2012/13 Puma oil pump recall

[LR V8]

On its way by the looks of it... Check your VIN.

DEFENDER2.NET - View topic - Q421- Oil Pump Failure **JLR RECALL** (http://www.defender2.net/forum/topic36247.html)

Pete

[Garry]

My VIN number is in that range, will have to call Landrover on Tuesday

[oldyella 76]

Mine is too. I wonder how long it will take to notify us?
Lindsay

[rgty_kmj]

Mine too. I'll give them a ring next week. Thanks for the post

Kerry

[dullbird]

Thanks Pete added to the recall and bulletin section

[LR V8]

No probs mate. I'll be interested in what our dealers have to say about the lead times. There's a bit of chatter on Defender2.net about shortage of parts. Maybe our recall will be delayed as a result ?

Pete

[Summiitt]

My 130 has just started doing this.. Good to know it's not normal and the warning system is working..

[Pickles2]

Yes, VIN LD405037-LD443988.
Mine is in that range!!
Anyone got any Aussie info on this yet.
Initially, I looked in the recall thread for this, but that thread is closed,...is there a reason for that?
Pickles.

[Chazzwozzers]

My 2012 defenders vin is CA415499 is this included in the recall even though the letters aren't LD?

[LR V8]

Hi Pickles,

If you mean the sticky at the top of this section, then that looks to be controlled by the mods for notices only. At a guess they don't want to fill it up with ongoing discussion.... so be it :)

Pete

[alan48]

Hi all,
the affected pumas can now get the recall done as the dealers can now get the parts kit required--just ask them to order in, apparently takes about 3 hours to do. Mine is booked in for next week, and guess you will soon receive a letter re the recall.

[LR V8]

Yep, Q421 is now listed on topix for Aussie Defenders within the VIN range.

There has been some talk of no recall as such - so best to contact your dealer - don't wait for them !

Cheers,

Pete

[alien]

I've just booked ours in for this recall, first workshop booking was a week away.
Having only had it 6 months I wasn't sure if Land Rover knew of the change of ownership even though it was from a dealer.
As Pete said, be proactive.

[rgty_kmj]

I emailed the service dept here in Hamilton, NZ.
After a bit of scratching around and asking for my engine number and then they confirmed it was "affected".

They have to order the bits from UK. The bits will take a couple of weeks to get here.

It will be good to get this done before the warranty runs out at the end of June.

Kerry

[4wheeler]

I contacted my local dealer yesterday and asked about the pump issue. They had no idea about it even though I explained the situation. I booked my Defender in for a service in a month's time so before that I will follow up again as I don't want to have to go to the dealer twice. While the Defender has just turned 2 years old, it only has 12,000 km on it so if there is an issue with the pump, I hope it can survive a few more kilometres.

[Pickles2]

4 Wheeler, which Dealer?
Pickles.

[ozrob]

I was at the Canberra dealer today to get the Gearbox to transfer case drive shaft replaced, as well as the rear axles and hubs, as there is lots of backlash noise.
The nice thing is that they will do the work under warranty even though the vehicle has never been back to the dealer for servicing.:eek:
Its OK...there is never such a thing as a ex-mechanic when you own a Defender.:D
They also mentioned the oil pump recall and will see if they can get the parts in while they do the other jobs.

[Dopey]

The service adviser muppets at a dealership at Parramatta, have advised me that even though my VIN is one of the ones affected by the oil pump recall, that the recall is only for UK and European vehicles.

After hearing that the previous service adviser muppets had both left this dealership for others, I thought that I would give them a go.....

One young fella seems alright, although he apparently has come across from some jeep place, he appears to want to help with issues, he unfortunately has muppets above him that appear to advise him with bull**** to pass along to the customers.....

Apart from this young (formerly Jeep) fella, I have no trust in them, either the service adviser muppets, or their mechanics......

I'm interested in if anyone else has been advised that it is a UK & Euro only oil pump recall?


Regards,
Mike.

[oldyella 76]

I asked my dealer west of Melb and they said they had not heard of it, the dealer at Albury has also stated that there were no recalls on my puma, even though mine is in the vin range. I need to take mine back to get the hose damage fixed so will talk to them then.
Lindsay.

