Auspost tracking, just hopeless

[joel0407]

What is wrong with this organisation.

When I order parts from OS, I'll get tracking up dates sometimes 2 and 3 times a day. It's booked for pickup, it's picked up, it's at the depot etc.

Auspost tracking. It's picked up in Tasmania 9 days ago and nothing.

Redline oils from Sydney. Picked up, 6 days later, delivered.

Same story for 3 other items I'm waiting on at the moment.

It can't be that hard. The item should be scanned at every point. Can't their computer system just update me.

Not happy Jan.

[discovery39]

I have worked for Oz Post in the past, as a Parcel Contractor.
You will find that it is not the "Organisation" itself.
It is the Contractors who are delivering the parcels. Oz Post assigns a number to the Parcel once it reaches the Post Office or Depot for the first time.
As far as Oz Post is concerned, that is the end of it.
It is then in the hands of the Contractors as it goes from Truck to Depot, to Truck etc etc.
If the Computer says that the number has been delivered, then that's it.
It's only until someone complains, that things get looked at by a person.

[lewy]

If the contract is let by ozpost.Then the contract is either not sufficient to allow for the proper tracking,Or the contractor's arn't being monitored to ensure they are complying with the contract,Either way it is ozpost's fault,Definatly not having a go at the workers or for that matter the contractors but something is wrong here.

[BMKal]

We've stopped using Ozpost for exactly this reason. Their contractors in the main are bloody useless.

The likes of Toll etc may cost a little more - but they deliver when they say they will deliver. ;)

Might all change soon though ..................... Ozpost will probably be up for sale like everything else. ;)

[Pedro_The_Swift]

The likes of Toll etc may cost a little more - but they deliver when they say they will deliver. ;)


:Thump::Rolling::Rolling::Rolling:

[joel0407]

It might be a good thing if they are sold off. Postage is more expensive across Australia than getting something from OS. It usually works out to be 4 times as much to return something to OS than it cost to get it sent to you in the first place.

[Rok_Dr]

Funny but I got bitten by aust post today.

I've been working out of Horsham in Western Vic this week and the Perth office shipped some urgent bits to me by platinum express post bag. 2 days later no bag. Nothing at hotel reception. Office checks on line and says it was a failed delivery and item is at the post office.

Go to post office this morning and after a bit of towing and froing it was found in the hotels PO box. Explanation... Sorry we don't deliver as hotel has a PO box. The final catch 22 was only I could sign for it so hotel couldn't have picked it up any way. Most apologetic but no explanation as to how the sender could know this wrinkle as it is supposed to be door to door over night.

Anyway the red in the Melbourne QANTAS club is tasting mighty good now and I'll be home soon.

Cheers
Steve

[p38arover]

I'm not sure how it works either.

Looking at my recent tracked items:

15/4 shipping info received by AP (this was in Melbourne)
16/4 shipping info approved by AP
then nothing until
7/5 8:13pm processed through AP. Chullora (Sydney)
8/5 7:21am in transit Penrith (NSW)
8/5 8:01am in transit Emu Plains (NSW)
8/5 8:05am awaiting collection at Emu Plains LPO
8/5 10:13am Delivered

Three weeks with nothing

Yet another took from 28/4 to 2/5 with excellent tracking info along the way. BUT in both cases, the info only seemed to be updated late at night or early in the morning, not soon after the tracking bar code was scanned. Perhaps the reader's data is uploaded once a day.

I have two other parcels which were shipped on 29th April but there has been absolutely nothing recorded in the tracking info. I know they has been shipped as GregMac on this forum saw them go from his post office. The sender may not have paid for tracking although at $75 for postage it would have been nice! :D

I checked my local PO today but they don't have the parcels. They have recommended I go to Penrith distribution centre on Monday to see if it is there. No card has been left at my home or in my PO Box.

[joel0407]

Well low and behold 2 of my parcels arrived today. One sent 9 May from Sydney and the other 7 May from Tasmania.

As other have stated above it was delivered this morning but my tracking was only updated to "delivered" until about 7pm tonight.

I'm guessing Aus post hasn't heard of WiFi and the internet. Their hand held scanners must need to be plugged in to update.

So they must be saving some money by not buying all this tech. Unknown why we still pay more than other countries.

Happy Days.

[lewy]

As an example i ordered 4 shocks from Rimmer bros in England at 4:30pm last friday, I presume they are now in Darwin waiting for customs to open [Monday 7:30] This has nothing to do with oz post just an example of how it could\should work.I was quoted up to 10 days postage from the super cheap mob when i inquired on friday.


77466

[incisor]

Well low and behold 2 of my parcels arrived today. One sent 9 May from Sydney and the other 7 May from Tasmania.

As other have stated above it was delivered this morning but my tracking was only updated to "delivered" until about 7pm tonight.

at least you got them!

i rarely had a problem with austpost but increasingly i am now seeing issues on an almost dialy basis.

i register everything i send and even then it doesn't make it through.

many times the tracking doesn't in any way reflect the real scenario. ;)

[Bigbjorn]

In 15 years of sending Brian's Retirement Sale parcels by AP, I only ever had one go missing. This was sent from the Norman Park post office to a P.O. box in a Melbourne suburb. So, it should never have been out of the AP's hands. Never handled by a lackadaisical delivery contractor. I can only assume it was stolen by someone in the AP system. I wonder if the thief got any joy out of some special taps and dies used on pre-1930's British motor cycles. I was annoyed as was the client. Murphy's Law. These items were "specials" and had to be re-ordered and made in a tool room as one-offs.

