Thinking about pulling the pin

[DiscoTDI]

Well I am starting to get sick and tired of Land Rover, its a dissapointment seeing as I love the vehicles dearly. I have been ****ed around by land rover ever since I moved out here and have done close to 4000 kilometres in 6 months to get warranty work done hence bringing forward the 40000km service. Not only have they stuffed up a leak in the windscreen and made it worse they have now told us that they will not let us have a loan car for more than a day and will not let us bring it home leaving us stranded as they can not do any of the work in less than a day. So far I have had the computer replaced, the windscreen and roof rails resealed, the lumbar support replaced, the hood lining replaced 5 times, rear wiper replaced as it just snapped off one day, cup holders replaced (they need to be done again), rear main seal replaced on motor (still leaking oil though) and to top it off the paint is starting to craze on the bonnet. Now this would not be a problem if they could bloody well fix it when the problem arises.

Not only do they seem to do a half arsed job by not finnishing it each time(leaving tools in the car, light fittings hanging out or not working and grubby hand prints on the inside of the car), the low life at honeycombes said that we had to go and get the quotes for the bonnet ourself (that has since been sorted out after alot of yelling).

I now have a car that has all the interior fittings gouged or scratched from the hood lining being pulled out numerous times and I am not sure if the thing will end up being worth keeping.

To top all of this off, Honeycombes told us that we would have been able to have a car if we purchased the vehicle from them which would be fine if we lived in Mackay at the time of purchase, what the retards dont think of is where will I be buying my next car, I will tell you it wont be frigging Honeycombes.

After all is said and done I am thinking of getting rid of this piece of **** and getting something non Land Rover. If anyone has some suggestions I am more than willing to listen. Mind if anyone has any better avenues to go down to get this sorted I will be more than interested.


It is a very sad day that I feel like this as I have been loyal to this brand for years and love them dearly but I just dont think I can trust that if I get another one I will get good enough service around here. Considering this is my 5th Land Rover so if I can last this long I must be ****ed :evil: .


btw. I hate to say this, but in 1997 I bought a Daewoo and I got better service out of them

[abaddonxi]

And your chaingun smiley has stopped working.

Sounds like you're getting crap service from the dealer.

Hope you've got a pile of pictures.

Have you spoken to LR central? I would think they must have some interest in maintaining their service network. https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

I'm an optimistic fool.

Good luck.

Cheers
Simon

[DiscoTDI]

I have been through LR Australia, they are of some help but it still takes alot of pain and misery to get anything done, Our phone bill has been through the roof :?

[CraigE]

I would be talking to Land Rover Australia about the customer service. It should not matter where you bought the car. The dealership doing the repairs still gets paid the same by LR. I had no problem with Holden at dealers in Eastern States, more dramas with the actual dealer I bought it off.

[abaddonxi]

Originally posted by DiscoTDI
I have been through LR Australia, they are of some help but it still takes alot of pain and misery to get anything done, Our phone bill has been through the roof :?

Send a bill to the accounts department.

Maybe they won't pay.

Maybe they will, but it will cause them no end of worry trying to work out what to do with the paperwork.

Cheers
Simon :twisted:

[landrovermick]

better still go in there and tell them that LRA has booked it in to be fixed on their account....... and let them deal with it until its fixed....

[landrovermick]

better still go in there and tell them that LRA has booked it in to be fixed on their account....... and let them deal with it until its fixed....
.

or go to the Motor vehicle repair inductry council or their equivalent in QLD - find them through the dept fair trading in that state..

[Michael2]

Well, if you must get rid of it, don't lament, it was more Bavarian than British anyway. Go back to an old Land Rover, maybe 200tdi Defender, keep away from Land Rover Australia and its dealerships, and enjoy.

That's why I'd only buy a 2nd hand Land Rover, after the first 2 owners had sorted out all the problems :wink:

[DiscoTDI]

I understand that things go wrong with new cars and expected it, its just that they dont know how to fix them. LRA is getting a letter next dont think it will do much but it will make me feel better :twisted:

[YRVGreen]

Yea, the chap I got the roof Cage from for the defender said he had it replaced, as in Land rover took his old one and put a new one on, 5 times, Under warrenty, I am guessing the 3 years is up, as he sold his last one to me via ebay, wich I will be getting Galved, as soon as I can, But you really got to ask the question,.. Land rover knows there is a problem,.. why arnt they fixxing it,.. why Replace it with a Object wich is as faulty as the one that they put on at the factory,.. and when the car starts falling apart when the warrenty is over, whats going to happen? people have band loyalty as far as the purse streaches, Landrover really arnt doing themselfs any favours in the long run,.. how many under 5 grand Discos have I sat in, with the roof lineing falling down around your lap, I think the discos with sunroofs are more popular on the used car market for no other reasion then the roof lineing has somthing else to stick too.
They are a great 4wd, lots of history,
but untill they can say, yes we did this wrong, and improve on it when people come back under warrenty so they leave with a fixxed car, and not a patched car that will need to be sold soon after warrenty ends, they will never hold good value, or breed true loyalty in this new market,
and they will continue to waste millions on replacing parts with the same faulty parts... seems loopy

[PCH]

DiscoTDI,

This Dealer of yours is rubbish. Obviously you don't have too many options with other authorised dealers. Even in Melbourne there aren't too many Dealers to choose from.

