NBN who's happy with theirs?

[Roverlord off road spares]

We haven't got the NBN in our locale yet, but from what I have heard it's not all that it's cracked up to be, We have ADSL2 but this new NBN is slower for some than the system it replaces.
Ye we will all be forced to accept it when it arrives.
News report
NBN has a message for Australia: 'If you want high-speed internet, you are going to have to pay more' - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-08-18/high-speed-internet-means-you-have-to-pay-more/8821688'sf107286786=1)

[Ean Austral]

We've had it at home for about 6 months , it leaves our old system for dead. no complaints at all.

Cheers Ean

[Mick_Marsh]

We haven't got the NBN in our locale yet, but from what I have heard it's not all that it's cracked up to be, We have ADSL2 but this new NBN is slower for some than the system it replaces.
Ye we will all be forced to accept it when it arrives.
News report
NBN has a message for Australia: 'If you want high-speed internet, you are going to have to pay more' - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-08-18/high-speed-internet-means-you-have-to-pay-more/8821688'sf107286786=1)
Yes, if you opt for the slowest speed, you pay less.
If you want a faster speed, you pay more.

I use internet in two locations. One has FTTH and the other has FTTN.
The FTTH connection is the slowest plan and is adequate but regularly falls way below the advertised speed.
The FTTN connection is the fastest plan and regularly has multiple users. It regularly performs well.

My advice is to start with the slowest plan. You can always go for the next speed up if you find it's not fast enough.

[lyonsy]

have been happy with it but i have the wireless one (out country)
a lot of issues with it are ether they have put enough nodes/base station in to deal with the volume of traffic on it or the company you are with throttles your speed down (so they can buy less data and speed)
i had issues with the throttling and changed company and been fine since other then when they had to upgrade the base station to handle to volume of traffic.

but if i could get decent amount of gigs for a decent price 4g will out perform the nbn fixed wireless but very costly.

the biggest mistake for nbn is only going fiber to the node not house as once they stop putting it in they will need to go and change all the copper again to fiber but that's what happens with vote grabbing rather then future building

[Eevo]

my nbn is faster than my adsl by a long way.
but im also paying more per month for the same data quota

[jonesfam]

At home (Ravenshoe) we had 4g, went to Wireless NBN.
Cheaper, Faster & lots more GB or MB or whatever they measure it by.
Very happy.
Now organizing to have Sky Muster NBN put in at The Roadhouse, expensive to set up & a lot more than we pay at home per month but currently we constantly run out of MB & can never get anything repaired.

So, here's hoping?
Jonesfam

[Pedro_The_Swift]

From adsl2 to FTTN,,
same plan, new $$, tripled the speed.
works 95% of the time,,

[Slunnie]

My fixed wireless speed was good...... was. I guess everybody around here is on it now.

[bblaze]

Had it now for about seven years I reckon. The first set up was terrible in the cable routing, my grand daughter could have done a better job. Since been rerouted. Been happy with the speed we pay for with very few outages, although they do seem to come at the worst time.
cheers
blaze

[JDNSW]

I'm on satellite, so a bit different. Cheaper than the previous satellite setup, but hardly a perceptible improvement in performance. The big problem is the "Fair Use Policy" that restricts satellite NBN customers to about 50GB/month, about a third of the usage of NBN's average customer, and less than the annual increase of this average. And, of course, there is the usual satellite lag, about 100times what many would consider acceptable!

With any NBN connection, there is the possibility of congestion or poor performance on part of the NBN's network. This would apply especially to wireless (too many on one sector of the tower), on satellite (too many on the particular beam), or FTTN (too far from the node). But congestion on your ISP's network is more likely - NBN charges to the ISP for connection are a lot higher than the ISP would have been paying Telstra, and also, for most ISPS, there is the problem that there are 101 points of interconnection round the country. The ISP has to provide or pay for the connection between the local one of these and their machines. Again, more cost than with ADSL. As a result, most ISPs are not buying enough capacity for the number of customers and the plans they are selling.

As a general rule, avoid ISPs that have any unlimited plans.

[lyonsy]

My fixed wireless speed was good...... was. I guess everybody around here is on it now.

ya need to get as many people to complain as possible to get a system upgrade for the area

[WhiteD3]

Happy is a relative term.

We paid for the top tier speed, took the ISP and NBN five months to connect it which only happened after I complained to the TO. We then found that far from getting the top tier, we get below the bottom tier (which is still 3x better than ADSL) because the exchange is at 98% capacity (I'm told).

Only got discounted down to the lower speed rate after I complained. Was promised 5 months of credits which have never arrived and making contact with the ISP is a process that threatens my mental health so I've given up... they won....which I'm sure is why they set up their customer service comms the way they do.

In the 5 months we waited we used a Telstra 4G modem which was delivered 60gbs but was outrageously expensive.

On a personal note I was never a fan of the Govt bankrolling and running the NBN rollout and the current news stories (which are not news to me) only go to prove my point.

[TeamFA]

Had NBN FTTN for about a month now. Speed maxed out at 25Mbps. Wanted to pay for and receive a 100Mbps, but due to a very long node-to-premises copper run length (as confirmed by the ISP during diagnosis), 25Mbps is the fastest I'll be able to get.

Was previously on ADSL1 - unable to get any faster, as the estate I live in was serviced by RIMs.

So the NBN is an improvement on what I had. Only paying slightly more per month, and unlimited download quantity before and after NBN.

However, my current speed is going to be the maximum I can get for a long, long time.

So - in my opinion - very poor effort on infrastructure provision, for a service that is going to be the best deliverable for a long time.

And don't get me started on privatisation of a national infrastructure...

[Davehoos]

Sky muster
$49 a month
works OK between 1 am and 7 am.

Testa contractor was here last week fixing a neighbours phone a few blocks away. The line at my house was condemned a few years ago as the storm drains need repairs and that needs to be done first. They replaced a few lengths of modern cable with in damaged pits to neighbours that have medical needs.

The old contractor pointed out that the line runs the length of the village before returning to houses because of the old manual exchange that was replaced in the 1980's,,making copper impossible to use even if the node was modernised.

[simonmelb]

I was just lucky - moved into a relatively low density area with good ex Telstra HFC. So mine was connected in a week and I get 92/37 actual speed. But a mate in the next street will have to wait years just to get connected as his HFC lead-in was put in the too hard basket as he has a very solid brick fence that the contractors couldn't be bothered working on when there are plenty of easier connections to do.
It's just a shemozzle. I walk to work past aerial FTTP done in the pre Turnbull days which could be so easily and inexpensivly installed to most households, while we have multiple visits of techs attempting to install slow old copper. Oh well I have no reason to complain!

[Milton477]

Don't get me started. They win, I just pay for a service that 3G sometimes leaves in the dust. 50/25 yea right, going on 4/0.8 sometimes. Pathetic! Complaints dept on the 44th floor in a un named building in another country, please use the stairs.

[DiscoMick]

In the five weeks since we got the NBN we've had 32 drop-outs. Optus has now escalated our case to the NBN Company to investigate the quality of the connection in our street. I suspect the copper from the node just can't cope with the demand since most of the street connected about the same time. Should have been fibre to the premises

[Mick_Marsh]

In the five weeks since we got the NBN we've had 32 drop-outs. Optus has now escalated our case to the NBN Company to investigate the quality of the connection in our street. I suspect the copper from the node just can't cope with the demand since most of the street connected about the same time. Should have been fibre to the premises

What plan have you got? What speed are you getting
Dropouts happen on fibre and copper. I wouldn't expect copper to be the problem. My fibre connection drops out often. It's usually the ISP servers that's the problem.

[EastFreo]

We moved from the city with ADSL to the farm where we are on satellite Skymuster. Works well but the 5OGB is ridiculous. Our kids used he first month in about 4 days!

Also what a palaver getting connected. We we are not far out of town and really should be on the wireless. But we are about a 100 metres from the coverage. It also took months to bloody get connected. I had Telstra say they had no record of the house (we had moved into my grandmothers old place) despite the fact I was calling them on a Telstra number and the phone had been connected for the 49 years my Dad has had the place with the same number!

then NBN said the same!

seriously such a crock about the bush getting a decent service.

[JDNSW]

We moved from the city with ADSL to the farm where we are on satellite Skymuster. Works well but the 5OGB is ridiculous. Our kids used he first month in about 4 days!

Also what a palaver getting connected. We we are not far out of town and really should be on the wireless. But we are about a 100 metres from the coverage. It also took months to bloody get connected. I had Telstra say they had no record of the house (we had moved into my grandmothers old place) despite the fact I was calling them on a Telstra number and the phone had been connected for the 49 years my Dad has had the place with the same number!

then NBN said the same!

seriously such a crock about the bush getting a decent service.

Data quantities become a serious issue when my grandchildren are here. At home they have an allowance of 1.5TB (1,500GB), and they occasionally run out of data before the end of the month. Consider that a single Windows 10 update can use a quarter of a typical Sky Muster data allowance, and the fact that a typical household can have half a dozen W10 installations (or equivalent).

Have to agree with everything you say. "Address" is a serious issue for many rural places, basically because they rely on Telstra records, which are pretty haphazard for installations done originally more than about fifteen years ago. And it is not just NBN where issues arise over address - it seems that the NSW electoral commission has screwed up my electoral enrolment simply because of the address allocated to me by the council.

There were only ever two justifications for the NBN - correcting the error of privatising Telstra as a vertically integrated organisation, and rectifying communications inequality, especially in rural areas. The first of these is 'sort of' being achieved, the second looks like it is being made worse - OK, "its better than what you had", but the inequality is getting worse.

[DiscoMick]

What plan have you got? What speed are you getting
Dropouts happen on fibre and copper. I wouldn't expect copper to be the problem. My fibre connection drops out often. It's usually the ISP servers that's the problem.
Now up to 35 drop-outs.
We have tested our supplied equipment and suspect it may be faulty.
Another possibility is Optus may simply have signed up too many customers in our area for the amount of capacity it has bought from NBN. The NBN boss said many telcos have done this.

[Roverlord off road spares]

I did on my ADSL2 connection and ot these results from 3 different testers, what are you getting on the NBN? Different readings from different test servers.
128220
128221
128222

128223

[DiscoMick]

Just got 10.8 download and 0.8 upload, but it varies. It's the continual drop-outs which are the annoyance. Never happened with ADSL.
The Navigator is seriously annoyed and is demanding Optus stop charging until it can provide a reliable service. That won't happen, of course, but no reason not to complain.

[Roverlord off road spares]

Just got 10.8 download and 0.8 upload, but it varies. It's the continual drop-outs which are the annoyance. Never happened with ADSL.
The Navigator is seriously annoyed and is demanding Optus stop charging until it can provide a reliable service. That won't happen, of course, but no reason not to complain.

Was that on NBN? if it was and I'm getting 12 on ADSL2 then where's the improvement?

[DiscoMick]

We only started with a basic 12 Mbs plan to see how it goes. If they ever make it reliable we might upgrade to 25 Mbs. I do my work downloading at work where we have full fibre and 100 Mbs.

[Homestar]

Was that on NBN? if it was and I'm getting 12 on ADSL2 then where's the improvement?

With NBN you get what you pay for - the 12 down plan is the cheapest so yes, it will be slower than a goodbye ADSL2+ connection.

I pay for 100 down, 40 up and get very close to that all the time (between 80/25 and 95/35 on an Ethernet cable) - very happy with mine.

If you're happy to pay, you'll get much faster than ADSL.

[Homestar]

I did on my ADSL2 connection and ot these results from 3 different testers, what are you getting on the NBN? Different readings from different test servers.
128220
128221
128222

128223


Here's 2 different tests I've just run - the slower is on the 'slow' wifi on my iPad, not the 5g which gives very similar performance to the Ethernet cable but is flakey and short range. The 'slow' wifi reaches the street easily and the router is at the back of the house. The faster of the 2 tests here is on an Ethernet cable to a laptop. Both these tests were done while SWMBO is watching Netflix and No 1 son is online gaming. NBN is FTTN and we have about 50 metres of copper from the node to the router.

Haven't had an issue with then NBN, we love it here. :)

[DiscoMick]

Sick of meaningless and evasive NBN spruiking? So is the ACCC NBN: Sick of meaningless and evasive broadband spruiking? So is the ACCC - ABC News (Australian Broadcasting Corporation) (http://ab.co/2vWRAPs) - via @abcnews

[101RRS]

NBN comes through in about 12 months - I might not switch as IINet offers VDSL2 in Canberra using the old Transact Cable Network - speeds and costs are similar to NBN and from what I have read about the NBN, the VDSL2 system might be better.

I need to investigate further but at least it would seem I have options.

Garry

[DiscoMick]

Sorry, but ADSL will be shut down.

[Mick_Marsh]

From what I have read so far, it appears the VDSL service will move to the fibre network.

[incisor]

happy as larry with my telstra dot nbn on vdsl

[101RRS]

Sorry, but ADSL will be shut down.

I assume you were addressing me - I am not talking about ADSL but the local Canberra VDSL2+ network which has nothing to to do with ADSL or the NBN.

"VDSL (Very-high-bitrate Digital Subscriber Line) gives you superfast broadband speeds delivered over our very own Fibre-to-the-Node network in the ACT. The iiNet VDSL2 is only available within the ACT."

The network is the old cable TV fibre network that was installed throughout Canberra in the late 90s and its speed is similar to the NBN network.

Garry

[pando]

My fixed wireless speed was good...... was. I guess everybody around here is on it now.

Same here, been on FW for 3 years or so, had better speeds initially but now a bit flaky, especially in the afternoons.

Have had around 5 dropouts in that time, mind you at least 2 of them were related to bass link cable failure so not really an NBN issue TBH. Getting it on in the first place was a bit of a palaver but we were one of the first in our area. Our ISP is pretty good at responding to outages, no complaints so far.

Have tried the different plans but found it pointless paying for top tiers in our situation.

As it stands at the moment, we can stream multiple videos (iView, SBS or YouTube for instance) at 720p on the lowest tier at the worst times for speeds in my area with minimal buffering, performance on the top tiers was pretty much the same in as much as we never had a situation where being on a higher speed would have made a "real" difference for us, we could still stream multiple videos at 720 with probably a bit less buffering at the worst times, windows updates could have been completed a few minutes quicker maybe, Skype a bit less choppy possibly, the change isn't quantifiable for us is what I'm trying to get at.

Figured that regardless of my end if the gubbins at the other end or in between cant support the traffic then all I'm paying a premium for is to drive an average car on a really fast 6 lane hyway, only to get stuck in a jam at the end of the road while everyone gets off. Those that own Ferraris and drive really fast would probably have a benefit to going to a top tier, for us there was no point.