[LR V8]

Lennocks in Canberra confirmed mine earlier today and booked it in for Tuesday.

No arguments or questions.... they appeared to know all about it.

I guess I'll know for sure on Tuesday !

Pete

[4wheeler]

4 Wheeler, which Dealer?
Pickles.

Let's just say that the dealer would be in the eastern suburbs of Melbourne. They did take time to check if any of the service staff had any knowledge of the potential pump problem and possible recall and the staff indicated no knowledge of a current recall related to this issue so I have no complaint at all. As I purchased my Defender from NSW and re-registered it, Land Rover probably don't even know I own it yet so I won't receive a notification in the post if there is a recall.


As usual I will keep an eye on this forum and Defender2.net to see what's going on. I might give some of the other dealers a ring to see if they have other information.


Luckily I don't have any issues that I know of apart from the fact that sometimes the security warning light on the dash flashes very occasionally while I am driving the vehicle. Car still runs fine though. As per my previous Defender, I am restoring it to a standard to which it didn't leave the factory. :D

[alien]

I signed onto the TOPIx(link in the defender2.net thread)to confirm mine was on the list before I rang MLR.
This recall has a publication date of "07-May-2015 13:29:17" so only a week old here in Australia.
Even though I'm 2nd owner and it is just out of the 3year/100,00km it is all covered by Land Rover.


I looked up a mates VIN and he is not effected by this, bloody 2.4 drivers:angel:
I did find he has another recall though.


If folk aren't sure and don't want to sign onto TOPIx PM me your VIN and I could have a look.

[1nando]

my dealer has just informed me that my parts have been ordered and will be done next week.

[alan48]

Trivetts in parramatta will do your car --they are doing mine next week and have ordered kits for others as well --maybe ring again
alan

[4wheeler]

Thanks for the advice.

I contacted another dealer who put the VIN into the system and yes, my Defender needs inspection.

I rang the initial dealer and spoke to them again and they too confirmed that inspection of the pump is required after checking the VIN on the system.

If in doubt, get the dealer representative to check the number on their systems.

It is a bit of a worry when those who own the vehicles know more about what is going on than those who sell them. :confused:

[Drover Dave]

Hi all,

I contacted Land Rover Customer Assistance, Australia on Tuesday 12th May and they weren't aware of this recall ... at that stage. The representative said he'd look into it and advise.

He called back today and confirmed that they are now aware of the recall and the modification is necessary for my Vin No. He also told me that there are letters in the mail going out to the owners of all affected Defenders so keep an eye out for it.

My Defender is now booked in for the end of this month, so all being well, I'll be a happy chappy again :D

[TheYeti]

Mine is also in the vin range. Ill have to be proactive as I've also moved interstate and didn't find out about the intercooler hose till it split. Will make some calls today.

Thanks Guys

Ben

[TheYeti]

Ok so I was proactive the other day, called Land Rover Australia they said they're aware of the problem and its a vin specific problem not all cars in the vin range are effected. After a quick search found nothing and said my car is not affected by the recall. Something in my gut told me to call the dealer so I did. He hadn't yet heard of it but said I'll get back to you. An hour later calls back and asks for the id number off the timing cover. Couple days later he emails to say he's ordered the part and will let me know when to bring it in to have the oil pump replaced.

Thanks Land Rover in Hobart

[Grappler]

Does the recall apply to vehicles within the VIN range or does the oil light also need to be displaying erratically to qualify?

[1nando]

Does the recall apply to vehicles within the VIN range or does the oil light also need to be displaying erratically to qualify?

All vehicles within the range. Mine does not have the light appearing but my dealer is still going to change the pump. Apparently the pump quality can not be guaranteed and there was a bad batch that were installed in that Vin range. So yes it has to be changed regardless.

Sent from my GT-I9505 using AULRO mobile app

[whyatts]

Just wanted to add some info on this - Apologies if some of this has already been mentioned.