I share your frustrations. I've had my fair share of problems with the D3 and its got to a point where the wife doesn't want to go 4WDing and camping anymore. I expressed this concern with my Dealer's Service Team Leader and how we have little faith in reliability. It's been back to the dealer more than 10 times for warranty repairs - mostly electrical and most recently tailgate wouldn't open The time spent driving 80km to and from the dealer plus the wasted time when I should be at work just adds to the inconvenience of owning a LR.

Having spent more than $90K not including roof rack, wheels and tyres on the D3 and to use the D3 just as a daily commuter is just a huge waste of money. I didn't buy the D3 for this purpose. It was bought for touring but if it ain't reliable then how can you trust it for touring. I don't want to be stranded in a remote place as a result of poor quailty. If I was to get rid of it in less than 1 year I would loose heaps of money likewise you are in the same boat. The other question is what would you get - Toyota? Nissan? Jeep? They all seem to have problems but maybe not as many as LR.

It's all a bit disheartning and very costly.

Did I make a mistake in buying a LR? I know of 2 other D3 owners and one D3 seems not to have had any problems like me and the other has had a few problems with the compressor and other errors but not as many as me.

I've given my D3 one last chance. If it can get to the 1 year service in April 06 (or in 2000km time) without an unscheduled visit for another problem then I'll reconsider not making a major complaint to the Dealer and LRA. I have about 60 days to go! Wish my D3 luck.

Apart from this rant I love the D3 and love driving it but you can only take so much inconvenience before something gives.

Chris

[DiscoTDI]

unfortunatly my dealer is 200klm away, the next closest is approx 450klm away. Its rather depressing https://www.aulro.com/afvb/

[DEFENDERZOOK]

<span style="color:blue">send a letter off to land rover telling them exactly what you just us....
that you are too fed up to go running back and forth every fortnight....
and that you will seek compensation for time wasted on the same problem
over and over again.......
and mention the damage caused by removing and refitting all the trim....


then tell them to come and take it away and fix it......or give you your money back......
tell them its a buyback situation.......you are not happy with the product or the (lack of) service......
and that you are going to take further action as you have used up all your options and patience.....

and make sure this letter is printed on your solicitors letterhead....... :twisted: </span>

[DiscoTDI]

[quote=DEFENDERZOOK]<span style="color:blue">send a letter off to land rover telling them exactly what you just us....
that you are too fed up to go running back and forth every fortnight....
and that you will seek compensation for time wasted on the same problem
over and over again.......
and mention the damage caused by removing and refitting all the trim....


then tell them to come and take it away and fix it......or give you your money back......
tell them its a buyback situation.......you are not happy with the product or the (lack of) service......
and that you are going to take further action as you have used up all your options and patience.....

and make sure this letter is printed on your solicitors letterhead....... :twisted: </span>


That is a good idea :twisted:

[loanrangie]

Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bastard inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

[DiscoTDI]

Originally posted by loanrangie
Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bas**rd inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

What sort of noise do you recomend to get them to listen :?: and to who

[bigbugga]

One of the reasons I bought Nippon is the fact that WA is loosing Landie dealers fast in the bush, the City has a couple of big ones to service all the shopping trolly landies they are selling.


Even when I had my Disco and lived in the same town as a "good" dealer I prefered the service and PRICING elsewhere.

[DiscoTDI]

This shows how good my dealer is, my wife rang southside landrover in brisbane and started going off at them because we bought it there and they proceeded to tell her that the leaking windscreen was a technical bulletin SRS0117 dated 13/07/2003. The retards at Honeycombes have had 2 goes at this now and still dont know there own manuals.

[DEFENDERZOOK]

<span style="color:blue">i dont understand them telling her about the technical bulletin.....

it is meant only for the dealers...obviously land rover have realised there is a problem
with the windscreen and they have put out a special "fix"....called a technical bulletin
which isnt in the workshop manual they "should" have......


so basically....they have the information to fix the problem....
maybe they are illiterate and cant read it...and there isnt enough pictures for them....?

tell your wife to call them back and tell them that since they have the technical bulletin
they have all the info they require to rectify the problem.....
and its up to them now to come and pick up the vehicle and do the job.....
(since they have already had a go or two....)
and insist also on a loaner.....you need to get around while its being fixed....


unless of course they are prepared to pay cab fares.......</span>

[crump]

Had the same drama with the fender rear door being warped, took 3 seperate trips of 200k each way to get it assessed, and then they had to hold on to it for a week after the 4th visit, but i did get a courtesy car when I whinged to the dealer, but not when I contacted LR about the fact that it had taken so much ****** around just to diagnose an obvios fault (you could see it was bent), they just rambled on that as long as the dealer was having a go, they were fulfilling their obligation.

[Maggot4x4]

Other brands arn't immune, my work commodore has been back to the dealer 4 times for the same auto and cruise control problem, just about to go in for it's 5th try. All they do is reset the computer. I will demand they atleast change it this time.

[Tusker]

We've all had these issues with LRA or PAG or whatever they call themselves. Whether they are any better or any worse than others, who knows. Certainly a few toy owners get the runaround from Toyota - "never heard of that before" seems to be in the toy customer traing, its repeated so often.

Only words of advice I can offer are:

1) The PAG helpline isn't there to help. They are the enemy. Its them you have to convince, not the dealer. The dealer is caught in the middle. As an example, I have in writing from PAG two totally different excuses as to why they knocked back my roof leak claim.

2) Play hard. I had solicitors lined up twice to go to court, & twice PAG backed down.

