Australia post parcel deliveries- another example of what we already know

[Roverlord off road spares]

Why Australia post lost the plot and contracted local parcel deliveries to people like this.
Australia Post package delivery: (http://www.news.com.au/lifestyle/real-life/news-life/failed-to-deliver-lazy-australia-post-driver-caught-on-camera/news-story/29a15d90108b38f57a2b4730f89fccdd)

[DoubleChevron]

Ours are never delivered either. The good news is you don't need to wait, just head right upto the post office. You see they have already left them there and filled out the collection slips before they left. If you catch them and ask for the package its not actually in there van.

seeya,
Shane L

[Hall]

Not in any way at all being racist. Just a fact of being new Australians is all it is. Our local Post office is manned by a Asian family, nice lot but limited English . So not only do we get the a for mentioned run around, when I get to the post office I have to then help them find my parcel because the can`t read the labels or have trouble with English names. So when we go to post parcels there is a alternative post office that we use, a bit further but a lot easier. Even have had one parcel sent back to the central depot witch is about 20 k`s away and had to pick it up from there.
Cheers Hall

[superquag]

Sadly, I can report similar woes.
Our local delivery bloke - a few years ago - was an Irishman. - Forget the jokes, he was fantastic, nothing ever went missing, or "non-delivered"... he'd ring the doorbell and knock if he thought someone was home. Or could be trusted to hide parcels in designated places if required. Yes, we were on first-name terms... He was certainly switched on... unsurprising as he is a Sparky by trade...:D

Then he left for a better job...and someone from a ...different.... part of the globe took over.:angel:

You can guess the rest. Even a complaint about dropping parcels a couple of metres from the front door went 'nowhere'. After that I didn't bother to mention the two left on my front lawn...

On one occasion my Wife has been sitting in the front room which overlooks the front door. We received a 'NO-ONE HOME card in our mailbox.... she watched him get out of the van and put it into the letter-box! - Thought it odd that letters were delivered by the courier company. :confused:

The current subbie seems to be fine, - I think. He speaks understandable English and his hearing is OK as well.

On the other hand, I ordered a pair of JM shoes late last week...and the COURIER company they use delivered it yesterday. Correct me if I'm wrong, but that's FOUR transit - days from Eastern States to WA-suburbs.
Can't complain about that at all !

[Homestar]

I use the parcel lockers so this crap doesn't happen to me. The closest one is on the way home from work - I get an email and text telling me it's ready to collect. I can get it 24/7 and it's easy to park there.

If anyone has one close, I would highly recommend signing up.

[Scouse]

Ours are never delivered either. The good news is you don't need to wait, just head right upto the post office. You see they have already left them there and filled out the collection slips before they left. If you catch them and ask for the package its not actually in there van.

seeya,
Shane LSame thing here now. Until recently, the postie would drive up to my house if the gate was open because she knew I was home. Even if she saw me in the street on a walk, she'd either give it to me there & then or I'd sign for it & she'd pop it over the gate.
Now someone else does it & they never carry the parcel. I've been outside & asked them as they've dropped the card off - "sorry, too busy to load the parcels today".

[Mick_Marsh]

I was in the driveway fiddling with the cars when an Auspost courier in a van pulled up at my driveway and handed me a card.
"We'll get it now." I said.
"It's too big." he replied.
"I'll help you carry it." I offered.

He was not happy but we carried it up the driveway.

I think their bosses, the ones who tender for the work, give them unachievable schedules.

[debruiser]

yep, i got sick of 'missing' deliveries, so i've just started using the parcel lockers. ends up quicker and more convenient.

[DiscoMick]

Seems to vary depending on which contractor they are using, judging from our experiences.

Sent from my GT-P5210 using AULRO mobile app

[Roverlord off road spares]

We had our postie not the one that came in a van. We where waiting on Brendon's passport. We knew it was coming that day. It was raining and our postie just dropped a card in the letter box. I went out there and as he was coming down the other side of the street, he came over and explained that he knew it was a passport and he did not what it to get wet every time he open his bag before he got to us. He told me that he left it at the post office so we went and collected it. Have no problem with them, it the one that comes in the van that has parcels;)

[Eevo]

I think their bosses, the ones who tender for the work, give them unachievable schedules.

all contracts have been renegotiated down.
contract is worth half what it was 3 years ago
no profit

[carjunkieanon]

We get a lot of deliveries for my wife's business (recently it's been a few boxes a day). The most helpful couriers are Asians. The Toll bloke is great. Brings a pile of boxes down the drive on his trolley, jokes as he leaves it on the patio. He knows we never bother with 'signature required' (since we're often out and live in a secure area), so he laughs and says 'ah, no need to sign, ok, I know.' The DHL guy is Indian (I think), similarly helpful.

The only driver we've had any trouble with recently was an Aussie bloke who grumbled about us being hard to find, 'you should have your sign higher up.'

[LandyAndy]

We dont have a letterbox,no delivery,compoulsry po box.
Works well.No ****bags stealing mail.If the austpost delivery is large it goes to the rural supplies depot next door to the post office.
OH I miss living in the ****ty.
Andrew

[ramblingboy42]

We don't have any problem at all.

In fact I can only praise the service.

2 sons and a daughter use ebay etc a lot and my wifes professional literature and the courier drops off , knocks on the door or rings the bell....pats the dog, has a convo, it's great.

the service has actually improved in the last couple of years.

