D750 recall #3

[Mercguy]

Apparently Nikon are issuing a service advisory for the D750 - it's the 3rd recall for this model now... for a shading issue.

Allegedly affecting the shutter high speed sync in auto FP.

If you have a model manufactured July 2014 to September 2016, you may need to check the nikon website for the recall, or get a refund and buy a Sony A9 [wink11]


Link here:
http://www.nikon.com.au/en_AU/service/service_advisory/d750-shutter-issue

[Bytemrk]

I've got one... and despite never seeing any sign of a problem with it sent it back the last recall - so they swapped the parts needed.

Never saw a problem with it before.... can't see a problem with it now.... despite the press from Nikon's handling of this issue... I wouldn't hesitate to recommend a d D750 as a bloody good camera..[wink11]

https://www.aulro.com/afvb/images/imported/2017/07/564.jpg



Yep...seems to do the job [biggrin]

The A9 is terrific too.....except it doesn't fit my cupboard full of lenses...[bighmmm]

[AK83]

..... or get a refund and buy a Sony A9 [wink11]


...

And wait for the recall it to fix the banding issue [bigwhistle]

[Mercguy]

Yeah I've seen the banding issue - It's just like the D750 recalls - i.e. it is not affecting a lot of cameras, but it does bring the element of doubt....

That's the problem - a 1% issue which when overhyped in social media, can bring a halt to the sales.

Let's also bring some perspective - Imagine if this was Land Rover Defender with a mechanical issue - we have a quite well-known thread on here about the 1% misfortune - aka Lemon.

But that doesn't stop people from buying them.... and if the same theory applied to digital cameras, then there will be plenty of A9's and D750's sold, as well as other models from these manufacturers.

it's no different from the first D750 recall, and when you remember that Sony are also making sensors for Nikon.....

"One of these things is not like the other,
One of these things doesn't belong"
:D :D :D :D

The A9 might be an awesome camera, but it's not my cup of tea, or enough to motivate me to punt a lifetimes worth of investment in F-mount glass on.

I wouldn't sell the RZ or the M mount lenses either. Or the cameras. Not for a Sony.

but the A9 IS an outstanding camera. I've tried one out of curiosity, and it's actually great, except when shooting with mechanical shutter. That's when it's really mediocre.

If I want EVF & E-shutter, then I think I'd be on the Fuji bandwagon.

My D500 shoots fast enough for me, and the rest of my gear is film, which I still love. So "banding" is not a problem, unless I stuff up my shutter sync speeds.

[AK83]

This D750 is not really a 3rd recall.
It's an extension of the original recalls, in effect the same original recall, but found by Nikon to affect all cameras from 2014-2016.
The previous 2 recalls were related to specific dates only .. #1 (Oct-Nov '14) then #2(Dec 14 - Jul 15)
Not a sensor issue. it's an issue with the shutter mechanism.

[Mercguy]

This D750 is not really a 3rd recall.
It's an extension of the original recalls, in effect the same original recall, but found by Nikon to affect all cameras from 2014-2016.
The previous 2 recalls were related to specific dates only .. #1 (Oct-Nov '14) then #2(Dec 14 - Jul 15)
Not a sensor issue. it's an issue with the shutter mechanism.

I never said it was a sensor issue -
The current issue is a high speed shutter sync shading issue, which I stated in my original post.
What that means is the whole shutter mechanism will be replaced by Nikon.
It's a big deal, because the shutter mechanism is essentially the heart of the camera.
Getting it replaced with a new one, is something you'd actually want - even if your camera wasn't that old.

I also said Sony was still making sensors for Nikon - and "one of these things doesn't belong" which implied that the sensor form a direct competitor does not belong in your product - regardless.

But since I'm on a rant-
When Nikon can give me a MF 6x9 sensor with eleventy-billion pixels and a dynamic range of 12 stops and all-you-can-eat pizza with fries and a coke for just $2.99 then I'll buy it.
The Hasselblad x1 looked sort-of promising, but I recently watched TCSTV review and Chris brought home some very obvious flaws that have still not been remediated.

My point is this,

I'm "OK" with cameras having minor limitations.

I'm not "OK" with my cameras not being reliable. I've already had my D500 back to Nikon here in sydney (useless waste of time and less-than-helpful) for an issue which was subsequently remedied in firmware - yet they said there "is nothing wrong" and took 2 weeks to turn it around.
So instead of receiving a bull**** answer for a legitimate issue, I'd simply prefer to be told the truth.
i.e." yes, it's a known issue. Yes, we would like to run some diagnostics if you allow us to use your camera for testing." Yes, we are working on a fix for this in a firmware update, which will be released on or about xx/yy/zzzz"

In the case of the D750, There is a clear quality control issue, and possible manufacturing defect on a complete production run of shutter mechanism subcomponents in the camera.

So for Nikon to "bulk" fix, the simplest way is to REPLACE the camera with a current production version with no known issues, not repair the existing unit. for reasons of cost vs turnaround time (CSAT- Sustomer Satisfaction)

Yes, by all means, retrieve the 'defective' unit and return to the factory for repair, and then re-sell it as a refurbished with full factory warranty.
This is highly acceptable and very good value, especially for Pro's who want/need a 2nd or 3rd body. Or even hobbyists who have a limited budget and can't afford the extortionate pricing of a new one.