Regards
Max P

[PCH]

Originally posted by Tusker


Only words of advice I can offer are:

2) Play hard. I had solicitors lined up twice to go to court, & twice PAG backed down.

Regards
Max P

When a Corporate gets a demand letter from a Solicitor the company employees all scurry around trying to find out how to appease you and get out of the situation. Going to court usually is the last resort, they will look for alternatives to satisfy the irrate customer. Sometimes these are genuine promises and real fixes and others are attempts to mask the issues - it depends on their customer focus and ability to resolve the issues.

The more noise you make by demanding escalation to managment ranks in LRA will be the only way to make progress. You need to talk to someone and you need to get their name/no. Going through the Dealer will not have the same impact (too much filtering)

Chris

[abaddonxi]

Guess it all depends on how hard you want to fight the battle. Of course, you shouldn't need to go to war in the first place.



<div class='quotetop'>QUOTE</div><div class='quotemain'>Thinking about pulling the pin[/b][/quote]

Did your D3 come with self-destruct as an option or standard?

https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

Cheers
Simon

[D110V8D]

I'd be devastated if my cup holders didn't work. https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

[Farnarkle]

I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

[gruntfuttock]

Ever tried talking to one of those TV consumer/current affair shows about the problem and lack of service??


A letter from your solicitor would be in order aswell.


I may be wrong but if the dealer cannot fix the problem and if the problem is reocurring, I am lead to belive that you can ask for your money back OR a new replacment. Best let the solicitor handle that one as it would carry more weight. I saw something about that on one of those current affair programs.

Ring up the office of fair trading and ask them for the rules of what goes.



I do hope that you can get it fixed.

[Omaroo]

Originally posted by Farnarkle
I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

Generally I've found most dealers good to deal with AFTER you have "befriended" them. I know that it shouldn't be necessary - but I ALWAYS take a sixpack of beer or two in for the boys who have worked on my vehicles over the years - every service. I know it adds $20 to the bill and half an hour of time chatting about 4WD's with the techs at home time, but I've always had exemplary results. You'd be amazed what they do with your car if they know you and think you'rew a great bloke. It really doesn't take much.

[HSVRangie]

send letter via solicitor.

dont put up with the crap from the dealer.

may also rethink next car d3 hmmmmmmmmm?????

Michael.

[gruntfuttock]

<div class='quotetop'>QUOTE</div><div class='quotemain'>Generally I've found most dealers good to deal with AFTER you have "befriended" them. I know that it shouldn't be necessary - but I ALWAYS take a sixpack of beer or two in for the boys who have worked on my vehicles over the years - every service. I know it adds $20 to the bill and half an hour of time chatting about 4WD's with the techs at home time, but I've always had exemplary results. You'd be amazed what they do with your car if they know you and think you'rew a great bloke. It really doesn't take much.[/b][/quote]

Problem:

It is illegal to enter the workshop if you do not work there. I tried that only to get booted out :evil:

[FenianEel]

Originally posted by Farnarkle
I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

Farnarkle,

I've dealt both with Southside and Austral here in Brisbane. Have had no complaints with either on servicing on this LR or the old one 96 V8 (except of course price). Bought my 02 Disco TD5 from Austral, they had what I wanted at the time though. Staff at both have changed heaps though.
Relationship is important - I don't really have one with the guy who sold me the car, but I do with other salesman there and the service guys since.

Talk to Reads90 on this forum - he works for Sthside - they are basically are totally new dealership now as well.

D3 - there seem to be a few problems - but many people are exceptionally happy and haven't had any dramas.

[FenianEel]

Update - Alistair (Reads90) isn't with Southside anymore

[loanrangie]

Originally posted by DiscoTDI+--><div class='quotetop'>QUOTE(DiscoTDI)</div><div class='quotemain'><!--QuoteBegin-loanrangie
Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bas**rd inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

What sort of noise do you recomend to get them to listen :?: and to who
[/b][/quote]

He managed to coax the email address for the head of LRA aus out of the receptionist, then it was a constant barrage of emails full of complaints about the dealer. Threaten to go to consumer affairs and if they laugh it off then go ahead and do it.

[Scouse]

Originally posted by gruntfuttock

It is illegal to enter the workshop if you do not work there. I tried that only to get booted out :evil:LR have had a couple of dealers set up a bay with a hoist away from the main workshop area just so customers can see a problem for themselves.

While we don't encourage customers to enter our workshop, we certainly wouldn't stop them if they wanted to check something for themselves.
It can actually make life easier when the customers can see what's involved in a ceetain repair.

[gruntfuttock]

Originally posted by Scouse+--><div class='quotetop'>QUOTE(Scouse)</div><div class='quotemain'><!--QuoteBegin-gruntfuttock

It is illegal to enter the workshop if you do not work there. I tried that only to get booted out :evil:LR have had a couple of dealers set up a bay with a hoist away from the main workshop area just so customers can see a problem for themselves.

While we don't encourage customers to enter our workshop, we certainly wouldn't stop them if they wanted to check something for themselves.
It can actually make life easier when the customers can see what's involved in a ceetain repair.[/b][/quote]

That is a great move, only the dealer here did not know that the Defender was a constant 4WD until I told him :roll: :roll: :roll: And he is the sepcialist :roll: 8O :roll: 8O :roll: 8O :roll: 8O

[Jamo]

I think that one shouldn't confuse product quality and enjoyment with inadequate dealer/servicing.

