Australia Post Cheap Contractors BAD MOVE! RANT

[Roverlord off road spares]

Until recently we has a reliable Australia post contractor, we would drive up the drive and deliver the mail. I spoke to him a cpouple of weeks ago and he told me he had to retender. He said his tender was too high and he couldn't believe the price that that was accepted.

Today at the local post office the store was full of non delivered parcels, the new contractors are Indian and returned ALL those parcels and reckon the were undeliverable. The local post office never had this with the previous contractor. And the proprietor was not happy having heaps of packages dumped there.
We have found that some contractors are just too plain lazy to deliver stuff, they either card you and make you go to the P.O youreself to pick up a parcel. Or no carding and then saying they carded.
Seems strange that lately some of my customers never got a card. We track every item we send and how can Aus post say on the tracking site that either no one home or delivered, we have a case open on Aus post where it was delivered but not to our customer, so don't know where they delivered it to, and we are still waiting for them to do their investigation.
If this is the service Aus post is offering these days with cheap labour, then they have lost the plot.
End of Rant:mad:

[1950landy]

I've taken to getting parcels delivered to a PO box because we were getting regestered post delivered on the foot parth or near the tront door & on driveway , unsigned for. We were home all day one day & when we went to go out that nighe we found this large box sitting on the roof of my wifes Citroen.:mad: Went to post office to complain & they gave me a number to ring , what a waste of time .:mad: toothless tigers want you to do all the investergation than say they will speek to the driver than nomater how big or small the parcel is it just geys returned to the post office. So decided on PO box & i can pick up from 6 am .

[transtar]

Have the same problem here in SA. Had a good contractor who was honest & reliable. Told he had to retender then told his price was too dear. We now for last 12 months have contractor from Asia who doesn't care ,delivers to wrong address. doesn,t get signature so parcel can,t be traced or returns to Post Office even when we are home all day. I've given up use Toll now even though their more pricey at least they are reliable.

[Chucaro]

Touch wood, we have a good one here in Kingston, Tasmania.
That new contractors will be untouchables because any complain will be because their country of origin. :(

[Roverlord off road spares]

Touch wood, we have a good one here in Kingston, Tasmania.
That new contractors will be untouchables because any complain will be because their country of origin. :(

I have regular customers in Hounville, they are up on the farm early, but the tracking always comes up no one home and they then have to collect it from the P.O. We laugh at it every time with them, but we are no getting what we are paying for.
I was unoffically told by a postie that every morning the motor bike or push bike posties start filling out cards to drop into letterboxes as they don't want to carry stuff around THAT MAY NOT GET DELIVERED, so every one else at home misses out.

[Loubrey]

I got bitten by the same thing today. I paid a pretty hefty premium for an express delivery (not Land Rover related) through a well known German parcel service who in turn handed it to the Aust Post Express service.

Considering it arrived in the sorting office on Friday, nothing happened until an "attempted delivery" this morning (regardless that SWMBO was home) and we can now collect it ourselves from the post office tomorrow.

2 days from South Korea to Perth
6 days in Perth before we are able to collect it ourselves...

Unsure how to comment on this and remain PC... I got a profuse apology from the German parcel service, but as they handed it to Aust Post inside their mandatory time frame there is nothing they can or will do about it.

Cheers,

Lou

[Brad]

DHL don't care. Mondays are "overflow" days where they give their parcel to aust post (eparcel?). AP don't care, DHL say they care but don't. I had this exact same thing happen last Monday. DHL customer relations staff were very efficient and polite but ultimately they don't care. I tried complaining to the sender about the service as well (Saks Fifth Avene in the states), canned customer service response.

[jx2mad]

I had the same problem. Our local postie lost his contract. The mob that won decided to only deliver mon, wed, and fri. We took up a petition and submitted it to Aus. Post who tore up the contract and gave it back to the original contractor.

[Eevo]

...

[Eevo]

i had a delicate item coming in the mail, and i requested the sender put in big red writing on the box, "DO NOT THROW OVER THE FENCE"

guess what i found thrown over the fence....



have cards left in letterbox when ive been home all day.
i have a po box, but for larger items i get it delivered to my house.
i put down my house address so i dont have to go the flapping postoffice.


aust post are an absolute joke.
you go to the rundle mall one now days and your waiting 30min just to get served.


having said all that, aust post are losing money annually

[DeeJay]

I had the same problem. Our local postie lost his contract. The mob that won decided to only deliver mon, wed, and fri. We took up a petition and submitted it to Aus. Post who tore up the contract and gave it back to the original contractor.

I felt sorry for our local guy, he had a "run into the ground sedan" & then upgraded to a Falcon wagon, usually full to the roof with parcels, he disappeared a few weeks after that & now its anybody delivering. A real shame on Aust Post, the only parcel we ever had lost was whilst he was on holidays & he was so helpful to us with how to claim. He even found out who was supposed to deliver it. Bottom line was that the parcel was signed for & our claim went on until we gave up- phone calls were beginning to cost more than the parcel..
Hope that never repeats, some items are getting exxy

[Homestar]

I've been using the Australia Post Parcel Locker system for a few months now and have had dozens of deliveries - none damaged, and they don't get lost, stolen from being left in front of the house, etc.

You get an SMS and email when your package arrives and you can pick it up 24 hours a day, so you don't have to get to the Post Office before 5 if you get a card saying you have a package.

It is growing quickly in popularity and they are starting to instal more lockers in more locations. The first one at a 7 - 11 went in a few weeks back and they will be rolling them out into these stores from now on as well as having them at your local PO or Parcel Centre.

[jon3950]

Same problem. Its been happening for a few years here. I now refuse to deal with anyone who uses Auspost to deliver parcels and have told a number of suppliers that I will not buy from them again until they start using couriers instead.

Cheers,
Jon

[loanrangie]

I got bitten by the same thing today. I paid a pretty hefty premium for an express delivery (not Land Rover related) through a well known German parcel service who in turn handed it to the Aust Post Express service.

Considering it arrived in the sorting office on Friday, nothing happened until an "attempted delivery" this morning (regardless that SWMBO was home) and we can now collect it ourselves from the post office tomorrow.

2 days from South Korea to Perth
6 days in Perth before we are able to collect it ourselves...