To be honest we got the most gains by upgrading our router from the old ISP supplied one to another newer brand. This made a lot of difference (all our devices are wireless FWIW) more so than the perceived speed increase from being on a higher tier. We also made sure there are no network channel overlaps (neighbours Wi-Fi and the WiiU controller causing interference for instance) and settings are right, my outdoor antenna stays clean (ruddy birds), I prune the one tree that could maybe cause signal degradation, try to minimise crowding on either the 2.4 or 5g networks depending on what I'm trying to do, make sure router firmware is updated, device drivers are the best (not necessarily latest) or most stable, we've done a fair bit around the peripheries to make sure we're optimized and what we have is working well.

So yes, happy enough and better than the at the time alternatives which for us was a 3g box and about a million bucks a month for 5 gig as we didn't have a phone line.

[DiscoMick]

Now lost count of the number of our drop-outs in the last 6 weeks since connected. No contact from the NBN technician despite promise after ticket raised. Very disappointed.

[Mick_Marsh]

Now lost count of the number of our drop-outs in the last 6 weeks since connected. No contact from the NBN technician despite promise after ticket raised. Very disappointed.
Did you raise the issue through your ISP? Did the ISP send out a tech to check the ISPs equipment and determine it was a NBN problem?
In all the dropout problems I have seen, the problem was found to be the equipment supplied by the ISP. The problems were usually solved by (in my case) upgrading the firmware in the ISPs router or replacing the ISPs router.

[Homestar]

Now lost count of the number of our drop-outs in the last 6 weeks since connected. No contact from the NBN technician despite promise after ticket raised. Very disappointed.

Check out this video - there's a few things here that may explain your issues - as Mick said, it isn't likely to be the NBN at fault here but your ISP or a dud router.


https://youtu.be/WXbidC6q5-Y

[350RRC]

Call me a Luddite, but I refuse to participate in any of this NBN business.

Everything I do net wise is done through a mobile phone, via Telstra.

I'm kinda hoping that the download speeds I get now (better than the last adsl landline I had ) will continue, or improve over time.

I only use about 5 gig of data a month at most.

That is all, DL

[DiscoMick]

Did you raise the issue through your ISP? Did the ISP send out a tech to check the ISPs equipment and determine it was a NBN problem?
In all the dropout problems I have seen, the problem was found to be the equipment supplied by the ISP. The problems were usually solved by (in my case) upgrading the firmware in the ISPs router or replacing the ISPs router.
Yes, we're staring suspiciously at the supplied equipment. Issue raised through Optus. Some tests have been done as part of narrowing the possibilities.

[86mud]

My NBN install occurs tomorrow between 1pm and 5pm. I'm not liking what I am reading in this thread about reliability of the NBN network!

[dinosaur]

Was previously on optus cable - no problems. Had NBN for almost a month now, on the 100mb plan, and have done a speed test every day, as I'm not fully trusting of its 'capabilities'
Almost every test (at various times of the day) I get speeds of 80 - 90, but twice (on Saturday mornings) the spped clocked in at 19 and 31.
It all depends on how many people are using the line at the same time.
Fingers crossed the speeds stay high.

[Mick_Marsh]

My NBN install occurs tomorrow between 1pm and 5pm. I'm not liking what I am reading in this thread about reliability of the NBN network!

What you are reading is the NBN network is very reliable, however, some ISPs service falls somewhat short.

So, you don't want a reliable NBN network?

[Mick_Marsh]

Was previously on optus cable - no problems. Had NBN for almost a month now, on the 100mb plan, and have done a speed test every day, as I'm not fully trusting of its 'capabilities'
Almost every test (at various times of the day) I get speeds of 80 - 90, but twice (on Saturday mornings) the spped clocked in at 19 and 31.
It all depends on how many people are using the line at the same time.
Fingers crossed the speeds stay high.
And the slowness (which I also have been getting during peak times), as previously discussed, is because the ISP has not purchased enough bandwidth from NBNCo.

[Blakey]

Just tested at 7ms ping, 90.16 Mbps down and 38.6 up.

Pretty happy with my FTTH NBN speeds & reliability. And it doesn't leak oil...

[JDNSW]

What you are reading is the NBN network is very reliable, however, some ISPs service falls somewhat short.

So, you don't want a reliable NBN network?

What I am reading, and finding, is that the NBN satellite network has so far been very unreliable. I have to admit it has been better the last few months, but it has yet to reach the reliability of the interim satellite system, and certainly after the experience of the last eighteen months it will take a long time to regain any confidence. And with very limited peak time data quantities, and the off peak limited to 2300-0700, anyone wanting to make use of off peak data is finding that this off peak period is interrupted usually once or twice a week for 'maintenance'. My inbox currently has six notices of interruption over the next two weeks (and there was one last night).

[rover-56]

I have had NBN satellite for about a year now. 25/5 with 10Gb/10Gb.
The roof installation was very shoddy, as was several others in the area. I fixed mine myself, but some neighbors are having real problems getting repairs. 3hrs on the phone, ISP blaming NBN, NBN blaming ISP, no reply to messages left, etc.
Installer also refused to remove the interim dish, even though the application form said he would.

The service itself has been reliable, mostly running at 20/3, and I don't use anywhere near the 10Gb
No other alternatives available here.

Terry

[JDNSW]

......
Installer also refused to remove the interim dish, even though the application form said he would.
.....
Terry

Same here - and I have repeatedly told NBN about this as well as the RSP. RSP says it is nothing to do with them, NBN just ignores me. I told them a few days ago that if they did not do something about it, I would get the job done myself at their expense, including the cost of carrying it to the tip.

[rover-56]

I have been told that the local waste station won't take them, haven't checked though.
The story I was fed by the installer was that they are doing return trips to collect them. (yeh sure)[bighmmm]
I think they just want to do the max installs possible, no profit in disposing the old dishes.

Terry

[DiscoMick]

Ours continues to drop out most days, sometimes more than once. Optus makes promises, but nothing changes.

[Mick_Marsh]

If you really want FTTP, there is an upgrade path.
Individual Premises Switch | nbn - Australia's new broadband access network (http://www.nbnco.com.au/learn-about-the-nbn/network-technology/technology-choice-program/individual-premises-switch.html)

But, slowness may be due to congestion so an upgrade would not solve the problem.
Congestion | nbn - Australia's new broadband access network (http://www1.nbnco.com.au/learn-about-the-nbn/speed/making-the-most-of-your-internet-connection/congestion.html)

Or you may just be on the wrong plan for your needs.
Understanding speed and data | nbn - Australia's new broadband access network (http://www1.nbnco.com.au/learn-about-the-nbn/speed/understanding-speed-and-data.html)

ISPs (RSPs) know drop outs occur. There are many things that cause this which are usually downstream from the NBN network.
Slow Speeds/Dropouts: NBN Internet Troubleshooting (http://www.optus.com.au/shop/support/answer/slow-speeds-or-dropouts-nbn-internet-troubleshooting'requestType=NormalRequest&id=1847&typeId=5)

Wireless networks in the home usually have a slower data transfer rate than a wired network.
Wireless 300Mb/s
IEEE 802.11n-2009 - Wikipedia (https://en.wikipedia.org/wiki/IEEE_802.11n-2009)
Wired 1000base-t 1000Mb/s
https://en.wikipedia.org/wiki/Gigabit_Ethernet
And speed to your device will slow the more devices you have on your network.

[ramblingboy42]

Ours continues to drop out most days, sometimes more than once. Optus makes promises, but nothing changes.

Has anyone been in your home and looked at your connections?

Ours was initially bad and we complained and they sent out an NBN techy who went straight to our phone point and observed 4 wires feeding the modem as per adsl.

He found the correct one poked the others back into the conduit and connected it all up with these fancy snap connection thingys. he completely disconnected our other phone point.

He did a maximum load test using my macbook, because we couldnt get into my sons redhot gaming computer.

download 24.3 up 5

he also tested the max capacity of the local network and advised that it would be useless going for higher speeds as the system as it exists cannot run above about 45 down and about 5 up

since then (last tuesday) it's been perfect



oh btw, we did our own modem installation initially as per instructions.

[rovers4]

We have FTTN.

We used to have ADSL2 with quite a few dropouts -- two a week, and that was while we were on-line. The drop-outs would sometimes last hours but usually around ten minutes. Speeds were usable but very variable at the same time. On a good patch it was very fast and at other times it was snail speed - almost a stop. Seemed to be a result of too many users for the available capacity. A good movie on TV and it was nicely fast. End of the movie, or no movie at all and it was dead slow at best.


I did the modem change-over. Needed help from the call centre to set everything up. Works well now, but with the following.

Speed is generally faster than ADSL2, but there are both good patches and bad. We still get drop-outs but they generally last just a minute.

In all instances it pays to do local WiFi disconnect (from the laptop to the modem) and then a reconnect. This jolts the modem into a handshake back to the outside world and away we go again. Sometimes its all fixed in ten seconds- till next time.

(When the drop-out occurs it affects both the local WiFi Lan and the wired desk-top machines. They all benefit from the WiFi reset.)

[Zeros]

I also have FTTN. It drops out often. Max speed is 26Mbps. The worst thing though is im the last house on the FTTN boundary. My next door neighbour has FTTP. ...it's a $500 application fee + costs if I want FTTP. I live in a capital city 10 mins from GPO. The NBN roll out is a farce. The ombudsman has no powers, nor does my local member. The Telcos are stranded and cop all the customer complaints. What century is it? I might rig up a wire and tin cans with my neighbour.

[simonmelb]

If you get on well with your neighbour just get a 2nd separate connection via his FTTP nbn box and run an outdoor Ethernet cable over the fence! Solved.

[DiscoMick]

We just turn it off and on and it restarts. We were promised a visit by an NBN tech, but they never keep their promises. We're at the end of the street and I think the node just overloads in peak periods. There's no problem with the amount of data we use, which is relatively light, or the speed - it's just the constant drop-outs. We're over this whole bungle.

[Zeros]

If you get on well with your neighbour just get a 2nd separate connection via his FTTP nbn box and run an outdoor Ethernet cable over the fence! Solved.

Yes was thinking that. I guess you could get a second connection for a home office or something. What does an outdoor Ethernet cable look like? It would need to be at least 50m long.

[DiscoMick]

Gruen did the NBN on advertising tonight, which was hilarious. I recommend it on iView.

[simonmelb]

Yes was thinking that. I guess you could get a second connection for a home office or something. What does an outdoor Ethernet cable look like? It would need to be at least 50m long.

Like this: Outdoor Cable | Exterior Ethernet Cable | 4Cabling (https://www.4cabling.com.au/cable/cable-rolls-boxes/outdoor-cable.html)

Or you could set up a wireless network using products like this: Ubiquiti AirMAX Litebeam AC Gen2 [LBE-5AC-GEN2] : PC Case Gear (https://www.pccasegear.com/products/39467/ubiquiti-airmax-litebeam-ac-gen2/) You would put your router near the NBN box, then have the ubiquity WiFi thing outside, pointing to you place.

Running an outdoor cable and having your router in your place would be better though.

If you go onto the Whirlpool forum and post questions in the Networking section you'll get detailed instructions. As your Neighbor has FTTP you can have completely separate ISPs and routers/networks. But as its their premises they may need to apply on your behalf.

[V8Ian]

Gruen did the NBN on advertising tonight, which was hilarious. I recommend it on iView.
But use the 4G network, it took me an hour and five to watch the forty-five minute show, on NBN!

[Garfield]

Just out of interest guys, we live in an older suburb, and because our street has both Foxtel and Optus cable available, my understanding is we will be one of the last suburbs to get the so called "NBN".

We used to have ADSL through iPrimus - which would run about 16 mb constantly ( all acceptable ). We had a fault in the street, technician opened the pit which was full of water. Technician emptied the pit, repaired the connections and said every thing would be fine. For the next 2 months we had crap internet - slow speed and drop outs with many formal complaints - nothing improved or changed. Same BS story every time.

Changed to Optus cable and now we get a constant 30 mb ALL the time - no drop outs. It can run Netflix, 2 laptops and 2 smartphones all at once no problems. With this good solid performance I would be reluctant to change to NBN - if and when it comes.

[JDNSW]

You won't have a choice!

[Zeros]

Indeed. There is no choice.

I changed from iinet to Telstra nbn and doubled my speed to a pathetic 26Mbps, which is listed on Telstra site as the minimum. For me with FTTN it's the max. For that I also had the pleasure of negotiating a price rise of $5 month.

Iinet we're hopeless. They fobbed me off for six months when I complained. Telstra at least gave me a new modem, sent a tech within a week to check my line in. BUT both blame NBN and have no power to change connection beyond my wall socket.

NBN are not accountable to anyone. Even my complaints to the ombudsman returned nothing. They and NBN said to take it up with my provider. The providers say there's nothing they can do.

What should I do? Bother my neighbours and rely on their largesse? ...or just not expect the internet to be any good and keep paying for a poor product because I have no choice?

[JDNSW]

...or just not expect the internet to be any good and keep paying for a poor product because I have no choice?

You could console yourself with the thought as to how much better off you are than your rural friends who have no choice except satellite, with derisorily small data caps, maximum speed of 25Mbps, latency of 600-1000ms, and only a few RSPs to choose from (None of the majors will touch satellite with a bargepole!).

Or you could do what these are told to do when they complain - move.

[Zeros]

Hey JDNSW, yes I've been I their position many times over the years... in fact I was one of the early website adopters in remote WA in the 90's ....boy were pre-NBN dial up speeds woeful then! And agree not s whole lot has changed.

For the 'clever counntry' our networks are appalling. Yes people move all the time, especially out of dying country towns, partly because connectivity is so bad and it's difficult to run a business or organisation witbout good internet. Here in the middle of the city my max speed is still only 26Mbps!

...if I were going to move, it would be back to a remote town to get away from the virtual 'lifestyle'. 👍

[DiscoMick]

Yes, it's a total stuff up. I think we've fallen to about 63rd in the world now. I had better internet in Thailand in the mid-90s - a totally reliable 100 mbs service.

[Morry948]

I work for an ISP...... the whole NBN is a clusterduck

And as for the poor Skymuster Satellite users, yeah...not good at all data wise

[DiscoMick]

The Copper Age was 3000 years ago.

[Zeros]

FTTN is an insult to our intelligence.

Sydney Morning Herald Nov 20,2013:

"The union representing Telstra field staff says the telco's copper-wire network is "beyond repair" and "an absolute disgrace", casting new doubts over the federal government's plans to use it to deliver faster broadband in its mixed-technology national broadband network (NBN)."

