Land Rover dealership blew up my engine!

[Boeing727]

Hi there...

I recently took my MY 2016 RR Sport (TDV6) in for a service, under warranty still, and has almost 30,000 km.

I got a call towards the end of the day saying they did the service, then the techs took it for a test drive, and blew up the engine. After probing them, they said the big end bearing had let go, after an injector played up, and the turbo is stuffed. They still drove it (limped it back to the dealership with major knocking noises coming from the engine) which concerns me greatly. Why not get it towed?

So it needs a new engine. A new turbo. And various other items.

What is everyones opinion, advice here? The valuation of the vehicle will depreciate when it gets a new engine, as the VIN will be different and would have to be disclosed when we were to sell it eventually. My concerns are what other damage has been caused? Transmission?

The $64,000 question is, would you accept this and the ongoing risk associated with such a major issue, or demand a new car since they blew it up on their watch, when it went in that morning perfectly fine.

[1nando]

Under the 2011 consumer law the fact that they are replacing the engine does not give you the right to demand a new vehcile as they are willing and going to fix it. However if it were to blow up another engine in the near future id imagine you have a legal stand point from which to demand a new vehicle

Depending on your negotiating ability id be pushing for free servicing moving forward, think thats the best you can hope for


Hi there...

I recently took my MY 2016 RR Sport in for a service, under warranty still, and has almost 30,000 km.

I got a call towards the end of the day saying they did the service, then the techs took it for a test drive, and blew up the engine. After probing them, they said the big end bearing had let go, after an injector played up, and the turbo is stuffed. They still drove it (limped it back to the dealership with major knocking noises coming from the engine) which concerns me greatly. Why not get it towed?

So so it needs a new engine. A new turbo. And various other items.

What is everyones opinion, advice here? The valuation of the vehicle will depreciate when it gets a new engine, as the VIN will be different and would have to be disclosed when we were to sell it eventually. My concerns are what other damage has been caused? Transmission?

The $64,000 question is, would you accept this, or demand a new car since they blew it up on their watch, when it went in that morning perfectly fine.

[DeanoH]

................. The valuation of the vehicle will depreciate when it gets a new engine, as the VIN will be different ........................

Err ................... am I missing something here ? How does a vehicles VIN alter with an engine replacement, sure if you're into matching numbers like an original XY GT Falcon or such this may be an issue but with a common or garden variety RRS who knows or even cares ?

Deano :)

[scarry]

Err ................... am I missing something here ? How does a vehicles VIN alter with an engine replacement, sure if you're into matching numbers like an original XY GT Falcon or such this may be an issue but with a common or garden variety RRS who knows or even cares ?

Deano :)

The engine number will be changed on rego papers,service docs,etc,thats if it is replaced.

i would love to know what the apprentice/mechanic actually did.

I bet we will never find out the truth.

[DeanoH]

The engine number will be changed on rego papers,service docs,etc,thats if it is replaced.

i would love to know what the apprentice/mechanic actually did.

I bet we will never find out the truth.

Too true :( but an engine change does NOT affect the VIN and I hardly see how it decreases the value of the vehicle. If anything a 30 000Km newer and more up to date engine would be a plus I would have thought.

Deano :)

[Mick_Marsh]

The valuation of the vehicle will depreciate when it gets a new engine
As has been said, if you have a classic car.
Will this be a classic car? Let us know in 30 years.
I strongly suspect in 30 years time it will be a weathered mass of electrical problems. Assuming it is still on the road in 30 years time.

[Graeme]

They still drove it (limped it back to the dealership with major knocking noises coming from the engine) which concerns me greatly. Why not get it towed?They would have driven it because they knew that LR would have to replace the engine at LR's expense.
Unfortunately you will now be without the vehicle for a few weeks.

[Toxic_Avenger]

i would love to know what the apprentice/mechanic actually did.
I bet we will never find out the truth.

I know.
D is for Day mode.
N is for Night mode.
R is for Race mode, when you are pegging out 3rd gear and need to go faster [bigwhistle]

[Boeing727]

Thank you kindly to those of you who found time to reply.

