Bad eBay vendor

[AnD3rew]

Had my first sour taste ebay experience in quite some time recently with an Australian vendor of 4x4 gear and lights with a lot of stuff on eBay. I broke my rules and bought a set of Hella Rallye 4000 compact lights which was advertised as having a fully internally mountable HID kit, from a vendor with a 98.7% positive rating, normally they have to be high 99's for me to deal with them. I should have stuck to my rules.

Firstly they sent full size Rallye 4000's not the compacts, I contacted them and they admitted their mistake and when I asked them to pay for the return they said to just put return to sender on box and take to a post office. I asked them to send a courier they said couriers wouldn't do that which is :censored:. Anyway I waste my time taking the package back and I got a huge lecture from the Australia post office as of course they don't normally accept registered parcels back for return when they have been signed for but they let it go and took it. The vendor did then send the right product with some very valuable (their words) freebies which they said should make me very happy. (A hella branded stubby cooler and a couple of 4wd DVD' which they clearly got as freebies from their suppliers one was even branded with a supplier name.)

When I went to install the HID kit I couldn't get it to fit and when I sent them feedback they told me not to get cranky (which made me even more cranky) and told me they had sold tons of them with no complaints. When I called them the next day they finally admitted that it didn't fit inside but that I could glue the ballast to the back of the lights. When I said this wouldn't work for me they agreed to have me return the HID kit, and send me the normal Xenon globes and refund the difference between the lights without the HID kit. The clincher was that they refused to pay for the return postage and said they were sending me some special globes which were worth an extra $35 bucks. This is also just :censored: I just got some bog standard 100w H1 globes you can buy better on eBay from others for a lot less than $35.

I wanted to have the lights installed mo than three weeks ago, I am now several weeks from the initial order I have had to make two unnecessary trips to the post office , I don't have the product I wanted and had to pay for the privilege of returning the HID kit.

I will respect the AULRO rules and not name them, but PM me if you like and I will tell you.

[D110V8D]

This happened to me recently on ebay.

My experience wasn't anything to do with lights or car parts for that matter, but instead it was a meat mincer. Lol

I was so unhappy with the product and the service after the purchase that I decided to list an ad back on ebay warning people not to buy the crap product that I had originally purchased. Mind you I only decided to do this after getting well and truly ****ed over buy the seller, and he knew exactly what he was doing. He had a plan for neg feedback and he stooged me and, asit turns out, many others. If anyone want's details Pm me......

In the end I estimate, from the feedback I got through the add I posted, I cost the seller around $2500 in sales at least. I eventually got bored relisting the add and dealing with refunds to people who thought I was selling the ****ing thing. Knobs!

Stick it to ém man. Assholes on ebay are rampant and should be shut down. :twisted:

[Roverlord off road spares]

If you paid by paypal open a dispute case item not as decribed

[AnD3rew]

If you paid by paypal open a dispute case item not as decribed


I did pay by Paypal, he did refund the amount of difference between the lights alone and the lights with HID, so all I am actually financially out is about $17 for postage and all of the wasted time and hassle. I can't be bothered opening a dispute, I have wasted enough time with this clown, I wold rather cost him some future sales and protect others from him.

[R Miller]

when it comes to ebay always pay with paypal, its the only insurance u have, even though its not perfect you at least have a chance of a positive outcome

[brenno]

I'm willing to bet it's the same seller who sells lights and looms separately, which when you add the costs together, ends up being retail or higher prices.

If it is the same guy, he also forces extra postage costs if you use paypal to pay.... Well, he used to anyway. Can't say I've checked out any of his items for a long time.

Oh, I don't know if anyone else caught the announcement today about a few changes for ebay sellers, but one which really caught my eye was the 'unwarranted' feedback removal. I don't know exactly how it's going to work, but I see some dodgy sellers not getting the feedback they deserve, and unwilling buyers not having honest opinions to refer to before buying.

[AnD3rew]

That's the guy.


