rb30gtr
19th August 2013, 12:50 PM
Hi All,
I have an interesting scenario.
A young friend of mine (my brothers apprentice) bought a Toyota 4 runner about a month ago.
Not a bad car, reasonably high km's, pretty straight body, bit of a lift and 2 sets of tyres, not a bad beginner car for 4 grand.
Anyway, 2nd week in and on its way in to get a service, car was stopped at a servo, filled with fuel and the tyres checked, one was leaking a bit, and then as it was re started it sounded like the top end was trying to stone itself to death. So the car was immediately switched off and towed to the mechanic workshop it was going to for its 5000km service (this is not the workshop that provided the new motor 3 months ago)
Info - The motor was rebuilt with a 12 month warranty by a company called *** *** (In Western Sydney) just over 5000kms ago. The previous owner had the 1000km service done at the same place and the new owner was taking it in for the 5000km service when it failed.
Anyway, to be nice I called around to make some inquiries on his behalf as he isn't the best at keeping his cool, and this is a big deal for a 2nd year apprentice. 4000 is huge money for someone is his position!
So without going into too much detail, they have not only refused to view the car for warranty work they pointed me towards FairTrade. Their reasoning for not willing to help is they are claiming the car has been dismantled by a non licensed mechanic.
*The car was immediately towed to a licensed and accredited mechanic, who has not dismantled the engine. Just assessed the damage before mentioning that it will be a warranty fix. Also the mechanic who has the car in his workshop called ****** **** and they tried a different line and still refused to take the vehicle in or assess the damage.
The biggest issue is they are claiming 3 or 4 different stories, and that I had told them the engine was dismantled, and thrashed and all sorts of strange going on's. And the claim is based on documented notes..Interesting I have a very different story of how things went down.
Anyone had a similar issue? And where do we stand?
The tribunal application is going in this week and fair trade are pretty obviously on the side of ******* *** based on the information they have provided. Which is false might I add.
It's almost like they have a 'get out of warranty' procedure response that they try on with any customer who has an issue.
Anyway, it is nice to vent, if anyone can shed some light it would be much appreciated.
I have an interesting scenario.
A young friend of mine (my brothers apprentice) bought a Toyota 4 runner about a month ago.
Not a bad car, reasonably high km's, pretty straight body, bit of a lift and 2 sets of tyres, not a bad beginner car for 4 grand.
Anyway, 2nd week in and on its way in to get a service, car was stopped at a servo, filled with fuel and the tyres checked, one was leaking a bit, and then as it was re started it sounded like the top end was trying to stone itself to death. So the car was immediately switched off and towed to the mechanic workshop it was going to for its 5000km service (this is not the workshop that provided the new motor 3 months ago)
Info - The motor was rebuilt with a 12 month warranty by a company called *** *** (In Western Sydney) just over 5000kms ago. The previous owner had the 1000km service done at the same place and the new owner was taking it in for the 5000km service when it failed.
Anyway, to be nice I called around to make some inquiries on his behalf as he isn't the best at keeping his cool, and this is a big deal for a 2nd year apprentice. 4000 is huge money for someone is his position!
So without going into too much detail, they have not only refused to view the car for warranty work they pointed me towards FairTrade. Their reasoning for not willing to help is they are claiming the car has been dismantled by a non licensed mechanic.
*The car was immediately towed to a licensed and accredited mechanic, who has not dismantled the engine. Just assessed the damage before mentioning that it will be a warranty fix. Also the mechanic who has the car in his workshop called ****** **** and they tried a different line and still refused to take the vehicle in or assess the damage.
The biggest issue is they are claiming 3 or 4 different stories, and that I had told them the engine was dismantled, and thrashed and all sorts of strange going on's. And the claim is based on documented notes..Interesting I have a very different story of how things went down.
Anyone had a similar issue? And where do we stand?
The tribunal application is going in this week and fair trade are pretty obviously on the side of ******* *** based on the information they have provided. Which is false might I add.
It's almost like they have a 'get out of warranty' procedure response that they try on with any customer who has an issue.
Anyway, it is nice to vent, if anyone can shed some light it would be much appreciated.