I might of miss typed with the VIN & engine situation, but have been told by many that a new engine has to be disclosed for a sale/paperwork...hence the depreciation or value of the vehicle.

I know I wouldn’t touch a car that had to get a new engine at 30,000 km. I’m sorry but a car put together at a factory level as opposed to a dealership level (whom just stuffed my existing engine after the service) I don’t have much faith I’m afraid.

Anyway, despite this, who would accept this if it was your prized possession? Land Rover told me they will not put any additional warranty on the new engine or the repairs. Pretty ****ty I think when it’s a $100k plus vehicle to accept they screwed the service, blew my engine up, yeah they replace it, but I’m without my car for 8 weeks, give me a crap loan vehicle.

My my main concern is ongoing mechanical issues now since it will never be as it was from the factory...and that they continued to drive it after they stuffed it....

[1nando]

As far as im aware the new engine will carry a minimum 100k warranty evem if the vehicle is out of warranty... someone correcr me if this incorrect?
Thank you kindly to those of you who found time to reply.

I might of miss typed with the VIN & engine situation, but have been told by many that a new engine has to be disclosed for a sale/paperwork...hence the depreciation or value of the vehicle.

I know I wouldn’t touch a car that had to get a new engine at 30,000 km. I’m sorry but a car put together at a factory level as opposed to a dealership level (whom just stuffed my existing engine after the service) I don’t have much faith I’m afraid.

Anyway, despite this, who would accept this if it was your prized possession? Land Rover told me they will not put any additional warranty on the new engine or the repairs. Pretty ****ty I think when it’s a $100k plus vehicle to accept they screwed the service, blew my engine up, yeah they replace it, but I’m without my car for 8 weeks, give me a crap loan vehicle.

My my main concern is ongoing mechanical issues now since it will never be as it was from the factory...and that they continued to drive it after they stuffed it....

[scarry]

As far as im aware the new engine will carry a minimum 100k warranty evem if the vehicle is out of warranty... someone correcr me if this incorrect?

No,they don't have to,but they may.

[whyatts]

Factory warranty ends at 3yrs or 100k
For example a part fitted at 2.5 years would technically only be covered for the remaining 6 months. However a goodwill claim could be made in a situation where the part failed again.

[1nando]

Factory warranty ends at 3yrs or 100k
For example a part fitted at 2.5 years would technically only be covered for the remaining 6 months. However a goodwill claim could be made in a situation where the part failed again.I was under the impression that being a new engine that under the new consumer law passed in 2011 that it would be "reasonable" to expext the new engine to be fault free for the equivalent kms as it was originally sold for and warranty stood on the engine

[whyatts]

I was under the impression that being a new engine that under the new consumer law passed in 2011 that it would be "reasonable" to expext the new engine to be fault free for the equivalent kms as it was originally sold for

Yes you are correct so that case a Goodwill claim could be made if the 3yr warranty has expired.

[Oakey17]

Just wondering if you did question what was the cause of the blown engine? When you are mentioning the ongoing issues, I think it would be fair and at least honest of the dealer to give a reason. If human fault, low oil, flogging it or was there an underlying issue? I couldn't imagine the software would allow over revving the motor in command select mode or even a grab or reverse would throw a big end?

[Mick_Marsh]

Be thankful it failed whilst they were driving it.
Imagine the world of hurt you'd be in now if it failed whilst you were driving it home from the service.

[AK83]

....

I know I wouldn’t touch a car that had to get a new engine at 30,000 km. I’m sorry but a car put together at a factory level as opposed to a dealership level (whom just stuffed my existing engine after the service) I don’t have much faith I’m afraid.

....

Not really following the thought process here!
A new engine is manufactured at the engine plant, not by the dealership.
There's every chance that some numbskull at the dealership could botch the fitting of the engine into the car(been there before!), but that's no reason to assume that it's going to fail in any way.
It's just as easy for the manufacturer to botch the assembly process in some way too tho.

If two identical vehicles came up for sale, one with original motor, one with a 'new motor' and they were similarly priced/spec/condition ... for sure I'd be more inclined to buy the new engined vehicle(everything else being equal).

I think you're giving too much credence to the point that it's not going to be as it came out of the factory.

