Couldnt Recommend Land Rover

[Meccles]

To All Forum Members. How would you feel if you purhased a $125K TDV* RRS primarily for SWMBO to have something solid, and safe for the stormy season, and for the second rate roads we have in parts of the country. But, due to consistent, never ending faults, she has not been able to use the car. Currently she is driving a 2007 Suzuki Swift while the RRS, which was taken away on 31st December, and is where ? and getting what? done to it. If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car! For all the members info, I have had since 31st December 2 brief emails from service manager, last one 10th Jan. Nothing from LR themselves updating what they are doing, what is happening etc. Disgusting. My solicitor, appointed on 15th jan, is amazed, and says that their action, or more specifically, in action, is both amazing, and deplorable. So my recommendation to all is avoid this company and its products. When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard. :angrylock:

[109cubin]

To All Forum Members. How would you feel if you purhased a $125K TDV* RRS primarily for SWMBO to have something solid, and safe for the stormy season, and for the second rate roads we have in parts of the country. But, due to consistent, never ending faults, she has not been able to use the car. Currently she is driving a 2007 Suzuki Swift while the RRS, which was taken away on 31st December, and is where ? and getting what? done to it. If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car! For all the members info, I have had since 31st December 2 brief emails from service manager, last one 10th Jan. Nothing from LR themselves updating what they are doing, what is happening etc. Disgusting. My solicitor, appointed on 15th jan, is amazed, and says that their action, or more specifically, in action, is both amazing, and deplorable. So my recommendation to all is avoid this company and its products. When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard. :angrylock:

I can appreciate you frustration but what exactly do you expect by having a spit on this forum? Fenerally we are

[MarknDeb]

Yes Land Rovers have their faults but if you are a true landy owner you see past this because the times the car works it is fantastic to drive and be with, as you will have read on here they all seem to have a personality (yes i know its only a car but they do) even my old SIII SWB had 1 but i loved her aswell as my D2. I would say if you dont get the fealling you should buy a Toyota and you may get that fealling ;) but i must say they have there share of faults aswell but you dont seem to hear about them

[109cubin]

I can appreciate you frustration but what exactly do you expect by having a spit on this forum? Generally we are people with older LR's that ate passionate about them and use the forum to seek advice on maintenance and upgrades. I'll be honest, most people on this forum don't have 125k out the box range rovers. So really putting forward your opinion that nobody should be supporting 'this company or their products' is probably a bit lost here. Maybe try current affair.

[Lotz-A-Landies]

....<snip> Generally we are people with older LR's that ate passionate about them and use the forum to seek advice on maintenance and upgrades. I'll be honest, most people on this forum don't have 125k out the box range rovers....<snip>.Cubin

With that opinion what on earth are you doing in the D3/D4/RRS forum?

These models aren't very old and the base model starts at $70K while the average D4 will be $90K to $100K with D4 HSE and RRS starting at around that value and going up. More than that many AULRO members have new Range Rovers including the more expensive L322 Vogue, RR Sport and Evoque.

Meccles

Sorry to hear about your problems, hope you have luck with your legal recourse. I love my 2012 D4, it's awsome on or off highway and have only had one minor issue with the bluetooth

Diana

[Rohan]

Not having a go at you Meccles, but did you ever wonder why a mint RRS with all the fruit and low k's was for sale?
I do sympathise with your nightmare, must be hell. I wish you all the best with your legal action.

[sheerluck]

Sooooo, we should stop supporting a brand that has been around for 60 years because you got a lemon? A tad unrealistic I think. Whilst I'm sympathetic as I know how frustrating the so-called "friday afternoon" car is, I don't think you will actually get much more than nods of sympathy.

[shining]

Hi Meccles, I really feel for you. My D1 has 360,000km and has never let me down in a serious way. My 07 D3 TDV6 has 160,000 and has performed faultlessly. Not rubbing it in just letting you know there is another side to the coin. Cruise the forums and see that every marque has its lemons. What is really required is legislation that requires a vehicle to be replaced if it is not fit for purpose.

