Is the extended warranty worth it

[dazray]

My D4 has just had it's 2nd birthday and has 18,500klms on the clock.
Being the second car I estimate that even after 5 years it will only
have done around 50,000klms and $3995 for extended warranty
is a fair amount of spaghetti...

[~Rich~]

Looking at how many kilometers you do I think the extended warranty would only last one year! I recall it was 2 yrs / 50,000k or thereabout for a secondhand vehicle from a dealer.

Clocking some k's up there!

[lro11]

I bought a 3 year extended warranty for my d2 from holden it cost $1200 and in the last year I went to the dealer and they found $2700 worth of things that needed fixing. So in my case money well spent.

[ozetim]

I bought the warranty when we picked up the D4 last month. $3295 with a $400 discount gets me an extra 2 years and 200,000 km. Price goes up to 3995 as you've just found out. Since SWMBO has a hankering to go touring so I figured it was piece of mind.
If you plan on selling the car within a year or two then the extra warranty could help you move it?

[DanW]

I had the Land Rover branded Allianz one for my D3. It turned out to be completely useless. They refused to pay for a Seatbelt retractor, a drive shaft seal, and suspension bushes.

I'll be hanging on to my $4k and putting that towards anything that needs fixing after 3 years. and this time I'm better armed about my consumer rights as well. Just because the car is out of warranty doesn't mean you have to foot the whole bill to replace something that reasonably should have lasted more than 3 years.

Also, if you are going to trade a vehicle with some extended warranty left, make sure you cancel it and get a pro-rata refund. That's the first thing the trading dealer will do with it.

BTW, the commission on the extended warranties are well above 30% which is the only reason the dealer thinks it's a good idea!

[firefoxGC]

Hi Dan, and others.. Watch this space on the Allianz Warranty and Landrover extended program. I currently have a very serious issue being dealt with by the powers that be, which they are in serious breach of multiple clauses in their contract. If they do not address them to satisfaction there is going to be alot of pain, plus the opportunity for others on here that have failed to get the legal requirements in a class action that is backed (written) by dealers and also by evidence from within alliance themselves that they are in direct breach of their agreements. (i have it all!). We are currently giving alliance the opportunity to do the right thing before and if i take it pubic!

Yes at the moment Alliance is something i would avoid as even if they come good, they certainly left me in the lurch and broke all the agreements with me..

[SBD4]

Interesting Firefox,is it your transmission?

I am 3000Km and 7 weeks away from from end of warranty and need to make up my mind shortly on extending my warranty. There has been talk previously of another broker who has done a good deal on these warranties. I guess the question is are they worth it and are they honoured in the same way as the factory warranty?

[firefoxGC]

I've had the warranty side turn a few stupid things down. However the car failed horrifically out at birdsville and Allianz and landrover both failed on every front! The local dealer is trying to sort out the mess and promises.
Ill be able to update everyone in the next couple of days. I'm giving them the opportunity to do the right, correct and legal thing, but I get the feeling they won't because they didn't previously.

[chuck]

I purchased a genuine factory warranty extension just as I sold my D3.

It would be fair to say that the extended warranty paid for itself just in the resale value alone.

The new owner clamed for a new compressor with no problems I believe.

[Celtoid]

Hi Dan, and others.. Watch this space on the Allianz Warranty and Landrover extended program. I currently have a very serious issue being dealt with by the powers that be, which they are in serious breach of multiple clauses in their contract. If they do not address them to satisfaction there is going to be alot of pain, plus the opportunity for others on here that have failed to get the legal requirements in a class action that is backed (written) by dealers and also by evidence from within alliance themselves that they are in direct breach of their agreements. (i have it all!). We are currently giving alliance the opportunity to do the right thing before and if i take it pubic!

Yes at the moment Alliance is something i would avoid as even if they come good, they certainly left me in the lurch and broke all the agreements with me..

Hi,

You've written Alliance and Allianz, which are two different companies. :confused:

I read on this forum that the LR Extended Warranty is a bit of a misnomer and only covers major stuff. I do think it's underwritten by Allianz however.

Allianz also offer another level of cover, if you go to them directly for the same price as the LR brokered cover. This is the one I choose.