I'm willing to bet it's the same seller who sells lights and looms separately, which when you add the costs together, ends up being retail or higher prices.

If it is the same guy, he also forces extra postage costs if you use paypal to pay.... Well, he used to anyway. Can't say I've checked out any of his items for a long time.

Oh, I don't know if anyone else caught the announcement today about a few changes for ebay sellers, but one which really caught my eye was the 'unwarranted' feedback removal. I don't know exactly how it's going to work, but I see some dodgy sellers not getting the feedback they deserve, and unwilling buyers not having honest opinions to refer to before buying.

[AnD3rew]

This guy is amazing, after completely denying any impost to me and actually telling me I should be grateful for his generosity and telling me that he was perfect entitled to treat his customers badly due the the wording on his listings, he is now coming over all apologetic and offering to give me $30 if I withdraw my negative feedback.

Well mate, I would rather you keep that $30 and lose the sales you deserve to lose due to the well earned negative feedback.

Based on the PM's I have recieved and responded to so far from people who are in the eBay market for lights, I am fairly comfortable that it has already cost him a sale or two, maybe more.

[Kevin B]

This guy is amazing, after completely denying any impost to me and actually telling me I should be grateful for his generosity and telling me that he was perfect entitled to treat his customers badly due the the wording on his listings, he is now coming over all apologetic and offering to give me $30 if I withdraw my negative feedback.

Well mate, I would rather you keep that $30 and lose the sales you deserve to lose due to the well earned negative feedback.

Based on the PM's I have recieved and responded to so far from people who are in the eBay market for lights, I am fairly comfortable that it has already cost him a sale or two, maybe more.

Do accept his offer, but tell him you want it in your PP first + the fees paypal charge you, then simply dont withdraw the feedback and ignore his emails.. lolol

[R Miller]

or accept the money then report him to ebay for bribing his customers for good feedback.... keep your pm's close incase Ebay wants proof!

[AnD3rew]

This guy is incredible he is still harassing me.

Here is how the last few conversations have gone

Him:
If we send through the a request to alter the feedback from negative to neutral or positive, then we will reward that with the refund for the return shipping to us by way of pay-pal payment how does that sound as we don't want you left out of pocket, and also want to rectify the situation for you

(the last bit is a laugh as he had previously attacked me)

Me:
Mate the accuracy of the eBay feedback system is more important to me than $16. You deserved that feedback and you need to cop it, the time to make a customer happy is before they give feedback not after. Hope you learn a lesson from this.
- if you :censored: up make it your problem not your customers problem, particularly if you :censored: up twice.
- don't try and duck your responsibilities for returning wrong product and products not as described.
- don't respond aggressively, patronizingly or sarcastically to customers.
- don't lie or try to cover stuff up or be evasive in your responses.

The way to get your ratings up is by providing excellent customer service and owning your messes not by trying to get people to change feedback after you have already ****ed people off. I gave you plenty of opportunity to get neutral feedback despite everything you messed up and you still tried to duck your responsibility. The feedback stands and is 100% accurate.

Please don't contact me again.

Him:


right... thanks, just another clown who wants champagne on a beer budget!

(BTW nothing beer budget about my purchase, I paid top dollar for it thinking it would do what he claimed and it didn't)

Me:

The lack of insight and tenuous hold on reality and truth displayed is truly staggering.

Him:

Of course....wholesale direct prices, round the clock service, discounts, free exchanges, returns, full after sales service, constant communication and availability and you still have the gall to maintain ongoing complaints ever after being offered further credits, apologies and freebies...

We are very in touch with reality, and the reality is over-expectant people like you are a bane on the hard working honest citizens and businesses of Australia who demand everything for a discount, with no understanding of value, fairness or the nature of two way transaction, its all their way, their price, there demands their discounts and to their exacting standards despite paying way below recommended retail price with endless credits returns and expectation after expectation after unreasonable expectation!

(BTW, there is virtually not one word of truth in anything in that pile of neurotic paranoid :censored:)

I really have to stop responding but he is getting my goat.