[joel0407]

As an example i ordered 4 shocks from Rimmer bros in England at 4:30pm last friday, I presume they are now in Darwin waiting for customs to open [Monday 7:30] This has nothing to do with oz post just an example of how it could\should work.I was quoted up to 10 days postage from the super cheap mob when i inquired on friday.


77466

Very, very little stuff comes through Customs in Darwin. If it's being held by Customs then it's most likely Sydney. So while your tracking has been fantastic until 18 May, now watch it fall into the Auspost darkness until it gets delivered in the 3 - 4 days or more.

Happy Days.

[101RRS]

Just sent my Mum a belated Mothers Day present. It arrived at her home this morning.

The parcel was delivered to her by the next door neighbour at 7.45 this morning. The tracking information had it delivered at 7.59 this morning - 14 minutes after her neighbour delivered it.

What actually happened as observed by the neighbour.

Aust Post van pulled up at 07.00 outside my mums place with the parcel (a 3kg satchel) - just left on top of the letter box out on the footpath with no attempt to deliver the parcel to the house. Also why are they delivering at 7 in the morning to a residential address - what time are they supposed to start deliveries.

The neighbour then went inside and came back out at 7.45 and noticed that my Mum had not collected the parcel and became concerned that it would be knocked off by a passer by and delivered it to my Mum - all before the tracking information had it delivered.

Lodged a complaint to Aust Post who apologised but the consultant didn't really care.

Garry

[jonesfam]

When I first started working in Western QLD we would mail our paperwork to Brisbane on a weekly basis, Amongst this was accounts to be paid.
We got so sick of the stuff either taking 2/3 weeks to get there or just disappearing into the black hole AP have, we started using TNT air bags.
Arrived in 2 days to the door.
We also had Power Cards delivered by mail, they twice lost $80000 worth of cards, don't know who paid for them but it wasn't us.


I read somewhere that in the UK they send diamonds by post, they reckon it's safe & anonymous.
Jonesfam

[discovery39]

Just sent my Mum a belated Mothers Day present. It arrived at her home this morning.

The parcel was delivered to her by the next door neighbour at 7.45 this morning. The tracking information had it delivered at 7.59 this morning - 14 minutes after her neighbour delivered it.

What actually happened as observed by the neighbour.

Aust Post van pulled up at 07.00 outside my mums place with the parcel (a 3kg satchel) - just left on top of the letter box out on the footpath with no attempt to deliver the parcel to the house. Also why are they delivering at 7 in the morning to a residential address - what time are they supposed to start deliveries.

The neighbour then went inside and came back out at 7.45 and noticed that my Mum had not collected the parcel and became concerned that it would be knocked off by a passer by and delivered it to my Mum - all before the tracking information had it delivered.

Lodged a complaint to Aust Post who apologised but the consultant didn't really care.

Garry

They are supposed to start at 7 in the morning.
The drill is, that you start with Parcels that don't require a signature first. (so there is no knocking early on peoples' doors)
Then do all the Signed parcels.
They start at around 3 or 4 in the morning, sorting Parcels into order.

[101RRS]

They are supposed to start at 7 in the morning.
The drill is, that you start with Parcels that don't require a signature first. (so there is no knocking early on peoples' doors)
Then do all the Signed parcels.
They start at around 3 or 4 in the morning, sorting Parcels into order.

But aren't parcels that to not require signature still supposed to be given to someone at the address and if no one is home a card left.

If just left on the door step or on the letter box what security is there for the item.

[discovery39]

But aren't parcels that to not require signature still supposed to be given to someone at the address and if no one is home a card left.

If just left on the door step or on the letter box what security is there for the item.


The Parcel is supposed to be left somewhere "secure".
If it does fit INSIDE the Letterbox, that is fine.
A Parcel that requires NO signature, does not need to be handed to the customer.
The Contractor is to use his/her discretion as to what a secure and dry place for the Parcel would be. A note should then be left under the front door, advising customer where the Parcel is located. (where they've hidden it)

[101RRS]

I guess that is why Aust Post loose so much stuff.

[discovery39]

I guess that is why Aust Post loose so much stuff.


Yes, a Parcel without a signature, would be scanned as Delivered, a dodgy Contractor will scan the Parcel, leave a note Instructing the customer as to it's hiding place, and then the Contractor could take said Parcel back into the Van. As far as OZ Post is concerned, the Parcel had reached it's destination, whilst in actual fact, it's about to be put back on eBay!!
When(if) Contractor is questioned about the Parcel, they will say that it must have been stolen from the Property.
That will be the end of the matter. Case closed.
The system relies alot on the Honesty of the Contractor.

[Jeff]

Yes, a Parcel without a signature, would be scanned as Delivered, a dodgy Contractor will scan the Parcel, leave a note Instructing the customer as to it's hiding place, and then the Contractor could take said Parcel back into the Van. As far as OZ Post is concerned, the Parcel had reached it's destination, whilst in actual fact, it's about to be put back on eBay!!
When(if) Contractor is questioned about the Parcel, they will say that it must have been stolen from the Property.
That will be the end of the matter. Case closed.
The system relies alot on the Honesty of the Contractor.