This recall effects all vehicles within the Vin range LD405037 - LD443988 (2012 - 2013 models)

Exclusions and other information: If the vehicle has had a new service engine fitted under warranty already or if the engine identification number stamped at the back of the block is post 130909202010 then this recall does not apply.

The sump needs to be removed as part of the repair so Land Rover will also replace your oil & filter at no cost to you.

Stock of some parts are currently limited, however more stock will be arriving soon.

The expiry date is May 2017

[Lagerfan]

We're in the VIN range and TOPIX confirms this service bulletin applies to our 90 but no sign of a letter yet, anyone else still waiting?

I'll drop the dealer a line this week and see what they say.

[Pickles2]

We're in the VIN range and TOPIX confirms this service bulletin applies to our 90 but no sign of a letter yet, anyone else still waiting?

I'll drop the dealer a line this week and see what they say.
I've heard nothing yet either, I'm kind of hoping I won't, but I'm sure I will, within the next month.
Pickles.

[Lagerfan]

I've heard nothing yet either, I'm kind of hoping I won't, but I'm sure I will, within the next month.
Pickles.

I think you're right Pickles, the turbo hose letter appeared a loooong time after we heard about it here.

[alien]

I knew I would not get a letter due to buying ours 2nd hand, all be it through a LR dealer.
I had mine done as ours is an escape machine and tows on most trips away.
The piece of mind knowing the pump has been done and it's not low on oil pressure under load was important to me.
It's only 5 minutes to ask or would you rather worry about the long term effects on the motor if you don't hear from JLR

[clive22]

Hi
Mine was done when I dropped it for an unrelated warranty claim Melbourne city rover.
Was told it is not a recall but is precautionary. I'm glad mine was done, but if you want it done looks like you'll have to ask, no point waiting for a letter as it sounds they aren't coming

Clive

[Marty90]

I saw the article on the English forum about a month ago and contacted Trivettes in Parramatta as my VIN fell in that group,but was told, and showed,that no recall was made on that vehicle.Had an axle oil seal replaced last week under warranty and was told a recall was on my vehicle regarding the oil pump. Got a call that afternoon to say the vehicle would be ready to pick up the next morning as they had parts in stock. Guessing the letters will be arriving shortly.

[alan48]

Hi,
Trivetts Parramatta did mine a few weeks ago and as I had the 20Kkm service done at the same time I saved on the cost of oil and filter. They also replaced the key fob battery but have had issues with that since.
Alan

[TheYeti]

All done in and out in 6 hours or so. I didn't wait for the letter cause my turbo hose blew before I got the letter regarding that. Couldn't imagine the dilemma if the oils pump failed.

[JayBoRover]

I got a service reminder in the mail the other day with a proposed date tentatively booked for me. I rang today to change the suggested booking and I asked if they have the parts to do the oil pump recall work at the same time. They said yes, it's all here ready and waiting for you. This was my first contact with them since my last service a year ago - or was it for the Intercooler hose recall work? (Yes, I don't use the D90 as much as I should, as much as I'd love to, and haven't clocked up enough km to make the service distance driven. On the bright side it means my Series 2a has been going well:))
So the D90 is booked in for a couple of weeks time for a full service and get the oil pump work done. Kudos to Southern Land Rover in Cannington for being prepared:thumbsup:.

[ProjectDirector]

While I had my 110 for back clash "diagnosis", my dealer also replaced the oil pump.
On the subject of back clash they found the axle splines worn and replaced together with flanges. Back clash eliminated for now.

[filcar]

Received a letter today advising the Q421 Oil Pump replacement program. At least they are sending them out, even though I had mine done over a month ago.

[alien]

Received a letter today advising the Q421 Oil Pump replacement program. At least they are sending them out, even though I had mine done over a month ago.
X 2 :angel:

[robh]

Also got my letter today and I didn't think I was in the range as mine is DA not LD, so maybe only the numbers matter?
Rob

[85county]

Received my letter and booked in for the work next week. Good timing as we're off in a couple of weeks and this will give me peace-of-mind as well as saving me doing an oil change. My BAS2 RRC kit should also arrive next week and I'm looking forward to running the 150BHP Autobiography Remap.

