Ebay makes me mad sometimes

[Roverlord off road spares]

Hi we have just found out that when customers buy more than one item and paid for postage for each item.And they do not reqest a total from us so we can send new invoice Then we refund the excess postage cost it does not show up on there system, so we pay the full fees on the postage cost and the the less one:mad:. So we have to send the an list of refund and item numbers that we have refunded the excess postage cost. Then they say we could change all our over 400 listed item to freight cost so customers would have to wait until we get back to them with cost.. Gee we are here 24/7 days a week, how many more hours do we have to add to running this business. So from now on I will have to send a list. Wonder how many more people do not know this and are paying the higher cost of fees. Heather

[Landybitz]

Thanks for bringing this up. Ebay is adding hours per week for extra admin tasks.

I do like the " Increase your sales and offer free shipping to earn extra brownie points, Roof rack Brisbane to Perth $400 shipping Profit 20% on rack, less shipping -$200. They really have no idea.

The people who sell $1 phone case with free postage and sell a million items per month are the winners.

[Roverlord off road spares]

They do not care as long as they get there money at the end of month:mad:. We do not have much of a weekend, as this is when we catch up on admin, stock checks and answering emails, when customers ask if it fits the car.No other business runs like this they shut there door at 5pm on Friday. But suppose this is what we have to expect as we are an on line business. If they don't have us they would have a business.;) Heather

[JoeFriend]

That's why whenever I can I try to order and buy from someone away from eBay, it is the same cost but without the eBay fees for the business owner. Makes it a bit easier!

If I can get the same service from you and put my order in through the aulro forum, pay via PayPal then I would do that every time, not even expecting the discount.

Joe

Sent from my SM-G900I using AULRO mobile app

[Eevo]

That's why whenever I can I try to order and buy from someone away from eBay, it is the same cost but without the eBay fees for the business owner. Makes it a bit easier!

same here.



question for Heather. is your business better off with ebay overall?

[Roverlord off road spares]

We always give a discount as we do not pay ebay fees so why not pass the savings on the our value customers. Heather;)

[Roverlord off road spares]

It is an outlet so people who are not no use from Forum get to now us. Then they come to us. We are still working on our web site at the moment. Heather:cool:

[Landybitz]

You don't pay fees? how come.

We have been working on our own on line shop for far too long needs to get up and running soon, but theres going to be a need to still have a ebay scaled down shop, people seem to like ebay, they like the fact they can buy with a level of protection that no shop front could ever offer. Got to love the long list you can choose from when you decide you don't want to pay for your item, i.e. I no longer want it, I have decide I don't like it, some other reason.

And ebay still don't pay GST.

[LandyAndy]

You don't pay fees? how come.

We have been working on our own on line shop for far too long needs to get up and running soon, but theres going to be a need to still have a ebay scaled down shop, people seem to like ebay, they like the fact they can buy with a level of protection that no shop front could ever offer. Got to love the long list you can choose from when you decide you don't want to pay for your item, i.e. I no longer want it, I have decide I don't like it, some other reason.

And ebay still don't pay GST.

You misread the post.
If you order direct with Heather and Mario they give you a discount as they are dealing direct not thru Ebay;);););)
I always send them a PM or email for a price rather than go on Ebay.They are great people to deal with.
Andrew

[Roverlord off road spares]

That's right if customer come direct to us we give a discount as we do not have to pay ebay fees, but we still do have to pay paypal fees when they pay by paypal. Just sent ebay a list of 4 customers that we refunded excess postage, for this month and they have credit back nearly $10.00 back to us, so I wonder how much they owe us from other months that we did not know we where not getting credit for refunding excess postage. Told them today that we will be emailing them again when we have refunded excess postage until they get there system to adjust for refunded postage. Heather

[Vern]

And then there's PayPal! Why do I have to wait 21 days to get my money! Grrrrrr:mad:

[Sly]

Hang in there retailers , we truly do appreciate your on line shops and accessibility.
Thank you .

[incisor]

And then there's PayPal! Why do I have to wait 21 days to get my money! Grrrrrr:mad:

please explain?

[Roverlord off road spares]

And then there's PayPal! Why do I have to wait 21 days to get my money! Grrrrrr:mad:

I don't know about waiting 21 days we get ours instantly and withdrawals go into our bank account within a day. Maybe it depends on your status and verification?


I think Ebay has lost the plot in their greed to make money out of everything.
The shonks have stuffed it up for all of us in regards to postage. Previously postage charges were not considered for ebay charging fees.

Then the shonks selling stuff like $1 saxophones in China and asking $200 -300 postage, so they would only be charged commission on the $1 sale, and making up a Ebay fee free profit on the postage charge.

In regards to postage as a seller, we loose money on it.
We should be charging GST of 10% on the postage cost we actually pay, and the end user the customer should be paying the extra.