It's only been tested once when I had yet another turbo failure....the others were covered under the original warranty. Allianz covered it no questions asked which I though was ridiculous as LR had never properly fixed the original issue.

However, at the end of the day I was happy, no cost or stress to me and got to drive a new Jag for three days.

Hope things work out for you mate.

Cheers,

Kev.

[Twisted]

When I purchased my RRS I was offered the 2yr warranty through Allianz so after a bit of reading I thought yep sounds good,Wrong!!!
I claimed air compressor and lower control arms within the first month and was told no that's "wear n tear" bull**** I say as a lot of the guys on this forum have had there's covered so complained to car yard that I purchased the car from.And after a lot of bitching and moaning they reimbursed my money for the warranty even though I'm still able to use it!!
I cancelled my car insurance with Allianz and I've gone else where!!
Yep to say I'm bitter is an understatement!!

Paul

[firefoxGC]

apologies kev, when i do say Allianz or other, i am covered with Allianz.

I have a RRS 2010 that is fully supported by Bruce Lynton Landrover Gold Coast. About 4 months ago i had an option to keep the RRS (with the great engine and all the luxury pack features) or buy a D4 HSE.. Mainly because of the engine i decided to keep the RRS and the dealer put it onto a extended Landrover Warranty that is underwritten by Allianz.

I probably should say i've had some success today with Allianz. Really i left it with my dealer to sort out, and i can say i love my dealer they really bend over backwards to support the customer and ensure they are looked after. I CANNOT say the same for Customer CARE!

We've managed to get some value from Allianz today to address issues and promises they made, although it's really NOT what they should have done, they did do something, which sounds better then what some are getting here..

[Ghost-Who-Walks]

There are quite a few posts about this topic already.
I did a fair bit of research before purchasing a Extended New Car Warranty through Allianz, and thankfully haven't had to use it yet!
Link to detailed info...

http://www.aulro.com/afvb/d3-d4-rrs/168658-extended-warranties.html

Enjoy the read! :)

[GregMilner]

I just sold my 2010 RRS 3.0, I bought the extended warranty when I purchased the car new, I certainly think having it helped sell it, but having read these posts I'm a bit glad I never had to claim on it.
Certainly had to call on the LR warranty a lot during the three years I had the car. Turbos, new engine, brakes and steering etc etc....

[Dirty3]

I had the Land Rover branded Allianz one for my D3. It turned out to be completely useless. They refused to pay for a Seatbelt retractor, a drive shaft seal, and suspension bushes.

I had the LR extended warranty underwritten by Allianz and had the exact opposite experience. I had a couple of claims over the 2 years and no question it was fixed. I'd say it could also come down to the dealer and how they handle a claim as well. I had steering arm bushes covered, a new brake booster & rear diff replaced all under extended warranty. I thought it was excellent value for money.
Cheers,
Neil.

[firefoxGC]

I think th reason for the hit and miss maybe the dealer. My local guys ensure they support me and use the warranty like it is supposed to be. I have made a number of warranty claims with the, and Allianz has covered. Recently I've had a lot of problems with roadside making promises and not delivering and also landrover customer care just not caring. I also had another dealer attempt a small claim against Allianz in which they refused. However my local guys looked at the material and what it was and is getting them to pay.

I think we've got to find the right dealers.

[herrBlick]

Wish I had of got it

[alittlebitconcerned]

I was initially disapointed when extended warranty was withdrawn for the defender only a few months after I bought one. I had been planning on getting it and missed out.
In retrospect I missed out on nothing. The quality of work I received from the dealerships was very poor at best. The amount of panel damage done to my car by the dealerships was more than I've accumulated on all the trips I've done combined. The misdiagnosis's, the repeated attempts at simple repairs, the bald faced lies I was subjected to, and the dodging and weaving the dealerships performed to avoid being held to account for any of the above.
Not worth the paper it is written on in my honest opinion.