Unsure how to comment on this and remain PC... I got a profuse apology from the German parcel service, but as they handed it to Aust Post inside their mandatory time frame there is nothing they can or will do about it.

Cheers,

Lou

This really peeves me, i had the same thing last year, paid extra for express delivery thru DHL and since their depot is 200m from my work i called to have it re directed. Of course they had already handed it to Auspost and it took another 3 days to get the parcel :mad:.

[Homestar]

and have told a number of suppliers that I will not buy from them again until they start using couriers instead.


Most suppliers would be happy to send their stuff by a courier if you asked them, but I'm sure they would want you to pay the extra that would cost...

[pauly]

Yes - It's happening everywhere. Aussie post have made a big mistake hiring those guys.

Pauly



Until recently we has a reliable Australia post contractor, we would drive up the drive and deliver the mail. I spoke to him a cpouple of weeks ago and he told me he had to retender. He said his tender was too high and he couldn't believe the price that that was accepted.

Today at the local post office the store was full of non delivered parcels, the new contractors are Indian and returned ALL those parcels and reckon the were undeliverable. The local post office never had this with the previous contractor. And the proprietor was not happy having heaps of packages dumped there.
We have found that some contractors are just too plain lazy to deliver stuff, they either card you and make you go to the P.O youreself to pick up a parcel. Or no carding and then saying they carded.
Seems strange that lately some of my customers never got a card. We track every item we send and how can Aus post say on the tracking site that either no one home or delivered, we have a case open on Aus post where it was delivered but not to our customer, so don't know where they delivered it to, and we are still waiting for them to do their investigation.
If this is the service Aus post is offering these days with cheap labour, then they have lost the plot.
End of Rant:mad:

[FeatherWeightDriver]

I was unoffically told by a postie that every morning the motor bike or push bike posties start filling out cards to drop into letterboxes as they don't want to carry stuff around THAT MAY NOT GET DELIVERED, so every one else at home misses out.

If they don't expect people to be home during the day, why not post a card instead of sending a contractor round in a van? Last I heard they still deliver postal mail...

I'm not usually out for most of the day, but a few weeks ago I was leaving as the post delivery contractor was walking up my driveway card in hand. The conversation went something along these lines:

Yes I had a parcel that was for me
No it was not in the van
No he had not tried to deliver it previously
Yes I had to go to the post office to pick it up

:censored:

[bob10]

I was a postman for 25 years, still keep in touch, spoke to a friend yesterday, ex fisherman, gave everything to the company, never took overtime, anti-union [ nothing wrong with that] , he said for the first time in his time during the job, he would not finish his run. Postmen are leaving the job in droves. We used to start at 6am, get penalty rates for that, get overtime, and meal allowance. Did that give us a great wage, the most I made, one year, was $42,000, Gross. Suited me, with my super from the military, but.... Married man, one income, mortgage?. Now, no penalty rates for new start postmen, no overtime, no meal allowance. Wage? try about $ 30,000. The word from the Union was that Post would have overseas workers working for nothing, some not speaking English , and delivery would be adversely effected. Worked out to be true. One of the best Postal Services in the World has been reduced to a joke. I can say that because I worked there for 25 years. What a shame, Bob

[1950landy]

I have rang Aust Post about them leaving registered mail that required a signiture . When they investergated they told me it had been signed for , I dont know who by it wasn't us & the box was left on foot parth in front of mail box .:mad:

[CraigE]

We had the same, no card, parcel sitting at the post office for over a week. Finally they gave these people the flick and now we have a much more reliable service in general, though one driver seems to be brain dead, delivering parcel addressed for #2 to us at #1 and clearly numbered 1. The guy at #2 has taken to putting up a 900 x 600 sign #2 with and arrow to the delivery point.

[Eevo]

I have rang Aust Post about them leaving registered mail that required a signiture . When they investergated they told me it had been signed for , I dont know who by it wasn't us & the box was left on foot parth in front of mail box .:mad:

ask asutpost for a copy of the signature.

[jon3950]

Most suppliers would be happy to send their stuff by a courier if you asked them, but I'm sure they would want you to pay the extra that would cost...

Unfortunately not always the case, but I have done this. I'm quite happy to pay extra to actually have stuff delivered. Its still cheaper than having to take a couple of hours off work to go to the post office during their business hours.

Sure there are other ways to get around this, but why should it be so difficult? We too used to have a great contractor who always delivered early in the morning when people are at home and would leave things if you asked him. But now our local PO is just painful to deal with.

Cheers,
Jon

[Homestar]

Unfortunately not always the case, but I have done this. I'm quite happy to pay extra to actually have stuff delivered. Its still cheaper than having to take a couple of hours off work to go to the post office during their business hours.

Sure there are other ways to get around this, but why should it be so difficult? We too used to have a great contractor who always delivered early in the morning when people are at home and would leave things if you asked him. But now our local PO is just painful to deal with.

Cheers,
Jon

Did you read my first post? Parcel lockers are easy, secure and you can pick up any time you like.:)

[Ralph1Malph]

My parents are Aust Post contractors (own the PO licence as well) and I have to agree sometimes. They are in a rural area so can usually name their own price when tender time comes around as no-one wants rural deliveries any more.
They tendered well high (read heaps high) last time and Aust Post rejected their tender! Dad called their bluff as he suspected no-one else had actually tendered. Aust Post kept asking for tender revisions and waited until the last day before the contract expired to accept it.
M&D would not buy a PO or delivery run now though for the very reasons given above!

Ralph

[Eevo]

I've been using the Australia Post Parcel Locker system .

there is one in adel!

thanks for the heads up, i'll sign up for this

[1950landy]

We had the same, no card, parcel sitting at the post office for over a week. Finally they gave these people the flick and now we have a much more reliable service in general, though one driver seems to be brain dead, delivering parcel addressed for #2 to us at #1 and clearly numbered 1. The guy at #2 has taken to putting up a 900 x 600 sign #2 with and arrow to the delivery point.