As for declaring that the motor is new when it comes time to sell, I don't understand why you HAVE to do that?
Obviously that needs to be declared to the registration authority in your state, but once that's done, that's it!
Paperwork changed.

In your situation now tho, if you plan to keep the vehicle for 50+ years, as already said, if this vehicle becomes a type that is in high demand as a classic, it will have lost some of that appeal, and value to the purist.
But, an in demand classic car with an original motor or not is still going to fetch more money than it did at the time it was originally purchased.

if you intend to sell the car privately tho, in the immediate future, with not too many more klms on it(eg. at 100K klms) you would tend to advertise the point that the engine is 30K newer than that!

As for the level of faith in the dealer to fit the engine into the car with 100% surety .. I think you're justified in being worried about that! [thumbsupbig]

ps. my reference to having a botched engine fitment to a vehicle, was on my dad's Holden Frontera.
He had something done(not 100% sure) where his mate's mate's mechanic removed engine, did whatever and fitted engine.
Doofus mate's mate's mechanic didn't fit it right, less than 1K klms later it broke it's flex plate/ring gear.
Mechanic was forced to do it again, no expense to my dad. A week later same thing happened, with new parts(supposedly) used.
Mate's mate's mechanic blamed vehicle. Dad getting frustrated! Was 'informed' that the car was a POS, and to get rid of it.
I took it off his hands, knowing it was a POS, but not in the way that this idiot mechanic claimed.
I took it to my mechanic, he explained exactly what the idiot mechanic did wrong .. simple ... he didn't use new dowels when mating engine to transmission.
My mechanic did, didn't charge me much to refit the engine and a second hand flex plate used, I got about 3years and 180K klms from it with no issue .. other than what every other badly abused 360K klms courier vehicle endured!

[Geedublya]

Yes it is inconvenient, no it won't devalue the car.

It is likely that they overfilled the oil and it had a runaway event. This isn't unknown and isn't helped by the lack of a dipstick.

[Graeme]

The engine may have been a dud (there are plenty in the UK) and just happened to fail on the test run, perhaps done with a bit more throttle than you normally use but perhaps not too.

[Homestar]

I was under the impression that being a new engine that under the new consumer law passed in 2011 that it would be "reasonable" to expext the new engine to be fault free for the equivalent kms as it was originally sold for and warranty stood on the engine

Reasonable, yes but not the law. Warranty has to be paid for to apply. This is paid with the purchase of a new vehicle. Anything replaced in the warranty period is covered until the end of the warranty period. Once that's over it's up to the dealer to decide to cover it under good will or not. Used to work for a large engine OEM - explaining this to customers confused many.

[shanegtr]

Its a bit unfair to straight away blame the dealer for the failed engine without knowing the reason why it failed - it may or may not have been related to the work they had done. With such a new car you'll be getting a brand new donk so there shouldnt be any more issues there then a new engine in any other new car. It shouldnt be rocket science to change an engine over for any mechnanic. As for resale I cant see it being an issue and as far as I see it there is no requirement for you to disclose that its had an engine swap, but if I was buying a vehicle and it had an engine change then I'd be fine with it and for me its a positive (as long as it has been running for long enough to ensure any little niggles from the change over are sorted)

[weeds]

Its a bit unfair to straight away blame the dealer for the failed engine without knowing the reason why it failed - it may or may not have been related to the work they had done. With such a new car you'll be getting a brand new donk so there shouldnt be any more issues there then a new engine in any other new car. It shouldnt be rocket science to change an engine over for any mechnanic. As for resale I cant see it being an issue and as far as I see it there is no requirement for you to disclose that its had an engine swap, but if I was buying a vehicle and it had an engine change then I'd be fine with it and for me its a positive (as long as it has been running for long enough to ensure any little niggles from the change over are sorted)

Agree.....if it wasn’t in for a service it could have failed on the owner.

[Tombie]

A new engine will not devalue your vehicle at all.

Enjoy the fresh engine [emoji41]

[Russlee029]

Is it too rude a question to ask which dealership?

[Tombie]

Is it too rude a question to ask which dealership?