[George II]

Hi well I wouldn't be without one. I had a 3 yr extended with Allianz for my D3 , it was one I bought from a broker (Platinum Direct Finance) in may 2010 for $2331 (at the time about $1000 cheaper than the landrover equivalent from the same company). Over the next 3 years I had so many things get replaced under the warranty that I must have saved at least $10000. eg Front Diff, Air Suspension control block , Wheel Bearing, 1/2 cost of front control arms , Heater control unit , exhaust gaskets , just to name a few.
Have just bought a new D4 as the D3 had just come out of warrantee and it was still having issues so time to bail out.
will certainly go for another one - notice that they are only offering 2 year extensions now ? anyone found a 3 yr one ? Are any of the brokers cheaper these days ?
Mind you I had to hound the Dealer constantly about issues - the poor guys at the service desk used to try & hide when they saw me walking in . They have a terrible job having to deal with dissatisfied customers and then also having to argue the point with the insurance companies - you can see why some dealers just give up & side with the insurance people.
anyway that's my 2 bobs worth. rgds

[Celtoid]

I just sold my 2010 RRS 3.0, I bought the extended warranty when I purchased the car new, I certainly think having it helped sell it, but having read these posts I'm a bit glad I never had to claim on it.
Certainly had to call on the LR warranty a lot during the three years I had the car. Turbos, new engine, brakes and steering etc etc....

Mate you did have a horror run.....I've read your tales of woe through the last year or so.

What did you end up buying to replace the RRS?

Cheers,

Kev.

[Celtoid]

Hi All,

Unfortunately I've just had to put my Allianz extended (NEW) warranty to the test. NEW is a higher cover than the ASSURED that LR offer through Allianz.

My D4 was due for a service but I reported suspension knocking and an oil leak.

I've had the oil pump, some suspension/steering parts replaced and some other bits and bobs.

I know the leaking oil has caused damage to other parts, including the timing belt but since I haven't got the car back or the report I'm not sure what was caused by what.

However, Allianz have covered everything bar the timing belt....which they claim is a wear and tear, consumable item (I believe).

I'm mainly very happy with the result but am going to pursue them for the belt too, as it did not need replacing until it got contaminated by the leaking oil pump. On reading the policy, this should be covered, so I'm taking it up with them next week.

I'll keep you posted.

Cheers,

Kev.

[101RRS]

However, Allianz have covered everything bar the timing belt....which they claim is a wear and tear, consumable item (I believe).

I'm mainly very happy with the result but am going to pursue them for the belt too, as it did not need replacing until it got contaminated by the leaking oil pump. On reading the policy, this should be covered, so I'm taking it up with them next week.



You are correct it is a consumable item and would not be covered when it was time to replace it but if it is not time to replace it and is being replaced due to damage elesewhere - yes it should be covered - even if it is on a proportional basis ie if the belt is half worn/half way through its maintenance cycle then half the cost is reinbursed.

Garry

[discotwinturbo]

I don't get there wear and tear exclusions.....most things are wear and tear. Compressor failing during extended warranty...is wear and tear. Suspension parts are wear and tear.

I think everything should be covered from the time the money is paid.

I had an extended Holden warranty on a berlina wagon a few years back....first claim declined due to it being wear and tear. Sold the car a month later as I just knew anything from then was going to be declined due to wear and tear.

Brett.....

[Celtoid]

You are correct it is a consumable item and would not be covered when it was time to replace it but if it is not time to replace it and is being replaced due to damage elesewhere - yes it should be covered - even if it is on a proportional basis ie if the belt is half worn/half way through its maintenance cycle then half the cost is reinbursed.

Garry

That's my exact though.

I don't have the service schedule as it's currently with my car, anybody know what the life of the belt is? I forgot to specifically ask LR but I asked them if the belt was due to be changed and they said no, only due to contamination.

I Googled but could only find UK schedules which may or may not be the same. 112K is what they are stating....and I guess that's miles. My car has only done 77K, so it should be a fair way off.

Anyway, I've fired up the broker who sold me the policy, so she's planning to give them curry next week as well. so here's hoping.

Cheers,

Kev.

[101RRS]

I do not know about the 3.0 but the 2.7 is 160,000km or 7 years whatever comes first.

Garry

[GregMilner]

Mate you did have a horror run.....I've read your tales of woe through the last year or so.

What did you end up buying to replace the RRS?

Cheers,

Kev.

