D4 my13 bluetooth cutting out

[the_amors]

I've tried re-pairing it I have a iPhone 5 I've tried pairing other devices a iPhone 4 a iPad mini but still get the same thing it cuts in and out if i have it in my pocket and move a little, it plays up if I move out of the car it cuts out completely when I'm about 2 or 3 meters away from the car. From what i have read and from other people the range should be a lot better. Can anyone help please.....

[Tombie]

Odd questions but..

1) What sort of cover do you have on your phone?

2) Is your vehicle tinted? Metallic film?

3) Do you have a heated windscreen?

4) Has the vehicle had all updates loaded onto it?

5) Is your iOS fully updated?

6) When did you last do a full re-boot of your phone?

[sniegy]

I've tried re-pairing it I have a iPhone 5 I've tried pairing other devices a iPhone 4 a iPad mini but still get the same thing it cuts in and out if i have it in my pocket and move a little, it plays up if I move out of the car it cuts out completely when I'm about 2 or 3 meters away from the car. From what i have read and from other people the range should be a lot better. Can anyone help please.....

Try not asking the same questions in various posts, gets bit boring reading the same thing!

Sent from my iPad using Forum Runner

[the_amors]

Odd questions but..

1) What sort of cover do you have on your phone?

2) Is your vehicle tinted? Metallic film?

3) Do you have a heated windscreen?

4) Has the vehicle had all updates loaded onto it?

5) Is your iOS fully updated?

6) When did you last do a full re-boot of your phone?

1 a thin rubber case

2 yes vehicle tinted not metallic had the issue before tints also

3 no heated windscreen

4 not sure about vehicle updates is brand new

5 iOS is up to date

6 have fully rebooted iPhone

[Dandevries]

I tested the Bluetooth range yesterday with my iPhone 5 and MY13 D4. Phone is naked and iOS 6.1.2.

With phone in hand music gets choppy/cuts out at around 2 meters from the car.

With phone in pocket the signal is choppy even while sitting in the car.

Basically, the only way I get a reliable signal is to have the phone out of my pocket and inside the car. So same experience as you. Not to bothered about it as that's the only way I use it anyway :)

As a comparison I have another Bluetooth device, a Jawbone JamBox which gets a clear signal from the phone from 15 meters away in a different room.

Hmmmmm another interesting test would be to put the JamBox inside the car and see what distance I get. That'll rule out the car body being a factor. Will do it today.

[Dandevries]

With the JamBox in the glovebox and all doors and windows shut it could still get a signal at around 15m from the car.

Figuring then that either the cars Bluetooth aerial or head units firmware are the issue

[the_amors]

Yeah thanks for that. We both have the same problem glad to know I'm not the only one will be good to get to the bottom of it though. Cheers