Irrelevant and also a breach of N&S

Especially as your first post!!!

[Tombie]

People need to understand, offered warranty in Australia is good for us, it’s done to be competitive in a VERY competitive market.

In places like Thailand, where all the Pick Ups, Honda Jazz, Yaris, Civic, MG etc are built they get 12 months, end of story!

[Boeing727]

Appreciate everyone’s responses.

I still I’ll find it hard to believe that the car worked perfectly fine prior to it’s service, they do it, and straight away on completion for a test run, such catastrophic failure of all these components. Agreed, I’m glad it happened on their watch and not mine. But I somehow feel that someone has stuffed up...too coincidental I’m afraid.

As a side note, after several weeks of being without my car, and it ​hasn’t even been started to be repaired yet, (so I’m potentially another 4 weeks away from getting it back) LR Aust today have offered to compensate me on various levels, so that, I’m thankful for.

[Homestar]

I’d be asking for a loan car for a start. Have you got one from them?

[67hardtop]

I wonder if they put enough or any oil in the engine? Roadtested and bang!

[Tombie]

There have been failures at 5k to 355k.

Statistically it could have gone before, during, after..

Perhaps with a clean belly of oil it dislodged something long enough to go bang or perhaps the 3.0 crank fatigue has been building for 29,999km and today was the day it could no longer take the stress.

Either way, besides a small inconvenience it sounds like you’re being looked after... that’s all a reasonable person could ask for.

[Tombie]

I wonder if they put enough or any oil in the engine? Roadtested and bang!

Wouldn’t start...

[shanegtr]

such catastrophic failure of all these components.
Most of it will be secondary damage from whatever the original failure was - they wouldnt all fail in one hit

[weeds]

I don’t reckon you will get to know what actually went wrong.

[Tombie]

I don’t reckon you will get to know what actually went wrong.

I don’t reckon it really matters.

[Boeing727]

Most of it will be secondary damage from whatever the original failure was - they wouldnt all fail in one hit

Thanks for the advice, and more importantly are you a RR tech? Just trying to establish what’s genuine and what’s BS.

Can you please qualify your statement that it wouldn’t fail in one hit? Or tell me more in detail what your thoughts are what contributed to this? Much appreciated.

[Tombie]

The cranks have been known to fail...
So have injectors...

Once scenario is the injector failed, flooded the piston, locked it at speed damaging the crank.

Once the knocking started there was no point trucking it back - test drives usually only lap the block and by then the engine was already beyond repair.

It matters not, what engine number your vehicle has - can you be sure it even has the factory paint on it?
If you knew how imports are resprayed / touched up from delivery damage you’d be stunned (ALL import brands).
They’ll just drop the engine out, fit a shiny new one and you can continue on just like normal...

And come time to sell it you can do just that, sell it, no detriment to your sell price - which will be impacted more by condition, age, trolley dents, upholstery wear etc.

[cuppabillytea]

Perhaps boing 727 should read Diggers thread. He might then be counting his blessings.

[AK83]

....
It matters not, what engine number your vehicle has - can you be sure it even has the factory paint on it?
If you knew how imports are resprayed / touched up from delivery damage you’d be stunned (ALL import brands).
....

LOL! explains all the egg shaped condoms in the lot next to the depot where I work.
Some old car holding yard housing Mitsubishis of various models, that changed hands recently.
Now it looks like Hyundais. Maybe a thousand cars .. all covered in a white condom looking cover.

[weeds]

I don’t reckon it really matters.

Correct, but be nice to know......

[rar110]

Be thankful it failed whilst they were driving it.
Imagine the world of hurt you'd be in now if it failed whilst you were driving it home from the service.

100% agree. The OP is lucky in that sense. I’ve only heard of one other newish vehicle failing due to bearing issue. The failure frequency was never high but seems to be rare now. So OP was unlucky to have a bearing failure.

I wouldn’t be too worried about reduced value, with a motor replaced under warranty.

[DiscoMick]

The engine number will be different, so remember to take the vehicle and the dealer statement about the engine change to the registration office and get them to alter the registration records so the change is officially recognised. Otherwise, a discrepancy in the records could become a problem in the future, particularly if you move interstate and an inspection is required to transfer the vehicle registration.