Where my brother & I have our workshop where we work on our vhicles & the address no is 4/1477 & we keep geting mail delivered to our box for 4/1747 , the problem is we have a PO box at the post office & only check the letter box when the junk mail starts falling out & we always find mail for the other people. They are about 1km down the road & i am sick of taking the mail to them or to the post office so I have told booth of them if the post man is dislexic & keeps deliving there mail to us i'll throw it in the bin. We received a small part for one of there machines once , it had been in out box for 3 months.:angel:

[Homestar]

there is one in adel!

thanks for the heads up, i'll sign up for this

Well worth it. Once you are signed up you can make it your default address in Paypal, so all your ebay crap ends up there - that's what I've done:D. I get 2 or 3 things a week end up in them.:)

[UncleHo]

We have had a P.O. Box for years now, (well worth the now exhorbent cost) which we use for important mail,the rest comes to our letter box,used to have a contracter deliver it in his van (with stubby nestled between his legs) he got done 3 times for DUI :D now we have regular postie on a CT110,no problems except when he goes on holidays :(

[trog]

Well I suppose as long as the market is opting for on line purchasing to cut costs so is Aust. Post. They are a business as well , tapping into this growing market. It is up to the consumer to determine what they deem the service is worth and pay for it , with perhaps a little extra going into the pockets of those actually dong the job.

[1950landy]

If it wasn't for Ebay Australia Post would have to close the doors :D Bigest money spinner yhey ever had. Have you noticed when selling on Ebay the A.P. calculator works out the freight cost less than what the post office doese . I always add extra size & weight to the parcle & I always loose out on the freight . I've had it where it cost me more for the the extra on freight & ebay charges than what i get for the item.:mad:

[jon3950]

Did you read my first post? Parcel lockers are easy, secure and you can pick up any time you like.:)

Yeah I did and they look like a good idea - even have some at my local PO. Unfortunately though they don't accept alcohol and most of my problems have been with wine deliveries. They also look a bit small for a lot of packages.

Cheers,
Jon

[Roverlord off road spares]

Same problem. Its been happening for a few years here. I now refuse to deal with anyone who uses Auspost to deliver parcels and have told a number of suppliers that I will not buy from them again until they start using couriers instead.

Cheers,
Jon
Couriers are a joke too. They generally don't like delivering to private addresses due to none being home so , Some will only seliver to a business address. Some businesses are ok with that, but it depends on the employees position, if on the factory floor then the bosses frown on that.

A courier for us would delay all out deliveries. for a start Couriers won't drive the extra 2 kms up to our place, it has to do the long route.
I ordered a part for a falcon from Coburg, Aus post will deliver overnight.
I week for a courier even though we are in the Metro area, they woundn't drive the extra 2 kms as couriers class us a country. So the courier company passes it on the Vic Country Frieght who take it to there Depot, then Vic Country passes it on to the local hills courier, and 1 WEEK LATER WE RECEIVE THE PART THAT'S ONLY COMING FROM ONE SIDE OF MELBOURNE TO THE OTHER SIDE.
Aus post , I can get Melb to Perth 1 day, Darwin 1 day or 2.
Oh and some of the courier drivers are definately not the sharpest tool in the shed. And some don't speak english very well either so hard to understand and have trouble with street numbers.
"It's Swift and Swift" Couriers in reality

[bee utey]

I've had to reassure some ebay sellers that my local AP contractor is still a good one, this is obviously a rapidly growing problem. Will this lead to the sell off of Aust Post to the Indians? Then watch delivery standards sink even further. Bombay post office here we come. You want that delivered? Hahahaha!

I had an Indian driver in a courier van beep his horn from the top of my drive the other day (I work from home), wouldn't even roll his window down or step outside. You thought our young men were lazy....:censored:

[1950landy]

I think the Indians own all the Aust Post agencies here in Brisbane now , yhere are 3 post offices around my area owned by Indians & yes all the couriers seam to be Indian also:thumbsdown:

[Chucaro]

Get the Chinese postman they are not discriminating to were you are :D

https://www.aulro.com/afvb/images/imported/2013/07/1518.jpg

http://www.zonaeuropa.com/20041223_22.jpg

[Homestar]

Yeah I did and they look like a good idea - even have some at my local PO. Unfortunately though they don't accept alcohol and most of my problems have been with wine deliveries.
Cheers,
Jon

Yeah, wine is a funny one - I get wine delivered to the parcel lockers, but they don't put them in there - they call me and I pick them up from behind the counter, so that doesn't really help you at all...

All the best with that - nothing worse than a wine delivery being stuffed up...:D

[frantic]

Actually bob this is one thing the union should have got involved with. Over a 3 year period a set run would have x number of deliveries a week taking Y hours to deliver, now if the tender is for below the minimum wage + fuel and running costs of a SAFE roadworthy van then it should be declared illegal. Problem is in reality each case would have to be run separately to determine the hours, number of deliveries per week/year/month and time taken for each one. From this you could determine a base cost per delivery across an area and increase or reduce the tender price minimum as the postage habits of that area change.
As someone else said the suburban van could deliver up a dozen boxes+ per hour whereas the rural van could be pushing it to do 2

[Bigbjorn]

I send and receive lots of business parcels. I am reasonably happy with Australia Post other than the now outrageous price of parcel post. I do note that one rarely sees the same parcel deliverer twice running.

No Indians in this area. Kiwis and Chinese are the contractors around my place.

A friend who has had transport businesses for 20+ years and is one of the few operators I know who can tell you his operating cost to fractions of a cent per tonne/kilometre, decided he needed more work and tendered for a few Aust Post suburban parcel deliveries. He attended the tender opening and was stunned by the low prices tendered. "They can't do it for that without going broke" he said to me.

I knew a senior manager at the main parcel post office and quizzed him. He said AP won't pay enough for the contractor to make a living off AP work but the contractor needs to have other work as well.

