Discovery Sport With Major Fault - Where do I stand??

[I bought a lemon]

Hello,
First time poster here and after some advice.
In a nutshell, here is the short version of the story.
July - purchased a new Discovery Sport 2017
August - Dashboard alerted me it needed service. Took it back to dealer for a quick service
September - Dashboard played up again, warning alerts went off again. Went back in for service
October - same issues and more. Electronics playing up, car showing minus 42 degrees, and the car started pumping out hot air. Dash would flash between km's per hour, to miles per hour randomly. Bluetooth stopped functioning. Rattling in drivers side door got consistent.
November - Electronics still playing up, the car starts "running funny" dashboard alerts still going off.
December - drove the car from GC to Geelong for Xmas. Whilst driving on the highway at 110km the car seat automatically adjusted itself to the point I was almost wedged between the steering wheel and seat. Pulled over immediately. Aircon goes. Bluetooth goes. Temp goes up.
Land rover assistance called and picked up car saying "looks like a major issue"
December - got a replacement loan car to drive back to GC and wait for the issues to be dealt with.
Jan - car was to be brought back to GC to repair as a full list of issues was given to my dealership. After not hearing for a couple of weeks, I called the dealership to see how the car was going. They advised car never arrived.
Mid Jan - receive a call from a service department in Geelong to say they changed the whole engine. No other work done.
Late Jan - car shows up at my doorstep. Tow truck guy knew no details, was just dropping it off.
Got in the car to move into the driveway, the car was stuck in PARK gear. Would not budge. Called Land Rover assist.
Land Rover assist tried to get the car towed, took a further 15min to get the pop-up gear to finally dislodge from PARK.
Feb - received a letter by email to basically say "come pick up your car, it has a new engine, here's' a two year extended warranty.
When I called the service department to see if all the other issues have been fixed and if it was safe to drive. they said no other work was done at the dealership. They themselves said it looks like the car has major issues and they would not want the same car back.

So, now I'm wondering where I stand. I have spoken to and lodged a complaint with fair work trading who said I'm well within the time frame for the car to be replaced. Land Rover obviously don't want to hear about it. I'm just over the whole Land Rover experience.

Thanks

[Graeme]

I would get legal advice immediately.

[loanrangie]

I would get legal advice immediately.And let LR know that you are seeking legal advice.

[101RRS]

Also lodge a complaint with the ACCC - they are hunting car companies at the moment and recently did Ford for unfair practices.

They also have an online proforma that you put in your details and the company details and it spits out the correct type of letter of demand (all legal etc) to send to the company.

Garry

[DazzaTD5]

I would also get a lawyer, its a small price to pay to have someone on YOUR SIDE, personally you are wasting your time with carebears such as fair trading, ACCC that will say to Jaguar Land Rover "thats not really playing fair, very naughty JLR" (personal opinion).

Consumer rights are not just for TVs, fridges etc etc...

Sounds like you have a nightmare, get your money back and buy a Hyundai (Tucson or Santa Fe) it will have a higher trim level and be 20K cheaper... oh and wont breakdown.... their service and support is also excellent.... 5 year warranty as well.

Regards
Daz

[BobD]

So, now I'm wondering where I stand. I have spoken to and lodged a complaint with fair work trading who said I'm well within the time frame for the car to be replaced. Land Rover obviously don't want to hear about it. I'm just over the whole Land Rover experience.

Thanks

After LR authorized replacement of the engine, you can't really say "LR obviously don't want to hear about it". Maybe the dealer doesn't want to hear about it??

Did anyone say why they replaced the engine? Surely if it is still not behaving you can take it back again to your dealer for a fix, if not replacement. I assume it is still doing what ever it was that made the dealer replace the engine, which LR must have agreed to, so that didn't fix it. I can't see why LR wouldn't want it fixed properly after spending that much money on it.

At least my car only has a very intermittent incorrect outside temperature reading for a short time after start up. It also wants to be serviced every 14,000km, instead of 34000km, which I would do anyway, so that doesn't worry me. Thank goodness I don't have the litany of problems you have had but I can understand your frustration.