NPS have been doing this for years - and because those units are not available to the general public, but only NPS members, those "sweet deals" on awesome bodies like the D4s just evaporate instantly through demand.

Since i've gone down the path of general rant, why is it that every other country on this planet Nikon service are extremely polite and helpful, and what we get is straight-up arrogance and dismissive attitude?
Nikon Japan, and Singapore have been very helpful to me and never even asked me for "proof of purchase in this country" bull**** that they carry on with here.

Oh, that reminds me.... If you are travelling to Japan, take your dirty lenses with you - and drop them off at nikon service for a CLA. they will come back Better than brand new. a service that is absolutely worth paying the measley sum for including shipping home to australia if you are not there long enough.

My old Ai 50/1.2 came back in a vacuum sealed plastic bag, in a NEW nikon box.
This is why I have no issues with a japan-refurb camera, because you know it will be absolutely perfect.

D750 camera owners who are just sick & tired of Nikon AU's service however - yes, I sympathize. Perhaps choose to exercise your consumer rights and request a refund if you are of that frame of mind, it is your right and the precedent is clearly set with this being recall #3.

[Bytemrk]

Fair enough... maybe I've just been lucky - or maybe it's because in Melbourne I go through the Nikon agent rather than direct to Nikon, but the service I have received over the years has always been good.

And I'm perfectly happy with both my D750 and my D500.

[Mercguy]

Fair enough... maybe I've just been lucky - or maybe it's because in Melbourne I go through the Nikon agent rather than direct to Nikon, but the service I have received over the years has always been good.

And I'm perfectly happy with both my D750 and my D500.

Rightfully so - There's no reason to not be happy, even if there is a minor inconvenience of a promptly attended to recall... I too am very happy with the D500, even though I've had some issues with it. I think in terms of 'bang for buck' it's absolutely the best body I've purchased..... except maybe for the F4E. I still beat on that thing and it never fails. Batteries last years... etc.

Nikon sydney hq have a lot to learn about customer service though. It's not a retail store - it's their official australian 'corporate presence' - to which end you would also expect a decent hospitable experience.
I would still send the D750 in - but first check to see if your repair has covered the shutter replacement. if not, send it.
I have heard that essentially you're getting a sensor clean and a complete new shutter mechanism for your trouble. I have also heard that the Sensors are being replaced on certain serial numbers as well. [wink11]
That is a seriously huge amount of work - and it would not surprise me, if you sent the body away, and a new body came back with an identical serial number re-etched into the bottom housing.
But, can you afford to be without it for "X" number of weeks?
I thought I could do without my D500, but boy oh boy did I find myself in situations where I wanted it in preference to what I was carrying during that time. That is the bit that really hurts
Either way, if it's subject to recall #3, then you're going to get a "new" camera.

I'm fighting the urge to purchase a runout D810. and a store owner in Melbourne that I know well offered me a D4s on consignment that he's selling in lieu of owner wanting a second D5 body. [bawl] Honestly, who's got a spare 9K laying around for a "second" body :o Some of us have all the luck....

I can think of better ways to spend 9K. "Ashcroft Everything" [biggrin] would be one of them. or an 800mm super-tele - IF you could find one s/h. imagine a 1200mm FOV on a D500.... I'll keep dreaming then....

[Bytemrk]

My D750 fell into the second recalls number range - so already had it done... but as I said, couldn't see a problem before.. can't see a difference now..

Anyway - I got my new part - maybe the old one would have failed by now.

I didn't send it in though until I had my D500 to play with while i waited [biggrin]

The two make a nice pair from my point of view - D750 for landscapes and low light D500 for action and wildlife [thumbsupbig]

[AK83]

You have my sympathy Joe.
I'm another Nikon service casualty myself.
D800E, the 10 pin port collapsed in on itself.
Had a WWW on how to fix the problem myself and discovered it's a common issue around the globe for a certain series of serial numbers.
Of course Nikon Au would deny all responsibility after many emails to and fro, and me sending plenty of links to them about the problem.

They held their hard headed ground, so I refused to get Nikon service to 'fix' it, and tried myself.
Of course not having the correct tools, I made a bit of a hash of it, so in the end I took it to an independent repairer here in the city.
I know he charged me more than what Nikon may have, but I'm fine with that, as long as Nikon got no more money of mine for that camera.

OTOH tho, D300 has been solid as a rock, and it's taken its fair share of bumps and knock too.
Like you said(perfectly) camera has limitations(live view implementation on it is laughable!!!) but it works for what I use it for.

I'm having a hard time justifying replacing it tho, as I've got a Katzeye focus screen for it, and have still yet to find any replacement camera that beats the viewfinder(D500 included).

[dullbird]

So are they recalling all D750 or a serial number range again.

I think the last recall i put my serial number in but it said that it dis not fall into the range.

[Bytemrk]

Basically any that have been built from July 2014 to September 2016

http://www.nikon.com.au/en_AU/service/service_advisory/d750-shutter-issue

[dullbird]

I will check mine tomorrow

[dullbird]

Yep mine needs to go back will call them tomorrow

[dullbird]

Called them said it should take 7/10 days but could take up to 3wks.