Disco 4 MY16 - unbearable creaking noises... CONSTANTLY

[cvarak]

Hi all, Im sure many have experienced some minor creaking from the console in Disco 4 considering the amount of plastic... however this is unbearable.

The car has been to LR 4 times for this issue and still not fixed. every time they tell me its been fully taken apart, insulated and fixed. In truth there hasnt been any improvement at all.

I am now at a point where I need to escalate this... but dont know the best approach. the car is under warranty as it is 2yrs old... although from the sounds it makes you would mistake it for a 15yr Ford Falcon that has been used and beaten like a taxi, rather than a 100k off roader.

I think the guys at LR are starting to ignore me since I have made several complaints now with nobody returning calls.
I love my car, but I cannot deal with this amount of creaking. I am honestly thinking about replacing it if I cant get this fixed.

the creaking is coming from the centre console or the cup holder area and is triggered simply by motion. Accelerate... it creaks. Deceleration causes the same.. turning... you get the point.

Please, if anybody has suggestions on the best process to escalate this (to whom and how) then let me know. The last time it was at LR service to have this fixed they had it for 4 days and it was managed by the Service Manager.... so whats the next step.

Appreciate the help and apologies for the rant.

BR. Marko

[Globetrotter]

Are you mechanically minded, if so take the centre console out and see if the creak stops. It may be the centre bearing which is just under the console hence why I say remove it and go for a drive

[Lukeis]

I had the same with mine for a while, I’m sure it was coming from the seat belt connector, can’t remember doing anything specific but it’s defintely gone now. It was sending me mad too!

Try harder to find the specific area making the noise, perhaps have someone else drive while you put your ear to the consol?

[scarry]

You may have to try another dealer,or contact LR directly.

I won't harp on,only to say the quality of the workmanship from them has been done to death on here[bigsad]

I know its a nuisance and frustrating,but you need to keep on to them or before you know it,warranty will have ended.

[Steve Hill]

Yep,try another dealer. My local dealer on Sunshine Coast tells me that they service quite a number of Brisbane vehicles because they provide excellent customer service. I have had a number of warranty claims including creaking dash and no arguments. The vehicle was not bought from them. Paul and Chris care.

Steve

[cvarak]

Are you mechanically minded, if so take the centre console out and see if the creak stops. It may be the centre bearing which is just under the console hence why I say remove it and go for a drive

yes and no... im afraid to make it worse off if thats possible. it does sound like plastic on plastic rubbing... and it sounds like its coming from the cup holder area... but if I take the cup holders out it still makes the noise.

[cvarak]

Yep,try another dealer. My local dealer on Sunshine Coast tells me that they service quite a number of Brisbane vehicles because they provide excellent customer service. I have had a number of warranty claims including creaking dash and no arguments. The vehicle was not bought from them. Paul and Chris care.

Steve

I bought the car from Sunny Coast... but its a 1.5hr drive that I just can make the time to squeeze into my day... I'd basically have to take the day off. Then they would probably need the car for a few days. but maybe ots what I have to do.

Is there a LR direct service complaint email/avenue? website just says contact your local dealer.

[brad72]

Get someone else to drive and using a stethoscope try to locate the rough area of the creak then spray some silicone into the area. I had a small creak in my dash when new and this fixed it. If anything it worth a try and simple to do.

[Graeme]

It may be the centre bearing which is just under the console hence why I say remove it and go for a driveCould also be the gearbox mounts or something else under the floor.

[RHS58]

I had the creaky dash and console issue after 2 years.
Servicing dealer on the Sunshine Coast. Vehicle purchased from the Gold Coast dealer via a broker.
First up, they squirted a little silicone spray around. Made no difference.
Second time they had the car for 4 or 5 days - i had a Discovery Sport loaner - I believe they pulled out all the dash and console and reinstalled with an anti rattle kit from LR.
This seems to have the issue 99% sorted. I’m happy enough, and the Harmon Kardon drowns out any residual creaks.
I too have found Paul and Chris decent fellows.

Had a service once at the Brisbane dealer - never again.

Vehicle now serviced by MR at Redcliffe - very happy with their work.

[scarry]

I had the creaky dash and console issue after 2 years.
Servicing dealer on the Sunshine Coast. Vehicle purchased from the Gold Coast dealer via a broker.
First up, they squirted a little silicone spray around. Made no difference.
Second time they had the car for 4 or 5 days - i had a Discovery Sport loaner - I believe they pulled out all the dash and console and reinstalled with an anti rattle kit from LR.
This seems to have the issue 99% sorted. I’m happy enough, and the Harmon Kardon drowns out any residual creaks.
I too have found Paul and Chris decent fellows.