When I bought my Subaru in 1999, I questioned 'dealer delivery'. I was told it covered vehicle prep, fuel etc. When I picked up the car, there was no fuel in the tank.. in fact, barely enough to get to the petrol station. When I got home, I could smell burning coming from the rear. When I looked, the plastic bags from shipping were still around the rear springs. Furthermore, all tyres had less than 20psi in them. When I rang the dealer, Melville Subaru, they tried to deny that they hadn't done the pre-delivery!

I spoke to others who also said that they had had crap service from the company.

When I moved to Esperance, I started using Esperance Autos, who have given me nothing but outstanding service.

The Subaru has now done 250,000km and hasn't put a foot wrong!

The fact that some dealers are not as good as others doesn't detract from the car. I'm sure that there are Toyota and Nissan owners with similar dealer stories.

My D3 is a fantastic car. Sure, it's had some problems, but I believe that these have now been rectified. I may have to go 400km to get service, but it's good service and that's one of the prices of living in the country. When I want specialist doctors I have to go even further. https://www.aulro.com/afvb/

[George130]

Ive only ever owned one car from new and didn't complain about the lack of pre delivery as they forgot to remove some of their tools so it took it as a trade off. I pay for the service and they give me the tools to do it myself https://www.aulro.com/afvb/
Lessons I have learn is to always know what work is needed and check it has been done before you move the vehicle. THe workshops that care don't mind because you are so happy and complimentary to then and any customers around hear it. The ones that don't care and don't do the work learn that you know and check so have to refund your money while justifying their actions or do it again and can't argue about you supervising!
Some of my friends who don't do their own work require all replaced parts and filters to be shown to them.

[DiscoTDI]

I think a little legal action may be on its way, and when I win I will send them the bill for it. Its an absolute disgrace that these measures have to be taken just to get a vehicle fixed. It really does take the shine off a new car, my last disco I bought with 150000klm on the clock and traded it in with 280000klm on the clock and it only failed me once due to a radiator shop not replacing the thermostat when I asked them too (Western suburbs radiators in Sumner park). Funny isnt it that it comes down to the service centre not the vehicle :?

[one_iota]

Originally posted by DiscoTDI
Funny [NOT] isnt it that it comes down to the service centre not the vehicle :?

sums it up


and hang in there :twisted:

[CraigE]

<div class='quotetop'>QUOTE</div><div class='quotemain'>It is illegal to enter the workshop if you do not work there. I tried that only to get booted out
[/b][/quote]
I have never had too much problem entering a workshop. You do have to make yourself known though and generally tell the office staff you want to have a chat with the mechanic working on your car. If they do not want you in the workshop for any reason they have something to hide. They can not however have people wondering around willy nilly as it becomes an insurance issue.

[MickS]

LRA are a joke. Customer service - an oxymoron.

[gruntfuttock]

Originally posted by CraigE
<div class='quotetop'>QUOTE</div><div class='quotemain'>It is illegal to enter the workshop if you do not work there. I tried that only to get booted out

I have never had too much problem entering a workshop. You do have to make yourself known though and generally tell the office staff you want to have a chat with the mechanic working on your car. If they do not want you in the workshop for any reason they have something to hide. They can not however have people wondering around willy nilly as it becomes an insurance issue.[/b][/quote]

I wanted to talk with the mechanics, and they told me that "Any communications to the mechanics must go through the service manager"

I think that it is because they do not have anyone trained to service Landrovers.
They put an add in the paper, I asked the service manager about the add and if the position was filled, he told me that "we can always do with more" so I take it that they did not find anyone.
The other problem is that the whole show is run by young bucks, not one single grey hair in the place. Hence the attitude of "we know everything and are the experts" type of thing. Shame to say but they are totally incompetent.

When I took the fender into them about the clutch, I said it is like the fluid is by-passing the piston. He just looked astonished and said "Sir that is a phyiscal impossibility"

I would not even like to get my mower service there, and it is a 2 stroke. But for warrenty issues, well I am stuck with them. I did tell LRA customer service about them. The answer I got was "Well give them time, theyy have to learn".

If you cannot do the job, then don't take it on! It is as simple as that.

[Farnarkle]

Grunt - which mob was this?

[Ace]

I have come in a bit late so its not on the current topic of discussion but here is my 2c's worth Disco.

You need a car you can rely on out where you are, if you are forever going back because a dealer cant fix a few simply problems you can either put up with it or buy another daily driver and get a cheap disco for playing in on the weekends. One that you can fix yourself and know the job has been done properly. That way you have something that you can get service on where you are and still own a land rover. Matt

[DiscoMick]

Did you say the roof lining had to be fixed five times? Unbelievable. Didn't they glue it? Any decent vehicle upholsterer could do that.
Fortunately our Disco is well out of warranty so we don't have to use dealers. I look for Landy and 4WD specialists. Plus my brother in law in a former mechanic. He's currently looking after the Disco while we're OS.
Landy specialists are the go I reckon. They're usually enthusiasts themselves.
Landy's are good vehicles but in Oz their sales volume is so low they usually have to be part of larger dealership groups so its hard to find ones with specialist Landy mechanics, as you'd know. Plus the big dealerships have large overheads and have to charge more than the small guys.

[gruntfuttock]

Originally posted by Farnarkle
Grunt - which mob was this?

