would risk your families lives with (can't mention the name). But hey you go there anyways and find out for yourself because I can't mention the name so spend all your time and frustration, money, and risk your families lives as I can't mention the name.

"So Babs who is it that did all this to you"? Sorry its a secret, cant mention the name.

Seriously! I really don't think anyone will find themselves in any type of legal battle telling their mates on a public forum their experiences good or bad, if its the truth. I challenge anyone to prove me wrong.:eek:

If however the forum was to gang up or whats the word? (to Conspire) against a certain dealer or organisation with intent to tarnish or ruin their reputation, which would in turn affect their trade, so on, then most definitely there would be grounds for legal action. But come on Silencing of the Lambs, Really!

If I want to find out what I am going to be treated like from real peoples experience, I will only get that here. The sights you mentioned above are going to be full blown gripes and defects, I want real peoples opinions on how they were treated at their dealers or ex-dealers, and why. I'm old enough to make my own decisions on who I will then take my pride and joy to. No one is asking to tarnish a certain dealer, they are all our real life experiences, as some have had bad reports others give good reports on the same, so everyone is treated and have different experiences with the same, but it is good to know what to look out for right????????

So I would say drop your guard a little and not worry about legalities too much, as you most certainly have not come close.

Now in saying all that, being my opinion and all, and being a free country and all, with freedom of speech and all. If it is your wish as the powers over this forum, that you still believe the forum is threatened by this thread then, I respect your/the forums wishes, take no offence to my comments they are not intended in that way, just shedding some light on how and who we are becoming, again no disrespect intended.

I heard on the news this week, I think Sweeden (don't quote me as I did not hear the full story) that equal rights has now taken one further step, Hairdressers can not charge different for men and women, and can not advertise mens cut or womens cut. REALLY!!!!!!!!!!!!!!!!!!!!:twisted::twisted::twist ed::twisted::twisted::mad::mad::mad::mad::mad::mad : its RIDICULOUS!

Anyways interested to hear others opinions on this matter, curious if i'm the Lone Ranger and am out of place with my comments or not.

[incisor]

Mmmmm, I beg to differ. So you agree then we don't live in a Free country?

the laws in this country mean that you get to shoot your mouth off and i get to pay for it.

no thanks, not interested, take it elsewhere ;)

it isn't up for debate, sorry

now if you ask for feedback by PM then that is a different issue.

[Babs]

the laws in this country mean that you get to shoot your mouth off and i get to pay for it.

no thanks, not interested, take it elsewhere ;)

it isn't up for debate, sorry

now if you ask for feedback by PM then that is a different issue.

Hey i'm not shooting my mouth off(if thats what your intending) I just dont think we need to be silenced about facts people have experienced.

Again, there is no dis-respect in my comments. As far as you paying for people shooting there mouth off, mmm lets see who has the rights, I know i'm in an extremely high tax bracket, I think its safe to say I pay in a year a lot more than what most would pay in 10-15, kind of think I earned my rights as an Aussie:confused:

Not looking for a debate, just interested in others thoughts on the topic. You are welcome to PM me though.

And as the forum has its rules, im not looking to break them, and i'm a big boy i'll manage to comply, just a little silly if this comes up everytime something negative is said. Ying & Yang. :D

[incisor]

Hey i'm not shooting my mouth off(if thats what your intending) I just dont think we need to be silenced about facts people have experienced.

Again, there is no dis-respect in my comments. As far as you paying for people shooting there mouth off, mmm lets see who has the rights, I know i'm in an extremely high tax bracket, I think its safe to say I pay in a year a lot more than what most would pay in 10-15, kind of think I earned my rights as an Aussie:confused:

Not looking for a debate, just interested in others thoughts on the topic. You are welcome to PM me though.

And as the forum has its rules, im not looking to break them, and i'm a big boy i'll manage to comply, just a little silly if this comes up everytime something negative is said. Ying & Yang. :D

the defamation laws in AU are the problem.

forums have been and are being destroyed and shut down for just this sort of thing as we speak...

i am not going to risk years of peoples hard work time and info because you or anyone else wants frank and open discussion that names particular organisations on a public forum.

[Babs]

the defamation laws in AU are the problem.

forums have been and are being destroyed and shut down for just this sort of thing as we speak...

i am not going to risk years of peoples hard work time and info because you or anyone else wants frank and open discussion that names particular organisations on a public forum.

Fair enough, point taken. ;)

I'm not interested in loosing the forum, I love it on here, besides look what i'm doing at 22:40 hrs proof enough, your (house) forum your rules, i'm a guest.
Looks like we will end this thread and move on. :D

[ugu80]

Getting back on track, do you mean who is best for service or best for warranty repairs? The best for service is the likes of Davis or Coopers and a few others around the place - all non dealers. You do not void your warranty by taking your Land Rover to a licensed mechanical workshop for regular servicing. Unfortunately, for warranty matters, you have to go to a dealer.

[Babs]

Getting back on track, do you mean who is best for service or best for warranty repairs? The best for service is the likes of Davis or Coopers and a few others around the place - all non dealers. You do not void your warranty by taking your Land Rover to a licensed mechanical workshop for regular servicing. Unfortunately, for warranty matters, you have to go to a dealer.

I did mean for warranty works, I will be talking to Davies for next service. Cheers.

[incisor]

Looks like we will end this thread and move on. :D

it doesn't have to end

there are ways of doing it that don't involve naming and/or shaming on a public forum.

no one wants to specifically kill chat about problems, it just has to be done in a way that doesn't expose the forum etc etc to litigation.

[jon3950]

Meanwhile, back to the original question....

This is a difficult question to answer as everyone has their own experiences with their dealers. I believe the key to getting good service is developing a relationship.

I have had my D3 serviced by the same dealer for 5 years - one with a poor reputation. Apart from a few short periods of upheaval when service advisors have come and gone, I have always received very good service from them. They have gone the extra mile a few times when needed.

I had the same experience from the previous dealer, through some particularly difficult warranty issues with a D1.

Cheers,
Jon

[Babs]

Picked TAV up today, my dealer experience was good. Tech came out had a chat with me and then put T AV on the hoist and explained a few things underneath.

I walked away with confidence in their ability :)

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[justinc]

So, what had come adrift???

JC

[Babs]

So, what had come adrift???

JC

(Copied from another thread)
Diagnosis - Gearbox front output shaft seal was leaking, now replaced. It must have splashed oil around which mixed with water dripping from the top of the gearbox, which made me think the leak was coming from on top of the gearbox.

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[Babs]

Do all model defenders leak the aircon water from the top of the gearbox, most vehicles will leak out of the engine bay.

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