Which Dept do I contact

[Ean Austral]

Gday All,


I recently purchased some stuff on-line , the website said free Delivery over $150 , so my purchase came to $250 and low and behold they wanted a delivery fee at checkout. I redone the purchase and the same thing happened , so I thought maybe it gets deducted from the payment , so I went ahead and paid. I ended up getting charged a delivery fee , not a lot of $$ but upon contacting the sellers I was annoyed at the response , so being the pig headed person I am, I am going to make a further complaint.


So just wondering who would be the best department to complain to.


Cheers Ean

[Bytemrk]

Where is the business located Ean?

If it's outside of Australia I reckon you have nothing, as annoying as it is..

[Ean Austral]

Where is the business located Ean?

If it's outside of Australia I reckon you have nothing, as annoying as it is..

Its within Australia. Melbourne I think.


Cheers Ean

[travelrover]

If it was on eBay you should have protection via the dispute options and of course could always provide negative feedback. Do they have a Facebook page? Seems to be a very popular mechanism for venting frustrations with vendors who under perform

[Ean Austral]

I still went ahead with the purchase , but , to me its a mis-leading advert on the top of their website. There is no conditions apply words near it , they tell me there is an * next to it , but buggered if I could open it.


Its not about the $$ as it was minimal , but when you ask and get the reply I got telling me its my fault I didn't read it correctly it gets your back up. - well it does me anyway.

Nothing will come of it other than them not getting any more business from me , but if there is some dept I can complain to then I will , and if it even makes them show things more clearly then I can live with that.

It wasn't on ebay , it was direct from their online site.


Cheers Ean

[Xtreme]

If you paid by credit card you can request your bank to hold payment due to a dispute being in progress. Then notify the vendor of your actions.
I did this recently in regard to some extra charges on a hire car in Norway by a global hire company. After about five weeks and having paid the full amount (as visa statement became due) the bank credited me with the disputed amount of AUD$174, no further questions asked.

[Homestar]

Yeah, tell your bank you've been charged on your credit card without authorisation - they'll investigate it. Chances are they'll refund you the difference.

[Ean Austral]

Thanks for the reply's , I can dispute it thru the C/Card but that doesn't stop the next person getting slugged . If it was clear that it was free delivery to X,Y,Z then fine , but it didn't , and for the minimal fee most people would let it slide.

I just want to make a formal complaint about it , and if its within the rules then I will accept it . I just hate the feeling of being shafted , atleast give me the option of some lube if you are going to try.

Cheers Ean

[PLR]

I still went ahead with the purchase , but , to me its a mis-leading advert on the top of their website. There is no conditions apply words near it , they tell me there is an * next to it , but buggered if I could open it.


Cheers Ean

If i see an asterisk i go to the bottom of the page or where ever the conditions are listed because that is what i`ve always known to be the reason for an asterisk.

The asterisk you say you couldn`t open so must be there , if it doesn`t lead to a footnote you would have reason to complain .

If the asterisk leads to a footnote , i`d say your blue .

There is always the option of contact/email prior and if not a suitable or no reply no purchase .

[loanrangie]

They probably saw your address and added the NT tax i hear about, the asterix probably said something like for East Coast residents only.

[Tins]

If it was from a Melbourne based company, then your first step is CAV. 1300 558 181. If there's anything you can do, they will know.