beware - Online Parts substitution

[goingbush]

Sour Taste in mouth.

Departure Imminent on our 12 month trip and last hour check under 110 for anything I've missed prior to doing the last big service at home.

Noticed Trailing arm bushes NTC9027 showing signs of wear, normally I'd let them go but thought I better order some & change at home rather than later with no postal address or chassis stands etc.

Ordered "OEM" rear suspension bush kit from a trusted Tasmanian Ebay parts supplier, who has been excellent in the past.

Package arrived yesterday , opened to find everything in Bright Blue bags with the dreaded BRITPART logos. OEM in small print on the NTC9027 bags.

$181.50 plus postage , man these things are about 4.00 GBP ex UK. makes me Sick, These previously trusted sellers wont do me the courtesy of a reply.

I should have spent the extra $20 and got Super Pro

Well I suppose thats Karma , coming back to bite me in the bum.

[brenno]

If you paid via paypal, submit a claim, and send them back.

If they're not as described in the listing, then you're fully entitled to do so.

[gromit]

It seems to be a problem when you don't buy over the counter and can actually see the part. Ebay or mail order you're never sure what will actually turn up.
Sounds like the OEM printed on the packaging is the 'OEM part number' rather than highlighting that it's actually an 'OEM part'.

I feel your pain.

Allmakes are 3.55GBP, OEM 8.55GBP
Ntc9027 | Land Rover Parts, Accessories & Spares From Brookwells (http://www.brookwell.co.uk/search/'s=ntc9027&submit=GO)


Colin

[OffTrack]

BritPart supply both pattern and original equipment parts. If the vendor has supplied the OEM part in Britpart packaging I don't think you have any grounds for claiming a refund.

The LR Direct site gives a listing of the alternatives available for a specific part number:
Superceded Land Rover Part NTC9027 (http://www.lrdirect.com/NTC9027-Bottom-Link-To-Chassis-Bush/'sfi=NTC9027)

NTC9027 is a superseded part number and has been replaced by STC618.

cheers
Paul

[goingbush]

Thanks, just submitted Paypal claim, will see what happens.

will order SuperPro

cheers Don

[goingbush]

BritPart supply both pattern and original equipment parts. If the vendor has supplied the OEM part in Britpart packaging I don't think you have any grounds for claiming a refund.

Superceded Land Rover Part NTC9027 (http://www.lrdirect.com/NTC9027-Bottom-Link-To-Chassis-Bush/'sfi=NTC9027)

NTC9027 is a superseded part number and has been replaced by STC618.

cheers
Paul

Meybe so, but your link shows they are £9.07, even if they are OEM I think its a bit of a Rip Off. Other problem is there was no mention of Britpart on the vendors adverts and photos did not show packaging,
Interestingly photos of their other parts for sale do show packaging, esp if its in a Genuine LandRover box or other trusted OEM brand.

really it is deception in my book, If they dont refund I'll resell them on ebay , difference being that I WILL disclose that they are Britpart.

If the seller had given me the courtesy of a reply stating what you had, I'd cop it fairly and put it down to the pitfalls of ordering from ebay.

BTW, when time permits I often order from LR Direct for the very reason that I can select exactly which quality level part I want.

[OffTrack]

Meybe so, but your link shows they are £9.07, even if they are OEM I think its a bit of a Rip Off. Other problem is there was no mention of Britpart on the vendors adverts and photos did not show packaging,
Interestingly photos of their other parts for sale do show packaging, esp if its in a Genuine LandRover box or other trusted OEM brand.

really it is deception in my book, If they dont refund I'll resell them on ebay , difference being that I WILL disclose that they are Britpart.

If the seller had given me the courtesy of a reply stating what you had, I'd cop it fairly and put it down to the pitfalls of ordering from ebay.

BTW, when time permits I often order from LR Direct for the very reason that I can select exactly which quality level part I want.

Don't get me wrong, I'd be ****ed if I'd got britpart branded stuff too, and I also buy from a couple of different UK seller so I can pick exactly what I getting.

The dodgy parts descriptions are rife of Ebay. One seller that is often recommend on here describes parts as genuine. What you get is OEM parts. As an example I bought a Genuine Td5 injector harness - what I got was a harness in Bearmach packaging. When I complained the seller told me that the parts are the same as what LR sells but without the LR packaging so he is entitled to call them genuine.

I gotten to the stage where I refuse to buy from eBay unless I can confirm exactly what the make of the part is.

Good luck with the claim.

cheers
Paul

[loanrangie]

Will it really matter with bushes ? Obviously we all prefer not to buy ****part but stuff like bushes will the OEM be any better ?

[Psimpson7]

Yes! I once used a set of Britpart trailing arm bushes (chassis end) in my car as I didnt have any genuine ones and they only lasted 800km and were destroyed.

Genuine ones last around 40000km or so by comparison (in the same car with similar use)

[goingbush]

the only parts I've really had let me down over the years have been Britpart,
numerous u-joints, A frame Ball joint - actually let go on the road - ball pulled out of socket, wiper park switch & so on.

You would think something like an INERT indicator or Tail Light lens would be OK - but they fade to clear in about 8 weeks in the Aussie Sun.

Rubbers are very important & yes it does matter.

I will never knowingly buy the crap & have learned my online lesson, if in doubt ask first.

[OffTrack]

When they struggle with simple things like a front camshaft seal on a Td5 you have to wonder. The Britpart replacement I was sold on the basis of it being "good quality" was loose and leaking worse that the one it replaced in under 10 months.