And the honesty of the neighbours. It's easy to blame the contractor, and some have been caught red handed, but I think many would need to look closer to home.

Jeff

:rocket:

[discovery39]

And the honesty of the neighbours. It's easy to blame the contractor, and some have been caught red handed, but I think many would need to look closer to home.

Jeff

:rocket:

Agreed.

[shining]

I don't know what the rate of parcel theft is but it wouldn't take too much grey matter to link repeated thefts to a contractor.
On the positive side our postie (rural contractor) almost always delivers parcels to the back verandah. I don't ever recall anything going missing and occasionally if I can't get to the PO the Post Mistress will take it home and I pick it up from her on the weekend. I do love living in the country!

[Outback 1]

sent an ebay item to Brisbane auspost apparently delivered it 2 times in 3 minutes according to tracking but I had put 63 on the address instead of 65 which had been demolished and turned into a road , and yet the buyer never received it ! auspost reply but it was delivered my response ,how can it be when the address does not exist!!!!:mad::angrylock:

[Outback 1]

instance 2 auspost delivered a parcel to work (brand new I PHONE )in box , postie too lazy to leave card and it wouldn't fit in the box so........ HE THREW IT OVER THE FENCE :(:( idiots

[p38arover]

I don't know what the rate of parcel theft is but it wouldn't take too much grey matter to link repeated thefts to a contractor.
On the positive side our postie (rural contractor) almost always delivers parcels to the back verandah. I don't ever recall anything going missing and occasionally if I can't get to the PO the Post Mistress will take it home and I pick it up from her on the weekend. I do love living in the country!

Our LPO also rings us if there is something we've missed or had a problem with and we're in western Sydney.

[p38arover]

My parcel still hasn't arrived from Esk. At least it is unlikely to have been on the AusPost BNE-SYD truck that caught fire on 2nd May in Grafton. Everything on board was destroyed.

[joel0407]

My parcel still hasn't arrived from Esk. At least it is unlikely to have been on the AusPost BNE-SYD truck that caught fire on 2nd May in Grafton. Everything on board was destroyed.

I wonder if all the parcels on that truck were scanned so the receiver or sender could be notified.

Happy Days

[p38arover]

I wonder if all the parcels on that truck were scanned so the receiver or sender could be notified.

Happy Days

I was told by my LPO that Auspost aren't telling anyone unless they ring up to ask about their missing parcel(s).

When I asked about the fire, the Auspost help line didn't know anything about it. My LPO had told me abut it. The help line found the report when they checked.

[lewy]

so received an email from auspost yesterday at 510pm to say my parcel was in transit.wonder were from syd or darwin

[joel0407]

so received an email from auspost yesterday at 510pm to say my parcel was in transit.wonder were from syd or darwin

I highly suspect Sydney. Near everything small comes from Sydney via Qantas Air Freight and then it's distributed to the other couriers like Auspost, Star Track Express, TNT, etc.

Happy Days.

[lewy]

They just arrived [1230] delivered by toll.No other markings to tell where they went from singapore.Perhaps we can blame ozpost for some of the overseas buying if they can get their act together it would encourage aust buying.

[p38arover]

My parcel still hasn't arrived from Esk. At least it is unlikely to have been on the AusPost BNE-SYD truck that caught fire on 2nd May in Grafton. Everything on board was destroyed.

I may have been wrong.

Greg Mac tells me the parcels left Esk on 1st May.

Guess what!

An Auspost truck travelling between Brisbane and Sydney caught fire at Grafton on the morning of 2nd May and the entire contents of the truck were destroyed.

Brisbane to Sydney truck incident - Australia Post (http://auspost.com.au/about-us/brisbane-sydney-truck-incident.html)

I don't think my parcel was insured. $385 + $75 postage up in flames?

Maybe this will end up in the "my ability to buy faulty goods" thread.

[Stuck]

instance 2 auspost delivered a parcel to work (brand new I PHONE )in box , postie too lazy to leave card and it wouldn't fit in the box so........ HE THREW IT OVER THE FENCE :(:( idiots
I've seen the goings on at an AP depot where the contractors sort and load their parcels and the ability of some of those blokes to land an object into a basket from a distance would make Michael Jordan look like an amateur :). And then there were the parcels that missed :o.

[discovery39]

I've seen the goings on at an AP depot where the contractors sort and load their parcels and the ability of some of those blokes to land an object into a basket from a distance would make Michael Jordan look like an amateur :). And then there were the parcels that missed :o.


Don't forget the ones that get moved along the floor of the depot courtesy of someone’s foot..........soccer skills come to mind...............

[p38arover]

I ordered something from Melbourne yesterday. Tracking shows it was posted yesterday afternoon.

I received it this morning. I didn't sign for it, the barcode wasn't scanned at my LPO.

Tracking still shows it in transit at Melbourne.

So I'm not sure how tracking works.

[discovery39]

Hi Ron,
You should ring the mob in Melbourne and tell them you have received it.

[p38arover]

I've been expecting a delivery via Allied Express today. I received an SMS to tell me to be home between 2pm-7pm.

So I was.

The parcel hasn't arrived.

Their tracking system states: "Freight is currently on board with a driver - scheduled delivery by COB today"

Maybe COB is very late tonight.

[V8Ian]

I've been expecting a delivery via Allied Express today. I received an SMS to tell me to be home between 2pm-7pm.

So I was.

The parcel hasn't arrived.