[Roverlord off road spares]

Hey
I got my paper dealership outboard manual from Cairns Today after waiting over a week:)
And who delivered it?
A total stranger walked up to me in the local shopping strip and asked if I knew a particular person, I said certainly do it's my wife.
He then handed me a postal card that he received in his letter box, now he is blocks away from me. But the Indian Swift and Shift contract couriers carded his pace and wrote DOG in the card. We don't have a dog and how can it be delivered elsewhere? It a lucky dip.
I went to the post office and complained to the Chinese operator there, and it was ah so, but
i don't think he understood I was peeved. He said to complain to Aus post.
I already have a lost parcel complaint being investigated and it's over the time frame they promise, no word either.:mad:

[ezyrama]

We use Couriers Please (Chinese guy) and Fast-ways (South African). Both are great guys and as they own their respective runs, they go out of their way to look after us. AP lost so much gear when we used them and trying to track anything was painful, no signatures, left on doorsteps etc. The AP contractors here most of the time don't even bother to come into the shop but throw the delivery inside the roller door into the warehouse. Last time he tried it I was lucky enough to be walking through the door into the warehouse and caught the little ****head in the act, throwing my parcel of driving lights for the motorbike out of his window. My reaction was, as you could imagine, not polite. I gave the little turd an ear full and told him if they were broken, I would be taking it out my frustrations on him next time he came in. Haven't seen him again. A good mate of mine is quite high up in DHL and when I asked him if they deliver from the UK, he insisted I not use DHL as he said they would lose it or break it. I got a quote from DHL anyway and it was 78GBP so I also got a quote from some crowd called Worldwide freight express and the quote came back at 38GBP. I obviously went with the cheaper price and when it arrived it was delivered by guess who,,,,,, DHL!!

[1950landy]

My daughter lives on a main road & is always buying things on the internet & paying extra for registered post with signiture. Australia post were leaving these parcels at there mail box & people were stealing them . When we complained to AP we were told they had been signed for. I have now convinced her to get delivered to my PO box , works well when she remembers to use her defolt delivery address. Also since AP has had tracking on parcels you receive the notification about the tracking 2 days after you have received the parcel, well i do:mad:

[Debacle]

This bit with signing for packages has always intrigued me. They need a signature, presumably to make sure that the right person gets the parcel, but don't check ID to verify the signature.

I was in the courier game for 15 years and in most deliveries I did it was mandatory to get a signature, but I can only recall a handful of instances where it was specified that I had to check ID of the receiver.

Bit of a waste of time really.

[Sleepy]

I had a courier ring me the other day ( with 5 rather large boxes full of stationary)
Him "I am in xxx street . Where are you?"
( items were addressed "control tower xxx airport" )
Me "yeah mate, just follow the path and I'll buzz you in"
Him: "where?"
Me: "the tower"
Him: "the what?"
Me: "see the big white building with the light on top"
Him:"no understand"
Me: "control tower! Don't they have planes in India?"

I met him in the street,spoke perfect English, it was all about " who's gonna help me carry all this stuff?"

Aust Post contractor with a VN Commodore SEDAN! Boot and back seat stacked with goods. My 2 boxes of a4 paper stacked on someone's mail in his back seat!

Rang Australia Post and not interested. Might send them the link to this thread.

Bloody disgrace.

[Tombie]

I must be lucky!

Aussie drivers, 2 different blokes...

One will sign for my parcels and place them in an agreed location.
The other rings my mobile :)

They'll even redirect to work - no cost - if I'm working and the parcel is too large for the stash spot.

[Hymie]

I had a P.O box for 30 or so years.
Anyhow, I'd had a 2 or 3 week bout of deep Depression, my wife in hospital having surgery on a crushed thumb, 1 Kid having problems at school and I started a new job, all in the same month.
I didn't check the box for a month and found it had been re let as I hadn't paid the account, which was, you guessed it, in the mail box.
All my mail was returned to sender as un-deliverable, then the process began of frantic phone calls from suppliers, customers and friends who'd got the mail returned to them. The Government department and people who knew our residential address simply re-mailed everything to home.
Guess what was in that lot, yep, my P.O.Box Invoice.
What crapped me right off was that I am, (or was) forever getting mail addressed to my P.O Box at home despite having a P.O Box, and I am constantly returning wrongly delivered mail that is put in my Letterbox.
Nope, Australia Post suck.

Late mail signals last post for Margaret after Australia Post fails to deliver | News.com.au (http://www.news.com.au/national-news/victoria/late-mail-signals-last-post-for-margaret-after-australia-post-fails-to-deliver/story-fnii5sms-1226673908859)

[Disco Muppet]

Same as any business, you get fantastic service, rubbish service, the rest is somewhere in between.
My local transport people are normally pretty good, and I'm happy to help them out with some of the heavier/bulky items if they ask for it.

[Cobber]

Australia Post here went through a real slump on parcel delivery - it's on the up now, but it's still not great if I'm honest.

In two years, there were six different contractors doing parcel delivery here. The reason? Australia Post do not pay enough to make it worthwhile. :mad:
A mate of mine looked at taking it on (as an addition to his courier business) when Aus Post here were in dire straits and he couldn't make the numbers stack up, despite already having most of the infrastructure (and room) available to do it. Australia Post simply would not up the money side of it, despite being between a rock and a hard place.

As I say, whoever has the contract now has certainly improved the service (we get cards in the mailbox now if we missed it - it's a start) but I can't see how they are making any money doing it? :confused:

[bobslandies]

My daughter lives on a main road & is always buying things on the internet & paying extra for registered post with signiture. Australia post were leaving these parcels at there mail box & people were stealing them . When we complained to AP we were told they had been signed for. I have now convinced her to get delivered to my PO box , works well when she remembers to use her defolt delivery address. Also since AP has had tracking on parcels you receive the notification about the tracking 2 days after you have received the parcel, well i do:mad:

That is because sometimes the tracking starts when the parcel goes into the delivery vehicle!!!!:mad:x2. I was told that by a courier. My sister regularly has signed for stuff left at her door too; sometimes gets cards; sometimes not and the sender gets them back! Woeful service.

Bob

[D110V8D]

Don't have a problem here. Nice Aussie chick does the mail round and just drops a card in the box if you have a parcel. Take the card up to the pub (it's also the post office) have a pot or two, chat etc, grab parcel and head home. :D

[D110V8D]

Double post

[SBD4]

An old saying....

http://www.comingunmoored.com/wp-content/uploads/2009/01/good-cheap-fast3.jpg

I don't think they can meet one...

[Eevo]

Overwhelmed postie admits stashing Christmas presents at home - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2013-07-05/overwhelmed-postie-admits-stashing-christmas-presents/4801624)


A former Australia Post contractor in Tasmania has pleaded guilty to failing to deliver scores of Christmas parcels, saying she was simply overwhelmed by the rush.