Telstra's copper is 'nearly beyond repair' and 'an absolute disgrace': union (http://www.smh.com.au/it-pro/government-it/telstras-copper-is-nearly-beyond-repair-and-an-absolute-disgrace-union-20131119-hv3mp.html)

[Rok_Dr]

Well I have to report that the change over to NBN went without a hitch, last Friday.

After 6 months procrastination and finally being in town long enough to schedule it, I signed up again with iiNet. Truth be known I wasn't looking forward to the experience, having had my fair share of frustration with all the telcos over the years.

So within a few hours of calling up, I had an appointment booked to wire the house as I'm on HFC. Got the con note number email for the router 9pm in the evening and it was delivered to work before 8am the next day! NBN and their installer both called to confirm I would be home and installer installed the coax and NBN box, where I wanted, it out of the way in the top shelf of the pantry. Within a hour of him leaving the service was up (except for the phone which will take a week to port the number over). iiNet were pretty good with the email communication.

All I had to do was log into the router and change the wireless SSID and password and the 2 range extender/bridges I have on the network hooked up without an issue.

Speed wise I went for the mid range 25mbs plan and I'm hitting that in tests to the eastern coast and getting around 15mbs to Europe and the US. Previously the best I could get was 7-8 mbs. Plenty fast enough for me! And I'll also be saving $20/month on what I was paying previously.

So fingers crossed the phone number comes over without a hitch.

Cheers

Steve

[RANDLOVER]

On a broader note, I think people are being led (forced) astray by having to pay more for hi-speed, the internet is a utility and should be treated as such, by all means pay for quantity, but what is happening now is akin to slowing the speed of phone calls down, or electricity suppliers dimming peoples lights, or the council restricting the pipes so that a toilet takes 2 hrs to flush!

[AndyG]

On a broader note, I think people are being led (forced) astray by having to pay more for hi-speed, the internet is a utility and should be treated as such, by all means pay for quantity, but what is happening now is akin to slowing the speed of phone calls down, or electricity suppliers dimming peoples lights, or the council restricting the pipes so that a toilet takes 2 hrs to flush!
I see they are now planning to cut over legacy business services loke ISDN.
Who remembers being gob smacked at the awesome speed of 64k Isdn, up to a massive 2mbps. Who could afford it. We have actually come a long way.

Now if we could get all the crap off the internet, like porn, cat videos, facecrap, and reserve it for important stuff, like me, and on line gaming, then we would get somewhere.

Btw, paying $5,000 pm for 3mb download with 2:1 contention, so harden up.

Can you actually purchase a premium NBN service with guaranteed contention, which seems to be the main problem, abart from the massive cross subsidy to rural users.

[Zeros]

On a broader note, I think people are being led (forced) astray by having to pay more for hi-speed, the internet is a utility and should be treated as such, by all means pay for quantity, but what is happening now is akin to slowing the speed of phone calls down, or electricity suppliers dimming peoples lights, or the council restricting the pipes so that a toilet takes 2 hrs to flush!

Agree. Most 'providers' are signing people up to NBN on high speed plans, then saying, oh well if you can't get those speeds we'll downgrade your plan! and theres nothing we can do because it's NBN CO's fault. This is because the Telcos are actually NBN's customers (not us consumers), so they are the only ones who can push for change, but they abdicate responsibility.

My max speed available of 26Mbps is the lowest advertised speed by Telstra. Promise of higher speeds is a con for the majority.

[DiscoMick]

Our problem isn't the speed it's the frequent drop-outs. We have fibre at work so the speed is fine there. Here at home it's the drop-outs that are annoying.
BTW I just checked and we are doing a magnificent (?) 11.4/1.06. Now, how long will that continue today before it drops out?

[AndyG]

Internet dead as a dog on the road, solar flares apparently, bloody NBN, er cyclists, who can i blame

[Mick_Marsh]

Our problem isn't the speed it's the frequent drop-outs. We have fibre at work so the speed is fine there. Here at home it's the drop-outs that are annoying.
BTW I just checked and we are doing a magnificent (?) 11.4/1.06. Now, how long will that continue today before it drops out?
So, you're getting great speed. Hooray.

I get poor speed, regularly. On my FTTH/FTTP connection. It ain't the NBN, it's the ISP/RSP.
I experience dropouts. When you look at the lights, the NBN connection box is good. Shows all the right lights. It's the ISP/RSP router that's down. Turning it off and on usually does nothing. I just have to be patient and wait.

Take it up with your ISP/RSP.

[Zeros]

Our problem isn't the speed it's the frequent drop-outs. We have fibre at work so the speed is fine there. Here at home it's the drop-outs that are annoying.
BTW I just checked and we are doing a magnificent (?) 11.4/1.06. Now, how long will that continue today before it drops out?

Mick they're the speeds I was getting with iinet NBN, then I switched to Telstra and speed doubled. But it hasn' t solved the drop outs. Sounds like we get similar drop outs. Its the copper lines that are the problem on FTTN. That's why no-one will take any responsibility.

[Mick_Marsh]

Mick they're the speeds I was getting with iinet NBN, then I switched to Telstra and speed doubled. But it hasn' t solved the drop outs. Sounds like we get similar drop outs. Its the copper lines that are the problem on FTTN. That's why no-one will take any responsibility.

I use two systems. FTTH/FTTP three days a week and FTTN four days a week. The FTTH/FTTP is on a 10Mbs plan and drops out occasionally. I'd be typing out something and hit "send" and it comes back with "connection lost". Check the ISP router, nothing but red LEDs. The NBN router is fine and the primary phone (which is with another Telco and plugs into the UNI-V port) is fine. Therefore, ISP problem.

The FTTN is on a different ISP. The owner tells me it's 100Mbs plan. I video stream, audio stream, click on clickbait, I give it a thrashing. Always available. Fast. No issues. When they installed it, they ran new copper, coax, to the premesis.

[DiscoMick]

Yeah in our case it's the ISP router which has to be restarted. Optus listens politely and nothing changes.
At my work which has fibre to the premises and everywhere internally we never have drop-outs.
I seriously doubt if nodes and copper could ever deliver reliable 100 Mbs to all the connections.

[Mick_Marsh]

Yeah in our case it's the ISP router which has to be restarted. Optus listens politely and nothing changes.
At my work which has fibre to the premises and everywhere internally we never have drop-outs.
I seriously doubt if nodes and copper could ever deliver reliable 100 Mbs to all the connections.
And, yet, you're not using 100Mbs. According to NBNCo, FTTN is good for 1Gbs.

[DiscoMick]

And, yet, you're not using 100Mbs. According to NBNCo, FTTN is good for 1Gbs.
I think that would depend on the number of connections.

[Zeros]

And, According to NBNCo, FTTN is good for 1Gbs.

Pffffftt !!

[350RRC]

Internet dead as a dog on the road, solar flares apparently, bloody NBN, er cyclists, who can i blame

The redneck / no necks where I live reckon anything that goes wrong is Labor's fault........... which includes issues like Essendon getting done for 'supplements', etc. [wink11]

DL

[AndyG]

The redneck / no necks where I live reckon anything that goes wrong is Labor's fault........... which includes issues like Essendon getting done for 'supplements', etc. [wink11]

DL
That i can agree with, the supplement scandal was obviously a stitchup by the Canberra Commissioner's and their running dog Collingwood stoges to keep Essendon down. [bawl][bigrolf]

[bob10]

Australia headed for internet collapse as Netflix use surges (http://thenewdaily.com.au/money/finance-news/2017/10/06/australia-peak-hour-internet-collapse-netflix/)

[ramblingboy42]

me.

[DiscoMick]

NBN may leave lives at risk in bushfires and floods, experts warn

NBN may leave lives at risk in bushfires and floods, experts warn | Technology | The Guardian (https://www.theguardian.com/technology/2017/oct/10/nbn-may-leave-lives-at-risk-in-bushfires-and-floods-experts-warn?CMP=Share_AndroidApp_Copy_to_clipboard)

[Zeros]

NBN / internet has become an essential service in the digital age, but government and NBN Co. continue to treat it as an optional luxury to watch Netflix on.

I live in a capital city and my FTTN connection continues to drop out constantly and that's just when I'm watching a low res SBS on demand program! ...in an emergency when the network is flooded with activity I doubt it would work at all.

[DiscoMick]

Same here.
When the nodes lose power the system, including landlines, will stop working.
Should have gone fibre without nodes.

[loanrangie]

My phone line has been out of action for nearly 2 weeks and ironically i can see across the rd to houses that have the NBN, still approx. 12months away according to the NBN map.

[Mick_Marsh]

Same here.
When the nodes lose power the system, including landlines, will stop working.
Should have gone fibre without nodes.
For FTTN, FTTC, FTTP and FTTH:
When the house loses power the system, including landlines, will stop working.
When the exchange loses power the system, including landlines, will stop working.
You need power no matter what technology is being used.

However, for the old copper PSTN network, the phones still worked even though there was no power at the home/premesis.

Worth a bit of thought, hey.

[Mick_Marsh]

NBN / internet has become an essential service in the digital age, but government and NBN Co. continue to treat it as an optional luxury to watch Netflix on.

I live in a capital city and my FTTN connection continues to drop out constantly and that's just when I'm watching a low res SBS on demand program! ...in an emergency when the network is flooded with activity I doubt it would work at all.
Have a read of this thread from the beginning. You'll find the dropouts are more than likely due to issues with your ISP, not the NBN.
I have FTTH. I have dropouts and general slowness. Mine is an ISP issue. My neighbours (who are with a reputable provider) do not have as much internet trouble as I. They do, however, pay a good deal more for their service.
i.e. I pay $120 p/m for my internet, two home phones and a mobile phone. It serves me adequately. Don't need Netflix.

[DiscoMick]

Got a letter from our local MP today saying he's had so many complaints since the NBN was installed in this suburb recently that he's calling a public meeting later this month with NBN representatives so people can tell their stories directly to them. Might be fun to go and watch.
I agree with Mick the problem is probably with the ISP not NBN. We have been informally advised by an Optus person to ask for a replacement Optus modem.
Came home to another drop out this arvo. We've lost count of how many times we've had to restart it, but it's well over 100 in about two months. We don't even bother reporting it to Optus now since it takes 30-60 minutes and they just tell us to restart it.
Hopeless.

[Zeros]

Yeah I changed to Telstra,the speed increased slightly but only to 26Mbps(their stated minimum) despite me trying the top speed category to see what was possible. No cigar. So the dropouts must be because of the copper and instability of the lines I reckon. I'm currently in discussion with a senior Telstra person. .... It's only been a year of this rubbish. Hmmm we'll see.

[DiscoMick]

I see NBN people reported as blaming the problem on ISPs not buying enough capacity to meet the ever-growing demands of their customers.

[Zeros]

If that's the case with Telstra, they're losing money hand over fist from those who want more than the minimum speed. I think it's an NBN problem and they're passing the buck.

[Mick_Marsh]

Yeah I changed to Telstra,the speed increased slightly but only to 26Mbps(their stated minimum) despite me trying the top speed category to see what was possible. No cigar. So the dropouts must be because of the copper and instability of the lines I reckon. I'm currently in discussion with a senior Telstra person. .... It's only been a year of this rubbish. Hmmm we'll see.
I doubt it. I get dropouts on my FTTH and yet, on the FTTN service I use a lot, She's sweet, mate.


If that's the case with Telstra, they're losing money hand over fist from those who want more than the minimum speed. I think it's an NBN problem and they're passing the buck.
You think? Where's the articles that support that thought? I can't find any.
There is lots of information out there that supports it being an ISP problem.

[bob10]

There is lots of information out there that supports it being an ISP problem.

It would help if you posted that info.

[SBD4]

NBN / internet has become an essential service in the digital age, but government and NBN Co. continue to treat it as an optional luxury to watch Netflix on.

I live in a capital city and my FTTN connection continues to drop out constantly and that's just when I'm watching a low res SBS on demand program! ...in an emergency when the network is flooded with activity I doubt it would work at all.
For FTTN, the 1st port of call in this situation is to make sure the wiring in your home is up to scratch. Have a qualified cabler:



Make sure the ADSL central splitter is removed if one is installed
Get a single line installed from the lead in directly to where you want your VDSL modem to be placed to eliminate any interference that existing wiring may be causing.
If you can't get a new cable installed then ensure all extensions (taps) are removed so the result is a single line to your modem


Many people have seen exceptional improvement in performance by remediating their wiring. A professional cabler will be able to do a test before any work is done to see what kind of improvement you can expect. They do this by testing the line from where your modem is plugged in and then again from where the lead in enters the premises after disconnecting the internal wiring.

Have a read of this:
FTTN/VDSL2 - results from improving in home cabling - “NBN” - Whirlpool Forums (https://forums.whirlpool.net.au/forum-replies.cfm't=2598431)

[Zeros]

For FTTN, the 1st port of call in this situation is to make sure the wiring in your home is up to scratch. Have a qualified cabler:



Make sure the ADSL central splitter is removed if one is installed
Get a single line installed from the lead in directly to where you want your VDSL modem to be placed to eliminate any interference that existing wiring may be causing.
If you can't get a new cable installed then ensure all extensions (taps) are removed so the result is a single line to your modem


Many people have seen exceptional improvement in performance by remediating their wiring. A professional cabler will be able to do a test before any work is done to see what kind of improvement you can expect. They do this by testing the line from where your modem is plugged in and then again from where the lead in enters the premises after disconnecting the internal wiring.

Have a read of this:
FTTN/VDSL2 - results from improving in home cabling - “NBN” - Whirlpool Forums (https://forums.whirlpool.net.au/forum-replies.cfm't=2598431)

Yes done all of the above. Check.

[Mick_Marsh]

It would help if you posted that info.
Here you go, Bob.
Have a listen to this. Very informative.
All your NBN questions answered (by the NBN) - Download This Show - ABC Radio National (Australian Broadcasting Corporation) (http://www.abc.net.au/radionational/programs/downloadthisshow/nbn/8276824)

And here's a news story. The internet is awash with them.
Nocookies | The Australian (http://www.theaustralian.com.au/business/technology/accc-acts-on-nbn-internet-speed-complaints/news-story/f4621c330652c30f6ffeffbda47945c2)

NBN warning: ACCC warns telcos to deliver on promised internet speeds - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-07-20/accc-warns-big-four-telcos-over-failure-to-deliver-on-nbn-speeds/8726268)

Oh, and have a look at post #50 in this thread.

[JDNSW]

Had another dropout last night - definitely not the RSP , as the NTD had lost contact with the satellite.

[Zeros]

Yes while advertised speeds not being achieved is an issue...it's not my major concern.

It's the unreliability of the service. Surely constant dropouts for extended periods has to be a line issue, not a speed issue.