Their tracking system states: "Freight is currently on board with a driver - scheduled delivery by COB today"

Maybe COB is very late tonight.

Still waiting for the horse Ron.
https://www.aulro.com/afvb/images/imported/2014/06/572.jpg

[p38arover]

Very likely, Ian.

When I try to lodge an enquiry, their system says the package ETA is 19/6/14

But tomorrow I won't be home and the package has to be signed for. I have a dentist appointment in the morning and then another appointment elsewhere in the arvo. I guess Elisabeth won't be going out tomorrow.

[p38arover]

My wife waited at home all day but there was no delivery. I went to their Track and Trace and it shows an attempted delivery with a card left. No one came near the place and there is no card. :mad:

I rang to complain but they weren't really interested. All I got was that the parcel will be delivered tomorrow. So that's 3 days we've had to wait around for this parcel. And companies wonder why I hate courier deliveries and would prefer shipment to my local PO where my PO Box is.

They had my mobile number, they could have called but they didn't.

[Greatsouthernland]

I've seen how the local contractor does it, has a card ready to go, comes to the door, presses bell or knocks quieter than a mouse, then I get up from the desk with a window to the front where I see him already walking away, I slide the chain, unlock and open the door as he's putting the card in the letter box, I walk down the driveway (10m) where he is placing the parcel back in the van that was waiting with the door open.

I say g'day mate, he turns around STUNNED, and in a sarcastic tone, 'oh you were home, I rang the bell and waited for you'...yeh right.

I have jogged up the street to catch the guy when I was waiting for an important delivery (light bar :D ), took me nearly 30 seconds to get to the door after the bell and he was already driving off! They must be paid on attempted deliveries as well as successful ones, so the incentive is to do the old ring and run. :mad:

[Jeff]

I've seen how the local contractor does it, has a card ready to go, comes to the door, presses bell or knocks quieter than a mouse, then I get up from the desk with a window to the front where I see him already walking away, I slide the chain, unlock and open the door as he's putting the card in the letter box, I walk down the driveway (10m) where he is placing the parcel back in the van that was waiting with the door open.

I say g'day mate, he turns around STUNNED, and in a sarcastic tone, 'oh you were home, I rang the bell and waited for you'...yeh right.

I have jogged up the street to catch the guy when I was waiting for an important delivery (light bar :D ), took me nearly 30 seconds to get to the door after the bell and he was already driving off! They must be paid on attempted deliveries as well as successful ones, so the incentive is to do the old ring and run. :mad:

Times that by about a thousand, and if he waited for every slow moving person her never get finished before the next day, then start all over again, like painting the harbour bridge.

Jeff

:rocket:

[trog]

Many years back I did wine club deliveries , and got a small fee for the "not at home" situation. Frustrating when this happened as I was stuck with the parcel for 24 hours or more and responsible for its safety. Or the receiver would leave underage kids to sign. No id no drop off. As the weekly pay was determined by the number of successful deliveries waiting about at every drop was in effect a decrease in the hourly wage and more time stuck in traffic . Not a rewarding career choice. Now if I purchase anything requiring delivery I request that instructions to leave are prominent on the package.

[Hay Ewe]

I often by the Outback magazine and send it to the UK for my grandparents.
its $10 to buy and around $2o to send it!

You ever watch Swift 'n' Shift on TV?

Hay Ewe

[trog]

Swift and Shift was referred to as a factual documentary by quite a few people in the industry !

[Greatsouthernland]

Swift and Shift was referred to as a factual documentary by quite a few people in the industry !

I was going to post a YouTube clip, but there was a F word in every second sentence...:o. Better not. :cool:

[Grappler]

They cant even get a registered letter right.

I while ago I sent some legal documents to a bad tenant and paid for registration and signature on delivery. Although it came out in the case the docs were delivered Auspost neglected to get a signature as proof of delivery.

Auspost did investigate and the best I got was an apology, even though their negligence could have cost me a favourable outcome in court

[landy]

What is it with our postal service?

On the 18th I ordered several small items for my Defender from the UK. Total weight 2.5kg. Nothing to big.
The same day I ordered from a Melbourne outdoor retailer 2 items. Total weight 2.3kg.
The UK package was delivered via TNT. I tracked its progress easily, knowing where it was each day, seeing it had passed though several transit hubs. No problems there!

The Melbourne package is god knows where. Platatac have said it's been sent off (on the 19th) via Auspost. The tracking service just states 'pickup initiated'

But my real question is how is it possible that a 2.5 kg parcel can travel across the world, clear customs and be delivered quicker than a same weight parcel from a place I know for a fact is two days drive or two hours flight to Brisbane. Even given the pick up and delivery, surly it should be here now. Or at least I should know where it is via a reliable tracking service.
And Auspost wonders why they are struggling.

Rant over!

Cheers.

[CraigE]

A bit of a ploy for you to actually use Niteroad I think as this is owned by Aussie Post I think.
Aussie Post needs a significant kick up the back side as while I generally find it reliable can be slow. I have had a book sent in overnight bag on Tuesday so should have been here today, I would expect maybe to see it Friday, but more likely Monday. Other items have taken up to 2 weeks from Adelaide or Sydney to Perth. Much quicker from US, UK, Hong Kong etc.
Then there is delivery, card in the letter box with no knock on the door (actually observed this working in the driveway one day, driver did not see me, did a u turn off our verge, saw me waving to them and kept going), parcels that should be signed for left on the door step or worse in the rain on the path, not even on the porch. The new contractor is a bit better.
No card in letter box at all and parcel dropped at local store that take undelivered parcels for our area. Only as I knew it was overdue, my wife asked at the store to be told it had been sitting there for 5 days.