Instead of returning 47 undelivered parcels to the post office, she began stashing them in a shipping container at her Kingston home.

She then delivered them at random times, including Easter. :eek:

[ecn226]

I can tell you they don't give a stuff about their employees and unfortunately this flows on to the customer at times. The vans are loaded to the roof with parcels picked up from post offices. This is happening more and more with their growing greed. Yours could well be on the bottom.:censored: Personally I would not send anything fragile with them. How many of you have recieved damaged items?

[Brad]

Another one this week. Australia Post contractor supposedly attempted delivery twice on same day (attempts are within 1 minute of each other, 826am and 827am) before marking it Return to Sender.

My wife was home at the time.

This stellar example of professional service delivery is clearly a result of the contractor deciding he cannot be arsed with delivering my package, instead deciding to mark two "attempted delivery" items (probably part of his contract) and then marking RTS so he can leave it out of his falcodore sedan.

Utterly unimpressed. I will be sure to make a formal complaint, citing the falsified delivery record (two attempts jn two minutes? ORLY?). I will not hold my breath on having said complaint achieve any form of appropriate outcome against the lazy excuse for a ... well, you get my drift.

[bee utey]

Seeing that Australia Post is letting parcel contracts at a rate that is clearly impossible to generate income from without basically doing only the easiest few parcels, this should go all the way to the top. The CEO of Australia Post should be dragged before Parliament and roasted. Bring the ACCC into it? It's totally not acceptable that slave labour contracts be offered in any other industry, why should AP be let get away with it? Hiding behind sub contractors is shameful.

[Homestar]

How many of you have recieved damaged items?

Got one today that was damaged - that was in a Parcel Locker, so no idea what happened to it. The most interesting thing is that the item was not fragile - only dropping a fully loaded pallet or running over it with a delivery van would have damaged it.

The supplier is sending a new one FOC and is also amazed that it was damaged. A fragile item would have no hope...

[richard4u2]

Australia post is there to make money , get use to it , if you want it to change you have to get onto 4 corners and get them to do a story on them

[1950landy]

It's the same in all business there is always some one that will under cut you. When I was in the motor trade the brake & bearing co's would come & say what do we need to get your business . Our answer give us a bigger discount , they asked , what are you getting now , answer less 55% , than we will give you less 60% ;) The deal was done untill the next one come along with the offer less 65%:D Australia post is no different.

[joel0407]

Did you read my first post? Parcel lockers are easy, secure and you can pick up any time you like.:)
No mention of parcel lockers in NT:(

[joel0407]

It can't be that hard. Other countries including the US and UK where labour is not super cheap can get it right for far less than Auspost can.

It amuses me that I can get stuff shipped from overseas cheaper than I can get stuff from Sydney to Darwin. Why would I buy Australian not only is the product cheaper so is the shipping.

Then I watch the tracking. I get every point tracked while its in the other country. Every country seems to have excelent tracking. I often get multipule tracking points in one day. Shipping ordered, pickup, at depot, on truck, at airport, on plane. Gets to Australia, through customes and nothing. Maybe I'll get it the next day, maybe I'll get it next week. I know Darwin is a long way away and most things come via Perth or Sydney but Canberra was no better. It was either the next day or 4 days later. All the time tracking stops when the parcel hits Australia post.

Auspost, Fix up your act.

Happy Days.

[Zute]

I will send a link to someone at Australia post.

[Roverlord off road spares]

Well today after telling Aus post what I thought of their service and reminding them I spend 10s of thousands of dollars with them each year. Also telling them their postie is telling porkies about remembering delivering my parcel.
I got an email from Aus post saying as a good will, once off gesture and as long as long as I send them a copy of postage and receipt for value of item I had to replace at my expense.....
$50 as a one off compensation.
The item was a genuine rubber coupling and express post, my time of personaly driving an hour there and back to customers premises to give him a replacement so the customer could drive his Disco.

[Stacks]

I work as a postie for Aus post and in the last 5 years we have gone from never leaving mail behind to 5-6 thousand homes not being touched just at my delivery centre. It was unheard of, you guys might not know but we have a ban on hiring new posties so if your local guy quits that's it the other guys from other areas have to split up your section and try to get the mail finished.
Posties are delivering small to medium parcels now which we just can't fit onto a little Honda ct110 so we are left to card some registered mail just so other customers can receive theres.
Don't get me started on the parcel contractors I had a good word with the one in my delivery round last week because i seen him get out of his van and put the card in and drive off without knocking, so come Friday I have a pile of reminder cards for you guys to pick up your parcels and while all the customer complaints go onto your postie not the parcel contractor.

While the CEO rakes in 2.8 million last year :)

[Sleepy]

i seen him get out of his van and put the card in and drive off without knocking


Yes, I have had this. I was in the front yard and I heard someone pop something in the letter box (high fence so he couldn't see me.). I ran out and watched him looking at me in the rear view as he drove off.

Of course pick up is from the PO in the next suburb, not the one at the end of my street.....and not until 4pm the next day.

I have had better service from Vodaphone!

P.S. Posties, in my experience are pretty good. It is these underpaid, contractors that have the service ethics of ........well....let's just say they set the benchmark for ****house.

[Roverlord off road spares]

Well low and behold, I got an email from the customer that never received his order, The original postie found it at some one else's address, the recipient even open it and had a look what was inside. ( probably would have snaffled it for themselves but wouldn't know a disco donut from a Krispy kreme one.
I knew Aus post was telling porkies when the driver reckmoned he remembered deliverin g it to my customer, and there is only 1 street name on the enrtre area surrounbding.

I called into the local post office thism orning and there were piles of returned parcels, boxes etc. The owner of the PO is not too happy about it and has complained to Aus Post directly.
I found out the new Contractors can't even speak english very well, how the bloody hell did the get the contract, they seem to think every delivery is too Hard!. Heck man we live in the hills, there are some gravel roads not everything is bitumen!. The old contractor never seemed to have this problem.
It may be easier for Daleks to deliver hot lunch cans in Mumbai, but that doesn't mean they are qualified and be trusted with the Royal mail.
"Switch and Shift couriers, can i help you?"