[DiscoMick]

It would help if you posted that info.
Read the story I posted above about fire safety. The former boss of the NBN Mike Quigley blames the ISPs for not buying enough capacity.

[bob10]

Read the story I posted above about fire safety. The former boss of the NBN Mike Quigley blames the ISPs for not buying enough capacity.

Certainly seems part of the problem , but not all, I suspect.

[Selsi]

Waiting to get the NBN on.

Cannot get any dates as to when it might happen.
NBN sends a letter to say that installation dates are 11th October 2017 and then 11th April 2018.
So I phone to see why the dates are 6 months apart, especially when Telstra advised that they will connect on 24th November 2017.

The answer is
We are not sure when you will have the equipment installed.
It will be any where between the 2 dates !!!!!
So - NO plan; NO timetable and as a result NO idea of what is happening.

Disgusted!

[Homestar]

Also, despite what the blurb and hype says, not everyone will have access to the NBN either - my Inlaws are in this group. NBN Co installed a fixed wireless tower in the vicinity of their house which they are supposed to be able to connect to - there is a huge hill between them and the tower, so zero signal - it's been checked by 2 ISP's, so no go there. The next tower down is too far away so no signal from that either. As there are towers in the area, and aren't considered remote they can't sign up for the satellite service. They asked where to from there - the answer is nowhere, they, and their neighbours won't have NBN so can only get the internet through 50 year old copper which is 15KM from the exchange - which is an old exchange that has never been upgraded, so their speed is just a few Kb per second - completely unusable in this day and age as it takes about 1/2 hour just to load most home pages these days as those on their own have got so big.

Oh, and they don't have mobile reception either in case you were about to suggest that. They live just 20KM from a major Rural city - Sale, down in East Gippsland.

Short of spending thousands on a tower to mount an antenna on (tower needs to be at least 12 metres high by all accounts) then that's all folks.

"Fast internet for all" - I don't think so.

[Mick_Marsh]

We were one of the first places on mainland Australia to get FTTH connected. We were given a range of twelve months for it to be done.
The information I got from the ISP (Telstra particularly) was misleading at best.
The information I got from NBNCo proved to be correct.
Bear in mind I have two service providers at the one address. My ISP was quick but their router kept falling over. After many firmware updates, it's much more stable now.
The Telsra phone however, they couldn't get it switched over to fibre. They couldn't get a Telstra tech to honour the appointment. They kept organising the NBN people to come out and install the NBN equipment which was already installed. When the NBN crew arrived, they commented "There's nothing for us to do. It's already installed. Why did you request us?" to which I replied "I didn't. Where's the Telstra guy?"
In the end I said "I'm not continuing with the service" and in response, they sent one of their techs who said there was nothing for him to do and the boffins in Telstra only need to flick a software switch. He called those boffins, told them to do their job, that afternoon my phone was working. What a shemozzle.

In all this, I cannot fault NBNCo but the service providers need a swift kick up the butt.

So, Selsi, why should you be any different to the rest of us? It will happen, eventually.

[DiscoMick]

Patchy internet costing Australia'''s small businesses big (https://www.brisbanetimes.com.au/business/small-business/patchy-internet-costing-australias-small-businesses-big-20171006-gyw4xj.html)

[bob10]

Telstra not looking good.

Telstra accused of prematurely cutting wi-fi at 'NBN ready' homes (http://thenewdaily.com.au/life/tech/2017/10/13/nbn-telstra-internet-18-month/?utm_source=Responsys&utm_medium=email&utm_campaign=20171014_TND)

[Mick_Marsh]

Not happy with the NBN? You're not alone. The number of complaints has jumped 160pc - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336)

[Roverlord off road spares]

Not happy with the NBN? You're not alone. The number of complaints has jumped 160pc - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336)

We were told that this is the model we had to have due to cost of the alternative. So is it going to cost us again to have it fixed, or do we have to put up with it?

[Homestar]

$49 Billion dollars so far on a lemon.... Complaints up 159%.... Not even half the Country yet connected - it is becoming a disaster of epic proportions.

[robert42]

Would be real good if we had glass to the door, but with the copper and radio, its crap when the grand kids come home from school. Stopped complaining as nothing comes of it. Should have stayed with ADSL.2 . have 4 TB but only get to use 1.6 in the month and have the high speed. Asked if we could have the ADSL back, they said we carnt DOWN grade the system ... MMMM. 30mbs is what we get, 200 in Iceland ? even NZ has better nbn than here..
Maybe a change in gov. might get us back on the right track, one can hope... They sent me a email asking what I thought when we had it put on....
never got a thank you !!! .. Said they should get their hardware up to scratch before they sell any more with big promises ...
Smile ..what else can you do .. Bob...

[Mick_Marsh]

Had NBN FTTN for about a month now. Speed maxed out at 25Mbps. Wanted to pay for and receive a 100Mbps, but due to a very long node-to-premises copper run length (as confirmed by the ISP during diagnosis), 25Mbps is the fastest I'll be able to get.

Was previously on ADSL1 - unable to get any faster, as the estate I live in was serviced by RIMs.

So the NBN is an improvement on what I had. Only paying slightly more per month, and unlimited download quantity before and after NBN.

However, my current speed is going to be the maximum I can get for a long, long time.

So - in my opinion - very poor effort on infrastructure provision, for a service that is going to be the best deliverable for a long time.

And don't get me started on privatisation of a national infrastructure...
You can get your connection upgraded to FTTH if you wish.
Individual Premises Switch | nbn - Australia's new broadband access network (https://www.nbnco.com.au/learn-about-the-nbn/network-technology/technology-choice-program/individual-premises-switch.html)

Your choice.

[Homestar]

Use the squeaky wheel syndrome - I've always got what I wanted from Telstra as I won't let them close the service ticket until it is. You just threaten to complain to the TIO (you should do this anyway) if their promises aren't met. Get them to call you back every day (this does work) until it's fixed. Chances are your ISP is limiting bandwidth in your area - because they are too tight to buy enough to cover all the plans they sell. It's a stroke of the keyboard for them to fix this - they just won't until they get absolutely sick of you. This could take weeks or months of daily calls, but they bank on you eventually giving up.

[JDNSW]

You can get your connection upgraded to FTTH if you wish.
Individual Premises Switch | nbn - Australia's new broadband access network (https://www.nbnco.com.au/learn-about-the-nbn/network-technology/technology-choice-program/individual-premises-switch.html)

Your choice.

Not exactly. For a fee, they will prepare a quote. But the fee to prepare the quote is likely to be beyond your means (one number I have seen ran into four figures), And the quote may come back as "can't be done", as in the well documented case of a doctor in the Adelaide Hills fighting being relegated to satellite.

[Mick_Marsh]

Not exactly. For a fee, they will prepare a quote. But the fee to prepare the quote is likely to be beyond your means (one number I have seen ran into four figures), And the quote may come back as "can't be done", as in the well documented case of a doctor in the Adelaide Hills fighting being relegated to satellite.
So, is that doctor in the Adelaide Hills currently on FTTN? We need more information on his situation.
My experience is if you can run copper, you can run fibre. If this doctor can't get fibre I'm tipping he can't get copper, therefore, 3G/4G would be his next option. If there is no 3G/4G, then it's satellite.

[JDNSW]

So, is that doctor in the Adelaide Hills currently on FTTN? We need more information on his situation.
My experience is if you can run copper, you can run fibre. If this doctor can't get fibre I'm tipping he can't get copper, therefore, 3G/4G would be his next option. If there is no 3G/4G, then it's satellite.

He currently has ADSL, and the street is going to FTTN, but not to his place, apparently because his phone line is direct buried. And there is no wireless or mobile coverage because it is too hilly. He is objecting to being relegated to satellite in an urban (well, semi-urban) area because of the very low data allowances and high latency. To extend FTTN to his place would be very expensive.

See Consigned to Skymuster 7km's from the SA CBD - Pt 2 - “NBN” - Whirlpool Forums (https://forums.whirlpool.net.au/forum-replies.cfm't=2483587&p=36)

To get the full flavour of how NBN works, you might want to read all 36 pages!

[Mick_Marsh]

He currently has ADSL, and the street is going to FTTN, but not to his place, apparently because his phone line is direct buried. And there is no wireless or mobile coverage because it is too hilly. He is objecting to being relegated to satellite in an urban (well, semi-urban) area because of the very low data allowances and high latency. To extend FTTN to his place would be very expensive.

See Consigned to Skymuster 7km's from the SA CBD - Pt 2 - “NBN” - Whirlpool Forums (https://forums.whirlpool.net.au/forum-replies.cfm't=2483587&p=36)

To get the full flavour of how NBN works, you might want to read all 36 pages!

On his first post.

I receive a good 4g signal (Telstra) though, so may end up having to resort to that once my DSL service is disconnected.

I'll have a read of the rest of the thread later.

[1950landy]

We could have changed over to the NBN last January but am hanging off as long as I can. In the last couple of months we have been getting letters every week, telling us to change now because time is running out:thumbsdown: , we have until May next year to change . I understand I need to do it sooner than later because I know there is going to be problems which every one in out street has had . With our house we tried to change to cable 4 years ago & had no internet for 6 months until the Ombudsman made them put us back onto ADSL & the NBN will be coming in through the same cable.


The thing that concern's me is that all these providers that are now not sending paper accounts & want you to pay by the internet , if the internet is not working & you don't pay you end up with a bad credit rating .
Just in the last month out health insurance & car insurance sent our accounts over the internet & booth I have been with 50 years . Our anti virus put them into junk mail I never look in junk mail unless there is showing a lot of junk mail) So because we had not received any accounts we had not payed & booth the insurances ran out , we only discovered when my wife went to make a clam on on the health insurance. They have booth been payed now I am watching the junk mail . After my wife payed the health insurance account over the phone we received an Email the next day thanking her for allowing them to do automatic debit each year & they will keep her credit card details on record to do so , & make sure we have the money in the account to do so. :angry2:


Next day I visited there office & told them we want paper accounts , they could not keep my wife's bank card details & nobody keeps out bank details except us & the bank & I do not trust the the bank to keep them & they could not do direct debit from our account . If they want to play these games there are plenty of other insurance co's around who will take out business. I also asked that they showed my in there system were this is not going to happen again. There are so many low life's out there sending spam accounts it is hard to know which ones are real & which ones are not.

[Zeros]

I finally got Telstra to send an NBN tech to resolve my FTTN connection issues after months of 'troubleshooting', or so I thought!

...After confirming a 3pm appointment, then receiving a call at 12 noon re-confirming, then receiving 3 text messages in the space of 30mins! between 2.10pm and 2.40pm saying, make sure you're home! ....they didn't turn up!!

Having taken time off work, I waited from 2.50pm until 6pm. Nothing!

Where do these companies get off!! If anyone else treated their customers like this they'd be bankrupt within months!

[Homestar]

I finally got Telstra to send an NBN tech to resolve my FTTN connection issues after months of 'troubleshooting', or so I thought!

...After confirming a 3pm appointment, then receiving a call at 12 noon re-confirming, then receiving 3 text messages in the space of 30mins! between 2.10pm and 2.40pm saying, make sure you're home! ....they didn't turn up!!

Having taken time off work, I waited from 2.50pm until 6pm. Nothing!

Where do these companies get off!! If anyone else treated their customers like this they'd be bankrupt within months!

Yep, it's discussting. Try this next time you ring up - it works.

Ask them to leave your service ticket open and to call you every day until it is resolved. If they push back, tell them that their CEO - Andy Penn, has made a commitment in public to making Telstra a top performer in customer service and that you don't think they are meeting his expectations. Remind them that the conversation is being recorded and that the TIO has the power to sieze these recordings as evidence when (not if) you make a complaint to TIO - tell them you will be making a complaint wether you go through with this or not. Ask them to confirm their names and write them down, along with call times and durations. You'll need this if you do take it further.

If you know how to play the system and they know you know, you'll get an almost immediate response and they'll go back to fobbing off the next poor sucker that accepts their BS.

[Zeros]

Yes I went through the whole NBN TIO process over six months with iinet! they just blamed each other then the TIO said nothing more they could do. So I ditched iinet. Telstra started off slightly better, slightly better speeds, despite still constantly dropping out. But now the connection has gone completely dead. I'll give them one more chance to fix it, then I'll go to TIO again.

[bob10]

So, who are recommended providers? Have to make a decision soon.

[Eevo]

i was happy with skymesh

[Zeros]

So, who are recommended providers? Have to make a decision soon.

Theyre all hamstrung by appalling performance of NBN Co. and government policy. Telstra has more bandwidth in my experience, but costs more. None are reliable or understand that they provide a service as vital as water or power. They all think we are begging to use their services, which unfortunately is the position we are all in because of profits over performance or people.

[SBD4]

So, who are recommended providers? Have to make a decision soon.
Aussie Broadband ( NOT Australia Broadband - different mob) and Telstra are touted to be amongst the best - Skymesh have also been held in a good light too(have not heard recently though). Bear in mind that you will pay more for these providers but it is worth it in my opinion. Do you know what tech you are getting Bob (FTTN/FTTC/HFC/FW/FTTP/Satellite)?

[bob10]

Aussie Broadband ( NOT Australia Broadband - different mob) and Telstra are touted to be amongst the best - Skymesh have also been held in a good light too(have not heard recently though). Bear in mind that you will pay more for these providers but it is worth it in my opinion. Do you know what tech you are getting Bob (FTTN/FTTC/HFC/FW/FTTP/Satellite)?


All I know is Optus sent us a letter, saying we were connected and touting their services. Heard nothing from NBN. I didn't like the look of the crew connecting NBN in our street, looked like a bunch of cowboys, they managed to knock branches off most trees on the footpath, no care taken at all. Very similar to the insulation cowboys, a few years back. Guess the work went to the lowest quote. Optus gave us options, but didn't mention speed. I shall try to find out what tech we are getting, after I find out what the letters mean.

[SBD4]

All I know is Optus sent us a letter, saying we were connected and touting their services. Heard nothing from NBN. I didn't like the look of the crew connecting NBN in our street, looked like a bunch of cowboys, they managed to knock branches off most trees on the footpath, no care taken at all. Very similar to the insulation cowboys, a few years back. Guess the work went to the lowest quote. Optus gave us options, but didn't mention speed. I shall try to find out what tech we are getting, after I find out what the letters mean.

Bob,

Stick your address in here:

When will I get the NBN? | finder.com.au (https://www.finder.com.au/nbn-tracker)

It will tell you the rollout type.

FTTP: Fibre To the Premises (Best)
FTTC: Fibre To the Curb (kerb) (next best)
HFC: Hybrid Fibre Coaxial (next best)
FTTN: Fibre To the Node (woeful to good - node lotto)
FW: Fixed Wireless
Satelite (worst)

EDIT: some have had good results with Optus but many have not. Ignore the letters from RSPs and make up your own mind on who you would like to go with.

