warranty question

[mudder110]

hi all I have a question for the mechanics out there what is if any the warranty on new parts for instance clutch cylinders gaskets seals auto parts in general do they have to give a warranty by law, allso labour is there a warranty that has to apply cheers

[Scouse]

Genuine Land Rover parts have a 12mth warranty with no limitation on km.


If a LR dealer supplies & fits the parts, parts & labour will be covered if the part fails.


If you supply (or specify the dealer to supply a lower quality) the part, labour is normally not covered.


Aftermarket parts are a different ball game. Seals & other wearing parts might have a limited warranty but major parts like fuel / water pumps would have a 12mth or similar warranty. You'd have to ask for the specific warranty for each part to be 100% sure.

[DazzaTD5]

If I remember.... a repairer isnt required to give a warranty *shrugs* who cares about that... As I believe my warranty is well covered and honored I wont fit customer supplied mechanical parts. My thought is, if your clever enough to buy the part, be just as clever and fit it :p

For me:
It takes a lifetime to build up a good reputation as a specialist repairer, I personally take great pride in the quality of my work and of my trade.

My warranty which I've used for 20 odd years:
-------------
WARRANTY:
GEARBOX & TRANSFER CASE: NEW OR REBUILT ? 2 YEAR UNLIMITED KILOMETER WARRANTY (PARTS & LABOUR).
CLUTCH ASSEMBLY ? 12 MONTHS OR 20,000KM (whichever occurs first) WARRANTY (PARTS & LABOUR).
ENGINES: REBUILT ENGINES ? 2 YEAR UNLIMITED KILOMETER WARRANTY (PARTS & LABOUR).
ENGINES: NEW GENUINE FACTORY SUPPLIED ? 12 MONTHS OR 20,000KM (whichever occurs first) WARRANTY (PARTS ONLY), & 2 YEAR UNLIMITED KM WARRANTY (LABOUR ONLY).
OTHER NEW PARTS - 12 MONTHS OR 20,000KM (whichever occurs first) WARRANTY (PARTS & LABOUR).
USED PARTS INCLUDING TRANSMISSIONS: 3 MONTHS (PARTS & LABOUR).

WARRANTY PROVISIONS:
This warranty is provided in good faith and the vehicle must be maintained as per our recommended service schedule listed below as a minimum requirement of the warranty cover.
ENGINES: (factory or rebuilt): SERVICE EVERY 10,000KM or 6 MONTHLY (whichever occurs first) including ALL filters and oil change.
GEARBOX / TRANSMISSION / DRIVETRAIN: SERVICE EVERY 50,000KM or 2 YEARLY (whichever occurs first).
COOLING SYSTEM: DRAIN & REPLACE EVERY 2 YEARS.
BRAKE SYSTEM: FLUSH EVERY 2 YEARS.

The warranty provided is in addition to and does not negate any consumer rights you have under law. Warranty does not cover driver carelessness, vehicle abuse or lack of maintenance.
--------

Regards
Daz

[mudder110]

up here in cairns one shop, try 3months parts and labour, or 5000ks which ever comes first, what kind of workshop gives 3 months on there labour
wouldn't surprise me if there's a fatality.
due to being stranded because of part failure one day, a lot of there parts are not even branded. my advice if traveling through cairns get your work done before you leave home, or maybe bite the bullet and use the stealership here.

[Blknight.aus]

3 month warranty on labour is fair enough, if it doesn't fail from poor workmanship by then its not likely to. (assuming you use it regularly)

failure from a faulty part can take a bit longer.

I don't provide any warranty on customer supplied parts or "budget" parts that are used at the customers expressed direction that are not on my recommended suppliers list when I fit them. If its working when I hand it over, its been tested and installed to the best of my ability and good luck to you.

[DazzaTD5]

To be fair, offering a 3 month warranty on labour and or parts is still prolly more than fair and reasonable.

I've mentioned this in another post somewhere, I dont fit customers supplied mechanical parts. This is not to safe guard my "300% massive parts markup" (you may often find a repairer can supply parts at a cheaper price than can be purchased retail) its to ensure its a good quality part (plenty of cheap rubbish parts are harder to fit), ensures its a new part (not old new stock), the part has been stored (with me at the least) in a reasonable environment.

My last learned example was a few years back...
*Customer lived way up north, drove down to Perth to get a timing belt kit and a water pump fitted to his Discovery 1 300tdi.
*Customer had already purchased parts (timing belt kit and water pump was the same brands I would have supplied) and brought them with him.
*I fitted said parts.
*A few hundred Km's round Perth and the timing belt broke, bending push rods and breaking a few rocker arms.
*The customer paid for parts (all new rocker arms, push rods, valve seals, head gasket kit) I supplied all my labour (including overhauling cylinder head) and also supplied a new timing belt kit (As it was the same brand I would have supplied).

All fixed and running perfect, 1000Kms up the road and the water pump died. he got it replaced in Newman, all been fine since.

It's the only timing belt I have EVER had break on me (on me as in any one that I have fitted). and to have a water pump fail so quickly after being installed added to my thought, how long and where had the parts been stored before I fitted them (in a garden shed in 60 plus deg C for 12 months??).

Its one variable that can't be controlled by a repairer but can be avoided.

Regards
Daz

[mudder110]

To be fair, offering a 3 month warranty on labour and or parts is still prolly more than fair and reasonable.

I've mentioned this in another post somewhere, I dont fit customers supplied mechanical parts. This is not to safe guard my "300% massive parts markup" (you may often find a repairer can supply parts at a cheaper price than can be purchased retail) its to ensure its a good quality part (plenty of cheap rubbish parts are harder to fit), ensures its a new part (not old new stock), the part has been stored (with me at the least) in a reasonable environment.

