Land Rover Assist

[wbowner]

Hi,

Has any one been unlucky enough to require LRA assist in remote areas.

If so how have you found it.

There does not seem to be many service areas in remote areas. I think they only cover up to 60km in remote areas if at all, which is bug)&& all in OZ, could be wrong about that.

Rich

[ATH]

My warranty is about to run out and I've just received their latest offering. The top cover at 140 bucks for the next year only covers assistance from 2 wheel drive vehicles and for a max of 1000 bucks. It does not cover anything being towed.
Years ago (10 actually) when I bought a new Td5 110 the extended warranty said they would recover you from where ever and included anything being towed. They did just that from Newman and even paid up for most accommodation costs and airfares home for both of us.
Things seem to have changed since the Defenders deterioration under Ford.
I'm just going through the exercise of comparing RACWA to LRA and will make a decision soon.
AlanH.

[Safari]

Hi, Years ago (1998?) I had my 110 freighted from Bamaga to Cairns by barge, 2 x hire 4WDS supplied for a month (mine was a 7 seater and needed 2 cars to seat 7 ) while they rebuilt the motor all at no cost as it was under new car warranty. Don't know what it's like now days. Cheers Rob

[eddy]

I have just made use of RACWA classic roadside assist,which provided $2000 worth of recovery.Used it all for a 300km tilt tray ride from Galvans Gorge to Derby,paid the extra $310....no problems with RAC,so well pleased.I think the top the top cover provides about $7000 worth.

[wbowner]

How difficult is it to find an appropriate mechanics to fix your problems.

There does not seem to be many LR dealers around when you go outback a bit.
Not sure about authorized agents.

This is a bit of a worry when you consider they will do nothing

"The provision of benefits and services under Land Rover Assist is subject to:
• Resources available in the area "

My over all concern is if you break down in an outback adventure here the hell would tie you for repairs.

Richard

[Eeny]

I have a D3 TDV6 SE MY2007 from new and have used LR assist twice to date. Once was in the Canberra metro area (home town) after I put rocket fuel into it whilst towing a float:( the response time was very quick and i was impressed with the overall service.

another time was in a rather remote area near Towamba in southern NSW. the D3 decided to completely crash its ECU after I climbed a wicked hill and parked it overnight. The LR assist told me they could not recover me (because they use a flat bed trailer or truck as opposed) and I had to get my D3 to a formed road. It was going to cost me quite a few hundred to get a 4wd recovery operation. I ended up using my series III to lower the D3 to a point where I could then tow it to a pick up point. The tow distance to Canberra was 275km and was going to cost me a small fortune. I had a few issues with the service providers about non-offer of accommodation etc - ie, they didn't offer me the frills of the cover they were supposed to. Anyway, LR Assist made peace by generously towing my D3 to Canberra for nothing.

So, I am very happy with the service and I guess i'll add the 110 in 3 year's time.

oh, my ECU replacement stung.

[wbowner]

The service seems ok but going back to my earlier point, what would happen if you broke down in the NT or in the middle of WA.

Where could you get towed hen as no service agents around and hey have that exception clause I mentioned above.

Rich

[UncleHo]

Now you know why Landrover has such a small market share,Ford stripped out most of the country dealers after BMW flogged it to them in the early 2000's,that is why the Japanese brands got such a toehold,service and spares availability,with a trained dealer in most country towns in the 1960's during Landrover's Leyland era.

[wbowner]

Now you know why Landrover has such a small market share,Ford stripped out most of the country dealers after BMW flogged it to them in the early 2000's,that is why the Japanese brands got such a toehold,service and spares availability,with a trained dealer in most country towns in the 1960's during Landrover's Leyland era.

So ya reckon you should buy a Toyota :D

It is a concern. Not sure how much it would cost to recover your car from one of these remote areas to an authorized service agents and whether LR assist or any of the other companies like NRMA would cover it. NRMA may cover a bit but may not take to a LR dealer.

Rich

[Celtoid]

I had a conversation with Road Side Assist when I renewed mine. I was uming and awing with whether I should just change the status on my RACQ membership.

They stated quite clearly that if there is no Road Side Assist available a local carrier will be hired.....so it very well could be the same RACQ guy recovering you.....to where I guess is the next question.

I believe RACQ would do the same...if they had nobody local, they'd have contacts for local contractors....then it's going to be pot luck with what you get....a bit like using RSA anyway....as I've experienced and heard that they have had some mental midgets working for them.

And I don't think LR have a monopoly on that.....

My wife's Merc blew a water pump so she called Mercedes Road Side Assist. I picked her up as she was only a few minutes away. Road Side Assist were supposed to ring me (enroute) as the car was locked.

After hearing nothing for a while I just drove down there. Here was the Neanderthal, car connected, all ready to skull drag it onto the flat bed truck. Too freakin lazy to call me....didn't give a crap that the alarm would be blaring, and he may have damaged the handbrake and transmission locking pin!!!:mad:

[jon3950]

NRMA may cover a bit but may not take to a LR dealer.

I used the NRMA to recover my D3 from the High Country when I split a coolant line. I was lucky in that I managed to get to a road before losing all the coolant (end of Twins Jeep Track) but their premium cover worked very well. Basically, I had $3k to spend recovering the vehicle and this could be spent however I wanted - towing, accommodation, hire car etc. I ended up getting a hire car and the Disco towed back to my dealer in Sydney, at no cost to me.

It would work exactly the same in more remote areas. They will organise anything you want, but if it costs more than $3k you will pay the difference.

After that experience I haven't bothered with LR Assist.

Cheers,
Jon

[NT5224]

Hello all

I live outback and so when I bought my Puma last year I called and asked Land Rover Australia whether their new vehicle assistance and recovery services would extend to my part of the world.

The folks down south said 'yes it would' and cited the example of doing a recovery on a breakdown out in Arnhem Land. They said they'd even had to get permits from blackfella councils and whatever...

Personally I wouldn't rely on LRA undertaking remote recoveries. If you read the small print there's something about recoveries of over a certain distance (60Km?) from the dealer being at the owners expense. I've never had anybody adequately explain that too me, LRA just say you're covered anywhere in Australia.

If I can't get the Puma started one morning, then I'll just have to drag it out as far as the bitumen with my old Toyota. Much as it pains me to admit it, that old thing always fires up...... ;).

But if anybody has been safely recovered off the Canning or the Simpson
at LRA expense I'd love to hear about it....

Cheers

Alan