Hi Kev, only just saw your query today. Just picked up a very nice full fat 2012 Vogue TDV8 Luxury L322, white with Active Suspension and two sets of wheels/tyres (22s and 20s).
Wow, what a great vehicle. At 58, it's more a ride comfort thing for me these days, and towing a 2.3 ton boat. It's like chalk and cheese compared with the RRS, which was my first LR. And for not a lot more than a new D4 HSE.
It's the very same car I lusted after at the new car showroom last year, but not at more than 190K. Thankfully, the chap who did buy it took a 70k bath on it in less than a year. But I guess he's pretty happy with the L405 V8 supercharged he bought a couple of months ago:)
I was more than happy to take the little-used L322 off his hands, it's only done 15,000km.

[Graeme]

I do not know about the 3.0 but the 2.7 is 160,000km or 7 years whatever comes first.

Garry
As the TD5 was 100K kms I recently acquired a new genuine belt ($60) for the 3.0 because its done over 115K and will be fitting the new belt when I get to fit my fused alternator cable.

[Celtoid]

Hi Kev, only just saw your query today. Just picked up a very nice full fat 2012 Vogue TDV8 Luxury L322, white with Active Suspension and two sets of wheels/tyres (22s and 20s).
Wow, what a great vehicle. At 58, it's more a ride comfort thing for me these days, and towing a 2.3 ton boat. It's like chalk and cheese compared with the RRS, which was my first LR. And for not a lot more than a new D4 HSE.
It's the very same car I lusted after at the new car showroom last year, but not at more than 190K. Thankfully, the chap who did buy it took a 70k bath on it in less than a year. But I guess he's pretty happy with the L405 V8 supercharged he bought a couple of months ago:)
I was more than happy to take the little-used L322 off his hands, it's only done 15,000km.

And it even sticks to the roof......or is that just the way I'm seeing your Avatar right now LOL??!!!

I'm very jealous but don't think I'd do what I do in my D4 in a Vogue. But as you say, it would be a very, very comfortable machine.....rolling luxury. Great price too.

I'd sell the wife's Merc and buy a RR in a flash.....if I could get away with it....she hates them. Don't know what's wrong with her.....doesn't like the loaner XF Jag that I have right now either (which is a beautiful car). Must be a girl thing :wasntme:....too big.....

Congrats mate.

Cheers,

Kev.

[Celtoid]

As the TD5 was 100K kms I recently acquired a new genuine belt ($60) for the 3.0 because its done over 115K and will be fitting the new belt when I get to fit my fused alternator cable.

$60.....OMG....a tad different from the $300+ LR are quoting.....does it take a year to change....LOL???

Cheers mate,

Kev.

[GregMilner]

And it even sticks to the roof......or is that just the way I'm seeing your Avatar right now LOL??!!!

I'm very jealous but don't think I'd do what I do in my D4 in a Vogue. But as you say, it would be a very, very comfortable machine.....rolling luxury. Great price too.

I'd sell the wife's Merc and buy a RR in a flash.....if I could get away with it....she hates them. Don't know what's wrong with her.....doesn't like the loaner XF Jag that I have right now either (which is a beautiful car). Must be a girl thing :wasntme:....too big.....

Congrats mate.

Cheers,

Kev.

Damned if I know how to fix the avatar thingy. But Kev, isn't the FFRR the world's greatest off-roader? We'll be testing it next year, towing a camper trailer down the Gibb River Rd from Kununurra to Broome. Not for me the blinged up Urban Assault Vehicle:-)
My wife absolutely loves it...although we've only had it three days, so she hasn't actually driven it yet. But she loved driving the Sport.
As for extended warranty, I'll definitely be getting it for this one. The thought of expensive repairs makes me shudder. I was quoted about $3300 by Allianz the other day. (Who, by the way, also quoted me $2,300 for comprehensive insurance. I went to APIA, who sold it to me for $900. Worth shopping around.)

[Graeme]

$60.....OMG....a tad different from the $300+ LR are quoting.....does it take a year to change....LOL???

Cheers mate,

Kev.
That price was for the belt from a Melb dealer. Fitting of a new belt as part of replacing the oil pump should be no charge.