Maybe bypass the dealer and contact LR direct at a high level, in addition to getting a lawyer, if you haven't already. As Daz said, sell it when it is going well enough and get a Hyundai Santa Fe or Kia Sorrento unless you are a Land Rover nut like me!

[BobD]

Further to the above, I will get a temporary subscription to Topix for the DS this weekend and see what their bulletins say about this issue, which seems to be relatively common. You never know, there may be something about engine replacements which may shed some light on it.

I am currently paid up for the L405 for a few more days and I have finished with the workshop manuals and stuff for that now, unless Graeme would like me to find out anything for him!

[Graeme]

I am currently paid up for the L405 for a few more days and I have finished with the workshop manuals and stuff for that now, unless Graeme would like me to find out anything for him!If you haven't grabbed the wiring schematics for the suspension system then that might be useful as I lost mine in the recent HDD crash, along with the D5's and the Velar although I can get the Velar's easily.

[BobD]

I haven't got it Graeme, but will do and send you a copy.

[BobD]

I went on Topix and there are pages of known faults that they have fixes for, including the incorrect temperature readings and many faults in the In Control Touch Pro.

There is no mention of changing an engine to fix any of them or for any other reason, however. The dealers have access to all of this and Land Rover seems to be actively trying to fix all of the complaints, so I don't understand why they won't fix your car.

It seems to me that the dealers are either incompetent or lazy if they won't follow up and fix all of the warranty issues.

[TTTTTT]

Having just completed a warranty claim (also on the Gold Coast), I must say the dealer was excellent. Mine was only a wheel bearing, but speed sensor and brake disk were also replaced as they may have been damaged as a result of the primary problem. They could have made it difficult, but it ended up being the easiest process I have gone through with a motor vehicle repair.

I don't get why Geelong would replace an engine to fix electrical issues, but they are the experts, not me (agree with Bob that outlaying for a replacement engine means they were committed to fixing the issue).

Of all the problems you described, the seat automatically moving whilst driving, should be described as a critical. It has the potential to cause a life threatening incident.

If the electrical issues are continuing, then I would not rest until you get the outcome you deserve (a replacement vehicle seems fair).

Have you spoken to Landrover directly (i.e. not the dealer)? It is not mentioned in your post. If you had no joy with the dealer - second point of call would be to make them directly aware of your situation. A series of repair events will only be logged in a data base and may not be noticed for some time (if at all). Likewise - don't put any hope in the follow up surveys you would have received. Contact LR directly and present the case.

If that step has been exhausted then you will find a far better response from regulatory bodies to take up your fight (Fair Work, ACCC and anyone else who will listen).

It is not a nice situation to be in, to say the least. I feel for you having to go through it. Try to work with LR first though it might save some headaches.

[BJM]

I'm interested to see how this develops as it seems some of these cars have on going electrical issues.

There must also be other issues as my car said it has 20,000km to next service at 10,800km on the ODO. It's now showing 7700km to next service at 12,700km on the ODO. It's already had one "service required" warning and multiple other electrical gremlins - Disco Sport Fault Report (http://dennismuldoon.com.au/Disco_Sport_Fault_Report.html)

[scarry]

Disco Sport Fault Report (http://dennismuldoon.com.au/Disco_Sport_Fault_Report.html)

That guy has a lot more patience than i would have,with all those issues and trips to the stealers.

I have heard from a very accurate source,there are 5 LR products at the local stealers that can't be repaired and the owners won't give back their loan cars.[bigsad]

[BJM]

I made that post back in March, now in June the car is back at the dealership with repeated electrical faults. This time I managed to get the car to reproduce the faults for the technician. They wanted it immediately in the workshop and have told me it will be with them at least "a couple of days".

I'd be Keen to hear how the OP got in with this one and if they got the bottom of their issues eventually.

[Tim Scully]

I think the advice to get legal advice is best. I have major problems with a 2018 DS for 2.5 years. LR and the dealer have done their best to avoid or ignore them.