[Eevo]

from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.


i got an email saying i have a package to pickup.

i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.

ffs.

[FeatherWeightDriver]

Have you tried contacting the Postal Industry Ombudsman? If we all reported each case it might help to show the volume of pain that we are all feeling...

Postal Industry Ombudsman (http://www.pio.gov.au/)


customer that never received his order

Slightly off topic...

As a customer if the goods are not received it is the seller's problem to rectify. But that does not help anyone especially when it is the postal delivery service that has dropped the ball.

As a seller, what recourse do you have with Australia Post for things they take possession of and then fail to deliver to the correct location? Does the parcel need to be insured to be able to claim damages?

[Homestar]

from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.


i got an email saying i have a package to pickup.

i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.

ffs.

That's odd, if the lockers are sitting outside where they should be - nice and accessible, then no one needs to be there for them to operate. Maybe they have just been installed and are still testing them or something?

[Eevo]

That's odd, if the lockers are sitting outside where they should be - nice and accessible, then no one needs to be there for them to operate. Maybe they have just been installed and are still testing them or something?

no, its inside with other PO boxes.

people with po boxes have a tag to allow 24/7 access.

[1950landy]

One of the post offices near me the PO boxes are behind a locked door & you have two keys , one to open the door & the other to open the PO box

[Eevo]

One of the post offices near me the PO boxes are behind a locked door & you have two keys , one to open the door & the other to open the PO box

my po box is the same.

[Roverlord off road spares]

from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.


i got an email saying i have a package to pickup.

i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.

ffs.
:censored:

[Roverlord off road spares]

Have you tried contacting the Postal Industry Ombudsman? If we all reported each case it might help to show the volume of pain that we are all feeling...

Postal Industry Ombudsman (http://www.pio.gov.au/)



Slightly off topic...

As a customer if the goods are not received it is the seller's problem to rectify. But that does not help anyone especially when it is the postal delivery service that has dropped the ball.

As a seller, what recourse do you have with Australia Post for things they take possession of and then fail to deliver to the correct location? Does the parcel need to be insured to be able to claim damages?

You must insure it if of any great value to cover yourself. A signature on Delivery gives you a recourse apparently.
We pride ourselves on quick turn around, normally next day delivery.
but when a customer contacts us and says a week later it hasn't arrived that is not on. Heather tracks every article we send to ensure our customers have the part they require.

I did have one that was a full Clutch kit to Perth, got there in 2 days. Melb top Perth. Customer contacts us 30 days later and asks were it is and had we sent it. We provide every one with a tracking number, the customers says it's been delivered and says he hasn't seen it. I think Why wait 30 days before contact, I would have been on the blower after 6 bus days.
Tracking said it was delivered.
We are then the ones trying to find out what's happened, after checking we find that a certain person at his address picked it up from the post office after being carded.
She took it home and put it in the garage and never told him ( SWMBO )
:o it had been there for a month!!!

[FeatherWeightDriver]

And no doubt the insurance costs are going up as part of the Aust Post price rises on Monday... :mad:

New prices - Australia Post (http://auspost.com.au/parcels-mail/new-prices.html)

[1950landy]

Today i bought 40 .60cents stamps ,I guess i will have to go & buy more stamps to make up the new cost to post a letter when it goese up next week. Poste office could have told me to wait untill after the price rise:mad:

[olbod]

I spoke to my mailman (woman) this morning about the trouble brewing with regard to these indian people and the poor service and growing anger from the public.
She said she was aware of it and it was not just a big city issue as they are now employing pakis in our regional areas and she wondered how long she would be able to keep her contract.
She told me that they were all sworn to secrecy and were not to talk about it !!!
She has been great and provided marvelous service but I fear the worst.

[Wombat Dave]

Gee after reading all these horror stories I am a bit concerned now. I seel a fair bit on ebay for my small home business and send everything by Aust Post, usually in the prepaid bags. So far I haven't had a complaint about not receiving a parcel but now I am worried and will keep an eye on things.

With the federal election coming up now would be a good time to have a word with the local member, they will do almost anything for votes.

[Dizza]

Just had the old man read through this thread (Training and Development manager at Australia post)

He is as disgusted with some of these stories as the rest of us are. Its very true though, their service and the care taken seems to be getting worse and worse.

You would think with parcel delivery becoming such a large part of what Australia Post does (more so than letters) they would take a little more care.

I dont have an issue though, i have my packages dropped in his office. always on time :D

[Roverlord off road spares]

I spoke to my mailman (woman) this morning about the trouble brewing with regard to these indian people and the poor service and growing anger from the public.
She said she was aware of it and it was not just a big city issue as they are now employing pakis in our regional areas and she wondered how long she would be able to keep her contract.
She told me that they were all sworn to secrecy and were not to talk about it !!!
She has been great and provided marvelous service but I fear the worst.

We don't have to worry about our jobs going overseas, now the overseas is here taking our jobs on our soil it seems... doing it cheaper, but definitely not better.
Why hasn't ACA or the other mob got hold of this story yet?
What was Australia Post thinking?

[FeatherWeightDriver]

We don't have to worry about our jobs going overseas, now the overseas is here taking our jobs on our soil it seems... doing it cheaper, but definitely not better.

It gets better. :censored:

Wait for the 457 visa investigations to play out in full and detail where these visas have been used solely for variable resource management and cost reduction even when there were skilled, qualified and available local resources.

Expect to hear of cases where companies who have been firing local workers and backfilling them with short term overseas labour in order to reduce cost.

Wearing a white collar to work does not make you immune to lower cost offshore resources.

[richard4u2]

Today i bought 40 .60cents stamps ,I guess i will have to go & buy more stamps to make up the new cost to post a letter when it goese up next week. Poste office could have told me to wait untill after the price rise:mad:
letters are still 60c

[olbod]

We let this crap happen and go by, we cop it sweet.
My thoughts would be that these indian types who cant be bothered doing a job properly should be quitely taken aside late at night and have their ass severly bruised and told that that is not the way we do things in this country and if they cant do it our way, get out of the game.
I fear tho that we have become brainwashed into submission, loosing our identity and becoming a nation of coppits.
Fortunately I dont have far to go now as this brave new world leaks me off.