Is it unrealistic to expect that when you order and pay for a product you will get what you ordered?

And when it is not what you ordered is it unrealistic to expect they will pay for the return?

And when the replacement product arrives is it unrealistic to expect that it will do what their listing claimed it would do?

And when it doesn't (which they admit in writing) is it unrealistic to again expect that they pay for the return?

And is it unrealistic to expect not to be patronized and lied to?

:twisted::twisted:

I am pretty sure this has cost him at least 3 sales from PM's I have had here but I would be delighted to cost him more if anyone else wants a PM heads up. Mine was about lights so if you are looking for lights on eBay beware of this guy, but he sells recovery gear and other stuff as well.

[CapableCate]

This happened to me recently on ebay.

My experience wasn't anything to do with lights or car parts for that matter, but instead it was a meat mincer. Lol

I was so unhappy with the product and the service after the purchase that I decided to list an ad back on ebay warning people not to buy the crap product that I had originally purchased. Mind you I only decided to do this after getting well and truly ****ed over buy the seller, and he knew exactly what he was doing. He had a plan for neg feedback and he stooged me and, asit turns out, many others. If anyone want's details Pm me......

In the end I estimate, from the feedback I got through the add I posted, I cost the seller around $2500 in sales at least. I eventually got bored relisting the add and dealing with refunds to people who thought I was selling the ****ing thing. Knobs!

Stick it to ém man. Assholes on ebay are rampant and should be shut down. :twisted:
Will PM you for name please, as been looking at meat mincers on eBay!

[korg20000bc]

Do accept his offer, but tell him you want it in your PP first + the fees paypal charge you, then simply dont withdraw the feedback and ignore his emails.. lolol
...then that'd make you a liar too and no better than the original seller.
He may be an arse but no need to be one too.

[clubagreenie]

Hi,

I can't believe you've taken this to a public forum level. I really thought we could keep this professional and work out a mutually beneficial solution but clearly this isn't the case.

I have sought advice from another in the industry who has had to deal with other complaints about their product also on here (and other public forums) and further action will be following in regards to defamatory statements.




























































JUST KIDDING :wasntme:

[Kevin B]

...then you're a liar too and no better than the original seller.
He may be an arse but no need to be one too.

Good on ya, its toungue in cheek...

[AnD3rew]

Hi,

I can't believe you've taken this to a public forum level. I really thought we could keep this professional and work out a mutually beneficial solution but clearly this isn't the case.

I have sought advice from another in the industry who has had to deal with other complaints about their product also on here (and other public forums) and further action will be following in regards to defamatory statements.




























































JUST KIDDING :wasntme:

Hah, you had me going for a moment there.

[korg20000bc]

Good on ya, its toungue in cheek...
Oh was it?
Sorry, I couldn't tell.

[Kevin B]

Oh was it?
Sorry, I couldn't tell.

Well yes the "lolol" at the end indicates that..

[korg20000bc]

Well yes the "lolol" at the end indicates that..
I was imagining a sort of evil, gloating, rubbing-the-hands-together type of lolol.
So, is that "laugh out loud out loud" gleefully and winkingly or should I imaging something different?

[Kevin B]

I was imagining a sort of evil, gloating, rubbing-the-hands-together type of lolol.
So, is that "laugh out loud out loud" gleefully and winkingly or should I imaging something different?

Nah no evil gloating here, it was a lolol more along the lines of a Tehehe.. so you could say gleefully winking yes, really though vendors like this arnt really worth the trouble, leave your feedback and move on, write it off as experience and better luck next time, saying that though its still a big pain in the proverbial when you want something and dont get it..

[korg20000bc]

Nah no evil gloating here, it was a lolol more along the lines of a Tehehe.. so you could say gleefully winking yes, really though vendors like this arnt really worth the trouble, leave your feedback and move on, write it off as experience and better luck next time, saying that though its still a big pain in the proverbial when you want something and dont get it..
I'm completely with you, mate.