[DiscoWeb]

Meccles,

I for one would be seriously ****ed off if I had dropped $25k let along $125k on a vehicle that basically failed to meet the basic standard of "fit for purpose".

However as a member if this forum you would note that whilst there are a number who have had a few problems there are plenty who have had a trouble free ownership of their D3, D4 or RRS.

I hope your issues are sorted out satisfactorily and that LR come to the party. However I am unaware of any other manufacturer that has not had their issues so consigning the brand to the bin as a result of your very unfortunate experiences is not really sensible.

As I said good luck and if you never own another LR product it is understandable.

Me on the other hand have had a great experience as an owner of a D3 and tell everyone who asks how good they are.

Regards,

George

Bes

[Disco EMU]

Hey ... my wife drives a Suzuki swift! Great little car and about $105K less than your RR. Handles well in the wet and has a 5 star safety rating!

However ... best of luck to you. Hope you get your issues sorted.

Next time get her a 2nd hand D2! 😜

[goingbush]

<snip> When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard. :angrylock:

I'm curious as to why you would buy one in the first place after reading all the bad about them.

[AnD3rew]

Mate if you are after sympathy for your fight with LRA then you will find lots of support here and yes some of us have had Friday afternoon cars as well. But if you go through a forum in which people discuss issues they have had with their cars, then you are going to find issues, same for any brand.

I love my D3 it has been brilliant (can't say the same for the d2 TD5 I had). But coming here and trashing the whole brand and all the vehicles won't win you any friends.

And by the way neither will trashing Suzuki swifts which are great little cars and very safe:p

Hope you get some satisfaction from the :censored: at LRA but there is a reason many here have/have had multiple Land Rovers and it isn't LRA ;)

[SBD4]

Hey Meccles, no doubt you are irate-I would be too. I can't say that I am not disappointed to hear of both the issues you've had with the car and secondly with the way they are being handled by the dealer and LR themselves.

I think though, that this is an example of a dealer who is just not willing to go in to bat for their customer and is not representative of the way most dealers work. I am sure that had they maintained good contact with you and kept you abreast of their progress, good or bad, things may be a little better between you - customer relations 101.

One thing is for sure, no amount of talking about how trouble free our experiences have been is going to make things better or remove the sour taste in your mouth and it surely isn't something you want to read. I just hope that the dealer wakes up to them selves and fulfils their obligations to you.

Lastly, I know that your words are not meant for us but rather for any future buyers of any Land Rover product so as to dissuade them from making the purchase. I have to say though, with respect, that I for one don't appreciate you using this forum to stick it Land Rover especially as the saga is not concluded.

Good luck mate.

[Lotz-A-Landies]

<snip> When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard. :angrylock:

Mate if you are after sympathy for your fight with LRA then you will find lots of support here and yes some of us have had Friday afternoon cars as well. But if you go through a forum in which people discuss issues they have had with their cars, then you are going to find issues, same for any brand.
...<snip>When you think about it, on this forum there are 133 thousand threads and almost one and a half million posts. On a car forum of this size you will find people with problem cars. However your experience is not universal, many of us keep coming back to the marque and I am finding my last purchase and current daily driver the best so far.

[Meccles]

You will find me in future on RR Classic forum. My old red 78 two door will take place of the RRS. At least I can fix it, run it, use it. And yes agree Current Affair or similar is certainly being considered.

[Meccles]

Oh and in case you wonder why SWMBO isn't driving this now, the car is unroadworthy. No sills, nothing left of tailgate or doors. However, unlike the RRS, I drove it back home after selling it 15 years ago, and after it has spent a life on the beach/being neglected. It still worked. Pity I couldn't say same of the RRS.

[roamer]

HI Meccles

Bummer, I can relate to your frustration.