[V8Ian]

Aussie Post owns Startrack and subbies a lot of their linehaul to them.

[1950landy]

I've found lately post from Sydney to Brisbane which was over night takes one week or more &one side of Brisbane to other side up to 4 days . 7 as for tracking numbers I have the parcel before it starts working.

[AnD3rew]

A package I ordered a while ago for parcel post delivery just disappeared, I got a note in the mailbox from a contractor saying it had been taken to the local post office for pick up, the local post office claimed no knowledge of it, when I sent a picture of the note left Auspost said it was an older outdated form and they didn't know what had happened to it, I asked what they planned to do about it and they basically said nothing, as it wasn't insured they weren't even investigating any further. It's just gone, not stolen from my box or doorstep, lost in Australia Post, no apology no compensation no care.

Now I try and avoid Australia Post whenever I can and prefer to use couriers. If I do have to use them I make sure it is delivered to my office where I know someone will be there to recieve.

[101RRS]

Andrew - have you formally submitted a claim. I had a couple of items go missing a while back and I submitted claims and no issues - Auspost were excellent.

My local Post Office were not interested - most these days are just franchises.

Garry

[PhilipA]

The answer as Mario and I have found is to pay the extra for "signed for" AFAIR 2.75.
It cost Mario and me $50 for 2 lost fuel filters and freight, so probably cheap insurance.
The joke was that Auspost said they had contacted the driver and he remembered leaving it at our front door, the implication being that someone stole it.
This is highly improbable, but Auspost chose to believe the courier rather than the customer. I spoke to what turned out to be the other Auspost courier for our area who came to my kitchen door. He said he would never leave stuff at the front door.
Regards Philip A

[Roverlord off road spares]

Hi we are now putting stickers on our parcel not to safe drop, that our post office guy gave us. He now tells us that they are doing away with that service because there is other service like registering the parcel. Told our post office guy why should our customers pay more when Australia post can not do there job, he agreed, he on side with customers. The stickers working at the moment as we track all our customers orders and we do see that they are going back to the post office. That's if Australia post scan there parcel which sometime they are not doing.Which make our customers going to the post office and picking them up. If Australia post did there job there wouldn't be any missing parcels. I have email them and talked to them until blue in the face :mad:. Told them that if we ran our business like they do we would be out of business. Australia post will not take side of the customer they are always right and we are wrong.This is Heather putting this up.

[p38arover]

Now I try and avoid Australia Post whenever I can and prefer to use couriers. If I do have to use them I make sure it is delivered to my office where I know someone will be there to recieve.

I will not use couriers any more unless I can get pick up from, and delivery to, a commercial address. I used to use my local LR mechanics but they have moved 25 km further away.

Couriers don't turn up when they say they will, not even the same day, so one can be waiting at home for a day or more. They don't deliver but say they have been to our home and left a card. We know they haven't. I've seen them drive straight past without stopping.

[Phil HH]

On and on .......
I have had parcels just left that were to be signed for, parcels delivered to the right number in the wrong street , and even one that they showed the (incorrect) signature for that was never delivered - we were at home all that day.

Are these all manifestations of the government's push to dismantle government departments in order to create a vulnerable workforce of contractors as a form of worship of The False God Efficiency?

[1950landy]

On and on .......
I have had parcels just left that were to be signed for, parcels delivered to the right number in the wrong street , and even one that they showed the (incorrect) signature for that was never delivered - we were at home all that day.

Are these all manifestations of the government's push to dismantle government departments in order to create a vulnerable workforce of contractors as a form of worship of The False God Efficiency?
I get that all the time & when I complain to A.P. get told they had a signature but we are not home & find parcel on foot path in front of letter box , now get it delivered to P.O. box & can P.U from 6AM.

[muddymech]

Oz post now uses star track, found them to be really nice people but not very good at delivering parcels. Which I guess is the only thing they do not sure how they manage to stay in buisness.

[SuperMono]

My last 2 tracked deliveries have updated (to 'delivered') within minutes of actual receipt. I agree it is more likely some of the contractors and some of the staff rather than the system itself.

Do get a dodgy contractor on a regular basis and the turnover is obviously high.
One backed into my daughter's car (was observed) and left without leaving any details, then tried to argue the cost when he was tracked down.
Another failed to deliver while we were home but somehow managed to leave a ticket in the letterbox, but as he also managed to leave the package at a different agency (from what was written on the ticket) it took several days to track down (by walking into the local agencies until we found it).
Another recently failed to deliver and left no 'you weren't home' ticket, but did at least tick the delivery attempt box so I got an email alert (one of the available options I believe) to let me know it was at the post office agency in the next suburb, not the one down the road where they normally leave them.

[p38arover]

My local Auspost parcels contractor says the LPO refuses to accept parcels that the contractor can't deliver so he has to return the parcels to the Auspost distribution centre.

The express post parcel I handed to my LPO this morning at 11am still hasn't appeared in the Auspost tracking system so I don't know when their system updates.