Blacklocks Ford Wodonga

[duff]

Originally posted by Farnarkle
I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

I think you should do what I so wished I had done before I entered into the "SM" relationship with LR. :oops:

NOW TAKE A BIG BREATH... :roll:

Tell them what you want from the company.. A 4WD that can tour, go shopping , go off road, get fixed without coming back with any further damage etc etc.
Get them to agree to an acceptable amount of time off the road each year, get them to agree to a loan car for the entire period that your car is of road for warranty. even if your are in the middle of a tour, have them agree how long you should have to sit in a caravan park with a wife who just cant forgive you for buying a LR etc etc. get them to put all this in writing. If they wont then you may well be asking for trouble. :twisted:

Now don't ask for to much,, but ask for the bare minimum that will keep you happy and not financially burdened.
If you are reasonable with your requests and they wont give you a written, agreement then dont buy it. AND make sure you explain to them why you are going to buy a competitors car. 8O

When I bought my disco I explained to the dealer exactly what I needed the thing for and where I would be living. I asked them for an assurance that they could cope with my requirements, they assured me.
I have had quite a lot of trouble with my Disco...actually I have had only two problems with my disco that have been continually misdiagnosed and poorly (criminally) attended to. but they have forgotten my pre purchase requirements.
I have luckily had the support of the RAAF lawyers behind me.... But I must say that have never had to actually use them. If you have trouble from the dealers or Customer beware desk... push straight thru to PAG ask for there company solisiters name as you would like to commence legal dealings concerning your Vehicle. Dont take **** from service managers or regional/area managers. give them one chance to resolve a problem and then go over their head.(its not in most of our nature to do this and the dealers pray on this) I have learnt some expensive lessons with my vehicle. LR will try and say its not there problem because the dealer sold the car to you.....CRAP get legal definition on this one as part of your pre purchase written agreement.

When you buy this car, you really need to have a seperate/individual/dedicated agreement with the company as well as the one with the dealer. and again if either the company or dealer baulk at this, calmly explain the fact that while the vehicles have desperately clung to a good reputation for ability and you would like to reward the designers with a sale.. The dealer/parent company performance in Australia has very little credability and you cant afford to finance their mistakes...and you will.

Always keep in your mind that even with the really helpfull and honest guys that do work for LR. Most of them are far from your mate or even interested in your car, they are simply out to maximise profit for the company share holders. THEY WILL PROMISE YOU THE WORLD BEFORE YOU BUY IT, AND IF THEY HAVE JUST SPOKEN THE WORDS,, THEY WILL LOOK PRETTY STUPID IF THEY WONT COMMIT TO A WRITTEN AGREEMENT. 8)

You are about to pay them (employ them) to provide a vehicle to do a certain thing. Would you employ a worker without fully expaining the duties required of them and signing a contract to the effect. if you do, then dont complain when they dont turn up for work 2 days out of every five, have eight week holidays without notice or relief manning,, or if they only do half the work they sincerely promised they would give you. :wink:

Boy am I synical,,, Actually NO just LR savvie. 8O

[gruntfuttock]

good advice there :wink:

[duff]

My last post(above) should be balnced to the company,, Each time I have had a problem, It has been dealt with by the company upper management swiftly and generously. https://www.aulro.com/afvb/

The only problem is you have to get thru to the upper management 8O . To their credit I have had loan cars provided for total of approx 6 months in its 4.5 yr life of my disco, and while it was under new car warranty I was never refused a warranty claim, (and I'm an "anal techo",so I have been jittery about US's) :oops: . BE even more insistant on a plain english agreement about any extended warranty they offer. Mine has been really quite a battle to use. They are quite embarrising in there unproffesional tactics when it comes to this. real mid seveties"Arther and terry"stuff https://www.aulro.com/afvb/

The company itself has been more than deserving of loyalty in its "final outcomes" !!! BUT and a HUGE BUT, they frankly could give me pots of gold,, and it cant make up for the lies and professional aggression the dealers and regional managers seem to thrive on. And the hoops you have to jump thru to get results.

At times it has been akin to high school antics of deceipt and stubberness. I think the scum dealers and low level LR managers forget they are simply working for the car owners, nothing more nothing less, like all of us they serve a purpose and need to be good at it,,,, we directly pay their wages. and like all things in life,,, if it is not doing its job it gets the sack.

At times I have felt sorry for the mechanics, At times they obviously dont have a clue about what they are doing, they are child like in their insecurity. I have driven these things for twenty years, and I am in a related trade. This means nothing more than I have some experience to offer a junior mech or less type specific trained senior tech. But they dont listen(they have under gone a two and quarter week intensive TECH course,, they have the pocket badge, look.. they willl show you!)TIC TIC TIC https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ :oops: . and they dont seem to learn from their mistakes. I have watched in utter dismay as LR have spent thousands (many thousands) only to eventually fix exactly what I told them to fix when the car was about 14mths old. The disco is just over 4 and a bit years old now. :oops:

And more balance/contradiction to my rant :oops: I still like and will probably buy another one of these buckets. CAUSE I have seen guys suffer the same if not more problems with Holdens, Nissota's, and others,,,, but none of them have had the parent company offer hire cars and apologies to make up for the dealers pain like LandRover have :? :roll: :wink:

[cewilson]

Originally posted by gruntfuttock
The other problem is that the whole show is run by young bucks, not one single grey hair in the place. Hence the attitude of "we know everything and are the experts" type of thing. Shame to say but they are totally incompetent.


Just because a mechanic doesn't have a grey hair doesn't mean anything. I know that I'd take great offence if someone said I was useless and incompetent because I haven't got grey hair yet! :wink:


I'm not doubting that experience helps, or that this particular place is useless.