[scarry]

The biggest issue here by a country mile is hoping the vehicle goes back together properly,after it has been pulled apart.

That is what will affect long term reliability,and resale.

[shanegtr]

Thanks for the advice, and more importantly are you a RR tech? Just trying to establish what’s genuine and what’s BS.

Can you please qualify your statement that it wouldn’t fail in one hit? Or tell me more in detail what your thoughts are what contributed to this? Much appreciated.
No Im not a LR tech - Im a fitter but work in condition monitoring of industrial machines - so very much in the reliability field. As much as possible we try to change out equipment before a component fails as when something does let go it normally damages more of the machines - example lets take a conveyor belt and we detect a bearing fault and have the bearing changed out in a shut down - nice and simple its just a dud bearing. Or we leave the bearing in place, it fails and destroys the shaft its mounted on and the bearing housing, pulley moves belt drifts away from centre and the belt gets destroyed as well (or at the very best a section is damaged). So you see everything after the bearing failing is secondary damage. Same thing happens in a motor, one part fails and things are not moving the way they are supposed to and more gets damaged, which is my original point in that not everything would have failed at the same time but was a direct result of just one piece falling down. Trouble with big secondary damage is it can be hard to find what the original cause was.

[knares]

Sounds to me like they drained the oil and forgot to refill it

[Pedro_The_Swift]

The D2's wont start until the oil pressure switch lets them,, surely the later D's had the same sort of thing?

[SBD4]

To reassure the OP, a prominent member had the same thing happen to their quite new D4 a number of years ago. They are owners of more than one Land Rover, know their mechanicals and are well known to the Land Rover hierarchy here in Aus. There has been no reported issues with the vehicle since the engine swap and never any expression of concern over its future value.

There nature of failure could have happened at anytime and more than likely had nothing to do with the dealer doing anything wrong. Give the dealer a chance to do the the work and make it right. If you handle this right with them, they will look after you well.

BTW, they majority of people people offering you advice have a wealth of knowledge and experience with these vehicles and their engines. Being, or not being a LR tech has nothing to do with the quality of advice being provided. That's the beauty of this forum, you can tap into a wealth of information and become informed so that these situations become less daunting.

Do yourself a favour, keep asking questions here and don't jump to conclusions. Second guessing the cause of events is not going to help you or change the outcome.

[Zeros]

To reassure the OP, a prominent member had the same thing happen to their quite new D4 a number of years ago. They are owners of more than one Land Rover, know their mechanicals and are well known to the Land Rover hierarchy here in Aus. There has been no reported issues with the vehicle since the engine swap and never any expression of concern over its future value.

There nature of failure could have happened at anytime and more than likely had nothing to do with the dealer doing anything wrong. Give the dealer a chance to do the the work and make it right. If you handle this right with them, they will look after you well.

BTW, they majority of people people offering you advice have a wealth of knowledge and experience with these vehicles and their engines. Being, or not being a LR tech has nothing to do with the quality of advice being provided. That's the beauty of this forum, you can tap into a wealth of information and become informed so that these situations become less daunting.

Do yourself a favour, keep asking questions here and don't jump to conclusions. Second guessing the cause of events is not going to help you or change the outcome.

Sage advice. A new engine under warranty is no big deal...that’s what the warranty is for. A new 0km engine can be a good thing. Just make sure registration is all clear as discomick says above. Stay cool. Enjoy your new vehicle when you get it back.

[Tombie]

The D2's wont start until the oil pressure switch lets them,, surely the later D's had the same sort of thing?

Correct... a bit smarter too!

[cjc_td5]

Sounds to me like they drained the oil and forgot to refill it

I would think the electronic dipstick would go into all sorts of christmas tree light displays if it could not find an oil level when the ignition was turned on...

[Mick_Marsh]

The D2's wont start until the oil pressure switch lets them,, surely the later D's had the same sort of thing?

Same with 101s.

Geez, they were an advanced vehicle for their time.

[scarry]

Would that be an oil level switch?

Just thinking there wouldn’t be too much oil pressure at cranking speeds,I would think?