Had a service once at the Brisbane dealer - never again.

Vehicle now serviced by MR at Redcliffe - very happy with their work.

Typical remarks from many on this site.....[bighmmm]

LRA may learn a bit if they checked in every so often and had a look around[bigwhistle]

[TheCannyMan]

I’ve had a rattle in my drivers’ speaker grill when using the mobile hands free only. Despite several trips to the Brisbane dealer and a new door card the problem persists, was basically told there’s no more they can do.

If I put my thumb on the speaker grill it stops. For someone who spends a fair amount of time in the car on the phone this is very annoying.

Do the Sunshine Coast team do services on weekends?

[apachefreak]

I had a similar creaking sound in my D4 also,
Worked out it was coming from the seat belt connector rubbing against the leather,
I Simply cleaned the leather and treated it with leather protection and the sounds went away,
Alternatively try putting a rag between the seat belt connector and seat leather, let us know if your sounds go away after that?

[cruiseh]

I’ve had a rattle in my drivers’ speaker grill when using the mobile hands free only. Despite several trips to the Brisbane dealer and a new door card the problem persists, was basically told there’s no more they can do.

If I put my thumb on the speaker grill it stops. For someone who spends a fair amount of time in the car on the phone this is very annoying.

Do the Sunshine Coast team do services on weekends?

this !

my wifes voice is the perfect frequency to resonate the **** out of this. Im considering dynamatting the doors and inside trims. maybe some hot glue on th edges of the metallic grills might help>??

[l00kin4]

I've had a few creaking issues in my MY14.

One set of creaks came from when I retrofitted my reversing camera - so caused by me. Fixed eventually by pulling the upper/side parts of the console out again and putting them back in in the right order - after the lower centre console. I'd had the lower console in and out a couple of times without removing the upper/side console parts. This made a huge difference. I do note though that others have had the lower part of the console out for various reasons and have put it back in with no reports of creaking... I tried to seat mine properly so it wouldn't creak, just wouldn't 'go' but once I put them in in the right order the creaking went away. It felt properly seated and all looked to be in the correct position but obviously wasn't.

Seat belt driver's side I wrapped the lower section below the buckle which was touching the seat with this fabric wrap (Fabric Cloth Adhesive Tape Cable Wiring Harness Wrap Automotive Accessories | eBay (https://www.ebay.com.au/itm/Fabric-Cloth-Adhesive-Tape-Cable-Wiring-Harness-Wrap-Automotive-Accessories/162822918810?hash=item25e900929a:g:m5QAAOSw6GJaQ78 0)) - creaking gone.

Hope you can get it sorted.

David

[cvarak]

I’ve had a rattle in my drivers’ speaker grill when using the mobile hands free only. Despite several trips to the Brisbane dealer and a new door card the problem persists, was basically told there’s no more they can do.

If I put my thumb on the speaker grill it stops. For someone who spends a fair amount of time in the car on the phone this is very annoying.

Do the Sunshine Coast team do services on weekends?

Hey I have this exact same problem! (as well as the creaking dash:angry: . mine only does it when Im speaking on the mobile, OR listening moderately loudly to AM radio.

The guys at LR Brisbane City, told me it was a feature of the car that cannot be resolved. They claimed to have tried a new speaker which made no difference.

Im gonna go see the guys @ sunny coast, I think.

[cvarak]

Thanks All for your input and advice.

I have resolved to go see the guys at Sunny Coast. I bought my car from there, so will be nice to go see them. on that note, the reason I bought the car from Sunny Coast instead of Brisbane (dealership which is 10 min walk from my house instead of 1.5hr drive) was not price related at all! price was within $100. It was the fact that the sales guy in BNE, although a nice guy full of ambition, had clearly never driven off road.... and was trying to sell me a Disco, with very limited knowledge other than whats in the brochures.

[bln]

Hi all, Im sure many have experienced some minor creaking from the console in Disco 4 considering the amount of plastic... however this is unbearable.
....
the creaking is coming from the centre console or the cup holder area and is triggered simply by motion. Accelerate... it creaks. Deceleration causes the same.. turning... you get the point.