[R2D2]

Gday
What are the part numbers you are after?
I sell Hella stuff at work and will look after you.
cheers
Todd

[AnD3rew]

Gday
What are the part numbers you are after?
I sell Hella stuff at work and will look after you.
cheers
Todd


Thanks for the offer I would have taken you up on it but while I didn't end up with what I wanted I did end up with a pair of lights.

The long story is that what I bought was a pair of Hella Rallye ff 4000 compacts with an HID kit which was supposed to be internally mounted. What was sent was a set of the full size 4000's which I didn't want, so those were sent back and then the HID kit wouldn't fit inside as advertised so initially after telling me I was doing it wrong they finally admitted it didn't fit and suggested sticking the ballast to the back of the lights which was not an acceptable solution so they agreed to refund me the cost of the HID kit on return leaving me with the lights and promised me a special set of 100w + 20% $35 bulbs which ended up being a pretty bog standard set of 100w no name bulbs probably worth about $10-15.

[clubagreenie]

They probably stuffed up in that the ballasts probably fit in the full sized lights but not the compacts. No consolation I know but probably the source of their stuff up.

[Denzo]

Always a story within a story with this type of post.
It was easy to check this transaction on ebay with the information given - so much for naming and shaming.
The vendor did not shroud himself with glory on this transaction, but appeared to do something to make amends.
The product description for these lights clearly states that it is an externally mounted ballast, so to some extent, the OP has to shoulder some responsibility for the impasse.
I have not purchased from this seller, but see that they have a lot of transactions, and obviously want to protect their feedback. A couple of negatives will not undermine their rating much - it is what they do to rectify mistakes that matter.
If they had not stuffed up by sending the full size lights, I wonder what the email exchanges between vendor and client would have been?
What is wrong with external ballasts anyhow. They certainly run cooler that way.
For the price paid, I say lighten up!!!

[AnD3rew]

Always a story within a story with this type of post.
It was easy to check this transaction on ebay with the information given - so much for naming and shaming.
The vendor did not shroud himself with glory on this transaction, but appeared to do something to make amends.
The product description for these lights clearly states that it is an externally mounted ballast, so to some extent, the OP has to shoulder some responsibility for the impasse.
I have not purchased from this seller, but see that they have a lot of transactions, and obviously want to protect their feedback. A couple of negatives will not undermine their rating much - it is what they do to rectify mistakes that matter.
If they had not stuffed up by sending the full size lights, I wonder what the email exchanges between vendor and client would have been?
What is wrong with external ballasts anyhow. They certainly run cooler that way.
For the price paid, I say lighten up!!!

Sorry but just not true. He may now have changed the listing now but the product as listed when I ordered it specifically stated that the ballasts were all internally mounted which I prefer, however if I wanted to order externally mounted ones I would have ordered different ones, as these ones were not well designed for external mounting. They very clearly stuffed up twice, I am perfectly willing to take the blame if I ordered the wrong thing but I didn't and I don't think it is in any way reasonable to expect that the buyer pays return freight when the seller stuffs up. And on several ocassions he lied to me during the transactions and responded very sarcastically to me. In the end I did not get a bargain at all particularly when you factor in the time I wasted going back and forth to the post office and trying to install a kit which was never going to fit.

So I am happy to warn others that there are other better vendors out there. In my experience most ebay vendors care about their businesses and respond very well to customer complaints, I am perfectly willing to forgive stuff ups it happens to all of us, but as you rightly said it is about how you deal with it. This guy dealt with it very badly indeed.

[AnD3rew]

That's probably true but the ad for the compacts very clearly stated that there fitted internally, and when I called him he told me I was doing it wrong and that they had had many customers for Tse with no complaints. He then said he would fit a set and send me bette instructions the next day. When he didn't get back to me I called him again and he admitted that they had tried and they didn't fit.


They probably stuffed up in that the ballasts probably fit in the full sized lights but not the compacts. No consolation I know but probably the source of their stuff up.

[clubagreenie]

BTW the other things I setup have been complained about, in relation to the other thing.