PS: I still want to come back a hundred and fifty year ago and be a Drover or Boundry Rider.

[bob10]

=Stacks;1943741]I work as a postie for Aus post and in the last 5 years we have gone from never leaving mail behind to 5-6 thousand homes not being touched just at my delivery centre.

While the CEO rakes in 2.8 million last year :)[/quote]

When I started as a postie in 1985, the sorting & setting up system was primitive, but it worked. Each postie was responsible for the throwing off, setting up, & delivery of his run. Any mail, even one letter, bought back, without a good reason, meant a talk in the office with the Boss. Now, the system has, after many, many changes, " to make it more efficient", developed into a posties nightmare. Now, " slotters " sort mail into the posties frames before they get in, with the intention of having mail ready to be delivered when they do. Good in principle, just doesn't work. The " slotters", most if not all of whom have never delivered a letter, take very little care. Consequently, in a lot of cases, the mail is not in the correct delivery sequence. The postie has 3 choices, just deliver it anyway, & not get threatened with dismissal for taking ages on the run, [ the younger ones usually take this option, they need the job]. Go around in circles, deliver till it gets dark, try to do the right thing by the customer, [ the more experienced usually take this option, the manager can't bluff them, they are usually Union members] Or, do as a mate of mine did recently, bring back all mail not delivered after what he considered a reasonable time on the road, dump it on the Managers desk, and say " You deliver it", but not in those nice words. [ Over 20 years service, ready to retire]

The result? the manager saw the Team leader, and the most experienced "slotter" [an ex-postie] was permanently allotted to said mate. Is he happy. Not really, because of the shortage of posties [ off sick, left, etc] My mate has to deliver his run & most of another. Guess who is slotting the other? :wallbash: So, if your postie seems aggro, please cut them some slack. I have to say ,Managers are as frustrated as the workers, but , there is little they can do. Now I know how the saying from the USA, " going postal " , came about. :woot:Bob

[olbod]

Back in the sixty's I drove semi trailers on the mail runs down the Darling river and further west out of Bourke. We battled all conditions and breakdowns to keep the mail and supplies moving.
Wednesday was the only time I had at home and that day was used to service and maintain the truck.
I would do it all over again but those days are gone. The incentives, rewards and mateship are just not there anymore.
In this brave new world I have become a recluse.

[ATH]

I think the crap attitude set in many years ago when suddenly privatisation of government enterprises was first thought of.
Profit was the name of the game and bugger all else including the employees.
But saying that I used to drink with a postie years ago who wouldn't get off his bike for anything and wrote out the cards re parcel pick-up before he left the office to do the run.
And our postie for years constantly wrongly delivered our mail and others around us. We were always writing messages and redirecting mail and receiving mail with messages to the postie written on them usually calling him a blind bastard etc.... :o
We complained many times and were told on one occasion that it was "because he's got new glasses"!
Luckily he went after about 5 years as nothing the bosses said to him made any difference at all.
New blokes not bad but I do see him racing up and down the road apparently trying to check addresses sometimes.
AlanH.

[ecn226]

Since Armed Fahour became the CEO of Aust Post I have seen nothing but corporate greed. Lets face it why should Post make huge profits. Its a goverment corporation which provide a postal service to the citizen of Australia. (arguable) Last years profit was 288 million dollars after tax and the CEO is screwing everyone for more. Wouldn't keeping prices down and providing a good (read far better) service and making a profit just big enough to keep the bussiness growing be a better thing for everyone? He gets 2.8 million a year.:eek: :censored:He is not worth it. Thats more than the PM. Remember when the National Bank was closing branches everywhere a few years ago, well old mate Fahour had the reins there too. Watch out for disappering Post Offices.

[bobslandies]

Just saw this:

British government to sell off Royal Mail (http://finance.ninemsn.com.au/newsbusiness/aap/8688046/british-government-to-sell-of-royal-mail)

Probably end up like Canada Post or Italy.:(

Bob

[bee utey]

Here you go:

British government to sell off Royal Mail | News.com.au (http://www.news.com.au/business/breaking-news/british-government-to-sell-of-royal-mail/story-e6frfkur-1226677489607)

How soon before customers of AP have to pay to get any mail delivered at all?

[1950landy]

Since Armed Fahour became the CEO of Aust Post I have seen nothing but corporate greed. Lets face it why should Post make huge profits. Its a goverment corporation which provide a postal service to the citizen of Australia. (arguable) Last years profit was 288 million dollars after tax and the CEO is screwing everyone for more. Wouldn't keeping prices down and providing a good (read far better) service and making a profit just big enough to keep the bussiness growing be a better thing for everyone? He gets 2.8 million a year.:eek: :censored:He is not worth it. Thats more than the PM. Remember when the National Bank was closing branches everywhere a few years ago, well old mate Fahour had the reins there too. Watch out for disappering Post Offices.

They are already selling them , most PO's are privately owned . 3 out of the 4 post offices near me are owned by Indians:cool:

[isuzurover]

We have had a lot of (thankfully minor) problems with Australia Post.

1. We get mail for the same house number of a nearby street where only the first 2 characters of the street name are the same.
When we notified the local DC of this the response was "the postman cannot see the address line once they have been sorted into the frames"

2. We have had express post (and other) parcels sent by family members and correctly addressed returned as undeliverable.

3. We recently has an (express / perishable) parcel delivered (incorrectly) to the local DC instead of to work where it was addressed [Note it was delivered by Star Track which is an AP subsidiary]. When I called up AP to find the opening hours of the DC to collect, we were told: "it is not open to the public" despite the DC having a big sign out front with "Parcel Post Collection Opening Times"

4. When we get notes to collect parcels it is from one of 4 locations!!! The DC mentioned above, or one of 3 different LPOs!

[Roverlord off road spares]

Well we had a delivery today from the new contractor, I still can't see how they could put in a contract price so low and win the contract and then HAVE 2 in a van, one drives, other rushes out to deliver. So not are they undercutting but also so how can run 2 people doing a round.
A rumour going around that they knew one of their country men in Aus post to get in, but an unsubstanciated rumour.