In your other post I commented that we both must use the same dealer, still assume that to be correct, and hence there lies most of your problem

I have dealt with them for over 6yrs, the first 5 yrs they were great,they had a young guy (did aprenticeship there) and was up to speed with these special cars, and loved LRs and cared. They didn't look after him and he left (had noticed large staff turnover).
Well from that day on, they became a nightmare, small hicups with the car took weeks to repair,and go in with one problem come back with another,
I would question as to whether there is a trained tech there.
They have lied to me, about waiting for LRA technical to get back to them,
as when I quizzed LRA they would say we have been in contact.
( there is more of the same, but getting long winded, and have had contact with other owners with similar stories)

Hence I no longer have a LR, not because of the car they are fantastic, but because of lack of dealer support, and lack of choice to go any where else.

I don't think its the brand that is poor, in my case it was the support team, and that could be your problem as well

As to not getting back to you, they won't, in the end run I use to ring the dealer mid morning and late afternoon every day the car was there,

True that all car have there problems, but aleast with my Toyota I have multiple dealer choices (even in this regional (not really) area)

So sorry to hear of your dramas, but in this area it seems inevitable

Cheers Ken

PS.. Suzukis are quite a good car, not a RRS though.
The sales manager has a nice Sports see if he will swap :) so you can see what a corker these cars really are.

[phl]

I feel for your plight Meccles. I think customer service in Australia is suffering, perhaps because we are driving prices, and hence margins, down.

Even Lexus is not immune. My wife had a call from the service dept of the local dealer to book it in for a service. She proceeded to say that several problems highlighted at the last service was not fixed (rough running, airbag fault light coming on, strange mechanical buzz from RHS drivers door).

The lady on the phone only said "Oh, I assume you will not be booking a service with us then."

We always try to give feedback, as being in business I'd like the same, but when you get brushed off when they are given the chance to fix things, as you have, they have lost a customer. I stuck with the dealer I ordered my car from (as it happened, the same one Jon went to), even though they stuffed up my order initially, because they put in a new order (which is currently being built) and will wear the incorrect order.

[Celtoid]

I've one of the first 3.0L D4s in Australia. Two turbo changes and a few finicky bits and bobs over the last 3 years.

Still love the car and a D4 will be the next purchase. Austral in the Valley used to be seriously crap, but over the last year or so, have been great...at least to me anyway.

I was commenting to LR during a survey a while back, that although I love my D4, the issues...whilst not many, have been disappointing. I commented on how my new Merc had been trouble free from day one...so why can't LR do that?

Anyway....Merc is just over a year old now....it's had three recalls and has just blown a water pump (only done 16000Ks). Merc at Taringa are singularily ****ing useless, failed to carry out the first service properly and then 'lost' my car for half a day when it was in for the waterpump failure. Their attitude seriously sux...full on defensive and it's really hard to get any communication from them.

Merc's road side assist....are supposed to call the owner if the car is unattended (three times) and are then to leave the car, if they cannot get in contact. When my Merc started overheating, I'd arranged for the tow driver to call me when he was 10 mins away...as I went off in my D4 to do a few things in the 60 minutes that I had up my sleave. I'd recieved no call and turned up just in time, as the retard was about to skull drag my C250 onto the tray.....not sure what that would have done to the transmission park pin and handbrake!!!:mad:

Anyway...my point....it ain't just LR products that have issues but it's definately different personalities that make these things work or fail.

Good luck mate.

Cheers,

Kev.

[CSBrisie]

Dealer 'service' in Brisbane seems to be a bit of pot luck from my experience and reading this forum; I bought my D4 in Adelaide and now have it serviced here in Fortitude Valley...so far, very happy. I was especially impressed with the work I had them do with fitting red arc remote head brake controller; and they fixed some issues I was having with my dual battery kit (SA fitted) including offering and doing a great job of relocating Anderson plug to where the white trailer plug used to be. So, I guess we all have different experiences...mine is back for its 40k service next week so as I type this I wonder if I will be back here writing something different shortly!:(

We also own a 2008 Passat wagon, 2l diesel with 350nm and incredible range given its 70l tank and 6l/100km and 90% of time I love it, but in 63000kms it has had it's fair share of issues, many well known on VW forums. So, I'm a realist, if you produce a few hundred thousand motor cars a few aren't going to be as good as they should be.....sux if you end up with one tho' :mad:

[PaulGOz]

I hope things turn for the better soon.