Guys - the only thing I can suggest is to find a damn decent mechanic that gives a **** - preferably a L/R enthusiast. It doesn't matter what company it is - dealers don't give a **** and are generally absolutely useless!


And Duff - RAAF and Weipa??? There's only about 4 or 5 of you out there isn't it???


Cheers
Chris (Tindal) :wink:

[Farnarkle]

This is scary - now I need to go Austral with a Lawyer in tow https://www.aulro.com/afvb/ - lot of money to invest when you gotta do this - and I do really like the D3.

A warranty question - do after sales add ons like bull bars, auxilliary batteries, cb/uhf etc void the warranty?

A very frightened Farnarkle

[Scouse]

Originally posted by Farnarkle
A warranty question - do after sales add ons like bull bars, auxilliary batteries, cb/uhf etc void the warranty?If they're correctly fitted & suitable for the vehicle - no, they won't void warranty.

Some DiscoIIs had a problem with cracks appearing in the front of the chassis. Most times this was covered under warranty but LR advised against the fitment of after market winch type bars due to the weight involved. If such a bar was fitted, LR could have refused to cover it under warranty. I've only heard of one case that wasn't covered though (big bar, very high Km).

There's a seperate thread where Drivesafe mentions the complexity of the D3 electrical system. I could see an issue with warranty if a non-compatible dual battery set up was fitted & it caused electrical faults.
However, if a LR dealer supplied & fitted a non-compatible set up, then the onus of warranty would fall back onto the dealer, rather than LR.
Same goes for the communications gear, but I'm sure this isn't going to affect electrics like a dual battery set up can.

BTW, we've fitted a dual battery set up in a D3 just using the big marine type changeover switch. It was hooked up as earth switching & hasn't caused any problems that I know of.


All this would apply to any car nowadays, not just Land Rover.

[gruntfuttock]

Originally posted by cewilson+--><div class='quotetop'>QUOTE(cewilson)</div><div class='quotemain'><!--QuoteBegin-gruntfuttock
The other problem is that the whole show is run by young bucks, not one single grey hair in the place. Hence the attitude of "we know everything and are the experts" type of thing. Shame to say but they are totally incompetent.


Just because a mechanic doesn't have a grey hair doesn't mean anything. I know that I'd take great offence if someone said I was useless and incompetent because I haven't got grey hair yet! :wink:


I'm not doubting that experience helps, or that this particular place is useless.


Guys - the only thing I can suggest is to find a damn decent mechanic that gives a sh*t - preferably a L/R enthusiast. It doesn't matter what company it is - dealers don't give a sh*t and are generally absolutely useless!


And Duff - RAAF and Weipa??? There's only about 4 or 5 of you out there isn't it???


Cheers
Chris (Tindal) :wink:[/b][/quote]

What I ment was that in the whole company, from the CEO down to the toilet cleaner. All young bucks. While I do not care about the age of people so long as they are compenent, I also have found that generally the grey haired people tend to have "That little egde" and do not need to run to the rule book, qoute it and ring head office for every question you ask.
Do you understand what I mean now?

[blitz]

I took my Disco I 94 into the dealer up here in Darwin when I first bought it five years ago. As I found a fault with it at around 80 kph it would start to miss very badly, actually then found it was the rev range and happened when I hit the spot. After about a week in there I was told that how could I expect it to run properly with after market extractors on it????

Cost me a heap which I only paid after threat of legal action my argument was same back because they had not fixed it.

any way me a non mechanic worked out that the hall effect on the side of the distributor was buggered, I replaced it an no problems with that part.

For me to go to another dealer means I have to travel 3000km plus to find one, that was why I joined here so that I could get help to keep her running.

The main problem for me is not that it breaks down, they all do it is the arrogant jerks at the dealership that get to me. Toyota love to see you because they know ou are about to fork out a heap of money to get your pride and joy back on the road. Landrover Dealers must have had a frontal lobotomy since they can't work put that without us they dont have a bloody job.

I love my car I hate the Dealer with passion. I cant swear in here so at this point i will stop.

Thats my rant anyway

Cheers Blythe

[DiscoMick]

The dealers in Bundaberg and Coffs Harbour charged us a fortune when we lived there, so I stopped using dealers.
Landy specialists are much better - more knowledgable, and keener to actually solve your problems.

[DiscoTDI]

Well, LRA have told my wife that there is nothing they can do to help with the fact that the vehicle needs more than a days worth of work and that the dealer will not let us have a loaner for more than 24hrs because we didnt buy the car there(this rule has changed since the last lot of warranty work as we had a car last time). Buggers me how they are going to repaint the bonnet and have the car back to my wife in time for her to be back in town before the kids are out of school. Looks like its time to go legal :evil:

[duff]

I agree that non dealers are a better choice. Mind you pacific LR on the sunshine coast and Prestige LR at Wagga have both serviced my car and I was content with what they done. https://www.aulro.com/afvb/

I also agree that age has nothing to do with ability, you get stupid people,, they dont get better with age, they simply become stupid and senile. I think the problem is not "ageist" it is just the arrogant, insecure attitude that prohibits a lot of the Mechs(young or old) from developing any experience at all.... because they always know better. https://www.aulro.com/afvb/
Its just sad that the customer(us) who is old usually sees young kids fixing their expensive investment. 8O
They dont see a young bloke with two kids and a good amount of experience,, they see a kid.