[FeatherWeightDriver]

delivered by Star Track which is an AP subsidiary

Wow - I didn't know that! I was going to disagree that they were owned by AP but thankfully googled it first. :angel:

StarTrack is solely owned by Australia Post ( http://www.startrack.com.au/about-us/overview/ )
They used to be jointly owned by Australia Post and Qantas

Maybe it's time for a reverse takeover :wasntme:

[Tombie]

I think Australian Air Express is in the mix too.

[V8Ian]

Toll/TNT and Qqntas I think Tombie.

[Debacle]

Used to be a partnership between Qantas and Aust Post. Qantas owns AAE. TNT definitely wouldn't be involved as they are direct competitor to AAE, even though a lot of their air freight goes on Qantas/AAE planes.

[disco gazza]

TNT are owned by Dutch post,cant think of their name.


cheers

[ecn226]

Would that be PostNL Gazza?

[Eevo]

from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.


i got an email saying i have a package to pickup.

i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.

ffs.

to further add to the story, i had a second package sent to the parcel locker.

i get an email saying its ready ready to be picked up and this time, they give me a pin number to get in the door.

yippie i thought!

i get there, and the :censored::censored::censored: pin doesnt work.

aust post is run by a lot of a useless dumbass morons.

[Homestar]

to further add to the story, i had a second package sent to the parcel locker.

i get an email saying its ready ready to be picked up and this time, they give me a pin number to get in the door.

yippie i thought!

i get there, and the :censored::censored::censored: pin doesnt work.

aust post is run by a lot of a useless dumbass morons.

Certainly sounds like it over your way. I don't know why they have the parcel lockers locked up where you are, sort of defeats the purpose of them. All the ones I use and have seen around here are all outside in a carpark.

[1950landy]

Out of the 4 poat offices near where I live they dont have ano post lockers , not even the main sorting office:(

[richard4u2]

if anyone is in the market for a sewing machine I see in the latest aust post flyer they are selling them now , wonder if they will give demo's how to use them :confused:

[bobslandies]

Seems like the hopeless delivery system is getting through to Australia Post:

Residents from a Melbourne suburb have stood up to an Australia Post parcel delivery driver who threw their packages or left them lying in the rain. The postal corporation has finally disciplined the driver, after a slew of complaints from locals in Upwey who were fed up with their mistreated mail, the Herald Sun reports.

Residents also reported incidents where parcels were tossed over fences or dumped at the end of a driveway, without being signed off. “People have put in so many complaints and nothing has been done,” one unnamed local told the newspaper.

An Australia Post spokeswoman said one driver was responsible for the complaints and that he had been disciplined.

"After being made aware of this behaviour, Australia Post has directly spoken to the delivery driver involved and reminded them of our customer service commitment and delivery standards," she said.

She added that 20 million items we delivered every day and "the vast majority of items arrive safely and on time".

"Our staff take great pride in the timely, safe and efficient delivery of mail and parcels," she said.

Free-throwing Australia Post driver disciplined (http://news.ninemsn.com.au/national/2013/11/27/05/40/free-throwing-australia-post-driver-disciplined)

Bob

[UncleHo]

We must be lucky as our Aust Post mailman and the parcel contractor are quite good, postie has been doing this route a few years now, but when he goes on holidays our mail could end up anywhere,even though there is the house No by the post box in 4 inch high black numbers on a white background so the Ambos,Energex, and the Plods can find their way along (semi-rural) so no street lighting :)

[1950landy]

Our daughter ordered a book for out grandson for christmas & had it delivered to our place registered mail. We came home & found it foldered in half & pushed in the letter box:o which the complete front opens to take parcels 250 X 150 X 350 deep. It was a major opporation to get it out , the book was ruined & when I complained to the TOOTHLESS TIGERS ( Aust Post ) was told we had signed for it.:mad:

[Mick_Marsh]

Our daughter ordered a book for out grandson for christmas & had it delivered to our place registered mail. We came home & found it foldered in half & pushed in the letter box:o which the complete front opens to take parcels 250 X 150 X 350 deep. It was a major opporation to get it out , the book was ruined & when I complained to the TOOTHLESS TIGERS ( Aust Post ) was told we had signed for it.:mad:
Ask who signed for it.
Ask to see the signature.

[Eevo]

Ask who signed for it.
Ask to see the signature.

do it!
dont let go til you see the signature

[Roverlord off road spares]

Seems like the hopeless delivery system is getting through to Australia Post:

Residents from a Melbourne suburb have stood up to an Australia Post parcel delivery driver who threw their packages or left them lying in the rain. The postal corporation has finally disciplined the driver, after a slew of complaints from locals in Upwey who were fed up with their mistreated mail, the Herald Sun reports.

Residents also reported incidents where parcels were tossed over fences or dumped at the end of a driveway, without being signed off. “People have put in so many complaints and nothing has been done,” one unnamed local told the newspaper.

An Australia Post spokeswoman said one driver was responsible for the complaints and that he had been disciplined.

"After being made aware of this behaviour, Australia Post has directly spoken to the delivery driver involved and reminded them of our customer service commitment and delivery standards," she said.

She added that 20 million items we delivered every day and "the vast majority of items arrive safely and on time".

"Our staff take great pride in the timely, safe and efficient delivery of mail and parcels," she said.

Free-throwing Australia Post driver disciplined (http://news.ninemsn.com.au/national/2013/11/27/05/40/free-throwing-australia-post-driver-disciplined)

Bob
Upwey, we were getting them from the Belgrave which is our delivery centre,we mail via Upwey. all I can say now is the postie brings items to my door, politely knocks anjd waits for us to answer. And will leave mail for us so no carding.
Things are looking very positive:)

[Stacks]

As a postie we can leave your registered eparcels if you state in the comment section otherwise any other item we have to card if you aren't present. But in saying that as of last we eparcels have stopped being sent to us, 6-4 everyday and now there asking us to work 6-7 :/ for 2 weeks

[richard4u2]

Our daughter ordered a book for out grandson for christmas & had it delivered to our place registered mail. We came home & found it foldered in half & pushed in the letter box:o which the complete front opens to take parcels 250 X 150 X 350 deep. It was a major opporation to get it out , the book was ruined & when I complained to the TOOTHLESS TIGERS ( Aust Post ) was told we had signed for it.:mad:
I would ring postal investigation in Melbourne on this one