[Grappler]

Decided to go the extra miles and get the recall work done in Albany.
The job went without any problems and they provided a loan car (freelander) to do some sightseeing.

Their coffee machine wasn't as flash as the Perth dealers, but by contrast, Albany did get the job done right the first time.:D

The letter was in the letter box when we returned home last night

[JayBoRover]

Had my 40 Thou service done and the oil pump work at the same time yesterday. All good ... but didn't have any problems I was aware of anyway.:cool:

[Grappler]

Had my 40 Thou service done and the oil pump work at the same time yesterday. All good ... but didn't have any problems I was aware of anyway.:cool:

Did they waive the cost of the oil for the service?

[JayBoRover]

Did they waive the cost of the oil for the service?
Hmmm. No they didn't:(. At least I assume the item "MAG PROFF (A5) 5W/30 $112.13" is the engine oil, as the diff oil and brake fluid is shown separately.

[alan48]

Hi,
as the recall DOES include new oil and new filter and as you got your service done at the same time they ripped you off by charging for oil and filter-- you can check by looking at the LR sheet issue dot dealers re the recall--suggest you ask for a refund as oil is expensive. My dealer did not charge me for th eoil and filter when done like yours.

[JayBoRover]

Hi,
as the recall DOES include new oil and new filter and as you got your service done at the same time they ripped you off by charging for oil and filter-- you can check by looking at the LR sheet issue dot dealers re the recall--suggest you ask for a refund as oil is expensive. My dealer did not charge me for th eoil and filter when done like yours.
Yeah, I'll give them a ring on Monday. Between the oil and the filter it's $141.67. That'll go some way (a little way) towards my newly ordered BAS2 ECU upgrade -170BHP and 450NM:cool:.

[Grappler]

Hmmm. No they didn't:(. At least I assume the item "MAG PROFF (A5) 5W/30 $112.13" is the engine oil, as the diff oil and brake fluid is shown separately.

If they have ripped you off, and once you get your refund- dob them in to LRA.
Ill bet London to a brick they have invoiced them as well.

[cuppabillytea]

My Defender is a MY2013 October build. Is it involved in the recall? I have had no advice fro LR to date.

[filcar]

My Defender is a MY2013 October build. Is it involved in the recall? I have had no advice fro LR to date.
Easiest way to check is to create an account on topix https://topix.landrover.jlrext.com/topix/user/loginForm which allows you to check all outstanding service programs for your own vehicle. To see the full details costs money, but the free account is useful, that was how I knew mine needed to go for the oil pump issue waaay before the letter from JLR.

[LR V8]

My Defender is a MY2013 October build. Is it involved in the recall? I have had no advice fro LR to date.

You can find your VIN number on the lower passenger side of your windscreen. Is it in this range LD405037 - LD443988 ?

If so, contact your dealer. If unsure, speak with them anyway.

Chees,

Pete

[Grappler]

Have your engine number handy when checking. Its on the front timing cover.

With mine, there was some confusion with the VIN but the engine number confirmed the recall was needed

[cuppabillytea]

Easiest way to check is to create an account on topix https://topix.landrover.jlrext.com/topix/user/loginForm which allows you to check all outstanding service programs for your own vehicle. To see the full details costs money, but the free account is useful, that was how I knew mine needed to go for the oil pump issue waaay before the letter from JLR.

Silly Billy forgot he already has that account didn't he. Thanks for reminding me filcar and thanks to LR V8 as well. Actually my VIN is DA444110, so I think I might be OK. Thanks to Grappler too.

[LoveB]

Silly Billy forgot he already has that account didn't he. Thanks for reminding me filcar and thanks to LR V8 as well. Actually my VIN is DA444110, so I think I might be OK. Thanks to Grappler too.


got mine done while the blown turbo hose was being replaced.


still had my oil changed a few weeks after lol

[ezyrama]

Got the letter today and just booked it in for the 20th July, they have to i=order parts and I'm away (without the Tardis) till then. I haven't had any warning lights come on as of yet, shame I just had it serviced though as they could have done the oil and filter for me. Make's me wonder why they want to replace the sump though. I had a Jackaroo where the longer oil pick up bracket had a habit of breaking but nothing is attached to the sump, unless they have re-designed the oil pick up pipe or are fitting a larger oil pump and have had to re-design the sump to suit?