The thing that some young people cant know yet, is that old people have been young(this is what scares them) 8O , they know (usually from their own stuff ups) that young does mean you are innocently over confident, quick with the theory and can quote the books quicker than most older blokes.....but the haste makes waste.. old blokes dont hold that against younger dudes. just dont want their over priced investment to be the stepping stone to experience. :roll:
Any young people reading this remember your amusement at what im babling about.. and when you start to rave on about young people in ten/twenty years ...chuckle to yourself... https://www.aulro.com/afvb/ I do and im in the middle of the age thing 8O .... and dont forget to go easy on older people.......youll be one very soon,,, way quicker than you'll of ever imagined. :cry: TIC TIC TIC

The problem with using the non dealer is that it gives LR a very large question mark over any problems you have,,,, Look at the problems people are having when it is their own dealer network.. imagine the hassle you could face if you give them the ammo of "well we did advise you to use our experts".
As soon as my warranty runs out at the end of the year I will definately not be stepping foot inside a dealers door unless I am desperate for access to a computor.

Chris, yes only 4 of us. what mustering are you. and are you 322.

[DiscoTDI]

Originally posted by Ace
I have come in a bit late so its not on the current topic of discussion but here is my 2c's worth Disco.

You need a car you can rely on out where you are, if you are forever going back because a dealer cant fix a few simply problems you can either put up with it or buy another daily driver and get a cheap disco for playing in on the weekends. One that you can fix yourself and know the job has been done properly. That way you have something that you can get service on where you are and still own a land rover. Matt


Dont mean to be rude Ace but that is bloody stupid, When you pay over $50000 for a vehicle, for that matter any priced new car you do not simply put up with problems. When you reverse out on a road and have to stop turn off the motor and restart because it feels like dropping into limp mode I do not see that as a little problem, a windscreen wiper just snapping off when the vehicle is less than 3 months old I do not see as a little issue, having to have the rear main seal and the interbox seals replaced at just over 30000km is not a little issue. I do not see why I should have to waste money on 2 cars when one should do the job. The point is that I have purchased a vehicle with many promised expectations that have not been delivered

[DiscoTDI]

Latest update on the Morons at Honeycombes, today I had the 40000km service on the Disco and guess what they kept the car all day for this service worth around $900 and called my wife at about 4pm, she picked up the car and paid the bill for 500 odd dollars and asked the question why was it so cheap and they replied " Oh the Transmission wasnt serviced you will have to come back next week and get it done". My wife responded by saying we booked in the vehicle 2 weeks ago for this dont you organise ahead and keep parts in stock, and the reply was " well it was in stock 2 weeks ago but someone else needed it".

Not only could they not get a root in a brothel with a fist full of fifteys, but they kept my wife waiting all day when they only did half the work knowing full well she has 3 kids with her and a 2 hour drive home on some of the most dangerous roads in Queensland.

The letter will be finalised tonight :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil:

[DEFENDERZOOK]

<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

[Pedro_The_Swift]

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>



yea,,

but all the info should be sent to LR---



keep your chin up Scotty,,,,, :wink:

[RaZzA]

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

[hiline]

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

well maybe you should think harder https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ :wink:

[CraigE]

Unfortuanately the problem is not just a Land Rover one. There are many dealers with bad attitudes and some that are great. It does become a problem when you do not have an alternative dealer. It does not matter who you bought the car through if it is warranty work they should supply you with a loan car for the entire time it is in the shop and if neccessary LRA should cop the bill. I believe somewhere in the customer LRA assist package it actually says this. LRA need to be pulling this dealer into line, sounds more like a Ford dealer.
Make an official complaint to LRA customer care and insist on talking to someone in a mangement position. Also as you had your car booked in for the required service and they did not fullfill it I would be presenting them with a bill for your time and fuel etc after the next service as they have not met their requirements knowing full well what was required. You are quite within your rights to bill them in such a way. If they do not pay employee a debt collector who will go to the shop and make a huge scene in front of their existing and potential customers. This will get their attention. Your time is worth money just as theirs is.
Our local dealer has always gone out of the way to make us comfortable should servicing time go over and normally would give us a demo while we were in town. When warranty work on the fender was being carried out they gave us a 130 tdi twin cab (used) for 3 days to take home to Kambalda and did not even charge us for the fuel used. Nearly wanted to keep the 130, if it was not a lot noisier than the Td5.
Try and find a good LR specialist that is not a dealer that is allowed to carry out warranty work and servicing (any licenced MTA member can service and stamp books legally without voiding warranty). There are a few about.
Good luck and I hope these moronic dealers that do not realise they may have had the chance to sell you your next vehicle, put you off Land Rovers.

[HSVRangie]

Talkingto dealer today.

no dealer wil fit anything other than options supplied by the manufactuers.

starts next month all makes.

something to do with ADR.

no b/bar, no tint ect ect ( it will be got around but they are waiting for full details)

Michael.

[FenianEel]

Originally posted by HSVRangie
Talkingto dealer today.

no dealer wil fit anything other than options supplied by the manufactuers.

starts next month all makes.

something to do with ADR.
no b/bar, no tint ect ect ( it will be got around but they are waiting for full details)

Michael.

Something to do with B/S and profits more like it. Just 'cause they won't fit it, doesn't mean anything. There are ADR rules covering everything, so they're pulling their pud. Same with warranty. If you check their warranty details, a lot of what they claim as being outside or voiding is B/S as well.

[disco95]

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

well maybe you should think harder https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ :wink:

I don't think you're thinking at all :roll:

[hiline]

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

well maybe you should think harder https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ :wink:

I don't think you're thinking at all :roll:

https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ i couldn't say it like that :? :?