[vnx205]

..............

There nature of failure could have happened at anytime and more than likely had nothing to do with the dealer doing anything wrong. Give the dealer a chance to do the the work and make it right. If you handle this right with them, they will look after you well.
.............



Sometimes things just happen without anyone having contributed to the problem.

A few years ago my 1992 Camry blew a seal in the steering. That is probably quite an unusual event, but what made it even more unusual was that it happened while the mechanic was driving it around the block to do the brake test for the rego check.

There was no oil on the ground where I parked before the test and plenty on the ground where he pulled up, so it was obvious that it happened while he was driving it.

I know the Defender has warnings about how it is possible to damage the power steering, but this is an SV21 Camry we are talking about. They are bullet proof.

I'm glad we noticed the problem, so I was prepared for the fact that the steering would get heavier as it lost more oil. Turning into the driveway at home took some effort.

It is just possible that your dealer did nothing wrong. What matters most is what they do to fix the problem.

[bsperka]

I know the Defender has warnings about how it is possible to damage the power steering, but this is an SV21 Camry we are talking about. They are bullet proof.
Seal or hose? The hose failed on a lot of SV21s.

[flotty1974]

Just make sure they use fresh parts, e.g. Manifold studs, bolts and nuts.

[knp]

We had similar issues with the transmission when our D2 was new in 2003. The ZF auto was faulty with loud clunking when downshifting when slowing to a stop.
Some issue with ZF changing the filter spec in the valve body or something.
Anyway after many trips back to the dealer and umpteen valve body replacements, and 2 (or maybe 3) entire transmission replacements we were finally fixed.
Not really sure if it was the dealer's fault as the serial numbers on the replacement parts were "supposed to be" free of the issue. Yair right...
The end result was that we got a 12 month warranty extension on the whole vehicle including the LR roadside assist.
I'd expect a similar outcome in your case if you persist. Maybe even some LR goodies to boot?

[Boeing727]

Thanks to everyone’s replies. 6 weeks in. They still haven’t accepted responsibility for the damage. Car is still in the workshop with nothing done. Lawyers involved now. Everything that was promised previously was never delivered to this date. No conspiracy going on. Will never buy another Land Rover/Range Rover again in my life. Warranty my arse.

[Tombie]

Keep calm... regardless it’s warranty.
They can’t void that...

[Tombie]

And don’t buy a Toyota as a replacement.
Friend blew a rear diff... 8 weeks without the vehicle.

[scarry]

And don’t buy a Toyota as a replacement.
Friend blew a rear diff... 8 weeks without the vehicle.

Mate blew one in his Hi ace,genuine one fitted two days later.....Freighted up overnight.

I suppose it does depend on stock of parts in Aus.

The BIL did wait 12 weeks for a side mirror for a GU.

Back to the OP,Two or three weeks,but 6 isn’t really acceptable.

Doesn’t sound good.

Oh,and Toyota don’t move fast with warranty issues,in fact I have found them to be far worse than LR.They try to get out of doing anything until you push,push and friggin push.

[Gregz]

Hi Boeing727, commiserations on your current experience, seems like your dealer (and / or JLR) has been less than stellar. Others in a similar predicament have reported much better outcomes... are you able to let us know roughly where the dealer is so we can steer clear of it? Perhaps the prospect of an even more tarnished reputation among forum members (and loss of future sales) might assist in prompting them into action.

[weeds]

Lets not publicly name dealers (name and shame rules)

On a side note to the OP be careful what you post as i’m lead to believe Land Rover poke there nose in here from time to time.

[Bytemrk]

As weeds said.... please avoid naming people or businesses.

My personal observation, would suggest those that stayed calm and kept their dealings with JLR out of all social media, including forums, seem to have generally better outcomes. [thumbsupbig]

[incisor]

Perhaps the prospect of an even more tarnished reputation among forum members (and loss of future sales) might assist in prompting them into action.

experience shows this hasn't proven to be the case in the vast majority of cases i am aware of, and thats a few.

we have no name and shame rules to not only protect the system but to protect people from themselves in many cases.

no harm in PM'ing the OP to get details, long as they dont land in a public place here...

