Help ,,just brought a used nanocom on here and its turned up with a cracked screen

[rob tilbury]

Help ,,just brought a nanocom on here and its turned up with a cracked screen

aust post are crap ,,, they damage so much stuff ,,,
Anyhow how do i get a screen ,,, it still turns on but the touch screen dont work so useless ,,,


HELP

[sheerluck]

Email to Blackbox Solutions is the only way. If you try repairing it yourself you'll most likely invalidate the warranty.

[rob tilbury]

Email to Blackbox Solutions is the only way. If you try repairing it yourself you'll most likely invalidate the warranty.

I brought it from a member on here ,,,
No warranty as far as i know

[rob tilbury]

cant seem to find the nanocom forum that some have mentioned ,,,,
I must say ,,
Im not real happy at the moment <:censored:>

[strangy]

Rob, maybe you just post in Rons
"Penchant for buying faulty goods" thread😇

[rob tilbury]

will wait and see the outcome ,,, I cant enter the nanocom forum
as i cant get the ID NUMBER from the unit ,

looks like im hitting head against the wall

[sheerluck]

I brought it from a member on here ,,,
No warranty as far as i know

Ah, I had assumed you had bought new. Ignore me!

[gazk]

Unfortunately Aust post basic included "insurance" for lost or damaged goods is only up to $50 plus cost of postage and it takes a few months for them to pay even when a tracked item is lost. If I ship anything it is always tracked, often with signature on delivery and covered by "extra insurance" if it is valued at over $100. Include the extra cover in the cost of postage paid by the buyer. If the packaging on a received item is damaged photograph it before opening and if possible open it in front of the delivery person before signing for the item.

[rob tilbury]

Unfortunately Aust post basic included "insurance" for lost or damaged goods is only up to $50 plus cost of postage and it takes a few months for them to pay even when a tracked item is lost. If I ship anything it is always tracked, often with signature on delivery and covered by "extra insurance" if it is valued at over $100. Include the extra cover in the cost of postage paid by the buyer. If the packaging on a received item is damaged photograph it before opening and if possible open it in front of the delivery person before signing for the item.

No real damage to packing ,,, it was an express post bag
I have seen Australia post trow the bags from one van to the next ,,,maybe should have been packed a bit better ,, a single layer of bubble plastick and no box ,,, I know i would have packed it like it was a new heart for one of my kids ,,, but thats me ,,,
Any how looks like i have done my $$$$$$ again ,,,,,


The screen comes on its the digitiser ,,

[rob tilbury]

the nanocom forum is on the nanocom web site ,,cant enter without The product "ID" that is stored electronicaly ,,
no screen
no id
no entry to the site <<<<
Bugga

[Graeme]

Is the damage claimable on household personal effects insurance?

[Fluids]

Rob. Send a PM to BBSGuy on AULRO ... he's Mr Nanocom and will be able to help you.

[Barefoot Dave]

the nanocom forum is on the nanocom web site ,,cant enter without The product "ID" that is stored electronicaly ,,
no screen
no id
no entry to the site <<<<
Bugga
I would have thought that the menu would be available when you plug it into a PC. Been a while since I did it.

[Pedro_The_Swift]

Rob. Send a PM to BBSGuy on AULRO ... he's Mr Nanocom and will be able to help you.

Top Tip.:cool:

[BBS Guy]

I have been conversing with Rob about this sad case of him purchasing a used unit from another AULRO member that arrived damaged, by PM, but by the time I read Robs PM, Adrian, our main support guy, had already responded to his E-mail with details about the repair etc.

You don't need to be a member of the Nanocom forum to get help and although the Contact Us form on the Nanocom web site asks for the Electronic ID, it is optional rather than Mandatory to provide this.

In addition, as Rob has discovered, you can just E-mail BBS anyway, but have to appreciate that we are in a GMT +2 time zone, which, given our working hours typically means there may well be a significant delay before we get to respond.

Of course we not only respond to all E-Mails etc, but typically do so, especially for regular kinda stuff like someone having a broken screen Registration, on line access or code entry troubles etc, within an hour of reading it.

ATB

Colin