[DionM]

Sounds like you have a pretty bad dealer that is really tainting your experience.

I could suggest you try Lawrences in Rocky, but I don't know if they would be any better. I get my Freelander serviced at Southside and they have been nothing but good to me.

Sadly you are experiencing the attitude of dealers when you don't buy from them. It sucks - I know - but its the truth. I have seen it happen with all makes.

Not sure what your booklet says, but mine says LR policy is to give you a loaner when they don't fix it first time. Sounds like you qualify for that, but your dealer doesn't play ball.

Whatever you do, DON'T write a really nasty letter. Write a letter outlining the issues and what you want them to do to fix the matter. Often this works much better than going in kicking and screaming (I know it is hard to resist the temptation). I have used this technique when I have had problems with electrical goods, and am starting to go down this path with my Jeep (dealer is stalling on replacing the power steering pump).

[DiscoTDI]

Originally posted by DionM
Sounds like you have a pretty bad dealer that is really tainting your experience.

I could suggest you try Lawrences in Rocky, but I don't know if they would be any better. I get my Freelander serviced at Southside and they have been nothing but good to me.

Sadly you are experiencing the attitude of dealers when you don't buy from them. It sucks - I know - but its the truth. I have seen it happen with all makes.

Not sure what your booklet says, but mine says LR policy is to give you a loaner when they don't fix it first time. Sounds like you qualify for that, but your dealer doesn't play ball.

Whatever you do, DON'T write a really nasty letter. Write a letter outlining the issues and what you want them to do to fix the matter. Often this works much better than going in kicking and screaming (I know it is hard to resist the temptation). I have used this technique when I have had problems with electrical goods, and am starting to go down this path with my Jeep (dealer is stalling on replacing the power steering pump).


I have not sent the letter yet, I am giving myself a week to calm down and modify a few things :wink:

[DionM]

A good plan.

I know how bad that Nebo road is too ...

[DiscoTDI]

The road works are shocking out there at the moment :roll:

[Pedro_The_Swift]

its all those big trucks----- :wink: https://www.aulro.com/afvb/

[DionM]

Originally posted by DiscoTDI
The road works are shocking out there at the moment :roll:

Yup. Just spent a few days commuting between Nebo and Mackay each day, as I have been since July last year. When will they ever finish them ...

[DiscoTDI]

Originally posted by Pedro_The_Swift
its all those big trucks----- :wink: :lol:

How do you think they get all those big trucks out here :wink:

[DiscoTDI]

Originally posted by DionM+--><div class='quotetop'>QUOTE(DionM)</div><div class='quotemain'><!--QuoteBegin-DiscoTDI
The road works are shocking out there at the moment :roll:

Yup. Just spent a few days commuting between Nebo and Mackay each day, as I have been since July last year. When will they ever finish them ...[/b][/quote]

I do not believe they will ever end :evil:

[CraigE]

You need to see Perth Gt Eastern Hwy, have been working on this for at least the last 10 years and still have not finished. It is a huge con to stretch the contracts out and keep people employed.

[Pedro_The_Swift]

pay them lots of money??

[Pedro_The_Swift]

Originally posted by DiscoTDI+--><div class='quotetop'>QUOTE(DiscoTDI)</div><div class='quotemain'><!--QuoteBegin-Pedro_The_Swift
its all those big trucks----- :wink: :lol:

How do you think they get all those big trucks out here :wink:[/b][/quote]

pay them lots of money?

[DiscoTDI]

Latest update


This the leak they fixed

http://www.aulro.com/albums/album348/Hannah_s_Birthday_and_Disco_Leak_Pics_018.sized.jp g

This is the badge they put on the front, if you look at it you will see it is crooked
http://www.aulro.com/albums/album348/Hannah_s_Birthday_and_Disco_Leak_Pics_109.sized.jp g

This is the style badge it should have been
http://www.aulro.com/albums/album348/Hannah_s_Birthday_and_Disco_Leak_Pics_026.sized.jp g

And after the last job they did on it, it now leaks a crap load of dust through the back door
http://www.aulro.com/albums/album348/Hannah_s_Birthday_and_Disco_Leak_Pics_093.sized.jp g


I cant get the pics right on the bonnet, but the respray job looks like it was done in someones back yard on a dusty windy day as there is lumps and wells all through the bonnet and in places it looks like it has been finnished off with sand paper :evil:


Then to top it off the GM of the company has the hide to ring me and ask me where the leak was comming from as no one in his workshop could find it, well I would start looking where the f!@cking great big wet patch is. Then the arseholes had the nerve to complain to Land Rover that they had to detail the vehicle that we returned to them after they had ours for 3 weeks and returned a vehicle that was in better condition when we dropped it off to them.

And as per usual when we called customer care with these problems they said when can you take it back to Honeycombes, I said I dont want to waste my time with that mob, where else can the work be done. The response was we cannot do the work anywhere else because these dip****s started it. They have made everything they touched worse and it seems that more issues have now arised since it has come back.


btw it seems they dont have much ability as mechanics either as the rear main seal they replaced less than 10 thousand klms ago had to be replaced again :roll:

[Pedro_The_Swift]

not much of a leak--- 8O :roll: :evil:

[DiscoTDI]

Hard to find isnt it 8O

[Pedro_The_Swift]

always wondered how they put those front badges on---





badly it would seem-- https://www.aulro.com/afvb/