Please, if anybody has suggestions on the best process to escalate this (to whom and how) then let me know. The last time it was at LR service to have this fixed they had it for 4 days and it was managed by the Service Manager.... so whats the next step.

Appreciate the help and apologies for the rant.

BR. Marko

What build month is your D4
I had a Jan 2015 D4 with the same problem - LR (Adelaide) new exactly what it was and told me that it was faulty seat belt anchors/connectors and replaced them under warranty - the problem was fixed. Apparently they had a bad batch - they were safe but just moved and squeaked.
I now have a Jan 2016 D4 which doesn't have any 'squeaky' problems so I assume that the problem was sorted.
Cheers and good luck

[dudette]

sorry but i did smile when reading this.... i have an My13 D4 HSE and had an annoying plastic clicking noise somewhere in the dash which developed in the 2nd year i had it. 2 different LR dealers and a lot of frustration and it finally got fixed. something was loose in there somewhere and boy was it frustrating. Happily it's never come back...

Make sure you persevere and as others have said if you can narrow down the location and take as many LR guys for a drive in it to demonstrate it and hopefully you'll get a good result soon.

[l00kin4]

I had a Jan 2015 D4 .....
I now have a Jan 2016 D4

Sorry, complete sidetracking of thread here but I have to ask - do you buy a new one every year ? David

[veebs]

Sorry, complete sidetracking of thread here but I have to ask - do you buy a new one every year ? David

You mean you don't?

[l00kin4]

You mean you don't?

I wish! although transferring all the goodies over would be a bit of a nuisance

[bln]

Sorry, complete sidetracking of thread here but I have to ask - do you buy a new one every year ? David

Haha - we’ll picked up. Unfortunately I wrote the jan 15 D4 off. As it was less than a year old (just) I got a brand new one. It’s a long story but if it weren’t for the incredibly strong A pillars and the safety of the car my wife and I wouldn’t be here telling the story.
Cheers

[l00kin4]

Haha - we’ll picked up. Unfortunately I wrote the jan 15 D4 off. As it was less than a year old (just) I got a brand new one. It’s a long story but if it weren’t for the incredibly strong A pillars and the safety of the car my wife and I wouldn’t be here telling the story.
Cheers

Wow, I wasn’t expecting that. Sounds frightening. Glad you’re here to tell the tale. If you feel like telling the tale I’m sure we’d all be interested... If not, totally understand
David

[TheCannyMan]

this !

my wifes voice is the perfect frequency to resonate the **** out of this. Im considering dynamatting the doors and inside trims. maybe some hot glue on th edges of the metallic grills might help>??


Yep it seems to usually be female voices. Similarly thinking some discreet glue / siliconing might work.

Glad I'm not the only one, I got the feeling the Stealership thought I was nuts! I can actually just slightly push the corner of the grill in with my thumb, this will be where I silicone.

I also got the 'it's a feature of the car' spiel, at which point I said it's not a great feature and felt like they were telling me to buy a G Wagen for my next car.

Apologies for the thread hijack.

[IndusD4]

I’ve had a rattle in my drivers’ speaker grill when using the mobile hands free only. Despite several trips to the Brisbane dealer and a new door card the problem persists, was basically told there’s no more they can do.

If I put my thumb on the speaker grill it stops.

Could the issue be the tweeter above the door card? It is connected into the top of the door card so maybe when you put your thumb on the speaker grille it is enough to stop it resonating. It could explain why you hear it when you're on the phone, I would think with voice coming through the speakers more of the sound is going through the tweeter compared to with music.

Ron

[TheCannyMan]

Could the issue be the tweeter above the door card? It is connected into the top of the door card so maybe when you put your thumb on the speaker grille it is enough to stop it resonating. It could explain why you hear it when you're on the phone, I would think with voice coming through the speakers more of the sound is going through the tweeter compared to with music.

Ron

Could be - I hadn't thought of that. I might try and put my hand on the tweeter next time and see if it also stops the problem. Thanks for the suggestion.

Sam

[Ozzy119]

I had a similar creaking sound in my D4 also,
Worked out it was coming from the seat belt connector rubbing against the leather,
I Simply cleaned the leather and treated it with leather protection and the sounds went away,
Alternatively try putting a rag between the seat belt connector and seat leather, let us know if your sounds go away after that?

Exact same issue, on the passenger side. With variable sizes of occupants made it difficult to locate for a while. Fixed with the toe end cut out from an old infant's sock.