[NavyDiver]

Chinese Lady delivering to our house does well. 7.30 ish on the button and I see her all over the place working hard.

No problems here with Oz post. Mail main is even better. Renovation at my place so I have moved next door renting. The Regular Postie noticed and puts my mail in the rented place for me. When he has a day off it goes to the mostly demolished house.

[Ausfree]

Yep, I purchase goods reasonably often through the internet and in the past I have had the old "nobody home" card slipped in the mailbox, when there was somebody home. I think they gave that contractor the boot because everything is delivered now.

[p38arover]

We dont have a letterbox,no delivery,compoulsry po box.
Works well.

Except that a surprising number of companies will not post/ship to a PO box. I know this because we have one. I had one woman claim that that Auspost won't accept parcels going to PO boxes. I told her that we've had a PO box for 45 years and it's never been a problem.

[BMKal]

Stopped using the postal delivery service here ages ago.

I do not provide anyone who is using Australia Post as the means of delivery with our street address - I give them out PO Box address only, and collect all mail from the post office.

I have found the Post Office's delivery contractors to be worse than useless.

Will only provide street address if items are to be delivered by a courier company.

Last Thursday, I ordered a data connection cable and licence for VW scanning software from a supplier in the US. Order was placed and paid for Thursday evening, and shipped via FedEx on Friday - parcel was collected from the Post Office in Kalgoorlie on Monday morning. Great service at least if you are getting stuff from overseas - pity the can't be said of deliveries from Australian locations.

[superquag]

We don't have any problem at all.

In fact I can only praise the service.

2 sons and a daughter use ebay etc a lot and my wifes professional literature and the courier drops off , knocks on the door or rings the bell....pats the dog, has a convo, it's great.

the service has actually improved in the last couple of years.

Our current one is fine. Make a point of being 'Nice' to them, chat a little bit, engage in appropriate harmless banter, be appreciative etc. Seems to be working !:D

Last one was terrified of our dog... always locked up behind security door... Wife was in front room one day... he walked up drive/carport up to the door... the Hound barked.... and he only took 3 steps for 15 metres back into the van. :twisted:
Wife laughed so hard that she nearly.... :angel: (her description!)
-
We didn't mind the 'No-one home' card that time !!! :p:p:p

[bee utey]

My AP parcel delivery guy turned up this morning, he always drives right down my steep drive, had a quick chat while he got out the parcel and had me sign for it. He was horrified when I related the tales of poor delivery told here, hopefully he'll stay employed for a bit longer. :)

[cuppabillytea]

The contractor who delivers to us is better than good. Except when we first moved in. A couple of Months after moving in we sold our old place. We are at 156. He delivered our Settlement Documents to 157. The people there had the same Surname. It took 4 Hours and 3 trips to the PO to track them down. As our name is not common I thought it was a reasonable mistake.
However I do think that privatisation and competition has had an adverse effect on service delivery.

[RANDLOVER]

The Good.

The other day I had to send a couple of parcels to Sydney it being Xmas and all that. I just put the items in to two parcel bags that I thought would fit, but when I got to the counter the pretty blonde lady said one of them would fit it a smaller bag and thus be cheaper to send. I said not to worry as I'd already filled in all the address details on the bag, but she insisted that she could just write off the larger bag and proceeded to change the item over to a smaller one.[biggrin]

The Bad.

I took the parcel to post later as I still had to write an accompanying letter, yesterday evening I got around to writing the letter, so thought I'd drive to my P O Box to collect my mail and post the parcel only to find collection times are no later than 4pm M-F, even for express post! [bigsad]

Not really wanting the parcel to languish there over the weekend I drove to the local distribution centre which IIRC I'd done in the past, and it had a mail box outside that was collected daily even on weekends, only to find the Aus Post distribution centre had closed or moved. Checking the web today I find they've built a massive one just down the freeway, so I might take a drive there one day and see if they have a mail box outside that is collected daily even on weekends.

[1950landy]

We now have a good postman & also the AP courier driver, I was talking to the postman one day about our garden & showed him where our key for the post box was so he now opens the gate & places packages in the back of the post box if they will fit. & The courier driver always leaves packages in the same safe place where it cannot be seen from the road. I always try to get deliveries done to our PO Box, but some companies won't del to PO Boxes even when they are sending with AP. The only problem I have of late is by other Courier services who just leave a card & run even when I try to stop them as they are driving down the street.

[p38arover]

I’ve had couriers drive past when I’ve been sitting in the carport waiting for them - and they report no one was home.

Re deliveries to PO boxes, we’ve had one for over 50 years with, generally, no issues. However, we have had some vendors refuse to ship to the PO box claiming that Auspost won’t accept parcels addressed to PO boxes. No amount of discussion will change their minds.

[Tins]

Auspost won’t accept parcels addressed to PO boxes. No amount of discussion will change their minds.

Great isn't it? I just get them addressed to my physical address. The DC that handles my mail knows I have a PO Box and simply redirects the parcels to my local LPO. Apparently the average dispatch person considers this to be rocket science.

Amazon Prime, on the other hand, seem to believe that a sort of Easter egg hunt is good for staving off dementia. Never the same place twice.

[Hoges]

Our local PO is a 'franchise' operation. They decided to get around the "no delivery to PO Box" by advising their PO Box holders to simply change the delivery address to "Suite (insert POBox number), post office street address., suburb etc. works like a charm![thumbsupbig]