Ebay charges us a commission on the postage charge, even though we are not making a profit on postage.
If we were to increase the postage charge to cover the up to 10% that paypal and Ebay charge in commission then we would still be more out of pocket as then Ebay gets commission on the new higher amount.

Eg If it costs me $15 to post something, then I should be charging 10% GST on top of that so it becomes ( as it is a GST taxable service) $16.50 now, and to now to cover the Ebay /Paypal commission fee, I would then have to add another 10%, so the postage becomes $18.15
So in theory the customer should be paying me another $3.15 postage on what I charged.
So to keep customer's postage cost low we loose $3.15 straight up, then ebay/paypal takes their fee on the goods sold on top of that. Do heaps of sales and all this losing on postage starts to add up. A pet hate of customers is being charged excessive postage, so hence we try to wear it.

There is no such thing as a freebie, it has to be costed in somewhere, ebay recommends sellers offer free postage by sellers to get more sales ) which equates to more money for Ebay).
Yeah right eBay, I sell a product that I might make $15 profit on it and then after ebay fees and postage if it weighs a lot which might be $15. So what do I do increase the price to cover the postage cost? No skin of Ebay's nose, they don't lose they will get commission on the final all up price, so they never lose.
Just lie to the customer and tell them they're getting free postage even though they are paying for it anyway in the inflated price!

Ebay don't listen to their members, it's just a big machine that's pumps out profits for them, that's all they seem to care about.

Ebay is a good median to advertise on, but it's costing more and more, then on your listing page they sell off other advertising on top of your listing. I use an adblocker so I don't see them, but one day I turned off the adblocker and found ANZ advertising finance under my "Buy it now price"
Rant over
Regards,
Mario

[Vern]

I haven't made a sale in a while. On the 10th o sold something for $900, its been pending in my paypal account since, it says it will be available on the 1st of december. Hate to be in a hurry for the money😠

[Roverlord off road spares]

I haven't made a sale in a while. On the 10th o sold something for $900, its been pending in my paypal account since, it says it will be available on the 1st of december. Hate to be in a hurry for the money��

It might be that you haven't done the identity verification thing. Under the money laundering and terrorist scares, they want proper id verification on accounts, like passport copy etc. You need to prove who you say you are is who you are
They tried this on us, and I rang them and told them off as I had a Verification from day one with proof of ID. and how many more verifications do they want. They then unfroze my account

Wait until you sell a lot of things and they dob you into the taxation dept, as they do to us every year.

[Vern]

They sound great to deal with.
I have had a PayPal account for years now, I probably use it 2-3 times a week, but mainly for purchases from eBay and other companies, just not a lot of sales through it. I'm not using it to run a businesses, I'm just a guy wanting to get rid of some stuff and want my money!
I should have put it on gumtree:)

[disco gazza]

Hi Vern
Hate to burst your bubble, but gumtree is an offshoot of fleabay.

Both owned by the same people/company.

cheers

[Landybitz]

It is a joke eBay pushing down sellers throats that in order to increase better scoring you should offer free postage.

There all system of feedback is beyond a joke, they have 5 criteria's I think for seller performance, even with a 99.8% rating if you have more than 5 negatives in a section then they will penalise you for this, i.e. lower your listed items, limit your sales etc, hold your money for 21 days etc, hardly a way to help small business.

Every company will have someone at some point who's not happy its just a fact of life, but for eBay sellers you will be punished for any wrong doing, no matter if its proved you are in the right.

As for eBay holding sellers/buyers funds for 21 days, its got nothing to do with eBay, so you ring Paypal up who say its got nothing to do with them, well eBay are not a financial institution, so theres no come back with them Paypal are and are treading a very thin line in holding back peoples money for 21 days just because eBay tell them to do so.

Basically if you are a seller and are in this situation, you sold a item you posted it the buyer received it, but you have to wait 3 weeks for your money is basically you offering a free line of credit to the buyer for this time, and of course paypal get to earn billions of $ interest on all these funds they have for longer, not bad little scam they have going. Of course under AU financial trading rules this is not really acceptable and as such a letter to the ombustman should have your account back to instant funds.

Greed Greed Greed.

[Eevo]

noone is forcing you to to use ebay

[clubagreenie]

Got an option?

That reaches a similar number of people, plus randoms searching for other stuff plus the popup supplementary ads that offer you "other stuff that you may be interested in".

[Landybitz]

Theres a number of options people can use, thats not what we were talking about.

And as much as Ebay as its evil side, it is a global platform .

Of course people art forced to use eBay. you can buy from where you want.

[BMKal]

Recently I have been receiving regular e-mails from Paypal asking for my banking details etc and wanting to know other information to "update my account information" with them. While these messages appear to be genuine and from Paypal - I am not sure whether they are a scam or not, and have treated them like a scam and deleted them without response.

The messages state that "unusual activity" has recently been conducted on my Paypal account, and they want to verify my account details and that the stated "unusual activity" was, in fact, conducted by me.