[p38arover]

...After confirming a 3pm appointment, then receiving a call at 12 noon re-confirming, then receiving 3 text messages in the space of 30mins! between 2.10pm and 2.40pm saying, make sure you're home! ....they didn't turn up!!

Having taken time off work, I waited from 2.50pm until 6pm. Nothing!

24 years ago I was seconded to Telecom for an initiative started by then CEO, Frank Blount. It was called Breakthrough for Customers.

I remember at one of the team meetings, one of the Telecom guys related a story about a liney who turned up at the job a day early and couldn't understand why the customer was annoyed. The customer had arranged to take the following day off, not the day before. The liney seriously couldn't understand that it was an issue.

I left the group shortly after and went back to my real employer as I could see this initiative was going nowhere and was a waste of time.

[p38arover]

FTTP: Fibre To the Premises (Best)
FTTC: Fibre To the Curb (kerb) (next best)
HFC: Hybrid Fibre Coaxial (next best)

We have Optus HFC for our internet and phone but it seems we will be FTTC. Earlier this year, contractors came through and wired all houses not already connected to Optus HFC, e.g., my next door neighbours who don't have any internet or computers.

A few weeks back, contractors came through and pulled something through for the NBN - either fibre or a fibre pulling wire. I'll have to lift the pit cover out the front to have a look.

So what are we getting? Who knows.

[SBD4]

We have Optus HFC for our internet and phone but it seems we will be FTTC. Earlier this year, contractors came through and wired all houses not already connected to Optus HFC, e.g., my next door neighbours who don't have any internet or computers.

A few weeks back, contractors came through and pulled something through for the NBN - either fibre or a fibre pulling wire. I'll have to lift the pit cover out the front to have a look.

So what are we getting? Who knows.
NBN do not like Optus HFC because its generally poor condition due to an apparent lack of maintenance. It is mostly areas serviced by Optus HFC that will be getting FTTC. So, I'd be willing to bet you'll be getting FTTC - lucky bugger!

[Bytemrk]

NBN do not like Optus HFC because its generally poor condition due to an apparent lack of maintenance. It is mostly areas serviced by Optus HFC that will be getting FTTC. So, I'd be willing to bet you'll be getting FTTC - lucky bugger!

I'm on Optus HFC too... I was on the beta tester program for their Docsis 3 service, so I've got quite used to fast speeds...[smilebigeye].

You're right Sean, particularly since the original deal was done between Optus and NBN - the maintenance has just about stopped. Pity I'll have moved out of this house by the time they give us FTTC though....[bighmmm]

[SBD4]

I'm on Optus HFC too... I was on the beta tester program for their Docsis 3 service, so I've got quite used to fast speeds...[smilebigeye].

You're right Sean, particularly since the original deal was done between Optus and NBN - the maintenance has just about stopped. Pity I'll have moved out of this house by the time they give us FTTC though....[bighmmm]

Another lucky bugger! It'll be hard for you to go backwards, now added to your realestate shopping criteria; must have FTTP, FTTC or HFC![biggrin]

[bob10]

Bob,

Stick your address in here:

When will I get the NBN? | finder.com.au (https://www.finder.com.au/nbn-tracker)

It will tell you the rollout type.

FTTP: Fibre To the Premises (Best)
FTTC: Fibre To the Curb (kerb) (next best)
HFC: Hybrid Fibre Coaxial (next best)
FTTN: Fibre To the Node (woeful to good - node lotto)
FW: Fixed Wireless
Satelite (worst)

EDIT: some have had good results with Optus but many have not. Ignore the letters from RSPs and make up your own mind on who you would like to go with.

HFC, apparently. Optus says we have to talk to Foxtel, if we want to keep that. They will not support fox. Tell me just what is better about NBN?

[Mick_Marsh]

Theyre all hamstrung by appalling performance of NBN Co. and government policy. Telstra has more bandwidth in my experience, but costs more. None are reliable or understand that they provide a service as vital as water or power. They all think we are begging to use their services, which unfortunately is the position we are all in because of profits over performance or people.
Interesting experience.
Interesting in that, in your opinion, they're all hamstrung by NBNCo and yet, by purchasing more bandwidth, Telstra are able to get around the NBNCo hamstringing. Oh, and yes, Telstra do pass that extra cost onto their customer.
I'm tipping, if the other ISPs paid for extra bandwidth, they too would have customers with higher internet speeds during times of peak demand.
As has been mentioned many times before, generally the problem is not NBNCo. The FTTP/FTTH technology is capable of gigabit speeds to the home. It's up to the ISPs to ensure they have purchased adequate bandwidth to service their customers during peak load.


Bob, I have two choices of advice for you.
1. If you are happy with your current ISP, you should be able to negotiate a deal which does not involve a contract term. This will be to your advantage as you will be able to evaluate their performance over a few months and, if you are not impressed, move to another ISP without penalty. If you are happy with them, you won't need to change your emails, etc. This is what I did.
2. As Zeros has indicated, Telstra are the best, fastest and most reliable ISP. Not to say they don't have any problems. You could purchase your internet from them and pay the premium.

[p38arover]

Currently, we usually get 30Mbps download on Optus HFC. I suppose we'll have to pay far more to get that with the NBN.

[Bytemrk]

Another lucky bugger! It'll be hard for you to go backwards, now added to your realestate shopping criteria; must have FTTP, FTTC or HFC![biggrin]

What do you mean "added to"..... it's where the entire criteria started [biggrin][biggrin]

[bob10]

My head is spinning. I might ditch the lot & listen to the footy on the radio. Is this snake medicine or are they dinkum?

The telco companies offering a non-NBN fibre alternative (http://thenewdaily.com.au/life/tech/2017/11/05/non-nbn-fibre-alternative/)

[bob10]

Interesting experience.
Interesting in that, in your opinion, they're all hamstrung by NBNCo and yet, by purchasing more bandwidth, Telstra are able to get around the NBNCo hamstringing. Oh, and yes, Telstra do pass that extra cost onto their customer.
I'm tipping, if the other ISPs paid for extra bandwidth, they too would have customers with higher internet speeds during times of peak demand.
As has been mentioned many times before, generally the problem is not NBNCo. The FTTP/FTTH technology is capable of gigabit speeds to the home. It's up to the ISPs to ensure they have purchased adequate bandwidth to service their customers during peak load.


Bob, I have two choices of advice for you.
1. If you are happy with your current ISP, you should be able to negotiate a deal which does not involve a contract term. This will be to your advantage as you will be able to evaluate their performance over a few months and, if you are not impressed, move to another ISP without penalty. If you are happy with them, you won't need to change your emails, etc. This is what I did.
2. As Zeros has indicated, Telstra are the best, fastest and most reliable ISP. Not to say they don't have any problems. You could purchase your internet from them and pay the premium.

Thank you, sounds like good advice. Why does so called progress have to be so painful?

[Mick_Marsh]

Why does so called progress have to be so painful?
Because we are forced to do it whether we need to or not.
If I had the choice, I'd still be on ASDL. The first. Not 2 or 2+.

[bob10]

Because we are forced to do it whether we need to or not.
If I had the choice, I'd still be on ASDL. The first. Not 2 or 2+.



Didn't the American revolutionary war start because of something similar? Time we chucked our tea bags into Cabbage Tree creek, I reckon. :angel:

[Mick_Marsh]

Didn't the American revolutionary war start because of something similar? Time we chucked our tea bags into Cabbage Tree creek, I reckon. :angel:
We already did.
It made no difference.

[bob10]

We already did.
It made no difference.

Damn, so much for history[bigsad]

[Zeros]

Interesting experience.
Interesting in that, in your opinion, they're all hamstrung by NBNCo and yet, by purchasing more bandwidth, Telstra are able to get around the NBNCo hamstringing. Oh, and yes, Telstra do pass that extra cost onto their customer.
I'm tipping, if the other ISPs paid for extra bandwidth, they too would have customers with higher internet speeds during times of peak demand.
As has been mentioned many times before, generally the problem is not NBNCo. The FTTP/FTTH technology is capable of gigabit speeds to the home. It's up to the ISPs to ensure they have purchased adequate bandwidth to service their customers during peak load.


Bob, I have two choices of advice for you.
1. If you are happy with your current ISP, you should be able to negotiate a deal which does not involve a contract term. This will be to your advantage as you will be able to evaluate their performance over a few months and, if you are not impressed, move to another ISP without penalty. If you are happy with them, you won't need to change your emails, etc. This is what I did.
2. As Zeros has indicated, Telstra are the best, fastest and most reliable ISP. Not to say they don't have any problems. You could purchase your internet from them and pay the premium.

Mostly correct, however I'm not saying Telstra are able to get around NBN hamstringing, nor that they are the best ...yet.

Since switching to Telstra, my speed improved marginally, but it is still only at their stated minimum 25Mbps. I'm not happy with that in the middle of a capital city. Telstra say that's the best I can expect from NBN because FTTN.

...but the bigger problem is that my connection has been totally dropping out for months and recently dropped out altogether ie: no connection at all..

Iinet did nothing to assist over 6 months when the problem started. I'd been an iinet customer for almost 20 years. Made no difference. Took it to TIO. Made no difference.

At least since changing to Telstra they are organising for an NBN tech to come this week. ...I'll believe it when I see it! And I'll let you guys know how it goes.

The jury is still out IMO

[Ancient Mariner]

Happy enough with our ADSL .NBN connection would be by satelite wich does not sound to appealing so sounds like we just ignore till we get shutdown:soapbox:

AM

[Mick_Marsh]

Mostly correct, however I'm not saying Telstra are able to get around NBN hamstringing, nor that they are the best ...yet.

Since switching to Telstra, my speed improved marginally, but it is still only at their stated minimum 25Mbps. I'm not happy with that in the middle of a capital city. Telstra say that's the best I can expect from NBN because FTTN.

...but the bigger problem is that my connection has been totally dropping out for months and recently dropped out altogether ie: no connection at all..

Iinet did nothing to assist over 6 months. At least since changing to Telstra they are organising for an NBN tech to come this week. ...I'll believe it when I see it! And I'll let you guys know how it goes.

The jury is still out IMO
I'd say what I typed was all correct.
At the moment, I am using FTTN. It's great. Way faster than I need and very reliable, at least, has been to date. It's with Optus, so the owner tells me.
Normally, I use a 12Mbs FTTP connection. Usually it works well but, on Saturday nights when lots of people are Netflixing, it slows down horribly. Still plenty fast enough for me, usually, but sometimes it slows down almost to dialup speeds. I seem to remember it got down to about 250kbs at one stage. Oh, and the ISPs router keeps falling over. Not NBNCos router. That stays up. The phone still works. It is plugged into the UNI-V port on the NBNCo router, not the ISP router.

[Zeros]

Everyone's speed requirements are different. 25Mbps would be adequate for me (for now) but tech requirements change fast...in 5 years, I'm not so sure.

25 Mbps might be adequate also if it's stable. My speeds were dropping to 6Mbps or nothing at all, every ten mins or so. Now nothing at all.

...we'll see.

[ian4002000]

Because we are forced to do it whether we need to or not.
If I had the choice, I'd still be on ASDL. The first. Not 2 or 2+.

I am still on ADSL and it is a bit faster than it used to be but very expensive..... no deals are to be found and I still need to pay for a land line.
And NBN isn't coming to me so I am not sure what the future holds and I am not sure I will have a landline when the rest of town is converted to NBN

Ian
Bittern

[Mick_Marsh]

I am still on ADSL and it is a bit faster than it used to be but very expensive..... no deals are to be found and I still need to pay for a land line.
And NBN isn't coming to me so I am not sure what the future holds and I am not sure I will have a landline when the rest of town is converted to NBN

Ian
Bittern
Not heard of naked or do you need a phone?

How come you're not going NBN? I thought everyone was going to be on it.

[Mick_Marsh]

Everyone's speed requirements are different. 25Mbps would be adequate for me (for now) but tech requirements change fast...in 5 years, I'm not so sure.

25 Mbps might be adequate also if it's stable. My speeds were dropping to 6Mbps or nothing at all, every ten mins or so. Now nothing at all.

...we'll see.
How on earth would you have managed before NBN?
ADSL is only capable of 24Mbps on a good day.

[Zeros]

How on earth would you have managed before NBN?
ADSL is only capable of 24Mbps on a good day.

...and ADSL was $20 month cheaper! ...IME NBN is only capable of 25Mbps ...on a good day

[Mick_Marsh]

...and ADSL was $20 month cheaper! ...IME NBN is only capable of 25Mbps ...on a good day
The NBN plan I was offered by my ISP before it was connected was $20 cheaper. I've gone from $80pm (ASDL + phone) to $60pm NBN (inc. phone) to $50pm. You obviously need a more expensive pan because of the bandwidth you require. Isn't that "user pays"?
Here's some interesting information from Telstra:
nbn speeds explained (https://www.telstra.com.au/broadband/nbn/nbn-speeds-explained)

I find this statement to be accurate and expected:

As outlined above, please be aware your actual user speeds may be less than the typical speeds due to your technology type, in-premises set up and how and when you use the internet.
If you want 25Mbps, I would suggest you look at the chart. The "Standard Plus Evening Speed" speed tier would be more suited to your needs.

[Zeros]

The NBN plan I was offered by my ISP before it was connected was $20 cheaper. I've gone from $80pm (ASDL + phone) to $60pm NBN (inc. phone) to $50pm. You obviously need a more expensive pan because of the bandwidth you require. Isn't that "user pays"?
Here's some interesting information from Telstra:
nbn speeds explained (https://www.telstra.com.au/broadband/nbn/nbn-speeds-explained)

I find this statement to be accurate and expected:

If you want 25Mbps, I would suggest you look at the chart. The "Standard Plus Evening Speed" speed tier would be more suited to your needs.

Thanks for your advice Mick. Not sure who you're with Dodo?

I'm on the lowest Telstra plan because they can't deliver speeds any higher anyway. Iinet were cheaper but hopeless. ADSL was cheaper again, but streaming a movie was hopeless.

[Marty90]

I called Foxtel because Optus NBN won't support Foxtel.Foxtel offered me a package for the NBN which was $65/m for 25Mbps. Not sure of any other info. I thought they'd be using Telstra so I went to the Telstra store and couldn't get the same deal,though they did have a Foxtel package. I'm leaning towards Foxtel simply for the fact that if something happens between between NBN and Foxtel I shouldn't have a drama having someone sent out to fix it. I'm totally confused. Any thoughts.

