Cracked Turbo Hose- 2 weeks out of warranty- Allianz knock back

[lpj]

Well my original factory warranty ran out two weeks ago. I have had a few things replaced under warranty, but now I'm told I have a cracked turbo hose, which was causing intermittent "restricted performance" limp mode. It happened once Sunday after sitting in the garage idle all Saturday and then again this morning while pulling up a steep-ish hill near home. On both occasions the fault went away after restarting.
Dealer was kind enough to look at it straight away and diagnosed the issue. "$170.00 please" as it's not covered under extended warranty!!
Given that its 2 weeks out and I've paid the best part of 3K for the Allianz ridgy didge extended factory warranty, I have asked them to go back and have another try please.
Let's see what happens

[Crocodile Dundee]

Well my original factory warranty ran out two weeks ago. I have had a few things replaced under warranty, but now I'm told I have a cracked turbo hose, which was causing intermittent "restricted performance" limp mode. It happened once Sunday after sitting in the garage idle all Saturday and then again this morning while pulling up a steep-ish hill near home. On both occasions the fault went away after restarting.
Dealer was kind enough to look at it straight away and diagnosed the issue. "$170.00 please" as it's not covered under extended warranty!!
Given that its 2 weeks out and I've paid the best part of 3K for the Allianz ridgy didge extended factory warranty, I have asked them to go back and have another try please.
Let's see what happens

They are rip offs ALlianz don't be fooled aaaalianz

[Celtoid]

Which product did you buy, as in which policy? ... there are several and all come with different levels of cover.


I'd still challenge though :-)

[Homestar]

Sorry, but I've found most extended warranties aren't worth the paper they're written on... :(

[justinc]

Sooo these warranties cover high stress and relatively short lifespan items like intercooler hoses? I'd be surprised personally if it is part of the list of covered items. How old is it? (The pipe)

[Celtoid]

I paid for an Allianz Extended Warranty for my first D4 .... I guess about 3 years ago.


That policy, was as good as the LR original. Paid for itself in the first issue I had.... but you need to do your homework with regards to what is being covered..... and that policy was not cheap.


Even LR's Extended Warranty (which BTW is an Allianz product .... or was then) is not as good as the coverage of Allianz and other company's (?) top of the range products. But they (LR) make about a grand above the asking price.


Both LR's Extended Warranty and other similar products will only cover major failures and I'm not sure how that gets calculated .... But definitely no cosmetics like a broken internal fitting, etc.


But to be fair .... wear and tear issues are never going to be covered .... hoses, tyres, belts, etc., .... unless they have failed well inside the OEM specification.


My Original LR Warranty issues have been a mixed bag too depending on the guys your are dealing with ..... which doesn't fill me with joy. I understand that they must get lots of people assuming that regardless they must be covered but I have been pretty peeved having to argue the point on faults that are obviously defective and really don't cost that much ... especially to the OEM.

[Celtoid]

Sorry, but I've found most extended warranties aren't worth the paper they're written on... :(


Context?

[gotaflat]

My extended LR warranty has been worth it...paid for its self and some. Supported by LR service...put anything related to warranty straight through.

[Celtoid]

My extended LR warranty has been worth it...paid for its self and some. Supported by LR service...put anything related to warranty straight through.


Interesting anomaly ....


Even when I bought the non-LR (branded) Allianz extended Warranty, everything was taken care of by LR, they got pre-approved authority before they called me. The LR guys were great in this area of support.


Maybe not so strange when the collector is the same ....

[LGM]

I have the LR extended warranty and so far it has worked for me on the one or two small issues I have had:).

From my chat with my local LR service agent it seems that a lot depends on the information they provide to the insurer and how hard they go to bat for their customer!

[Redback]

So $3000 to fix minor issues that probably wouldn't cost you $1000:o

We cancelled our extended warranty, also the extended warranty is governed by LRA, if they don't think it's a warranty claim, they won't allow Allianz to cover it, even if Allianz does.

Baz.

[SBD4]

My extended LR warranty has been worth it...paid for its self and some. Supported by LR service...put anything related to warranty straight through.

Likewise :thumbsup: !

[CSBrisie]

Me too - very happy with LR extended warranty I have had on previous LR products; I still think a lot comes down to how well you get along with your local friendly LR Service Manager - if you and he get along well..... problems seem to get resolved much faster!

[vnx205]

It seems that you need to be very wary when paying for extended warranty.

Extended warranties 'useless', according to consumer group (http://www.smh.com.au/national/extended-warranties-useless-according-to-consumer-group-20150813-giy88n.html)

[Grumbles]

Sorry, but I've found most extended warranties aren't worth the paper they're written on... :(

Yet my experience has been positive. Without a murmur over a myriad of claims Swann virtually rebuilt one of my cars under its 'bumper to bumper' extended factory warranty.


The Blacklocks Ford/Landrover "in house" dealership warranty was a no hassle experience and seemingly they inclined to be generous in their dealings.

[ozscott]

I have found that a genuine factor extended warranty is great - everything else is a compromise. For example i bought a new Accord Euro 10 model - paid $1000 for an extended factory warranty for another 2 years and 50k which was up first...why did I bother. 200,000 of short trip hard 4-5 pax hard driving mostly and not at thing, literally, wrong.