[p38arover]

Well, it's been over 24 hours and my parcel still isn't showing up in the Auspost tracking system. I asked at the PO this morning and he's not sure if he scanned it in. Gaaahhhh!!! I don't want to lose it as it has the CoaguChek in it.

[Roverlord off road spares]

Hi Rob you should have waited until he scanned it and you can ask for a receipt for it. If it has not shown up then they never scanned it in. The problem there is, if it is not scanned in as received and it goes missing Aust post will say that they never received it. It wont show up until it get to the suburb where it is going. Keep checking the web site it will now only show up when it gets to the delivery area..( Heather)

[p38arover]

Yes, that was a mistake on my part, Heather, but, in theory, it should be scanned at each waypoint, e.g., mail centre, etc.

[Roverlord off road spares]

Hi you would think so,we have had only about 1/4 of our items scanned at the Sunshine DC center, that's where they go after the post office here. I suppose if they do their job that's what should happen. Hope it turns up at the address.:):)

[Mick_Marsh]

Maybe the tracking isn't hopeless.
I've been watching a parcel I have coming from Bairnsdale. It travelled to the processing centre at Sunshine West. Seems reasonable.
Then, it was sent to St Kilda. Why? That question was probably asked at St Kilda too as it was sent back to Sunshine West.
I wonder where it will be sent to next?

[p38arover]

My Express Post parcel arrived in Busselton on 29th July and still hasn't been delivered to the buyer. The buyer wants his $325 back and has lodged a non-delivery claim with eBay so my account has had the money taken back.

The problem is that his daughter put a redirection on his mail whilst he was in hospital for a few days. Where the parcel is now is anyone's guess. It's still shown in transit at Busselton.

I'm in London so I can't do much.

That's over $1000 worth of my goods lost by Auspost in the past few months.

[lewy]

new coil for my gold detector[dinner plate size with a wire attached] from Melbourne to Darwin 8 days, 4 shocks from England 4 days. Auspost tracking says, Sent,in transit, delivered.Australian busineses should be kicking up about this.

[1950landy]

I've had parcels from WA in 7 days & fron one side of Brisbane to other 10 days . I have found tracking only starts after i receive my parcel:cool:

[joel0407]

Tracking is working just a little but I'm wondering what my parcel is doing in the ACT when I'm in NT?

https://www.aulro.com/afvb/images/imported/2014/08/746.jpg (http://s560.photobucket.com/user/joel0407/media/Disco/DF4B2C57-2F82-46D9-9B1F-3F832E459FC1_zpsqio28muz.png.html)


Bloody Australia Post.

[joel0407]

Double post

[p38arover]

A parcel I sent to Al Riddell in Melbourne on the 1st Aug, is still shown as in Chullora, NSW despite having been delivered to Al.

Bloody hopeless.

[joel0407]

It's getting worse. It's on it's way to be delivered.

Some how, I don't think Lyons, NT is in the delivery area for Fyshwick ACT.

https://www.aulro.com/afvb/images/imported/2014/08/727.jpg (http://s560.photobucket.com/user/joel0407/media/Disco/1096A8CB-4022-43AF-B6C3-BB16CB0655B3_zpswyckvb2w.png.html)

Hopeless.

[d@rk51d3]

In contrast, I ordered some goods from Malaysia on Thursday afternoon. Package was on my doorstep Monday morning.

Not even enough time to track the parcel.

[67hardtop]

My sis in Mackay Qld, sent rather large parcel by AP. cost $170 postage and $36 insurance ($2000) registered, tracking number etc, MUST be signed for by receiver. 14 days later parcel arrived dumped in front of my series 2a in front of my roller door, in the rain, no one home. No card. No signature. Very valuable contents as insured. Complained to AP. No response. Didn't care that I hadn't signed for it. Say they got a signature. I said how did u do that when there was no one home and I live alone?? They said they would check into it. Spoke to the nice PO lady few days later, found that courier driver was signing for everything and was just leaving parcels at the doors. He no longer works for the courier company. Thank goodness my parcel didn't go missing as it was Marklin railway set and other stuff from my Fathers Estate.

Cheers Rod:wasntme:

Oh Ps. ordered some dvds from NZ and some from Melbourne the same day. NZ arrived second day. Melb took 17 days. they sent my parcel by Fastway couriers to PERTH by mistake. Sent back to Melbourne, then sent on to Adelaide again and I finally received the parcel. Q. why "Fastway":eek: when they send by slowest means?? (train freight)...:censored:

[1950landy]

I was always getting registered parcels delivered when no one home & either being left on foot parth in front of mail box or in front yard . I complained to the toothless tigers ( A.P.) was told they had signeture so end of story:mad:. I even came home one day & found a large parcel sitting on the roof of my wife's Citroen:mad:. I have now changed my Ebay delivery address to my PO Box:D

[joel0407]

Well I after completing 2 web contact forms, one for a general inquiry and then one to say my parcel hasn't arrived, I contacted Auspost via phone. They have told me my parcel was directly wrongly from Sydney, the error was found in Fyshwick and my parcel has now been forwarded on to the NT.

They had no excuse but they tried to tell me my parcel would only be one day later than normal. I don't know how they figure that as my parcel would have been her Monday if it went correctly.

Bloody Australia post. We must be getting close to being third world postal service.

[joel0407]

Something else that annoyed (cant use other words her on the forum) me is it was sent Express Post but after it has reached the wrong location, it will only be sent standard post to my location.