I have had many new cars and had warranty repairs with all of them. The D4 being no exception. Having said that i had fantastic service from my lr dealer and the support they provided to minimise the impact and i.convenience to me was unbelievable. As far as i am concerned in my case i was disappointed i had a problem but i was literally shocked at the lengths the dealer was qilling to go to get me back doing what i love doing with the d4.

they are a great car i just hope i can still afford anothdr new one when the time comes.

[Meccles]

One thing that really upset and has caused this hardening in attitude was not just the faults with the car. It was lack of concern/interest by LR in our welfare, or support. The car has been off the road now for nearly 3 months in 12. Not once has a loan car been offered, or any call made by LR trying to assist/help etc. If they had made some effort, then perhaps we would feel differently.

[Mick_Marsh]

I know what the problem is. You should have bought a series.
Tried and tested over many years.
Parts suppliers and mechanics are enthusiasts just like us.
Lots of good advice and help about. The negative is you get a sore arm waving at other series owners.

Oh, and you wouldn't have to deal with the dealers. They wouldn't know what a series is.

[roamer]

Dealer 'service' in Brisbane seems to be a bit of pot luck from my experience and reading this forum; I bought my D4 in Adelaide and now have it serviced here in Fortitude Valley...so far, very happy. I was especially impressed with the work I had them do with fitting red arc remote head brake controller; and they fixed some issues I was having with my dual battery kit (SA fitted) including offering and doing a great job of relocating Anderson plug to where the white trailer plug used to be. So, I guess we all have different experiences...mine is back for its 40k service next week so as I type this I wonder if I will be back here writing something different shortly!:(
I'm not talking about Brisbane, Sunny coast has a dealership

[Disco EMU]

Lift the Swift!

[incisor]

One thing that really upset and has caused this hardening in attitude was not just the faults with the car. It was lack of concern/interest by LR in our welfare, or support. The car has been off the road now for nearly 3 months in 12. Not once has a loan car been offered, or any call made by LR trying to assist/help etc. If they had made some effort, then perhaps we would feel differently.

vw dealers on the northside of brisbane are the same

so bloody arrogant...

i have been lied to, deliberately misled and accessories destroyed without an ounce of regret, been told they will do work that they never do and then told i am unreasonable when i ask why i have been lied to or question why work i was told was going to be carried out, hasnt..

the car is great, the dealers an absolute disgrace

one of the southside dealers has an excellent reputation...

might take it there for it's final service before coming out of warranty.

[gimposarillios]

If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car!

Maybe buy a Sherman tank then.

[lpj]

To All Forum Members. How would you feel if you purhased a $125K TDV* RRS primarily for SWMBO to have something solid, and safe for the stormy season, and for the second rate roads we have in parts of the country. But, due to consistent, never ending faults, she has not been able to use the car. Currently she is driving a 2007 Suzuki Swift while the RRS, which was taken away on 31st December, and is where ? and getting what? done to it. If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car! For all the members info, I have had since 31st December 2 brief emails from service manager, last one 10th Jan. Nothing from LR themselves updating what they are doing, what is happening etc. Disgusting. My solicitor, appointed on 15th jan, is amazed, and says that their action, or more specifically, in action, is both amazing, and deplorable. So my recommendation to all is avoid this company and its products. When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard. :angrylock:

I sympathise with your situation. It’s a huge amount of money and you are right to be annoyed.

What outcome are you after? Do you want a replacement RRS? If so, then the dealer has no power to provide this. Neither do the people that answer the 1800 number.