[sheerluck]

Same here. Bought an "OEM" oil pressure switch for the D1, which turned out to be a Britpart one. It snapped before I had even tightened it up. :mad:

[djam1]

Slightly off subject but I have just started buying from Britcar (UK) Ltd (http://www.brit-car.co.uk/)
They sell cheap stuff but also supply OEM that is much cheaper than the stuff you get in Australia
No issues with quality yet I was using Paddocks but they were getting silly with postage prices

[MacMan]

Same here. Bought an "OEM" oil pressure switch for the D1, which turned out to be a Britpart one. It snapped before I had even tightened it up. :mad:

I had the same experience with a coolant temp sender - Britpart but bought from somewhere else. My rant here lasted less than a day. I did forget to specify brand preference in my last parts order but none of them were moving or precision parts so I might be lucky. Normally I do ask.

[LowRanger]

I did make a post about similar things previously.As people need to be aware,that "OEM" does not necessarily mean "Genuine" factory fitment.If you are looking for "Genuine" then you should look for items listed as "Genuine".
Items manufactured for fitting in the factory are sometimes made to proprietary specifications.And the same supplier of the parts is then required to change the specifications if they wish to make a similar item for sale as a replacement part.The said company is still an OEM,but the parts they sell as the replacement item is of different specification from the "Genuine" factory item.Bushes and brake pads are 2 of the items that regularly fall into this category,often with less than good results.

[goingbush]

I do appreciate that when buying a $30 rubber set (including postage from UK) that I expect it to be Britpart,

but when paying $180 plus $17.60 postage from a trusted local seller & listed as OEM I would expoect it to by QUALITY OEM but not necessearily Genuine Land Rover.

Im glad you all can see where I'm coming from, and a bit surprised that I've still not got a response from seller.

here is a cut and paste from the actual ad


All parts are from the original equipment manufacturer to Land Rover, this ensures you of Genuine Quality at a lower price
Land Rover retail price $311.25
Our price $181.50
Express Post delivery $17.60
A Tax Invoice is supplied
FREE FREE FREE, with this item a FREE Land Rover Workshop Manual on CD
When ordering let us know if you have a Series 1 or 2 for the correct CD
Buy with confidence from xxxxxxxxxx.com your online Land Rover Parts Specialists.
We supply Top Quality Parts for Land Rovers at the lowest prices

[superquag]

"...All parts are from the original equipment manufacturer to Land Rover, this ensures you of Genuine Quality at a lower price..."

To me, this means 'Britpart' is the manufacturer that makes the parts and sells these to Land Rover.... and the SAME (quality) part is being offered for sale at around half the price of a genuine "Land Rover" part.

Or Britpart buys them and re-packages in their blue bags...

Interesting to hear what 'Britpart' would say about their source.

Whatever, I'd be inclined to deem them as 'Not as Described'.

Incidently, I bought a cheap idle stepping motor for my 3.9 Evilbay and a seller who specialises in air-flow componentry, so you'd hope they were on top of quality issues. Well, the body shattered as I was screwing it in, very glad there was something to grip to extract. - Very thin aluminium casting... $17 to return it for a replacement...:mad::mad::mad:

To be picky, it should read 'assures' instead of 'ensures'

:twisted::twisted::twisted:

[justinc]

I end up not using and sending back some Britpart bits I receive from my mainland suppliers, some are Genuine / OEM, some are not. Unfortunately I am having to ask now about what is being sent. it didn't used to be like this.:(

At the coal face, I have to decide what I use and what I don't.

JC

[LandyAndy]

When they struggle with simple things like a front camshaft seal on a Td5 you have to wonder. The Britpart replacement I was sold on the basis of it being "good quality" was loose and leaking worse that the one it replaced in under 10 months.

Popped mine off outside a bearing shop and got a new O ring,never leaked since,was less than 50cents;);););)
Andrew

[d@rk51d3]

We got stung with a D1 water pump from the same seller. Britpart box arrived, and upon inspection the replacement unit was visibly inferior. Even the bearing was about half the size of the original.

Needless to say, it lasted about a week. Emails went unanswered, so I never went back.

[Andrew D]

Don,

You know and I'm pretty most others do too, but you have been ripped off.

Genuine parts are $62.63 from Britcar-UK. 20 to 30 for postage.

Britcar (UK) Ltd > Your Search Results (http://www.brit-car.co.uk/search.php?xSearch=Stc618&submit.x=0&submit.y=0&submit=Search)

I buy all my gear from these guys and have been doing so for some time.

Regards
Andrew

[goingbush]

Thanks Andrew, I do usually buy from UK and have never had a problem, when I'm in a hurry I buy local , but this time I got tripped up.

lesson learned

and a big thanks to R2D2 one of the local members on here who has fixed me up with some Nolathane bushes, which I'll be more than happy to test out. They will get a proper work out too.

cheers Don

.

[goingbush]

Seller has apologised, which is all I really wanted, and come to the party sending out some actual OEM rubbers, which is great , Will keep them onboard incase the Nolathane ones are too harsh.

The Britparts are going in the bin unless anyone wants them ...( for free)


.

[Blknight.aus]

when I order I specifically state that I will not accept britpart parts

if people turn up with britpart parts for me to fit they are told that I will not do warranty work on the item when it fails.

[OffTrack]

Popped mine off outside a bearing shop and got a new O ring,never leaked since,was less than 50cents;);););)
Andrew

The one that was in there when I bought the D2 was stuffed and had been glued in place with sikaflex or some other muck, but it still leaked. I really had no choice but to replace.

The britpart job was pretty marginal when new - it pushed in with light finger pressure so I think the issue was more than just o-rings.

cheers
Paul

[flagg]

Another vote for Britcar-UK. They are so helpful and easy to deal with. When I was doing my rebuild I used to just send them spreadsheets of part numbers and magically I'd get boxes of GENUINE PARTS goodness in return.

I had such a horrific time with BritPART that I only fit genuine LR now, right down the washers that space out the firewall.