Hopeless Australia Post

[lewy]

there is a Lyons in canberra,domino's delivered an online pizza order there for me once

[joel0407]

Australia Post could learn something from these guys. 6 scans in one day.


https://www.aulro.com/afvb/images/imported/2014/09/1632.jpg (http://s560.photobucket.com/user/joel0407/media/Disco/D07DC4DA-344A-4DC7-9275-E4A32DB69791_zpscrwli82e.png.html)

[Dizza]

You have to remember that these guys deal with many times the volume of parcels and post than other shipping companies.

[1950landy]

Ever tryed to track anything with Royalmail, I have 2 parcels coming at the moment & the tracking numbers keep coming up invalid numbers & i have contacted the senders & they tell me the numbers are correct:mad:

[joel0407]

Ever tryed to track anything with Royalmail, I have 2 parcels coming at the moment & the tracking numbers keep coming up invalid numbers & i have contacted the senders & they tell me the numbers are correct:mad:

Yep, used them a few times. They are usually cheaper and I've never had a problem. I actually have an exhaust stud kit coming with them at the moment. Royal mail tracking has it arriving in Australia on 14th of August and then it's gone into the black hole that is Australia Post:mad:. My wife is going to the PO to see if they just didn't bother leaving a card when we weren't home or something.

[joel0407]

Yep, used them a few times. They are usually cheaper and I've never had a problem. I actually have an exhaust stud kit coming with them at the moment. Royal mail tracking has it arriving in Australia on 14th of August and then it's gone into the black hole that is Australia Post:mad:. My wife is going to the PO to see if they just didn't bother leaving a card when we weren't home or something.

So at least Auspost knew where my Parcel is. It's in Brisbane. Funny thing was the women behind the counter had now idea why it would go there.

Auspost is just so un-organised it's not funny. No wonder Auspost is so expensive with all the double handling.

[Roverlord off road spares]

So at least Auspost knew where my Parcel is. It's in Brisbane. Funny thing was the women behind the counter had now idea why it would go there.

Auspost is just so un-organised it's not funny. No wonder Auspost is so expensive with all the double handling.
Most international mail would go to Sydney and customs officers would inspect it, it will then go onto the various states. I doubt much international mail would go from UK direct to Darwin. Brisbane might be a mail hub.
Planes fly to major centres. Darwin would be a minor airport for overseas freight.
When we send mail to a couple of suburbs away, the mail first gets sent to a distribution centre way over the other side of Melbourne then comes back to our side to be delivered. It's how Aus post networks their mail system.

[joel0407]

Yep. Near everything I order OS goes to Sydney first then most stuff (even large parcels) goes straight here to Darwin on a plane. I have had some things that have taken 2 or 3 days to clear customs, not due to problems just a back log.

i don't know what's going on at the moment but everything seems to be going via road and not straight to Darwin. The last parcel went to Canberra (there's a Lyons suburb there too) and now this one to Brisbane.

I just don't know how they can run a business like they do.

[1950landy]

I received one of my parcels this morning , there was no mor tracking after the parcel left UK , so I would say my other parcel now its left UK will also not have tracking . Thanks Aust Post:mad:

[1950landy]

My second package left U.K on the 28th by Royal Mail& is now in the hands of A.P. so who knows where it is now:cool: probely doing a trip around Australia.
I hade a parcle sent last week fron 2 suburbs away took one week to come & went to 6 places before i received it .:o

[1950landy]

Australia post is closing the post office where I have my PO box , they say they don't have enough business. This AP owned branch has around 1500 PO boxes all rented out & when ever I go there. there is at least 10 people waiting to be served. This branch is in large industrial & when it closes people with PO boxes will have to go to private P.O in large shopping centre a couple of k's down the road , then find a car park which is almost impossible at the best of times , also won't be able to pick up after 9am un like now where PU is after 7am I wonder how manu more AP branches will to cut cost.

[rocmic]

I bought a swag on ebay on Sunday, from Brisbane. Auspost tracking said delivery today. I got an email early this morning to say that it was out in vehicle for delivery. At 07:45 when I was going out to the car to leave for work, the van was in the driveway :-)
Just checked got another email at 07:55 to say that it has been delivered
So looks like they can get it right some of the time, actually probably most of the time.
Cheers
Mike

[Eevo]

aust post are useless

[1950landy]

My second package left U.K on the 28th by Royal Mail& is now in the hands of A.P. so who knows where it is now:cool: probely doing a trip around Australia.
I hade a parcle sent last week fron 2 suburbs away took one week to come & went to 6 places before i received it .:o
My second parcel that left the UK on 28 th Aug arived yesterday after triping around Australia & no tracking after it left UK.:mad:. No wonder they need to close there A.P owned Post Offices they will go broke with the service they give .:cool:

[1950landy]

I had a parcel posted from Gold Coast last Monday express post which did not arrive Tuesday or Wednesday . I looked up tracking no which said was delivered 10.45am Tues. I rang A.P to ask where it was & was told to have a good look around yard to see if I could find it & they would ask contractor were they left it & would tale 72hr's & they would get back to me, I also checked with the other 10 houses in our street if it had been delivered there, I am still waiting for them to get back. The package arrived Friday , 3 days after tracing said it had been deliverer & should have been delivered.

[Sandgroper]

Australia Post are useless, I have had plenty of trouble with this pathetic organisation. If a non government department functioned like this there would be hell to pay but because they are government run they get away with poor service.