Have you tried to reach out to anyone at LRA? I did a bit of digging. You could try:
David Blackhall- Managing Director Jaguar Land Rover Asia Pacific
Phone: 02 9020 1500
Email: dblackhall@jaguarlandrover.com
Tim Krieger- Marketing and Public Affairs Manager, Landrover Australia
Phone: 02 9020 1505
Email: tkrieger@jaguarlandrover.com

You mentioned you have engaged legal counsel. That’s possibly why there has been little or no communication from them. Once the Lawyers are involved, the shutters go up. No one from the company- and especially low level customer service staff- are going to reach out to you without their legal counsel being involved (who are just straggling back from annual leave in all likelihood). Add to that the fact that it all happened smack bang in the middle of the silly season, and I can see why it’s taken them so long (not excusing it).

One good outcome could be that you get the use of a courtesy car while yours is being sorted. Now that is something LRA could do easily.

I’m just not sure what benefit there is in coming onto this forum and trashing the brand. The only people you’ll be hurting is those that already have LR’s and yourself. At the very least you’re drawing attention to the fact that a soon to be on the market, very unique RRS, is a lemon (assuming you’re going to sell it, ethical questions aside).

[Owen]

A close friend of mine had similar frustrations with his D3, in the end LR came to the party with an exceptional deal in a new vehicle including trade on the old one. He is very happy 2 years on, recognizing all makes have a did now and then. In our friendship circle we have horror stories for about every brand !

[Celtoid]

Hi All,

I posted earlier in this thread about my MB woes and how bad their service people have been.

During my recent to'ing and fro'ing, I called the salesman who sold the C250 to me new, a year ago, as he had stated that if I ever have a problem I should call him.

Out of the blue this week, the senior customer service person from MB rang me (compliments of the salesman). I relayed my tales and she stated that unfortunately my story was not new or unique. :mad:

What is new is the fact that as a result of the research that she had been doing over the last few weeks (due to customer complaints), the Service Manager had been sacked on the spot. One of the Senior Service Administrators (the guy I dealt with) was on termination notice (finishing at the end of the month) and a targeted few members of the service department were now under some sort of performance review.

So it seems, some times these issues do get heard and action occurs.

I don't like folks losing their jobs....but seriously....stuff em, they don't deserve one!!!! :wasntme:

I'm stoked!! :D

[WhiteD3]

one of the southside dealers has an excellent reputation...


I had a number of bad experinces with a VW dealer on the southside, both buying and servicing. After the last episode of being lied to I've taken the Golf elsewhere.

[Meccles]

i am starting to get some traction on this. Land Rover Customer services UK have been in contact, and they are also contact with LRA. Agree re the quality of service etc, reading this forum many members who have had troubles have been well looked after. For sure we will never use the dealer that has been carrying out the repairs again.

[incisor]

I had a number of bad experinces with a VW dealer on the southside, both buying and servicing. After the last episode of being lied to I've taken the Golf elsewhere.

oh joy....

[scarry]

Hi All,

I posted earlier in this thread about my MB woes and how bad their service people have been.

During my recent to'ing and fro'ing, I called the salesman who sold the C250 to me new, a year ago, as he had stated that if I ever have a problem I should call him.

Out of the blue this week, the senior customer service person from MB rang me (compliments of the salesman). I relayed my tales and she stated that unfortunately my story was not new or unique. :mad:

What is new is the fact that as a result of the research that she had been doing over the last few weeks (due to customer complaints), the Service Manager had been sacked on the spot. One of the Senior Service Administrators (the guy I dealt with) was on termination notice (finishing at the end of the month) and a targeted few members of the service department were now under some sort of performance review.

So it seems, some times these issues do get heard and action occurs.

I don't like folks loosing their jobs....but seriously....stuff em, they don't deserve one!!!! :wasntme:

I'm stoked!! :D

I had a similar issue with Austral around 2002,2003.They actually called me doing a survey wanting customer feedback.
I gave them a BIG mouthful,which went to the top.I recieved apologies from two of the top guys at the place and they admitted they had issues and were resolving them.At least they were trying to sort out the issues.And they admitted there had been numerous issues.

But they lost me,some things never get forgotten,particularly as they were not one offs,they were ongoing.Actually the worst workmanship i have ever seen on a vehicle i owned.

As a comparison,the tojo and misty dealers we have used for our work vans for the last 21yrs or so,never have an issue.Maybe we have just been lucky and struck good ones.

