A customer wanted to pay me $25 more!

[Roverlord off road spares]

I had a customer today buy an expansion tank from me, he was desperate, as he was stuck. He told me he rang some bricks and motor store and all he got was a recording " we are currently attending to customers and can not take your call." He then realised they were shut. He commented that if they are closed then it wouldn't take much to change the recorded message to reflect that.
So we helped him out, he was so greatful and wanted us to add $25 to the credit card bill for helping him out.

Naturally we didn't accept the extra tip, but it makes us feel good that someone's holiday is not ruined and they will be on their way again and we could help out.

[Don 130]

Well done Roverlord. I've had good service too.
Don

[hodgo]

When some one in business helps me I like to show my loyalty by buying and recommending them to others Some time back I think it was you that I brought a O ring from for a Ser3 6 cylinder water pump, The invoice was lost and forgotten until for about 18 months I phoned your office and apologized and asked for your bank details, I was told as it was only a small amount and so long passed to forget it. I do not forget little things like this and have recommended you a few times to others I live in Queensland that why I do not trade with you, but I am looking forward to meeting you when in Melbourne next .

Hodgo

[Landybitz]

Its good to hear that the like's of Roverlord and Landybitz go that extra mile over the festive period, we too have had people calling emailing etc wanting parts because others are closed, of course someone people would say you are entitled to have time off at Xmas and its your choice to open, but in an industry like ours which is getting very competitive and where margins are getting tighter and tighter as competition increase, trading all hours is a benefit to some. We also now live in a world where everyone wants things in the now.

[rangieman]

Well done Mario to the rescue again :thumbsup:
I would so love to know who the bricks and mortar was but i understand we cant name and shame ;)
Any way this is why you get such a good plug and recommendation from so many members as you go the extra mile any time when others cant or wont be bothered :angel:

[DeanoH]

Its good to hear that the like's of Roverlord and Landybitz ............................

Good on ya Landybitz .................................. nothing like basking in the reflected glow.

Deano. :(

[Roverlord off road spares]

Thanks Chris, the days between Christmas and New year are officially trading days anyway. We Been busy the last few of days personally delivering stuff as no couriers or postal service. We didn't have the usual pre Christmas rush like other years, I think people wanted to save money and chance going away.. Unfortunately quite a few got caught with cooling issues, belts, hoses, expansion tanks etc. The few hot days have taken the toll on weak cooling systems.
I drove past the local tyre place today and it was packed out with vehicles getting stuff done so there are a businesses open.
We'll have our break during the year when all the madness is gone.

[rangieman]

Good on ya Landybitz .................................. nothing like basking in the reflected glow.

Deano. :(

Mmmmm Glow maybe a very dull one :angel:

[Roverlord off road spares]

Well done Mario to the rescue again :thumbsup:
I would so love to know who the bricks and mortar was but i understand we cant name and shame ;)
Any way this is why you get such a good plug and recommendation from so many members as you go the extra mile any time when others cant or wont be bothered :angel:
Had to rescue today as you were working ( trucking ) and Chops was already rescuing in the snowy mountains NSW.:D

[Mick_Marsh]

I would so love to know who the bricks and mortar was
Well, it wasn't Geelong Landrover (http://www.rexgorelllandrover.com.au/).
https://www.facebook.com/groups/270960903006085/permalink/1078249245610576/

[Landybitz]

Good on ya Landybitz .................................. nothing like basking in the reflected glow.

Deano. :(

Thank You.. Always a glow here. More so at Xmas;)

[Landybitz]

Mmmmm Glow maybe a very dull one :angel:

No not at all burning bright at this festive time.

[rangieman]

Well, it wasn't Geelong Landrover (http://www.rexgorelllandrover.com.au/).
https://www.facebook.com/groups/270960903006085/permalink/1078249245610576/

No and no names ;)

[rangieman]

No not at all burning bright at this festive time.

I find all this in poor form that you can jump in on another vendors praise and try and steal some lime light or glow :confused:
It is actually a low act.

[Landybitz]

I find all this in poor form that you can jump in on another vendors praise and try and steal some lime light or glow :confused:
It is actually a low act.

Merry Xmas Rangieman And A Happy New Year To You.

[Mick_Marsh]

I find all this in poor form that you can jump in on another vendors praise and try and steal some lime light or glow :confused:
It is actually a low act.
The thread is in General Chat. Anyone can contribute to a thread in General Chat, or so I thought. They do not even have to be "on topic".

[pop058]

(Super) Mario,

What about a waterpump and thermostat (and gaskets) for a Disco TDi300 :D

PM sent

[Roverlord off road spares]

(Super) Mario,

What about a waterpump and thermostat (and gaskets) for a Disco TDi300 :D

PM sent
Hi check you in box.
Cheers, Mario

[350RRC]

Well, it wasn't Geelong Landrover (http://www.rexgorelllandrover.com.au/).
https://www.facebook.com/groups/270960903006085/permalink/1078249245610576/

I bought the only (last) RRC CV from there when they were Peck & Stokes yonks ago. Way under half price because they weren't going to stock classic parts moving forward.

DL

[Mick_Marsh]

I bought the only (last) RRC CV from there when they were Peck & Stokes yonks ago. Way under half price because they weren't going to stock classic parts moving forward.

DL
Well, they can get a clutch slave cylinder for a R380 gearbox to you within 24 hours now.

[d2dave]

It frustrates me no end when ringing a business to be told that they are closed and to try again tomorrow, when they are shut for holidays.

Recently I tried to offer a business an extra $20 for going out of his way and he refused.

Well done Mario and Heather for offering the service that you do.

[Roverlord off road spares]

It frustrates me no end when ringing a business to be told that they are closed and to try again tomorrow, when they are shut for holidays.

Recently I tried to offer a business an extra $20 for going out of his way and he refused.

Well done Mario and Heather for offering the service that you do.

Every one has a right to have a holiday break if they desire, yes we had a few people complain about other businesses that were shut and had answering machines, but they did not say they were closed and what reopening days. That's not my problem.

Customer service should not require a "Tip" we not the USA. with underpaid workers . Doing the right thing by customers should not be a choir. If it is, then why be in business?

In Japan, a "Tip" is regarded as an insult, it makes the person feel like you were unhappy with their service and they get embarrassed and are ashamed they did not live up to your expectations.

[d2dave]

Customer service should not require a "Tip" we not the USA. with underpaid workers . Doing the right thing by customers should not be a choir. If it is, then why be in business?


I am sure you would lose business if you sang to them:)

[Roverlord off road spares]

I am sure you would lose business if you sang to them:)
oops typo, I meant chore:D