My last learned example was a few years back...
*Customer lived way up north, drove down to Perth to get a timing belt kit and a water pump fitted to his Discovery 1 300tdi.
*Customer had already purchased parts (timing belt kit and water pump was the same brands I would have supplied) and brought them with him.
*I fitted said parts.
*A few hundred Km's round Perth and the timing belt broke, bending push rods and breaking a few rocker arms.
*The customer paid for parts (all new rocker arms, push rods, valve seals, head gasket kit) I supplied all my labour (including overhauling cylinder head) and also supplied a new timing belt kit (As it was the same brand I would have supplied).

All fixed and running perfect, 1000Kms up the road and the water pump died. he got it replaced in Newman, all been fine since.

It's the only timing belt I have EVER had break on me (on me as in any one that I have fitted). and to have a water pump fail so quickly after being installed added to my thought, how long and where had the parts been stored before I fitted them (in a garden shed in 60 plus deg C for 12 months??).

Its one variable that can't be controlled by a repairer but can be avoided.

Regards
Daz

im talking about parts supplied by the repairer, when they tell you this this what my supplier gives me, that's bull****, part turns up part fails you go back you ask whats the brand of the part supplied no brand or just made in Taiwan you blokes should be held responsible for your work, and the parts you supply, people die on our roads every day I wonder how many from **** part failures.

[mudder110]

sounds like you run a honest business, cairns is not like that we are desperate for a honest landrover repairer up here, im 58 like to do all my general maintance my self, but believe in supporting local business. but getting fukiin over it

[AndyG]

Dazza,
So if the part was a bit exotic, for example an Ashcroft Lsd, you would prefer to source it yourself, with the appropriate pre paid deposits etc? Rather than the customer doing the leg work.
Understand and agree 100% re LR parts and equivalents

Regards
Andrew.

[weeds]

Maybe I haven't pick the the sequence of events.....have you been back to the supplier......what have they offered, have they had a chance to fix??

Which one has failed, surely both haven't failed.

Plenty of clutch masters and slaves have failed shortly after install, I certainly experienced it.

Either way it's not a show stopper.....I drove my defer from Canberra to Brisbane without a functioning clutch........

[mudder110]

Maybe I haven't pick the the sequence of events.....have you been back to the supplier......what have they offered, have they had a chance to fix??

Which one has failed, surely both haven't failed.

Plenty of clutch masters and slaves have failed shortly after install, I certainly experienced it.

Either way it's not a show stopper.....I drove my defer from Canberra to Brisbane without a functioning clutch........
all failed, they don't want to know about it, as I said department of transport and machinery people first, mate if I told you the amount in 5 years you would be shocked someone like mr automotive need to open a shop up in cairns someone will die up here one day I also drove my defender back from near Adel's grove to Doomadgee then to Burketown
finally to Normanton before I got it fixed middle of summer you cant compare it. bit different here the bush is a bit more dangerous then Canberra cheers

[DazzaTD5]

Dazza,
So if the part was a bit exotic, for example an Ashcroft Lsd, you would prefer to source it yourself, with the appropriate pre paid deposits etc? Rather than the customer doing the leg work.
Understand and agree 100% re LR parts and equivalents

Regards
Andrew.

For parts you have just mentioned, I'm fine either way, a customer can source from Ashcroft or me, plenty of customers buy direct from Ashcroft and get me fitting it all.

Other "out of the ordinary parts" I'm fine with customers chasing up and buying what they want and getting me fitting it, things like a LED lightbar, the difference between one and another sometimes is only what the individual prefers the look of and nothing more. Things like accessories are great when customers do the leg work, ya can spend days finding the right thing.

Regards
Daz

[DazzaTD5]

you blokes should be held responsible for your work, and the parts you supply, people die on our roads every day I wonder how many from **** part failures.

I must assume when you say "you blokes" you are in reference to a particular repairer and not a reference to mechanics or repairers in general.

I wonder how many fatalities have occurred through non tradesman people working on motor vehicles.

Just as info and nothing more...
I take pride in my trade, the quality of my workmanship, my knowledge and enthusiasm I have for the Jeep and Land Rover brands I work on. Although working for yaself can take its told, I do overall enjoy what I do and try to mix my jobs up a bit, I'm pretty well always doing something different and often new. I can prolly say the above comments also applies to any repairer that comes on these forums and maybe some other specialist repairers (is it not the reason why they picked their brand?)

I sometimes take offense to people (that sometimes are arm chair mechanics) that have a crack at the motor vehicle repair industry or mechanics. Generally most tradies have learnt (or should have) all the basic stuff that gets thrown around in forums such as here, some of the light bulb moments for some were learnt as basic mechanical knowledge for a tradesman.

While I have some great contacts and dealings with other repairers within the motor vehicle industry, there are plenty of very dodgey people out there, I spose any industry is like that, I just dont know as this is the industry I am in.

My own reason (and I'm sure other repairers think this as well) for using better quality parts is in general they fit better. Even stupid items such as TD5 cooling hoses and water pumps, the Britpart hoses are that little bit harder to fit than the genuine ones, the cheap water pumps are rubbish to fit, yet the QH branded water pumps are fine and is what I often use if I cant get genuine.

Owners will sometimes go for that cheap brand where the better quality but still non genuine is only a few dollars more and will be far easier to fit.

No flame intended, there are plenty of non trades people out there who's mechanical skill exceeds that of a trades person, my dad is one of them, he is true to the saying "Land Rover, turning owners into mechanics for over 65 years"

Regards
Daz