[Tombie]

Know the feeling, in my town the local Holden, Mitsubishi dealer and the local Toyota dealer have the place sewn up.

Service from both is appalling... :mad:

Our brand new fleet of Toyota Prados and Tray backs... ALL of them are going back for rework from Pre-Delivery stuff ups... Thats ALL 18 of them...

Considering they each have to go on a 12 hour round trip to do this - we're a bit annoyed!


Or a mate, with a new Triton - Fixed price servicing..
Drops vehicle in, service "supposedly" done...
Price? $250.00 above the 'fixed price' :o
Since resolved by taking it to the top!


It was this sort of behaviour in Adelaide that saw LRA "sacking" Black Forest & Prestige as LR Dealers...


I will say right now, MLR have been the best company to deal with - the service guys are passionate and committed.
They treated my Defender with 'love' and gave it as much care and attention as a Top of the Line RR.
My D4 - Spot on at Delivery, next service - also excellent.

I couldn't get back for the next service so went to Solitaire in Adelaide. Professional and courteous to my wife - treated her properly, not the 'your just the housewife' attitude I've seen elsewhere.

Vehicle serviced properly (checked!) and cleaned and presented upon completion.

My old boys D3 was supplied and serviced by Solitaire from day one - he had a warranty issue with door card trim and they went out of their way to fix. A small rattle - sorted...

And a lot of it is about relationships with the dealers so try to build a good one! Take the emotion out of any issues with the vehicle if you do have them, and things get pretty good in most cases.

Good luck.

[scarry]

Know the feeling, in my town the local Holden, Mitsubishi dealer and the local Toyota dealer have the place sewn up.

Service from both is appalling... :mad:

Our brand new fleet of Toyota Prados and Tray backs... ALL of them are going back for rework from Pre-Delivery stuff ups... Thats ALL 18 of them...

Considering they each have to go on a 12 hour round trip to do this - we're a bit annoyed!


Or a mate, with a new Triton - Fixed price servicing..
Drops vehicle in, service "supposedly" done...
Price? $250.00 above the 'fixed price' :o
Since resolved by taking it to the top!


It was this sort of behaviour in Adelaide that saw LRA "sacking" Black Forest & Prestige as LR Dealers...


I will say right now, MLR have been the best company to deal with - the service guys are passionate and committed.
They treated my Defender with 'love' and gave it as much care and attention as a Top of the Line RR.
My D4 - Spot on at Delivery, next service - also excellent.

I couldn't get back for the next service so went to Solitaire in Adelaide. Professional and courteous to my wife - treated her properly, not the 'your just the housewife' attitude I've seen elsewhere.

Vehicle serviced properly (checked!) and cleaned and presented upon completion.

My old boys D3 was supplied and serviced by Solitaire from day one - he had a warranty issue with door card trim and they went out of their way to fix. A small rattle - sorted...

And a lot of it is about relationships with the dealers so try to build a good one! Take the emotion out of any issues with the vehicle if you do have them, and things get pretty good in most cases.

Good luck.

X2,best LR dealer i have dealt with for sales by far,just a bit too far to go for service.

I personally think LR have it sown up in Brisbane as the two service places are owned by the same people,and the one sales place is also owned by them as well, that is part of the issue.

We have Tojo & Mitsy dealers here on every corner,so this keeps them on thier toes:D

[Disco44]

[QUOTE=SBD4;1844378]Hey Meccles, no doubt you are irate-I would be too. I can't say that I am not disappointed to hear of both the issues you've had with the car and secondly with the way they are being handled by the dealer and LR themselves.

I think though, that this is an example of a dealer who is just not willing to go in to bat for their customer and is not representative of the way most dealers work. I am sure that had they maintained good contact with you and kept you abreast of their progress, good or bad, things may be a little better between you - customer relations 101.

One thing is for sure, no amount of talking about how trouble free our experiences have been is going to make things better or remove the sour taste in your mouth and it surely isn't something you want to read. I just hope that the dealer wakes up to them selves and fulfils their obligations to you.