[1950landy]

I have just sent complaint to the Postal Ombudsman. I see if I get an answer back from A.P.

[Ferret]

Wife had some confidential legal and commercial document sent to our home recently, registered mail - to be delivered and signed for in person only.

They never arrived. So chasing up with Aust Post they report "the driver delivered them but nobody was home so he left them on the front lawn near the letter box, go and have a look around the gardens out the front" :eek:

They weren't out the front, maybe blown away. So back to Aust Post. They eventually tracked them down - the driver had delivered them to the wrong address, nobody home so left them on the front lawn and marked his delivery log sheet as 'UD' - unattended delivery.

Registered mail - pay for it but don't expect it to be treated that way.

[1950landy]

Wife had some confidential legal and commercial document sent to our home recently, registered mail - to be delivered and signed for in person only.

They never arrived. So chasing up with Aust Post they report "the driver delivered them but nobody was home so he left them on the front lawn near the letter box, go and have a look around the gardens out the front" :eek:

They weren't out the front, maybe blown away. So back to Aust Post. They eventually tracked them down - the driver had delivered them to the wrong address, nobody home so left them on the front lawn and marked his delivery log sheet as 'UD' - unattended delivery.

Registered mail - pay for it but don't expect it to be treated that way.

Yes & when you ring Aust Post you find out what a longgg weight is. Any were from 1hr to 1.5hrs. & then get fobbed off.

[Stuck]

I just went to open the front door to let some air through the house and noticed a card in the screen door, I look further outside and see an AP contractor getting into his car so I open the door and call out to the contractor who in turn looks at me, puts his car into gear and drives away.
I know he didn't knock because my dog is the best doorbell around.

[67hardtop]

Beat this Aust post....I got a parcel....posted Friday afternoon 21/11/14...in the Netherlands. Arrived my doorstep Monday morning 24/11/14. Thanks FEDEX.

Cheers Rod:wasntme:

[BathurstTom]

I ordered an upgraded intercooler from Allisport in England. Delivery is through UPS. I cannot format the tracking report, but the headings are; Location, Date, Local Time and Activity. I have put the report (to date) entries below as a list.


Botany, Australia 30/04/2016 14:46 Arrival Scan
30/04/2016 10:57 Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
30/04/2016 10:57 The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Honolulu, HI, United States 29/04/2016 8:30 Departure Scan
29/04/2016 6:39 Arrival Scan
29/04/2016 23:38 Your package is at the clearing agency awaiting final release.
Louisville, KY, United States 29/04/2016 3:52 Departure Scan
Louisville, KY, United States 28/04/2016 12:18 Arrival Scan
Philadelphia, PA, United States 28/04/2016 10:11 Departure Scan
28/04/2016 8:25 Arrival Scan
Koeln, Germany 28/04/2016 6:01 Departure Scan
28/04/2016 1:35 Arrival Scan
Castle Donnington, United Kingdom 27/04/2016 22:45 Departure Scan
27/04/2016 21:13 Export Scan
27/04/2016 20:55 Arrival Scan
Gloucester, United Kingdom 27/04/2016 18:58 Departure Scan
27/04/2016 18:40 Origin Scan
27/04/2016 15:24 Collection Scan
United Kingdom 22/04/2016 10:01 Order Processed: Ready for UPS


Much more comprehensive than Australia post. It reads from the bottom up.


Tom

[Grappler]

Today I received an email, with a very convincing Auspost format
It explained there had been a delivery exception on a mail item and I need to go to a site for details to arrange pickup from Auspost.
Since I live in rural WA and use AUSpost for online purchase delivery it seemed plausible. Although as the link flashed up it had a German suffix,
Luckily my anti virus software was up to date and working and immediately quarantined the embedded Trojan horse.
After the Trojan horse had bolted, I checked the scam alerts for Auspost and yes, its been around for a few months now.

[loanrangie]

I ordered an upgraded intercooler from Allisport in England. Delivery is through UPS. I cannot format the tracking report, but the headings are; Location, Date, Local Time and Activity. I have put the report (to date) entries below as a list.


Botany, Australia 30/04/2016 14:46 Arrival Scan
30/04/2016 10:57 Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
30/04/2016 10:57 The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Honolulu, HI, United States 29/04/2016 8:30 Departure Scan
29/04/2016 6:39 Arrival Scan
29/04/2016 23:38 Your package is at the clearing agency awaiting final release.
Louisville, KY, United States 29/04/2016 3:52 Departure Scan
Louisville, KY, United States 28/04/2016 12:18 Arrival Scan
Philadelphia, PA, United States 28/04/2016 10:11 Departure Scan
28/04/2016 8:25 Arrival Scan
Koeln, Germany 28/04/2016 6:01 Departure Scan
28/04/2016 1:35 Arrival Scan
Castle Donnington, United Kingdom 27/04/2016 22:45 Departure Scan
27/04/2016 21:13 Export Scan
27/04/2016 20:55 Arrival Scan
Gloucester, United Kingdom 27/04/2016 18:58 Departure Scan
27/04/2016 18:40 Origin Scan
27/04/2016 15:24 Collection Scan
United Kingdom 22/04/2016 10:01 Order Processed: Ready for UPS


Much more comprehensive than Australia post. It reads from the bottom up.


Tom

So its done a world tour before getting here.