[guthrie]

They still haven’t accepted responsibility for the damage.

Huh. It broke during a service.. how is it not covered by warranty?

[101RRS]

Because they will continue to try wiggle out of it until legally forced to.

[Tombie]

Because they will continue to try wiggle out of it until legally forced to.

Most aren’t like that... especially during:
A) A Service
B) The warranty period

Hypothetically - the only way they could even remotely hope to avoid it would be if there was one of the following:
A) failed to service to schedule.
B) modified the ECU

But in this case, assuming all was as presented the client is the only one with a chance

[DiscoMick]

Consumer law seems pretty clear, but the issue is getting it enforced.

[Boeing727]

I can finally disclose what happened with my car.

After being told they blew up the engine, turbo, big end had let go etc, after 2 months of it being in the shop, I was told that it was not the case and didn’t need a new engine! After misdiagnosis after misdiagnosis, they then advised that the mechanic simply never drained the oil, and then filled the engine with new oil, and it just couldn’t operate properly.

As I said, they had my vehicle in the shop for 8 weeks and it was due to negligence. Plain and simple.

The customer service was something I’ve never witnessed before in my life for such a premium brand that was under warranty. It was NON EXISTENT. Never in my life will I take it back to that dealership, and even dealing with JLR Australia at a corporate level was nothing short of poor.

I just wish to say thanks for everyone’s opinions, input etc. Case is closed.

[Geedublya]

Yes it is inconvenient, no it won't devalue the car.

It is likely that they overfilled the oil and it had a runaway event. This isn't unknown and isn't helped by the lack of a dipstick.

If they overfilled it as they told you it is possible that it was damaged but they perhaps forgot to mention that or repaired it anyway without an explanation.

[Ferret]

After being told they blew up the engine, turbo, big end had let go etc, after 2 months of it being in the shop, I was told that it was not the case and didn’t need a new engine! After misdiagnosis after misdiagnosis, they then advised that the mechanic simply never drained the oil, and then filled the engine with new oil, and it just couldn’t operate properly...

Difficult to understand how a dealer's service depart can misdiagnosis an engine having ~12l of oil in it. The oil level sensor should have raised an 'overfull' error.

Are you saying after just draining and refilling with the correct oil quantity the engine is now fine?

[Boeing727]

Difficult to understand how a dealer's service depart can misdiagnosis an engine having ~12l of oil in it. The oil level sensor should have raised an 'overfull' error.

Are you saying after just draining and refilling with the correct oil quantity the engine is now fine?

Difficult to understand? Me too. The incompetence and negligence is out of this world. And yes, the car runs fine now.

We were told when the engine was swollen with oil, it produced a knocking sound and was blowing smoke out the exhausts, hence it had done a big end bearing, and thought an injector got jammed open. But it took 8 weeks with legal intervention to finally discover that it was simply an overfill. How a service manager can look me in the eye, and tell me to my face the turbo had blown as well, without any observations is beyond me. IÂ’m just glad every conversation was recorded on legal advice. Bit of an eye opener folks.

[cjc_td5]

I'd be checking your engine number just to see if it matches your rego and/or purchase documents.....

[SBD4]

I would have thought an overfill like that would have lead to a runaway engine. Things don't seem to add up here.

[scarry]

Difficult to understand how a dealer's service depart can misdiagnosis an engine having ~12l of oil in it. The oil level sensor should have raised an 'overfull' error.


It might not be working correctly.

Give me a dipstick any day.

In fact,a dipstick may have saved the OP a lot of grief,as surely it probably would have been(oil level) the first thing they checked.

[edddo]

Well..astounding. Clearly can’t trust a single word they said including the latest explanation.
Get your car and never go back to them.
Running over full...if that is even what happened won’t have done anything any good.
But not worth dealing with them under any circumstances.
No dipstick.....equally astounding.

[vnx205]

It appears that "blew up the engine" is a generic term used to cover the full range of mechanical problems.
It seems to be applied to everything from a loose sparkplug lead to a conrod through the side of the block. [bigsmile]

I have often heard it used to describe some pretty minor issues. I'm not suggesting this one is minor. I'm just making a general observation.