Lastly, I know that your words are not meant for us but rather for any future buyers of any Land Rover product so as to dissuade them from making the purchase. I have to say though, with respect, that I for one don't appreciate you using this forum to stick it Land Rover especially as the saga is not concluded.

Hear Hear,lets just see what happens.If it doesn't work out, then stick into them.

[Epic]

My wife has had no end of trouble with her last 2 cars. Golf and a Captiva. But as we aren't enthusiasts of either brand, I've not jumped on a forum and had a go at all and sundry.
I think the hurt and frustration comes from really being enthusiastic about a product (LR) and then having it suck.
I feel for you Meccles. I'd be cracking it too. Hope it all gets sorted soon.

[roamer]

Disco 44, Have you read the posts from Meccles. :censored:
It is way past not working out for him

As for having a good relationship with the dealer, that needs to be a two way street,
That good relationship comes from confidence, respect and communication, from both sides, Anybody seriously think thats what he's getting ?

He is just standing up for himself after being treated like a piece of ****, from an arsehole dealership.

Into them mate,
they have made your LR experience a misery,

Ken

[incisor]

Into them mate,
they have made your LR experience a misery,

Ken


there is only one problem with that mindset.

it makes you feel good but history shows it does the op no good at all.

experience here has shown that soon as you take this sort of thing to a public forum like this, support from dealers and lra tends to dry up.

there has been some notable cases in the past where people have negotiated a position and obtained a degree of support, decided they wanted more, and after posting about it on public forums, have ended up with nothing.

i think you will find disco44 has the OP's interests at heart and is doing his best to point him in that direction.

it's seems its alright for those not directly and financially involved in these sorts of cases to urge the people directly affected to "stick it too em" on forums like this, but sadly history shows it doesn't tend to work out in their best interests in the long run.

do i think it's right that the op finds himself in this sort of position?

of course not.

but again, my belief is that history has shown that there are much better ways of getting satisfaction than this style of approach ;)

we have two similar threads running on this same issue on this site, so you can bet you left testicle that the situation is being monitored and notes being kept of those that participate / incite.

there seems to be some progress on the issue, so for the ops sake i would advise that others have a little think before posting and try to keeps the ops best interests at heart.

and your own for that matter...

thanks

[TerryO]

The old saying of 'there is more than one way to skin a cat' springs to mind. In my experience successful conflict resolution between parties very rarely includes inviting the public to enter some debate.

From what I have seen over my life time, public outing and side-taking normally just causes tensions and passions to increase on both sides and resolution to be dragged out even further with little hope of a amicable peaceful solution.

And in some cases ultimately the end goal of finding a solution is often sidetracked to prove a point.

Hope this doesn't end that way.

cheers,
Terry

[roamer]

there is only one problem with that mindset.

it makes you feel good but history shows it does the op no good at all.

experience here has shown that soon as you take this sort of thing to a public forum like this, support from dealers and lra tends to dry up.

there has been some notable cases in the past where people have negotiated a position and obtained a degree of support, decided they wanted more, and after posting about it on public forums, have ended up with nothing.

i think you will find disco44 has the OP's interests at heart and is doing his best to point him in that direction.

it's seems its alright for those not directly and financially involved in these sorts of cases to urge the people directly affected to "stick it too em" on forums like this, but sadly history shows it doesn't tend to work out in their best interests in the long run.

do i think it's right that the op finds himself in this sort of position?

of course not.

but again, my belief is that history has shown that there are much better ways of getting satisfaction than this style of approach ;)

we have two similar threads running on this same issue on this site, so you can bet you left testicle that the situation is being monitored and notes being kept of those that participate / incite.

there seems to be some progress on the issue, so for the ops sake i would advise that others have a little think before posting and try to keeps the ops best interests at heart.

and your own for that matter...

thanks

Hi Incisor

I'm not trying to incite Meccles, I'm trying to support him

History does repeat it's self, and the history of the dealership (not brand)
is repeating it's self again and again here.