[Homestar]

I called Foxtel because Optus NBN won't support Foxtel.Foxtel offered me a package for the NBN which was $65/m for 25Mbps. Not sure of any other info. I thought they'd be using Telstra so I went to the Telstra store and couldn't get the same deal,though they did have a Foxtel package. I'm leaning towards Foxtel simply for the fact that if something happens between between NBN and Foxtel I shouldn't have a drama having someone sent out to fix it. I'm totally confused. Any thoughts.

Does the Foxtel plan include the actual pay tv bit through a box and satellite or through the internet connection using Foxtel go or now? If it's the later steer clear - Foxtels internet based systems are horrid on a few levels - they don't support HD, and the bandwidth is limited by Foxtel - google 'game of thrones Foxtel issues' - the system will dump everyone if too many are trying to view the same program at once. Also if you're connection can't maintain around 12 to 15Mbps during peak times it will buffer and drive you nuts or drop the quality to 360p which will drive you nuts even more...

[Mick_Marsh]

Looks as though the ISPs are getting a bit of a shake up.
Telstra to compensate 42,000 customers for slow NBN speeds - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-11-08/telstra-to-compensate-42000-customers-for-slow-nbn-speeds/9129166)

And the bit from the article that stands out to me:

The second issue is where the promised speeds can "technically be delivered" but the internet service provider (ISP) has not purchased enough capacity from NBN Co to provide those speeds, particularly during peak times.

To address this "under provisioning" problem, Mr Sims urged "all ISPs to advertise the typical speeds customers can expect in the busy evening period between 7:00pm and 11:00pm".

[p38arover]

Even though school is out, I'm still getting this speed this arvo. I'm worried I won't get that when the NBN arrives.

131913

[Ancient Mariner]

Just tested our ADSL ,one test at 4.65 and another at 6.9 Does anyone have experience with NBN satelite and would it be any better?

[Mick_Marsh]

From the FTTN connection I am on at the moment.
131926

[Bytemrk]

Even though school is out, I'm still getting this speed this arvo. I'm worried I won't get that when the NBN arrives.

131913

In theory Ron, as long as you are on the right plan you should... I'd be asking around your neighbours find out which ISP they are using and how happy they are. The key is to find an ISP that have not badly over subscribed the bandwidth they have purchased from NBNco.

On another note - you might find Oz broadband underestimates your speed - their download files are not big enough to get an accurate measurement on a fast link [wink11]


Seems there must be lots of kids on line... mine's running a little slow [biggrin]

https://www.aulro.com/afvb/images/imported/2017/11/159.jpg

[Homestar]

Peak times suck around here too... this is on the wifi while watching Netflix. [bigwhistle]

[SBD4]

Even though school is out, I'm still getting this speed this arvo. I'm worried I won't get that when the NBN arrives.

131913
Assuming you get FTTC (as mentioned earlier) and you select a RSP that purchases appropriate bandwidth for its subscribers(CVC), you will achieve near the maximum speed allowable for the plan you have purchased (12/1, 25/5, 50/20, 100/40 Mbps).

[p38arover]

Apparently the cockatoos are happy with the NBN. [biggrin]

A uniquely Australian problem: cockatoos vs infrastructure | nbn - Australia's new broadband access network (https://www.nbnco.com.au/blog/the-nbn-project/a-uniquely-australian-problem-cockatoos-vs-infrastructure.html)

[Zeros]

NBN brilliance! 6 months to get an NBN technician to come and all they do is restore the problem to 15Mbps.

Apparently its a waterlogged ancient copper line only 600 metres away, but it may take another 3 months to fix!!

We are so far ahead of the curve in this country!! woo hoo!!

131989

[ian4002000]

Not heard of naked or do you need a phone?

How come you're not going NBN? I thought everyone was going to be on it.

I think naked is ADSL2 without a phone so the charges are reduced. We only use the phone for receiving Indians trying to sell us NBN or electricity or whatever else they have.

I cant get NBN as I am around 800 metres from the nearest node , apparently the length of copper stops it working.

I am just not sure what will happen when the houses near the Node get switched over ? and the old connection pillar thing disconnected , I suppose I will just be cut off ?

[Homestar]

Well, I got a completely unexpected email from Telstra yesterday - I'm sure you all know Telstra are offering money back on services that can't supply what the customer is paying for or free cancellation of their contracts.

Most of you may also know that I'm one of the lucky ones with NBN and have a very good service that regularly is in the 90's. Imagine my surprise when I was yesterday notified that I was entitled to a refund as my line can't supply the 100/40 I'm paying for - the email (below) shows what I can get...

So, I can only get 99.923Mbps download instead of 100! I'm outraged!!! [biggrin]


132282

It then goes on to tell me how to go about exercising the different options should I want to. I'll be one of the ones that leaves mine well alone - I'm not changing it, I'm happy with it. I just wish everyone could get a service as good as this, the whole thing is a complete cluster****

[bee utey]

Well, I got a completely unexpected email from Telstra yesterday - I'm sure you all know Telstra are offering money back on services that can't supply what the customer is paying for or free cancellation of their contracts.

Most of you may also know that I'm one of the lucky ones with NBN and have a very good service that regularly is in the 90's. Imagine my surprise when I was yesterday notified that I was entitled to a refund as my line can't supply the 100/40 I'm paying for - the email (below) shows what I can get...

So, I can only get 99.923Mbps download instead of 100! I'm outraged!!! [biggrin]


132282

It then goes on to tell me how to go about exercising the different options should I want to. I'll be one of the ones that leaves mine well alone - I'm not changing it, I'm happy with it. I just wish everyone could get a service as good as this, the whole thing is a complete cluster****

Sssh, they're only trying to downgrade your service so they can sell the extra bandwidth to the other customers in your area... :bat:

[Tins]

Just tested our ADSL ,one test at 4.65 and another at 6.9 Does anyone have experience with NBN satelite and would it be any better?

How much do you need a month? SkyMuster plans aren't huge, but I'll bet they are faster than yours. Plug your address into the search box and see.

Sky Muster™- bringing broadband to regional Australia | nbn - Australia's new broadband access network (https://www.nbnco.com.au/learn-about-the-nbn/network-technology/sky-muster-explained/satellite.html)

[Homestar]

Skymuster is crap and not available in a lot of regional areas - even that don't get any other form of internet, but worth a try.

[Tins]

Skymuster is crap and not available in a lot of regional areas - even that don't get any other form of internet, but worth a try.

Yeah, but SkyMuster is the official nbn satellite service, so what choice is there? Cluster****, as you say.

[Homestar]

Sssh, they're only trying to downgrade your service so they can sell the extra bandwidth to the other customers in your area... :bat:

That was my first thought too... [emoji16]

[Ancient Mariner]

Just checked Telstra NBN plans ,put in our address and get the message Great news you can connect with ADSL . WTF more confused than ever The Skymuster address check not available doesn't inspire me much

AM

[Tins]

Just checked Telstra NBN plans ,put in our address and get the message Great news you can connect with ADSL . WTF more confused than ever The Skymuster address check not available doesn't inspire me much

AM

Did you check on the nbn link I posted? I'm not sure Telstra is a carrier for SkyMuster.

[Ancient Mariner]

Did you check on the nbn link I posted? I'm not sure Telstra is a carrier for SkyMuster.
Yes Address check not available check back later on that link

Thanks AM

[DiscoMick]

We set a new record the other day - nine drop-outs in 12 hours.
We've asked Optus to replace it's little white box to see if that helps.

[Homestar]

It could, but all ISP's supply crap modems. There are better options out there if the new one keeps playing up. Hope it works for you - sounds like you've had a horror run with that one.

[DiscoMick]

Hopefully it will happen in about a week, when we can get someone to be at home at the time they come to do the job. An Optus shop bloke advised us to ask for a better modem.
Could be worse. A neighbour got Optus NBN and it failed to work for 90 of the first 193 days, leaving them with no internet. Restarting didn't fix it. He has gone all the way to the TIO, but it's still not fixed.

[Ancient Mariner]

Group of pommy farmers ****ed of with there broadband service put in 4000k of fiber optic .Have 4000 connected $50 a month unlimited with speeds as fast as anywhere in the world .Shows what ******* we have running our setup
:soapbox:

[DeanoH]

Group of pommy farmers ****ed of with there broadband service put in 4000k of fiber optic .Have 4000 connected $50 a month unlimited with speeds as fast as anywhere in the world .Shows what ******* we have running our setup
:soapbox:

4000k of fibre optic (cable) [bigrolf][bigrolf][bigrolf] that's three times the distance from John o'Groats to Lands End. Perhaps Pommy farmers can't plough in a straight line.

Deano :)

[Ancient Mariner]

4000k of fibre optic (cable) [bigrolf][bigrolf][bigrolf] that's three times the distance from John o'Groats to Lands End. Perhaps Pommy farmers can't plough in a straight line.

Deano :)
‘If we can do it, so can Australia’ Fed-up British farmers create their own 4000km-long ‘NBN’ (https://www.9news.com.au/national/2017/11/19/19/18/unlikely-tech-hub-fuelling-internet-revolution)

[DiscoMick]

Fibre is the only way to go for the future. The Copper Age was 3000 years ago.

[DeanoH]

An interesting story, long on hyperbole but short on fact. Certainly good to see a group of disenfranchised community members forming a co op to provide a service they would otherwise not be able to have (assuming the claims of no service now or in the foreseeable future is to be believed). Bendigo Bank Community Banking was a similar and successful community response here in Victoria (and Qld) when the big banks were withdrawing services and closing branches back in the 90's. Having professional and other services provided at no cost and free 'easement provision' would certainly affect the 'cost effective' bottom line and make an otherwise non profitable venture viable, so good on them.

What the report fails to mention especially in a comparison to Australia analogy is population density, though the closeness of towns/villages was mentioned but in the context of problems with fences and hedgerows which was a bit strange. Population density is the name of the game in service provision. It costs basically the same to provide a service to a highly populated area as it does to sparsely populated one and given the relatively small size of Lancashire (less than 4000 sq km) and a population of about 1.5 million so about twice the size of Cairns with 10 times the population it should be a service providers dream. :)
Looking at Nth Qld as a whole with less than 1/4 million people spread over 80,000 sq km it has an overall population density of about 3 people per sq km compared to Lancashire with a population density of around 400 people per sq km or less than 1% of that of Lancashire. As I said, from an Australian perspective, a service providers dream.

IMO this Lancashire/Australia comparison is about as relevant as comparing apples with pineapples :)

As for the 4000 km of cable laid, my bull **** meter is red lining, this would mean the cable layers have crossed the whole County of Lancashire (approx 50km X 60km) about 80 times. As I said [bigrolf][bigrolf][bigrolf]

What is more likely is that the total length of fibres in the ground is 4000 km. A bit like me laying 1Km of 100 pair copper cable and saying I've laid 200Km of cable/wires. A misleading irrelevancy.

Whilst I applaud the Lancashire startup/co op venture its relevance to Australia IMO is nil.

Deano :)

[1950landy]

Have been getting a couple of letters a month for the last 6 months from the NBNtelling me time is running to connect . I have untill 11th May to connect . I went to my provider this morning to talk to them about getting the NBN connected . I was told to come back in mid January , that suits me I didn't want to do it untill the new year any way. At least our phone & internet will be working over Christmas , New Year[bigsmile1]

[Mick_Marsh]

A mate is on FTTH with Telstra. Last Thursday, his internet and phones went down.
He spent a couple of hours on the mobile to Telstra Friday morning who determined it was a NBN problem and organised for a NBN tech to fix the problem Saturday morning sometime between 8am and 12 midday.
I called in for a cuppa Saturday morning to find the NBN tech had been and gone. The phones and internet were back on line.
The problem was a bit of dirt in the connection in the pit in the street. They suspect it got in there when the house next door was connected to the NBN.
I reckon that's pretty good service.

[Zeros]

Received a letter from Telstra today, apologising for the poor NBN speeds and offering me a full refund. ...an admission of NBN failure and ot even Telstra is able to do anything about it. Good service in one way from Telstra, however they still say 30Mbps should be possible, when I'm lucky to get 15Mbps. What choice do I have? ...Even a slow connection is necessary in this day and age.

[Mick_Marsh]

You want faster internet?
Move to Adelaide CBD.

Ten Gigabit Adelaide fibre network promises CBD businesses internet speeds up to 100 times the NBN - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-12-06/ten-gigabit-adelaide-network-promises-100-times-nbn-speed/9230970)

[Pinelli]

A little bit late to the thread (I've just read the whole lot), and I'm surprised no one has mentioned the NBN cost structure.

Mick is right in saying that by and large it's not the technology at fault for slow connections, but the ISP/RSP's fault for not buying enough bandwidth for the customers. Look up the food chain a bit, and the reason they don't buy enough bandwidth is because of the huge price that NBN charges RSPs for access to bandwidth - the CVC connection fee. Basically, for an RSP to buy enough bandwidth to actually deliver what they advertise, it costs them more than what they are allowed to charge their customers. The whole system was rooted in the initial design, not technically, but economically. Fibre, nodes, fixed wireless, all will have the same issue. Some people will also have issues with degraded copper, but many won't. Fix the copper, the CVC problem remains.

This blog is a little out of date with pricing, but explains it wel (http://blog.jxeeno.com/cvc-remains-the-single-biggest-threat-to-nbn/)l.

The high CVC prices were built in to ensure the NBN made a 7% return on investment to keep the project off the budget books (also to subsidise really expensive rural services). Current government has reduced the 7% return to 4.x% return so NBN doesn't need to make as much profit, but it won't ultimately become feasible until some future PM reduces that to 0% and places the whole thing back on the books as part of the budget. Brave politician that will be.

Basically, it's the economics of the whole thing, not the technology. In trying to 'future proof' the NBN, the government at the time was totally blindsided by Netflix. It killed the model.

If anyone thinks that going back to fibre is going to be what saves Australian internet, then I'm more than happy to tell you a few stories from when my brother managed a construction team putting in fibre as contractors for the NBN. Short story, I wouldn't trust it (not my brother's fault!). For me, I'm on fixed wireless, with a non-NBN provider, and it's the most reliable, fastest connection I've every had. It's a 25/5 service that actually provides up to 40/30, and rarely below 25/5. Because they provide adequate bandwidth in the backhaul, which they don't buy from the NBN.