The amusing thing is that I have never had an account with Paypal, and have never used Paypal for any purchase. The closest that I have come to this was with a recent on-line purchase where the method of payment defaulted to Paypal when I got to that stage. I was about to exit the purchase, when I noticed a link to an option allowing for direct payment using a credit card, and completed the purchase via this option. I am not sure, but think that somehow this payment may somehow have gone through Paypal even though I don't have an account with them.

I've never used eBay either. Have always been able to find suppliers on line for anything I want (including a number through this forum) where I can find what I want on their web-site or communicate with them directly, and then pay for my purchases either by credit card or direct debit. Not interested in eBay.

[RVR110]

<snip>Basically if you are a seller and are in this situation, you sold a item you posted it the buyer received it, but you have to wait 3 weeks for your money is basically you offering a free line of credit to the buyer for this time, and of course paypal get to earn billions of $ interest on all these funds they have for longer, not bad little scam they have going. Of course under AU financial trading rules this is not really acceptable and as such a letter to the ombustman should have your account back to instant funds.

Greed Greed Greed.

I've been in this situation as a buyer and investigated because the seller (not a business - just someone getting rid of some stuff on eBay) was complaining to me that they hadn't received their money, which is this case was $400.

Firstly, let me assure you that as the buyer I did not have benefit of a "free line of credit" - Paypal took the money immediately from my account. It was PayPal that had the benefit of a free line of credit. Upon investigation (it took several calls before I got on to someone who knew what they were talking about) PayPal told me that it was being held in escrow for 21 days "just in case there was a dispute". As the buyer I confirmed to them that there was no dispute and they released the money. They claimed that they did this because the guy who sold the item was "probably not registered as a seller". I assume they meant that he was not listed with PayPal as a seller.

It's probably done to support their customer protection promise, but the manner in which it is executed - and the lack of an explanation - is extremely poor. It ended up wasting several hours of my time. It also provides PayPal with the opportunity to make a lot of money on the short term money market from their "escrow" account.

[Vern]

Hi Vern
Hate to burst your bubble, but gumtree is an offshoot of fleabay.

Both owned by the same people/company.

cheers
Yes i know that, but i didn't know i couldn't get my hands on my money!
Doesn't matter, i'm used to never veing paid straight away

[Roverlord off road spares]

Recently I have been receiving regular e-mails from Paypal asking for my banking details etc and wanting to know other information to "update my account information" with them. While these messages appear to be genuine and from Paypal - I am not sure whether they are a scam or not, and have treated them like a scam and deleted them without response.

The messages state that "unusual activity" has recently been conducted on my Paypal account, and they want to verify my account details and that the stated "unusual activity" was, in fact, conducted by me.

The amusing thing is that I have never had an account with Paypal, and have never used Paypal for any purchase. The closest that I have come to this was with a recent on-line purchase where the method of payment defaulted to Paypal when I got to that stage. I was about to exit the purchase, when I noticed a link to an option allowing for direct payment using a credit card, and completed the purchase via this option. I am not sure, but think that somehow this payment may somehow have gone through Paypal even though I don't have an account with them.

I've never used eBay either. Have always been able to find suppliers on line for anything I want (including a number through this forum) where I can find what I want on their web-site or communicate with them directly, and then pay for my purchases either by credit card or direct debit. Not interested in eBay.

Definitely a Scam, to check any emails you find suss, forward the to email spoof@paypal.com you will get confirmation it is not from them.

Paypal never sends emails without your registered first name on the email.

NEVER LOG INTO PAYPAL LINK ON EMAILS! this takes you to a fake site.

ALWAYS TYPE YOU PAYPAL URL DIRECTLY INTO YOU BROWSER, log into your account and check your messages on the site, if there is none the then its not from paypal.

If you check the email address on the email you received, there is always the giveaway clue as they will have a email address with extra characters in it.
Regards,
Mario

[BMKal]

Thanks Mario. I suspected these to be a scam, even though the e-mails look quite genuine, with the paypal logo and other formatting etc.

The thing that immediately made me suspicious was that I have never used paypal and do not believe that I have an account with them.

[superquag]

Absolutely.
The ones I've received, well, the source-address was NOT the real paypal.

Last one I received alleged that one (!) of my credit cards had expired, and I needed to set up a new one.... Yeah, R-i-i-i-i-ght...

Just deleted/blocked them.

[MrLandy]

I avoid eBay like the plague, too many bad experiences myself and for friends too. I only shop online direct with the seller. I avoid PayPal as well. There are good protection systems built into credit cards too. I always prefer to buy Landy parts locally, but the price markups in Australia are often prohibitive.

[jonesfam]

So, how hard would it be to set up in competition to Ebay/Gumtree?


Set it up so it is fair to sellers & buyers (there you go, a new concept, Corporate Continence.) & keep the fees at a reasonable level.


Yes, a massive amount of work but if normal market forces applied it would either take all EBay's people or make Ebay become competitive.


Probably a silly idea but I do have them.


Jonesfam