I have a very similar tale of car being off the road for long periods while they try to fix it, or botch up simple jobs.

(i.e. oil change, comes back leaking oil and over filled warning,,
fuel sensor change, comes back, when filled leaks a heap diesel,
4 goes to repair seat sensor for seatbelt
atleast half a dozen attempted reduced performance repairs,(same fault)
once didn't even get home before it reappeared
Broken sensor that wasn't broken when left there
And days of supposedly waiting for replies for LR tech (not true)
There are more of the above, but only mention these as I have documented proof (in case of legal action)

I tried the "be nice and calm" approach, didn't work with this mob,
and it seems that Meccles has tried it as well without sucess.
Hence if it's not working change it, or as you suggest just let them carry on their merry way.
History also shows that when these things go puplic (acurrent affair) resolution can quickly be found. And best that others are warned

It's not the car, it's the dealer that is causing all the pain and bad brand name.
There seems to be a definite pattern of poor service in this area
And I'm sure if I lived in Melbourne (will never happen) I would be still driving around in a LR, although the LC is quite good

And if someone is monitoring this site and taking notes GOOD that is the whole idea, I would think my phone number was on their speed dial already
The sooner LRA are aware and do something about it the better,

Cheers Ken

[TerryO]

Hi Ken,

To me anyway the thing that irks me the most is that some people totally go out of their way to rubbish the vehicle when it clearly is the workshop that the vast majority of problems are caused by.

Sure complain about the service your not getting but why keep on bagging the vehicle?

Bagging the vehicle in that case won't help the problems, changing workshops more than likely would.

Who knows screaming at LR about their vehicle being crap I would guess would get much less resolution then pointing out that their dealers workshop is most of the problem.

cheers,
Terry

[JPI]

Hi Meccles, I sympathise with your issues. I bought a 2005 D3 TdV6 and experienced a few issues, mostly software related and all fixed promptly. The dealer could have done a better job, but the car made up for all this by being so damn good to drive. I took it to Fraser Is. many times and it just went everywhere, and was supremely comfortable the whole time, in stark contrast to friends in Prados and the like who bounced around like some rodeo ride. I had no hesitation in replacing it with a D4 when its lease came up after 4 years, and sold it privately for 70% of the initial purchase price! The D4 has been even better with none of the issues the D3 had. I just love driving it and can't wait for the D5 to come out whenever that is. You could say I'm hooked. So, perhaps you got a lemon, and maybe a direct call to Land Rover Australia is required to get some satisfaction. However, not every Land Rover owner experiences this, and either way, the cars are without doubt the best off-road vehicles on-road. I've driven the Land Cruiser and Prado and they are hideous after driving the Disco. And try taking an X5/ML/Cayenne up the North Shore or onto Fraser. They wouldn't survive a minute, but your RR Sport will. So my advice is to get out there and use the vehicle for what it was intended for, going off-road, and then you'll see why we all love them.

[Meccles]

JPI appreciate your comments however as of right now car was taken away on flat bed truck on 31st Dec and as of 12 Feb is still siting in dealers. So any trip up to Fraser over holidays etc would have been in a rental 4wd. No good owning the "best" car if it cannot be relied on to start/go to take you there. FYI I have had the RRS on the beach, etc, also have owned 100 series (probably the best all round vehicle I have ever had in retrospect).
So the whole idea of me taking it out and using it as it was supposed to be is pretty moot when the car hasn't yet been returned.

[incisor]

I tried the "be nice and calm" approach, didn't work with this mob,
and it seems that Meccles has tried it as well without sucess.
Hence if it's not working change it, or as you suggest just let them carry on their merry way.
you have a few comprehension problems ?

that is neither what i have stated nor what i have implied


History also shows that when these things go puplic (acurrent affair) resolution can quickly be found. And best that others are warned

no argument other than this isnt the place to do it because history has shown over and over again that it doesnt work that way in reality.

taking it to tv might, but this isnt tv...



It's not the car, it's the dealer that is causing all the pain and bad brand name.

There seems to be a definite pattern of poor service in this area


funny approach imho...