[1950landy]

Daughter got connected to NBN 9 months ago but it constantly dropped out , after trying to get it fixed through her provider decided to change providers . The 1st provider had them disconnected & now new provider tells them there is no room left in the exchange to reconnect & could be march before they get reconnected . They have been 2 months now with out a phone or internet .
My brother built a new house & when they went to get the phone connected they were told there are no connections left in the exchange so have been over 6 months with out a home phone & have to buy a Dongle to use the internet . They can not give him a time frame for when he may get connected He was originally told it would happen once the NBN was available in his area , all the cables have been laid but now they have stopped working in the area & have moved on .
We have had the NBN available in our area for almost 12 months & they are still digging up the cables & laying new ones . Just in the street that ours runs off they have replaced the cables a number of times over the last 12 months.
So much for Australia's High Speed Network.:no2:

[Homestar]

Daughter got connected to NBN 9 months ago but it constantly dropped out , after trying to get it fixed through her provider decided to change providers . The 1st provider had them disconnected & now new provider tells them there is no room left in the exchange to reconnect & could be march before they get reconnected . They have been 2 months now with out a phone or internet .
My brother built a new house & when they went to get the phone connected they were told there are no connections left in the exchange so have been over 6 months with out a home phone & have to buy a Dongle to use the internet . They can not give him a time frame for when he may get connected He was originally told it would happen once the NBN was available in his area , all the cables have been laid but now they have stopped working in the area & have moved on .
We have had the NBN available in our area for almost 12 months & they are still digging up the cables & laying new ones . Just in the street that ours runs off they have replaced the cables a number of times over the last 12 months.
So much for Australia's High Speed Network.:no2:

What technology was rolled out in that area?

[Pinelli]

What technology was rolled out in that area?

"no room in the exchange" sounds like ADSL, not NBN.

Cables being installed in the area and then still waiting for a connection DOES sound like the NBN[bighmmm]

[bee utey]

11 months since the green noodle box went in up the street I'm told there's finally a port available for me. Can't wait for my internet to go from bad to worse. [bigsad]

[Pinelli]

11 months since the green noodle box went in up the street I'm told there's finally a port available for me. Can't wait for my internet to go from bad to worse. [bigsad]

Well, as I said earlier, what would be required to improve speeds is for a government to cut the CVC costs and encourage the ISPs to buy more bandwidth. Overnight, the NBN has cut those costs for ISPs by 43%, which should make a big difference.

Sorry the link is on The Australian, and probably behind a paywall, but for some reason the ABC has decided not to report on it, or at least not on the front page of their news website, which is unfortunate as this is big news in NBN land.

Nocookies | The Australian (http://www.theaustralian.com.au/business/technology/troubled-nbn-drops-prices-to-win-over-consumers/news-story/78d099ab1d1ad4b6f2ceb171ece7f58b)

[Pinelli]

For those that can't read The Australian site, I think this is free from the AFR
NBN drops prices in attempt to fix crawling connections | afr.com (http://www.afr.com/technology/web/nbn/nbn-drops-prices-in-attempt-to-fix-crawling-connections-20171213-h03p9q#ixzz51Aewp8aa)

[Mick_Marsh]

And on the ABC:
NBN drops the price of internet for telcos, but will consumers get cheaper, faster internet? - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-12-14/will-nbns-price-drop-give-you-faster-internet/9258736)

[Mick_Marsh]

Optus to compensate 8,700 customers for slow NBN speeds - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-12-11/optus-to-compensate-8700-customers-for-slow-nbn-speeds/9245968)


ACCC takes Optus to court for allegedly misleading 20,000 customers - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2017-12-15/optus-sued-by-accc-for-misleading-20000-customers-nbn/9262548)

[1950landy]

I was advised last January that I could connect to the NBN but have been holding off until the new Year to connect. I receiver an email from the NBN yesterday stating our connection to the NBN network has been delayed & will not be ready for connection before 14th Sep 2018 :banana::arms: & they will contact me again when they are ready to connect , so that should take me through to some time late 2019 before I need to connect.:clap2: [smilebigeye][biggrin] & still have internet.

[DeanoH]

Talk about a poisoned chalice. It's amazing what total government incompetence can achieve, instead of a next generation gold standard system we have a hodgepodge of outdated cobbled together technology's delivering a very substandard outcome. Just goes to show what can be achieved if you put a lot of effort into not trying hard enough :(

Earlier this week Telstra advised me that my ADSL download has been quadrupled to 200 Gig at no extra cost for being a 'valued customer' and iinet is offering me triple the download via NBN satellite at 2/3 the cost but at a very questionable 5 to 12Mb/s download crawl.

What is also unexplainable is the deterioration in ADSL quality over the last 12 months. Telstras speed test shows no difference (unsurprisingly) but the latency and drop out/failures is appalling.

Hmmm ........................ think I'll let sleeping dogs lie.

Deano :)

[Roverlord off road spares]

Talk about a poisoned chalice. It's amazing what total government incompetence can achieve, instead of a next generation gold standard system we have a hodgepodge of outdated cobbled together technology's delivering a very substandard outcome. Just goes to show what can be achieved if you put a lot of effort into not trying hard enough :(

Earlier this week Telstra advised me that my ADSL download has been quadrupled to 200 Gig at no extra cost for being a 'valued customer' and iinet is offering me triple the download via NBN satellite at 2/3 the cost but at a very questionable 5 to 12Mb/s download crawl.

What is also unexplainable is the deterioration in ADSL quality over the last 12 months. Telstras speed test shows no difference (unsurprisingly) but the latency and drop out/failures is appalling.

Hmmm ........................ think I'll let sleeping dogs lie.

Deano :)
Gee that's very generous of Telstra to upgrade you, when the rest of us with other companies are getting unlimited ADSL2 and cheaper.
As for the quality deterioration, that is just a ploy, slow you down, so it conditions you for how fast the New NBN is, which is probably the quality you were getting before.
Mine is pretty slow today.
https://www.ozspeedtest.com/img/icon-arrow-down-circle.svg12.03 Mbps



https://www.ozspeedtest.com/img/icon-server.svg
Mirror: iiNet
https://www.ozspeedtest.com/img/icon-floppy-disk.svg
Data: 14 MB


https://www.ozspeedtest.com/img/icon-timer.svg
Test Time: 10.009 seconds
https://www.ozspeedtest.com/img/icon-calander.svg
Thu, Dec 21, 2017 9:03 AM


https://www.ozspeedtest.com/img/icon-modem.svg
ISP: iiNet
https://www.ozspeedtest.com/img/icon-download.svg
1.50 MB/s

[DiscoMick]

Only a quarter of fibre-to-the-node NBN connections will reach 100Mbps
NBN's fibre-to-the-node connections won't provide top speeds to all consumers, figures show - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2018-01-17/nbn-fttn-will-not-provide-top-speeds-to-three-quarters-consumers/9335602)

[Homestar]

Only a quarter of fibre-to-the-node NBN connections will reach 100Mbps
NBN's fibre-to-the-node connections won't provide top speeds to all consumers, figures show - ABC News (Australian Broadcasting Corporation) (http://www.abc.net.au/news/2018-01-17/nbn-fttn-will-not-provide-top-speeds-to-three-quarters-consumers/9335602)

Yeah, I'm being stiffed - my lines only good for 99.6MBPS!

[DiscoMick]

The main problem with the NBN lies within the government’s intent

The main problem with the NBN lies within the government’s objective | Greg Jericho | Business | The Guardian (https://www.theguardian.com/business/grogonomics/2018/jan/21/the-main-problem-with-the-nbn-lies-within-the-governments-intent?CMP=Share_AndroidApp_Copy_to_clipboard)

[DoubleChevron]

We have fixed wireless NBN here.... Its bloody ****house. When it was first connected, it was spectacular. Fast and 100% reliable. Over the last 8months its just ****house. It's forever down. You ring up and suddenly you connection works perfectly. The NBN are playing games. The local tower obviously has issues. So every time you ring you go through all the bull**** of "fault finding the local setup". Telstra trys to make out its your issue and a problem your end every single god damn time even though I say "It is the tower, when will it be fixed".

Usually it then suddenly works. I'm 100% positive they give you temporary priority on the local tower so you have good internet... then it dies off over the next week. But in the meantime they flag your issue as "fixed". Ours went down last wednesday night. Worked for a bit Friday during the day. Then a bit sunday evening. It's sort of working again now after ringing and complaining.

Basically they have put in a tower that will no-where meet the needs of the local area. So as soon as everyone moved over, it went to ****.

the bit that really ****es me off is them playing games.... and it "suddenly working" after you ring them. They try to make out you fixed it by restarting the modem while on the phone (as in "you stupid person, why didn't you try this its your fault"). Obviously this is the first thing I always try before ringing though.

Hopefully they will oneday upgrade the local tower as it ****es me off no end paying $120 a month for ****.

seeya
Shane L.

[Homestar]

That's Telstra playing games with you, not the NBN. They aren't buying enough bandwidth to cover the plans connected to that tower. When you whinge, they push a bit more your way and take a bit from someone else. When they whinge, they get a bit back and you lose out. The whole thing is a cluster****, and shouldnt be allowed. If you pay your momey you shoukd get what you paid for.

The tower itself is capable of supporting many times more people than what are currently using it, it's all about the bandwidth the ISP's are paying for for you to use it.

[bee utey]

My FTTN has been on for a couple of days, running quite well so far. 23.9 down 4.7 up. No complaints if it stays that way.

[SBD4]

My FTTN has been on for a couple of days, running quite well so far. 23.9 down 4.7 up. No complaints if it stays that way.
Assuming a 25/5 plan?

[Eevo]

My FTTN has been on for a couple of days, running quite well so far. 23.9 down 4.7 up. No complaints if it stays that way.


you off the stirling node bee?

[bee utey]

you off the stirling node bee?

There's a green Dalek about 500m up the road I assume I'm connected to.


Assuming a 25/5 plan?

Dunno, whatever basic plan I was offered when I signed up sometime early last year. Details will no doubt come up when I get my first bill. I know I was given the option of swapping plans whenever I wanted to at no up front charge.

[DoubleChevron]

That's Telstra playing games with you, not the NBN. They aren't buying enough bandwidth to cover the plans connected to that tower. When you whinge, they push a bit more your way and take a bit from someone else. When they whinge, they get a bit back and you lose out. The whole thing is a cluster****, and shouldnt be allowed. If you pay your momey you shoukd get what you paid for.

The tower itself is capable of supporting many times more people than what are currently using it, it's all about the bandwidth the ISP's are paying for for you to use it.

I thought it was something like that. Sometimes it gets to speeds slower than dial-up .... so you ring up and complain.... instantly while your on the phone, you suddenly its instantly fixed and very fast! I'm getting so ****ed off with it all I'm ready to change companies. Does everyone else do this "only give bandwidth to those who complain" caper ?

seeya,
Shane L.

[ramblingboy42]

One of the major problems is that no-one knows who is going to and from your house and the node all the time.

The providers have contract service technicians ( I'm sure they're not ) doing the setups , don't even know their names.

Telstra techs are not allowed to service the node .....or so they have told me.

I have been twice disconnected at the node by some unidentified bumble**** and we now refuse point blank to go through the "standard" checklist when you make an enquiry and will no longer let anyone into our home.

We have been through the routine 7 or 8 times now and know that the connections and settings in our home are perfect. We tell them to get off their arses and get one of their technicians down to the node and reconnect what some dumb ***** has disconnected.

It's terrible that it can get this way and theres little you can do.

Here's what you can do.

You can demand an Australian to speak to. Yes , that's the truth.

Get the name of the "technician"....his number (they don't like that) and the service company he works for. It won't be your provider he's working for.

Telstra is still the prime regard for telecommunications and you can call them if all else fails.....and demand to talk to an Australian who knows your problem.

[SBD4]

I thought it was something like that. Sometimes it gets to speeds slower than dial-up .... so you ring up and complain.... instantly while your on the phone, you suddenly its instantly fixed and very fast! I'm getting so ****ed off with it all I'm ready to change companies. Does everyone else do this "only give bandwidth to those who complain" caper ?

seeya,
Shane L.

This article should help you understand what is going on (the video gives the basics):
The big reason why your NBN is slow, and why it might soon change - CNET (https://www.cnet.com/au/news/nbn-overhauls-wholesale-pricing-dimension-discounts-what-is-cvc-avc/)

As to which provider, it varies from area to area depending on which POIs various RSPs spend their CVC dollars. For example some RSPs focus on metro areas and make sure their CVC quota is adequate in those locations - where most of their customers are. If your RSP does not have many customers in your area, they may not invest that much in CVC at the POI (point of interconnect) that services your area.

Aussie Broadband (NOT Australia Broadband) has had a very good reputation. That being said Telstra is also reputed to be one of the better ones too - perhaps not for your area.

[DiscoMick]

We got a gushy letter from Telstra saying they are going to install a satellite NBN dish around the corner from our house in Maleny and how absolutely fabulously wonderful it is going to be for us. Birds will sing, sheep will lie down with lions and the world will be at peace in harmony etc.
This caused the wife to start muttering incoherently about how hopeless our NBN in Springwood has been since it replaced our utterly reliable ADSL and she hoped they didn't also screw up our ADSL internet in Maleny. Some rude words may have been said. Quite a few, in fact.
So that's one vote which definitely hasn't been won with fibre to the node. [smilebigeye]

[Eevo]

telstra canceled my nbn service because they couldn't get in contact with me...
did they try calling me? no
did they try emailing me? no
did they send a letter? no

[DiscoMick]

Typical!

[Eevo]

Typical!


i'll give you one guess who i work for...

[Eevo]

Telstra techs are not allowed to service the node .....or so they have told me.


thats correct, telstra no longer owns that part of the network

[Eevo]

There's a green Dalek about 500m up the road I assume I'm connected to.


yep and then its fibre back to stirling exchange

[carjunkieanon]

We're the first renters in a new house so we had to get NBN hooked up. We priced Telstra no contract. First month fee + 'no contract fee' + modem + technician to install + some other fee = close to $1000 and people I know who went with Telstra had to wait weeks for the techie to hook them up.

We went with Barefoot Telecom - no contract. Signed up on a Saturday. First month fee $69 + modem $149. Instantly had emails confirming I'd signed up. Monday had email saying connected and giving instructions. Tuesday modem arrived. I plugged it in as per instructions - instantly - NBN.

Very happy with Barefoot Telecom. I gather their call centre is in Australia too.

[Homestar]

Not sure why you were quoted so much with Telstra - mine cost me zip for the modem and installation on a 12 month contract. 100/40 connection which runs almost up to those speeds most of the time. Took 2 weeks from order though to connect.

[bee utey]

Got two good days out of the NBN connection then yesterday, nothing, the line's dead as a dodo. Waiting now for the possible attendance of a tech to look into it, or not. Good thing I always have backup wireless internet.

............

And a few hours later the internet is back on but the phone connected to that line no longer works. Grrr. Fortunately mobile reception here is adequate.