[Pickles2]

Sump is apparently well sealed to the crankcase & could be damaged during removal, hense a new sump is included in the "kit" of parts.....so I've read?
Pickles.

[bemm52]

96144

Ruby and Pearl off for oil pump recall tommorrow

3 1/2 hour drive not happy:(

Cheers Paul

[JayBoRover]

If they have ripped you off, and once you get your refund- dob them in to LRA.
Ill bet London to a brick they have invoiced them as well.
I spoke with the service dude at Southern Land Rover today and he has accepted they have made a mistake in charging me for the oil, filter and drain plug and readily offered to credit my card with the correction. I suggested I'd be happy if they can do a deal on a set of rubber floor mats, so he's going to get back to me tomorrow after checking with the Parts dept. All good so far:).

[Pickles2]

Yes, the Defender domiciled rubber mats are good,...we have a 90 with the matching rear mat.
Pickles.

[bemm52]

Oil pump replacement done turned out quiet well inspite of 18hr day

Both vehicles got a free oil and filter change to boot:)

Cheers Paul

[JayBoRover]

I spoke with the service dude at Southern Land Rover today and he has accepted they have made a mistake in charging me for the oil, filter and drain plug and readily offered to credit my card with the correction. I suggested I'd be happy if they can do a deal on a set of rubber floor mats, so he's going to get back to me tomorrow after checking with the Parts dept. All good so far:).
Fantastic service:thumbsup:. I'm not only getting the genuine rubber mats, but the service manager is going to deliver them to my home in the weekend because they're not open in the weekend. Can't ask for better than that. I'm a happy Southern Land Rover customer.:)

[Simon]

Sorry if this ends up as a duplicate thread, tried to post a short while ago but seems to have disappeared.

Have seen a few comments on oil pump recall for 2012/13 vehicles.

Slightly concerned as mine is H2 13. Being on the road any recall letter would have gone unnoticed to the redirected mail pile at a mates house.

Oil light is last to go out at ignition on, does not come on when driving.

Is this a recall issue on all 2012/13 or is there a VIN range, or have I misunderstood?

40k service booked for tomorrow, would be good to know what's what so can tackle the dealer when I drop off.

Thanks

Simon

[alien]

Sorry if this ends up as a duplicate thread, tried to post a short while ago but seems to have disappeared.

Have seen a few comments on oil pump recall for 2012/13 vehicles.

Slightly concerned as mine is H2 13. Being on the road any recall letter would have gone unnoticed to the redirected mail pile at a mates house.

Oil light is last to go out at ignition on, does not come on when driving.

Is this a recall issue on all 2012/13 or is there a VIN range, or have I misunderstood?

40k service booked for tomorrow, would be good to know what's what so can tackle the dealer when I drop off.

Thanks

Simon
G'day Simon,
Have a read of this post...http://www.aulro.com/afvb/90-110-130-defender-county/217975-2012-13-puma-oil-pump-recall-2.html#post2364918
It's from this thread with a few pages of discussion if you want to have a longer read....
http://www.aulro.com/afvb/90-110-130-defender-county/217975-2012-13-puma-oil-pump-recall-4.html

This is the basics,
The Vin Range: LD405037 - LD443988.
The simplest way is to talk to any Land Rover dealer and ask them to check their system(TOPIx) and it will list any recall for your VIN.
This recall requires a oil pump, sump and some other bits.
New oil and a filter are included in the recall also.


If you get it done with your service you will not need to pay for your oil and filter so a few dollars will stay in your pocket:D
Double check your invoice though, a few have been caught out.


If you have no luck on finding out if yours is included or not slip me a PM with your VIN.
I'll can have a look on TOPIx for you(It'll be early afternoon before I can have a look).

[Simon]

Thanks Kyle, much appreciated

My VIN seems to be DA rather than LD, so perhaps not affected.

The dealer said he would check the system and let me know. He also said he has 2 customers waiting for the work, there seems to be a probl getting one of the parts.

Simon