Recall Advice Please - High Pressure Fuel Pump

[pawky]

I'm hopeful someone has had experience dealing with Land Rover recalls when the dealer seems curiously quiet on the issue.

My Father in Law has just had his High Pressure Fuel Pump fail

The other day the vehicle went into limp mode. After restarting the car limp mode cleared but warning light remained. Taken to the dealer the next day and they advised high pressure fuel pump needed to be replaced. As you can imagine the projected bill is pretty massive.

His car is a 2007 Disco 3 TDV6 SE. I remembered that a recall on the HPFP was issued so I looked it up. According to this site https://www.recalls.gov.au/content/index.phtml/itemId/997270
recalls were issued for vehicles in the VIN range: LA412306-LA512711
My FIL's vehicle is LA438027. Does that mean his vehicle is eligible for the recall?

My FIL is the original owner and knows it has never had the HPFP replaced as part of a recall (it has had work for the braking system recall).

Interestingly, I jumped on TOPIx and entered his VIN and it says "No outstanding service actions on this vehicle"

The Land Rover Dealer doing the work has not mentioned a recall either.

Has anyone had experience with this? We haven't discussed it will the dealer yet but intend to on Monday (the vehicle is still in the workshop). Any advice before we discuss it? What does everyone think... should the HPFP be replaced by the dealer without charge?

Thanks
Pawky

[Redback]

There should be an indication either on the car or in the service history as to whether the recall has been done, recall are covered if they have not been done, regardless of whether the car is out of warranty.

Baz.

[jonesy63]

Pawkers - I had the HPFP replaced on my previously-owned D3 four times. All bar the last replacement were failures. The most important replacement was the last one - which occurred in October 2010 when it was in for a service. That was for the newly designed HPFP front bearing.

[pawky]

Thanks Redback and Jonesy63.

I fully expect that the dealer will come back and say "that recall does not apply to your vehicle."

I'm wondering how Land Rover could deny my FILs claim when his vehicle matches all the criteria of the recall, including the VIN number (it is in within the range of VINs affected).

Is there a Land Rover HQ Dept we should speak to or the Dept of Fair Trading perhaps?

[101RRS]

When I bought my RRS in Dec 10 I checked ToPix and it indicated that my brake booster and fuel pump recalls had not been done - were done the following week and I have had no issues. When I next checked ToPix it then indicated no outstanding actions - so it would seem the information on ToPix is up to date.

I suspect that the recall has been done on your vehicle but you have subsequently developed an issue. Would be outside of warranty so either LR will do the right thing or you will need to seek advice as to whether the conditions of the new consumer law apply.

Good luck with it.

Garry

[pawky]

Just an update: We have spoken with the dealer and they are taking it up with Land Rover Aust. The dealer agrees the VIN matches those vehicles affected.

I also spoke to a Land Rover mechanic (friend of a friend) and he said recalls sometimes have two components - a VIN id and a specific part or batch number on the potentially faulty part.
He said the part/batch numbers are not usually released to the public because it is not really useful to the public.

So even if the VIN is in the recall range the HPFP fitted might not be.

We will wait and see. I'll keep this updated.

Thanks

[101RRS]

We have spoken with the dealer and they are taking it up with Land Rover Aust. The dealer agrees the VIN matches those vehicles affected.



So I take it that you are still not clear whether the recall has been done.

Didn't the dealer tell you if the recall had been done? They can tell you on the spot.

[CaverD3]

Consumer law says they should fix. You may have to argue and fight though.
Where are you located?

[pawky]

I promised to keep this updated so here is the latest:

In short, we haven't had too much luck so far but there is a small light at the end of the tunnel.

Firstly, the recall. Land Rover acknowledged the car was eligible for the HPFP recall. However, according to Land Rover records the brake booster and fuel pump recalls were dealt with in less than one day at one of the Sydney dealerships (they must have worked like maniacs because the car wasn't even in for a full day - we live in Newcastle so the car was driven down, repaired, and driven back to Newcastle all in the same day). So no luck there.

After that info we asked Land Rover to foot the bill since, if a new fuel pump was fitted as they claimed, then it failed in a short amount of time. They denied the claim on the grounds that the pump failure was due to water contamination in the fuel and the repair was outside of their 20,000km warranty on new parts. So no luck there either.

Since Land Rover said the failure was due to contaminated fuel we then lodged a claim with NRMA insurance as they cover damage from "contaminated fuel." Unfortunately it is up to Land Rover to convince the Claims Assessor that contaminated fuel caused the damage and it wasn't normal 'wear and tear.' So we are still waiting for the Assessor to do their thing (but the car has been repaired and is back in my Father-in-law's garage).

I'll let you know as the saga continues.

[CaverD3]

Not good at all. But under consumer law you are actually covered for "reasonable expectation" that a product should not fail within particular time. It is reasonable that a HPFP should last longer than 20,000km.
NRMA provide a free legal advice service. Give it a go.
At least if the assessor comes back and LR will not prove you have them.
The vacuum mod was a safety recall an if it happens again LR must fix.

[Trevor Two]

Just reading your posts and we are going through EXACTLY the same issue. How did your insurance claim go?

[Scouse]

They denied the claim on the grounds that the pump failure was due to water contamination in the fuel and the repair was outside of their 20,000km warranty on new parts. So no luck there either.

Land Rover said the part has a 20000km warranty?
Or the dealer?
LR parts haven't had a km limit on warranty for at least 15 years. It's a standard 12mths warranty.

[CaverD3]

12 month warranty is the legal minimum. Nothing about kms.
If you dont use the consumer legislation and your consumer rights then it is your loss.

[Reddahaydn]

how do you guys check on ToPix? I logged in but I can't check anything? Or do I need to get a subscription?


Cheers

[PeterOZ]

Not good at all. But under consumer law you are actually covered for "reasonable expectation" that a product should not fail within particular time. It is reasonable that a HPFP should last longer than 20,000km.
NRMA provide a free legal advice service. Give it a go.
At least if the assessor comes back and LR will not prove you have them.
The vacuum mod was a safety recall an if it happens again LR must fix.


Implied warranty comes to mind . . .

[PeterOZ]

how do you guys check on ToPix? I logged in but I can't check anything? Or do I need to get a subscription?


Cheers

I registered but the validation email never came through and no not in junk folder. I tried to do a forgotten password and that email never came through either. :twisted::censored:

[PeterOZ]

Just went into Australs here in the Valley to check if mine has ben done. Turns out it was replaced under recall P008B back in 2009 and was again replaced in 2012.

Got a print out of that plus a print out of the service history going back 5 years.