[Roverlord off road spares]

Well over the last 2 days out internet is real slow ADSL 2, seems all this NBN work in other neighboring areas is causing the slow speed bumps . now we find out the Ranges are too hard to work in and we have to wait another 2 years to get it. I don't particularly need NBN alleged speeds just would like the speed on the ADSL 2 I am paying for.[bigsad]

[bsperka]

Disclaimer: I used to with for the big T. On a service issue after I left I got a letter from them saying they tried to contact me but no answer. Rang them and asked what nr they jad recorded. It was the old 7 digit nr after they had changed to 8 digits. The company didn't update its own systems with the new additional digit. Pointed this out and got silence and then an ahhhh... yeah... So nothing a telco does or doesn't do surprises me at all.
Got a letter saying nbn available. Then no its not; inspection required and will occur sometime between April and September. Then a letter last week saying less than 12 mths to change.

[bob10]

One towns answer to NBN problems.

Lousy NBN prompts Sydney community to crowdfund its own internet (https://thenewdaily.com.au/life/tech/2018/07/13/nbn-community-sydney-crowdfund-internet/?utm_source=Adestra&utm_medium=email&utm_campaign=Saturday%2020180714)

[scarry]

Got two good days out of the NBN connection then yesterday, nothing, the line's dead as a dodo. Waiting now for the possible attendance of a tech to look into it, or not. Good thing I always have backup wireless internet.

............

And a few hours later the internet is back on but the phone connected to that line no longer works. Grrr. Fortunately mobile reception here is adequate.

Our issues have been dragging on for a month now,slow speed,can't get on,one phone line was disconnected for three weeks,then suddenly it worked.
And we have paid for the highest speed.

Apparently they are compensating some, for issues,looks like we will be going down that road.

It has all been a PITA.

luckily our old system still works for the moment.

[ramblingboy42]

well we just got a free speed update from Telstra.

seems to be pretty good these days, in fact I can't complain at all.
Speedtest Custom - Test your internet speeds (https://telstra-nbn.speedtestcustom.com/result/b34f78d0-8819-11e8-a38b-1f950c5d1c02)

[Homestar]

That's not bad, mines cracking along tonight too. 😊

Speedtest Custom - Test your internet speeds (https://telstra-nbn.speedtestcustom.com/result/86f01ec0-881e-11e8-81f1-afc58839c7df)

[1950landy]

We just received a letter from the NBN saying ther want to bo testing & maintenance on our NBN,on the 10th of August & if we have any objections we have to do it 20 business days before the date. There are two problems with that , 1st we don't have the NBN 2nd there are only 15 business days left before the due work date so I can not object if I wanted to.

[Tote]

I've been on NBN long enough for internode to cough up $150.00 for signing me up for a plan that they were never going to deliver. Having said that they usually deliver 50MB/s on tests and streaming mostly works although it is annoying on the occasions that Netflix does buffer.
All in all it kinda works OK and is not helped by the twisted pair in the lead sheath that is between us and the node.

Regards,
Tote

[Grumbles]

That's not bad, mines cracking along tonight too. 😊

Speedtest Custom - Test your internet speeds (https://telstra-nbn.speedtestcustom.com/result/86f01ec0-881e-11e8-81f1-afc58839c7df)

Me too. I just used your link for my ADSL. Mine is supercharged this morning zooming along at a dazzling 5.0. It is normally low 4s.

[350RRC]

Had issues with the system I use until yesterday. A nice lady from Telstra called Elsie sorted it out very patiently over the phone. Top marks!

Was directed to go to speedtest.telstra.com............. down was 8.8 MB/S, up 2.6.

She said that was good, but the computer was slow. So she gave me some instructions............

After doing a reset the computer was loading blazingly fast and still is.

The thing is I'm using an iPhone 4s on 3G with the most up to date OS, running the Mac on wifi hotspot. Works for me. The phone needed the reset.

4G must be pretty good then.

I will never have NBN!

DL

[goingbush]

Well I just got an email to say NBN is ready , FTTC , funny Ive seen no work in the street.

Long story short , Im a 30 year ex telstra tech. & have a pretty good plan $25 a month bundle , includes 500gb on ADSL2+ ( I only ever use about 5 gb) and a mobile with 500mb .

So I contact Telstra & ask about switching & keeping my plan & they say the $25 Im paying is just for my mobile & I should be paying $89 for my bundle but due to a 'system error' Ive only been paying $25 & now they are going to start charging me $89 , "thanks for bringing the error to our attention" . Its not a System Error , an Indian bloke sold me the $25,00 bundle .

I kept the chat transcript , I told them I was posting it to social media, they just lost a 40 year customer .

now looking for a provider.

[edddo]

Got hooked up to NBN wireless last week,
Trouble free so far - as good as the fibre to node we had in town.

[Homestar]

Got hooked up to NBN wireless last week,
Trouble free so far - as good as the fibre to node we had in town.

Can you do us a favour and run a speed test during low usage times and another say on a Friday evening? Most complaints I've heard about the fixed wireless is congestion, but not sure if this is correct of if the ISP's are limiting bandwidth to save a quid. Who are you with? Reason for the questions is that Mum will be getting this in the not too distant future. TIA

[DAMINK]

I have been on NBN for ages. No issues at all.
But i live in a small town which has the exchange not far from me, and that is the real decider of quality net anyway.

Most days my 4 kids are watching netflix or youtube as well as me on the net and i get no lag at all.

[JDNSW]

Can you do us a favour and run a speed test during low usage times and another say on a Friday evening? Most complaints I've heard about the fixed wireless is congestion, but not sure if this is correct of if the ISP's are limiting bandwidth to save a quid. Who are you with? Reason for the questions is that Mum will be getting this in the not too distant future. TIA

Problems with fixed wireless seem to usually be because of inadequate bandwidth somewhere along the line. This may be due to the RSP buying insufficient bandwidth, but may also be due to insufficient backhaul from the tower by NBN or from excessive data use in your particular segment from the tower. This may be because NBN has allowed too many clients on that segment, or because one (or more) of these clients is using excessive data quantities. Worth noting that there are "fair use" data limits on wireless as well as satellite, but these appear to be totally ignored by both NBN and RSPs.

The only one of these issues that you have any control over (by changing RSP) is if the RSP is buying insufficient bandwidth.

[Homestar]

Problems with fixed wireless seem to usually be because of inadequate bandwidth somewhere along the line. This may be due to the RSP buying insufficient bandwidth, but may also be due to insufficient backhaul from the tower by NBN or from excessive data use in your particular segment from the tower. This may be because NBN has allowed too many clients on that segment, or because one (or more) of these clients is using excessive data quantities. Worth noting that there are "fair use" data limits on wireless as well as satellite, but these appear to be totally ignored by both NBN and RSPs.

The only one of these issues that you have any control over (by changing RSP) is if the RSP is buying insufficient bandwidth.

Yeah but I'd be ****ed if I was connected to a system with a 'Fair use' policy. What's the point of installing a 'state of the art' - I say that with tongue firmly planted in cheek - network that limits data to everyone. I would say that fair use in this day and age for a family should be around 600 to 800gig a month - I bet it's lower than that. With 3 of us in the house who are all heavy streaming uses we nudge 1000gigs most months.

[101RRS]

My current ADSL2+ works fine for me - unlimited data and I get 9MBPS which suits my needs. Cost is $49.95 with phone line (that I never use) per month.

Now I will have to change to the NBN (or go VDSL) in the next month or so. For a 12MBPS plan and unlimited data I will have to pay $59.95 so $10 a month more for what is basically the same service. Oh - I dont need the home phone but cost is still the same.

Now I am not against the NBN and if I was a high speed, high data user I am sure it will be great, but to pay extra for the same basic service is nonsense.

Garry

[1950landy]

My current ADSL2+ works fine for me - unlimited data and I get 9MBPS which suits my needs. Cost is $49.95 with phone line (that I never use) per month.

Now I will have to change to the NBN (or go VDSL) in the next month or so. For a 12MBPS plan and unlimited data I will have to pay $59.95 so $10 a month more for what is basically the same service. Oh - I dont need the home phone but cost is still the same.

Now I am not against the NBN and if I was a high speed, high data user I am sure it will be great, but to pay extra for the same basic service is nonsense.

Garry
I would be happy to stay with ADSL but they will eventually force me to change to NBN:thumbsdown:

[DAMINK]

Because i live so close to the exchange my net is good. When i had DSL my speed fluctuated but at times it was damn fast.
I actually had my speed reduced when i went to NBN. Because the basic package was the closest to the same cost.
The speed although slightly slower is much more consistent.

[edddo]

Can you do us a favour and run a speed test during low usage times and another say on a Friday evening? Most complaints I've heard about the fixed wireless is congestion, but not sure if this is correct of if the ISP's are limiting bandwidth to save a quid. Who are you with? Reason for the questions is that Mum will be getting this in the not too distant future. TIA

I'm with iinet.
Have not noticed congestion so far - certainly did when in town.
Will do some speed tests shortly - it is not a high speed plan though as we dont need that kind of performance. It is an advertised max speed of 9.6mbps.
Actually a bit cheaper product ( same provider) than what we had in town.

[edddo]

Can you do us a favour and run a speed test during low usage times and another say on a Friday evening? Most complaints I've heard about the fixed wireless is congestion, but not sure if this is correct of if the ISP's are limiting bandwidth to save a quid. Who are you with? Reason for the questions is that Mum will be getting this in the not too distant future. TIA

Some speed tests:

Sunday 11am DL 11mps UL 1 mps
Monday 11am 11/1
Wed 6pm 10/1
Sat 9pm 11/1

So at this stage pretty consistent and reliable so far

This is the NBN 12 plan which quote a typical evening speed of 9.6mps - so it is doing that.

[DAMINK]

Interesting i thought we were on the 12 meg one too but here are my results.

143434

Not complaining though.

[goingbush]

I signed up with Exetel a couple of weeks ago, the standard $55.00 plan , FTTC bloody fabulous , The upload speeds are really the most noticeable, I can upload a Youtube clip in a few minutes now instead of the old 45 min to an hour on ADSL2+

http://www.goingbush.com/images/speedtest.jpg

[superquag]

My ADSL 2 is pinging along at around 15ms, Down at 4.3 and UP at 0.71 Yep, slow as a Politician's Promise, but does the little that I need. Slow speed stops son downloading more movies.... :)

NBN will be arriving in 2 to 3 months time, and i'm not looking forward to it, especially if I am forced to pay more for a slow service.
From what i'm reading here, NBN varies considerably during the day, compared to ADSL and usually in a 'downward direction' from your supposed speed. !

[Homestar]

My ADSL 2 is pinging along at around 15ms, Down at 4.3 and UP at 0.71 Yep, slow as a Politician's Promise, but does the little that I need. Slow speed stops son downloading more movies.... :)

NBN will be arriving in 2 to 3 months time, and i'm not looking forward to it, especially if I am forced to pay more for a slow service.
From what i'm reading here, NBN varies considerably during the day, compared to ADSL and usually in a 'downward direction' from your supposed speed. !

You can be lucky depending on where you are, what technology you are connected with and just plain luck of the draw. Mine stays consistant day and night. Right now is peak time and I'm still in the high 80's on my Wifi.

https://www.aulro.com/afvb/attachment.php?attachmentid=143438&d=1534755624

[DAMINK]

You can be lucky depending on where you are, what technology you are connected with and just plain luck of the draw. Mine stays consistant day and night. Right now is peak time and I'm still in the high 80's on my Wifi.

https://www.aulro.com/afvb/attachments/general-chat/143438d1534755624-nbn-whos-happy-theirs-d5ae066c-6dd4-44a6-a953-f475ae06bd4e.png

Ya dont get speeds like that on standard connection. Business i assume?

[Homestar]

Ya dont get speeds like that on standard connection. Business i assume?

Nope, FTN in a 15 year old estate on the outskirts of a large town. As I said - lucky. The Node they put in that services our place will only ever have 20 houses on it - where most will have 256 on them. I do pay for a 100/40 plan and I get almost right on that most of the time on the desktop with the ethernet connection, a little less on Wifi.

[SBD4]

Nope, FTN in a 15 year old estate on the outskirts of a large town. As I said - lucky. The Node they put in that services our place will only ever have 20 houses on it - where most will have 256 on them. I do pay for a 100/40 plan and I get almost right on that most of the time on the desktop with the ethernet connection, a little less on Wifi.
Very lucky on node lotto for sure.

For those not so lucky, the main inhibitors to performance on FTTN are:



Distance to the node - ideally less than 450M http://nbnmtm.australiaeast.cloudapp.azure.com/img/FTTN_Speed_Graph.png
Condition of the copper between the house and the node - main issue being poor joints and water ingress (only NBN can fix this)
The state of the wiring (telephone) in the premises - any additional phone outlets will degrade performance significantly unless very close to the node. Have a licensed cabler remove all outlets(disconnected where the outlets line joins the main line i.e. don't just disconnect behind the plug) leaving the one to the modem or, preferably run a new single cable from the lead in to the modem (make sure they test before and after results).


The further away from the node, the bigger the impact point 3 will have on improving performance - its the only thing directly in the control of end users to resolve FTTN issues and should always be done done first before trying to get NBN to fix point 2 as then they can't blame the users wiring as being the issue.

[Pedro_The_Swift]

We are on our second modem,, this one for the last couple of months,,
https://i.ebayimg.com/images/g/QNgAAOSwyRBajTec/s-l640.jpg

slowest reconnection speed EVER,, DUMB light placement, the green ones that actually mean something are on the top where you cant see them from across the room..

this thing now drops out/down speeds,, all readouts say its still connected but takes forever to load pages, forget downloading files.
After an hour on the mobile phone with telstra they said the magic words, (choose your favourite accent) there is a small pin hole just above the usb port, please reset that button...
Bingo.

so far its dropped speeds 5 times and STOPPED INCOMING CALLS once,,

might have to actually pay for one,,
anybody reccommend a model?

[Pedro_The_Swift]

Very lucky on node lotto for sure.

For those not so lucky, the main inhibitors to performance on FTTN are:



Distance to the node - ideally less than 450M http://nbnmtm.australiaeast.cloudapp.azure.com/img/FTTN_Speed_Graph.png
Condition of the copper between the house and the node - main issue being poor joints and water ingress (only NBN can fix this)
The state of the wiring (telephone) in the premises - any additional phone outlets will degrade performance significantly unless very close to the node. Have a licensed cabler remove all outlets(disconnected where the outlets line joins the main line i.e. don't just disconnect behind the plug) leaving the one to the modem or, preferably run a new single cable from the lead in to the modem (make sure they test before and after results).


The further away from the node, the bigger the impact point 3 will have on improving performance - its the only thing directly in the control of end users to resolve FTTN issues and should always be done done first before trying to get NBN to fix point 2 as then they can't blame the users wiring as being the issue.


anyone have a node map?