I have a new Mazda 3 GT and didnt bother getting the extended warranty. The dealer gives another 2 years and 50,000 for free if you sevice with them - they are very clear - it covers major components like drivetrain - engine, gearbox, diff etc and other major components like air con etc but maximum claim amount per year of about $3,000. Not bad for free given that they are a capped price service for the life of the vehicle (Mazda have the capped prices up to about 180,000 on their web site, but they do say for original owner it continues past that) so the dealer is not asking me to pay extra for servicing with them to cover their dealer warranty...then again Honda and Mazda can hand out these things because they are so bloody reliable down to the last item.

Cheers

[Celtoid]

So $3000 to fix minor issues that probably wouldn't cost you $1000:o

We cancelled our extended warranty, also the extended warranty is governed by LRA, if they don't think it's a warranty claim, they won't allow Allianz to cover it, even if Allianz does.

Baz.


I think I only had one claim on my Extended Warranty, which was Allianz's best product, which is as good as the Factory Warranty and is a level above the LR Extended Warranty .... which at that time was an Allianz product also (confused? .... LOL).


I organised it through a broker and LR had nothing to do with it. I got a leak on the Oil Pump bearing (I think?) which leaked oil all over the timing belts and several suspension parts. I'm certain LR told me the damage including parts and labour exceeded $3500. Therefore my warranty paid for itself in the first hit.


It's not really a warranty anyway. It's an insurance policy where Allianz agree to pay for the repair if it's deemed as a covered item.


I went through the policy with a fine tooth comb anticipating issues. The policy states nothing about whether LR approve it or otherwise, it's not their decision to make. The only things that weren't warranted are identical to what wouldn't be covered in a factory warranty, which is pretty much wear and tear parts. However, even they are covered if damaged due to the failure of a warranted part. Which was the case in my incident with the belts and suspension parts.

Maybe the Ts & Cs are different if you purchased through LR but they had no say whatsoever in my policy. I don't see why they would anyway .... as I said it's an insurance policy and it's payed work, with the money coming from a third party, not LR. Makes no sense at all.


Cheers.

[lpj]

So I picked the car up today. The dealer said they covered it themselves as I am such a "loyal customer", so I cant complain about that.

The extended warranty was purchased at that dealer when I got my first service. I was of the opinion that it was the top level LR Extended warranty. It certainly cost a lot.

I accept that consumables aren't and fair wear and tear are not covered though. This is an MY12 3.0 with about 80K.

In fairness, the dealer really didn't really argue the point that hard. I queried the cost because its been serviced there from day 1 and I'd paid for the extended warranty. They came to the party so I all good in the end.

[letherm]

I queried the cost because its been serviced there from day 1 and I'd paid for the extended warranty.

Which is why I'm taking my car back to the dealer for all it's services during the warranty period. That relationship can pay dividends when a problem arises.

[GP1200]

Me too - very happy with LR extended warranty I have had on previous LR products; I still think a lot comes down to how well you get along with your local friendly LR Service Manager - if you and he get along well..... problems seem to get resolved much faster!

Yep, have to agree with the above, have always been treated very fairly by my dealer and have no issues recommending them. I have just purchased the extended "genuine" LR warranty ( which is a Allianz a product - confused- yes ) the friendly service manager explained the approval claim process and their aim is to make it as seemless to the customer as they can. They do all the work behind the scenes to make it all work.

I like the peace of mind it gives me, yes, it's not cheap, but I expect to clock up to 180,000km in this Disco on my current run rate, so it's a easy decision.

Jack

[Redback]

I think I only had one claim on my Extended Warranty, which was Allianz's best product, which is as good as the Factory Warranty and is a level above the LR Extended Warranty .... which at that time was an Allianz product also (confused? .... LOL).


I organised it through a broker and LR had nothing to do with it. I got a leak on the Oil Pump bearing (I think?) which leaked oil all over the timing belts and several suspension parts. I'm certain LR told me the damage including parts and labour exceeded $3500. Therefore my warranty paid for itself in the first hit.


It's not really a warranty anyway. It's an insurance policy where Allianz agree to pay for the repair if it's deemed as a covered item.


I went through the policy with a fine tooth comb anticipating issues. The policy states nothing about whether LR approve it or otherwise, it's not their decision to make. The only things that weren't warranted are identical to what wouldn't be covered in a factory warranty, which is pretty much wear and tear parts. However, even they are covered if damaged due to the failure of a warranted part. Which was the case in my incident with the belts and suspension parts.

Maybe the Ts & Cs are different if you purchased through LR but they had no say whatsoever in my policy. I don't see why they would anyway .... as I said it's an insurance policy and it's payed work, with the money coming from a third party, not LR. Makes no sense at all.


Cheers.

Yes the Allianz extended warranty through LR is different to the Allianz extended warranty that is basically an insurance policy(if that makes sense) ours was a factory extended warranty through Allianz, which was worth dick, as LRA had the last word.

Anyway it was good for the dealer to come to the party, so a good outcome for lpj, proves that not all dealers are bad.

Baz.

[gedaso]

I had an Allianz extended warranty on my 2007 D3 and absolutely no complaints - all claims were handled easily by the local dealer and it paid for itself several times over (multiple fuel tank replacements, air compressor replacements, lower control arms etc).

I'm on the verge of buying a 2012 D4, and weighing up whether I get an extended warranty for it. Where are people buying Allianz warranties from those days ? What sort of dollars ?

[lpj]

I bought mine from the dealer. You'd want to hurry because it still has to have factory warranty left I believe.
Luke