[Celtoid]

Damned if I know how to fix the avatar thingy. But Kev, isn't the FFRR the world's greatest off-roader? We'll be testing it next year, towing a camper trailer down the Gibb River Rd from Kununurra to Broome. Not for me the blinged up Urban Assault Vehicle:-)
My wife absolutely loves it...although we've only had it three days, so she hasn't actually driven it yet. But she loved driving the Sport.
As for extended warranty, I'll definitely be getting it for this one. The thought of expensive repairs makes me shudder. I was quoted about $3300 by Allianz the other day. (Who, by the way, also quoted me $2,300 for comprehensive insurance. I went to APIA, who sold it to me for $900. Worth shopping around.)

Oh, I'm not doubting the ability of the car.....I'm doubting the resolve of myself if I owned one.....I wouldn't want to get it dirty and scratched...LOL!!! :D

[GregMilner]

Oh, I'm not doubting the ability of the car.....I'm doubting the resolve of myself if I owned one.....I wouldn't want to get it dirty and scratched...LOL!!! :D

Yeah I'm a bit anal when it comes to keeping things perfect. Having just spent several hours washing, clay barring and waxing the beast, I certainly won't be taking bush bashing. But the Gibb is a very wide road:-)

[Celtoid]

Yeah I'm a bit anal when it comes to keeping things perfect. Having just spent several hours washing, clay barring and waxing the beast, I certainly won't be taking bush bashing. But the Gibb is a very wide road:-)


Oh, and you have it back on the floor now...;)

[Celtoid]

I do not know about the 3.0 but the 2.7 is 160,000km or 7 years whatever comes first.

Garry

I had a quick chat this morning with LR....needed info to tackle Allianz.

182K and 7 years on the 3.0L timing belts. So Allianz are definitely bunging it on considering there aren't any 7 year old D4s and mine has only clocked 77K. :mad:

[Celtoid]

I contacted Meaghan Roulston, who sold me the extended warranty. Unfortunately she doesn't deal with Allianz anymore but she offered to pursue it for me.

Chatted to her Friday arvo ...... LR called me 20 minutes ago...everything associated with the Oil Pump leak/failure is now getting covered.

Meaghan chased heaps of people up this morning, which led to chats with some very senior insurance folks and Bob's Your Uncle....local Allianz office got told to cover everything.

Shouldn't have to have come to this but a good outcome none the less. :D

[GregMilner]

I contacted Meaghan Roulston, who sold me the extended warranty. Unfortunately she doesn't deal with Allianz anymore but she offered to pursue it for me.

Chatted to her Friday arvo ...... LR called me 20 minutes ago...everything associated with the Oil Pump leak/failure is now getting covered.

Meaghan chased heaps of people up this morning, which led to chats with some very senior insurance folks and Bob's Your Uncle....local Allianz office got told to cover everything.

Shouldn't have to have come to this but a good outcome none the less. :D

That is a good result. But you're right, it shouldn't have come to that. Having said that, I'd rather have the extended warranty than not.

[Celtoid]

That is a good result. But you're right, it shouldn't have come to that. Having said that, I'd rather have the extended warranty than not.

Definitely....I haven't got the full report yet....hopefully tomorrow....but I think I'd have been a K or so out of pocket.

This added to the Turbo replacement a few months ago have paid off the premium already.

Cheers,

Kev.

[Graeme]

I've just realised that you reported that the timing belt was changed, not the serpentine belt that I "read".

[Celtoid]

I've just realised that you reported that the timing belt was changed, not the serpentine belt that I "read".

Wha....am I missing something?

Two belts I believe.

[Graeme]

My comments were incorrectly for the serpentine belt, not the timing belt hence the cost/fitting discrepancy.

[Celtoid]

My comments were incorrectly for the serpentine belt, not the timing belt hence the cost/fitting discrepancy.

Ah right, got it.

Still don't know what that is though...:confused:

Embarrassingly, I've never actually seen my engine without the covers....hard to believe I used to rebuilt cars in my teens and 20s .... and self serviced up until a decade or so ago :mad:.

Let me guess....really big long windy belt that would normally be found at the front of the engine that runs lots of stuff....water pump, brakes, etc....???:eek: