Service Recording -- Be aware!!!

[dirvine]

for my 2nd service I had my vehicle serviced at an "independent" supposedly "accredited" LR mechanic shop in Bentleigh East (Vic). Unbeknown to me these independents do not have access to the on line service register. As a result I am now having trouble trying to convince LR that the car was serviced correctly and that the car should still be covoured by warranty. Had I known this issue before the service or had I been told honestly by the mechanic I would not have had it serviced there, Now there is a gap in my service history. I guess as I expect to own the car a long time it might not be an issue, but given the sh**** service I got there I have no confidence in decent independents giving my car a complete history. Has anybody got any suggestions on how to over come this?

Thanks

[LRJim]

Your in a pickle by the sounds of it mate
Was it through Rova Range?
Cheers Jim
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[101RRS]

Is not the service agent fault - have you kept your receipts etc - then you have a full service history. the service history is what has actualky been done to the car not what LR says - I would have thought companies would have learnt from the Ford experience with the ACCC and stopped abusing the system.

[cjc_td5]

As Garry has said, if you have a receipt for the work done, then you have a service record, it just sits outside of LR's own system. The only question mark should be if the work was done to LR standards (genuine parts etc).

[jonesy63]

I think we have three options:
1) Let Land Rover service your vehicle and update their online service history records. (Yeah, right!) ;)
2) Let independents service your vehicle and keep service record book yourself. (Print this one: https://topix.landrover.jlrext.com/topix/service/document/111752 )
3) Let independents service your vehicle and get them to update the online service history records, per following from Land Rover (https://osh.landrover.com) -

"Should you have services carried out by an Independent Motor Trader your local Land Rover Retailer may also be able to add these to your Service History. Alternatively your Independent Motor Trader is able to register for access to TOPIx - our vehicle maintenance database. From there they may be able to request access to update the Online Servicing History on your behalf (*)(*) - Varies by market. Functionality not available in all markets."

[DazzaTD5]

*Some bull**** there, if an independent has a full subscription, then they can add service completed, its a crap system though as you can only add completed scheduled service and nothing additional.
*Over here in the wild West, I have never seen recorded services done by the *cough* stealers when I log in.
*Pay the money, roll the dice, take your chance with the stealers, you are clearly not happy with where you have just been.
*I keep detailed service records of customers new vehicles I service, when there is a question asked, I normally print out the WHOLE lot and take it down to the service dept and give it to the service manager personally (which always shuts them up).

[101RRS]

The only question mark should be if the work was done to LR standards (genuine parts etc).

And of genuine parts do not even have to be used - just those of a suitable standard. In a legal tussle it would be up to LR to show the parts were sub standard not the other way round.

This whole discussion does raise an interesting point - the law says the car does not have to be serviced by LR or use their parts just to a suitable standard HOWEVER LR (and most makers) will say the opposite and it often comes down to whether you have the energy to follow it all through - is simply easier to get the work done by LR during the warranty period rather than fight a war of attrition, though the ACCC does gave car companies in their sights.


Garry

[DazzaTD5]

for my 2nd service I had my vehicle serviced at an "independent" supposedly "accredited" LR mechanic shop


I also think your statement above to be misleading, I didnt see on their website any mention they are Land Rover accredited as you state.
What I see is a Victorian accredition which I assume is like the WA Licensed Repairer Cert.

[letherm]

I've had all my services (by date as I don't drive enough) done by the dealer while under warranty except for one mid year one (oil change etc.) which was done by an Indy. The dealer only puts the 12 month services into Topix and forgot one of those which I had corrected. That means all the 6 month services they did do not appear in Topix. When I asked about this they said that Topix only takes 12 month or corresponding mileage service details. From my point of view I would like to see the hard copy of documentation as proof of service if I was buying a car. I simply do, and intend to in future, keep the receipts and printouts when I have a car serviced until I sell the car. You've still got proof of service so there really isn't an issue.

Martin

[Homestar]

While most manufacturers allow servicing by other parties, according to consumer affairs vic it is the owners responsibility to check this - see below.

Car services and repairs - Consumer Affairs Victoria (https://www.consumer.vic.gov.au/cars/maintenance-and-repairs/services-and-repairs)

Having said this, I would push them on the 'I can get my vehicle serviced by parties other than dealers' line which is mostly true. I think they are just looking for an out and pulling the wool over your eyes. They certainly can't claim for example that because your top radiator hose rubbed through due to factory misalignment, this was caused by getting it serviced elsewhere - they don't have a leg to stand on in this case IMO. Push them hard, they are all aresholes...

[dirvine]

I have not named the service centre in line with web site directives. You can all determine who I might be talking about. My concern is I now have incomplete service records or now need to keep a book etc. Just a pain.

[RHS58]

You've installed all this stuff - "
APT sliders, Goe air comp plate, UHF & HF radio, Airflow snorkel, Discrete Winch,Compomotive rims with 265/65/18 KO Ta's, LLAMs, Traxide dual battery with winch set up, EAS emergency kit" - so JLRA will probably argue to avoid any warranty issues in any case - related or not....

Keep all your receipts and you'll be fine.

The on-line records for my D4 services at dealers don't match the receipts I received from the dealerships anyway.

I'm out of warranty and happily using an indie who has provided a service booklet for my records, I keep receipts, and they keep a record on their 'puter.

[DazzaTD5]

My concern is I now have incomplete service records or now need to keep a book etc. Just a pain.

Which you could of ended up with going to a dealer as well, like I said, some add it in, some don't.

[justinc]

What the?? There is NO guarantee that the dealer is going to add any additional work, notations, work recommendations or anything other than the km and date and type of service. I couldn't care less about information like that, as Dazza and others know from experience a dealer history means absolutely squat. I have a 2006 rrs in today, at 191k, dealer stamped book bla bla bla and never had the transfer case, uato trans or diff oils changed. Ever.

The best thing to do is leep all your independent repairers DETAILED invoices and lists of recommendations etc etc in a big file, and if you are selling the car, just hand it over...

[101RRS]

My concern is I now have incomplete service records or now need to keep a book etc. Just a pain.

But your car does have a service book - my car has a full service history and it was only ever serviced by the dealer on the delivery service - it has now done 150,000km and the book has the appropriate entry for all services - done by me - stamped and signed. In addition I keep am associated record of addition items like brakes/tyres/failures such as alternator.

Surely you have your service book stamped and signed.

Sorry I really do not see what the issue is - is your responsibility to ensure the records are correct and maintained.

[justinc]

But your car does have a service book - my car has a full service history and it was only ever serviced by the dealer on the delivery service - it has now done 150,000km and the book has the appropriate entry for all services - done by me - stamped and signed. In addition I keep am associated record of addition items like brakes/tyres/failures such as alternator.

Surely you have your service book stamped and signed.

Sorry I really do not see what the issue is - is your responsibility to ensure the records are correct and maintained.

Garry they are all done on the cloud now, since about 2014/5.. stupid idea i know...☹

[101RRS]

Well back in 2007 when mine was built it went into the cloud (I dont think it was called that then) and signed off in the book [smilebigeye]. When I got mine in 2010 I was able to check the cloud to confirm that the injection pump recall etc had not been done and confirm what was in the service book was correct - delivery service only and no 12,000k services done at dealers but book showed all services done reputable indies (the car was in a remote location so no dealers around).

People forget that once you take delivery of a car it is your car and not Landrovers and you as owner are responsible for maintenance and records not the cloud.

Garry

[RANDLOVER]

I've found service history doesn't count for much if the recommended repairs haven't been done.

[DI5CO]

Well back in 2007 when mine was built it went into the cloud (I dont think it was called that then) and signed off in the book [smilebigeye]. When I got mine in 2010 I was able to check the cloud to confirm that the injection pump recall etc had not been done and confirm what was in the service book was correct - delivery service only and no 12,000k services done at dealers but book showed all services done reputable indies (the car was in a remote location so no dealers around).

People forget that once you take delivery of a car it is your car and not Landrovers and you as owner are responsible for maintenance and records not the cloud.

Garry

Garry, as Justin said, it’s all on the cloud and they don’t come with a service book anymore. Nothing to stamp.
You have access to formally print that it was serviced, but no different to the book. It doesn’t say what happened at the service.
I’ve only had 2 services, so I just like before, keep the receipt as to what was actually performed.
Dave.

[RHS58]

The receipt shows what they billed you for, not necessarily what they did in my experience.

[DI5CO]

The receipt shows what they billed you for, not necessarily what they did in my experience.

All my receipts I’ve ever had from dealers and Indis have had what Work was done. My last 2 dealer ones had all work that was carried out. I had to take it back for warranty work and a mistake that was made on their part from the service and that was all described on the paperwork too.

[101RRS]

Garry, as Justin said, it’s all on the cloud and they don’t come with a service book anymore. Nothing to stamp.


Yes I know that, but it is your vehicle not Landrovers - if you are happy for the cloud to maintain your record - thats great. But for me it is no use as my vehicle is owned by me and not serviced by LR but I still require a service record - I have my own book with my own stamp and everything is recorded - better than any cloud entry.

If you dont have a book - get one or make one and get it stamped by whoever does the work. As I said - it is your car, not LRs so keep your own records.

Garry

[DiscoJeffster]

All my receipts I’ve ever had from dealers and Indis have had what Work was done. My last 2 dealer ones had all work that was carried out. I had to take it back for warranty work and a mistake that was made on their part from the service and that was all described on the paperwork too.

From someone with intimate knowledge of dealer management systems I can assure you every service description is pre-canned. Every fluid, accessory, text etc is all standard based on the line item of the service type line item. There is no guarantee anything that the sheet says was done, aside from maybe the tread depth measurements lol.
Where they’ve done additional non-standard work then you can be reasonably confident that’s accurate.

[Zeros]

Geez this dog eat dog growth capitalist competitive litigation based system really makes us all feel good doesn’t it!

[discomatt69]

It is all standard line stuff on the receipts, I have just had my D4 serviced at a indie with extra work done, diff and transfer case oil changed at 60,000km. The oil specified for the diffs and the oil on the invoice were 2 very different oils, I rang the manager and questioned him about this and he insured me the correct oil had been put in and even rang back 15 minutes later after he had been out to the workshop and checked the oil spec and staff just to be 100% sure and to let me know exactly what had gone in.
On there computer system he said it comes up with one oil for diffs and that is what is printed because there are to many oils to have every one listed just for diffs. Engine correct spec listed but T/C just said LR special TC oil with no spec.
Its all generic and if you don't do it yourself how could you know 100%...

[dirvine]

Just to finish off my original post (or is this now to continue it) I had a call from ULR this morning with good and bad news........ Good news the split upper radiator hose (from the engine cover rubbing on it) will be covered by warranty........bad news no upper hose it Australia and there is a 10 to 12 day wait? When I asked why such a consumable item was allowed to get so low in stock, was told its an imported car!

[jonesy63]

....bad news no upper hose it Australia and there is a 10 to 12 day wait? When I asked why such a consumable item was allowed to get so low in stock, was told its an imported car!

JLR Australia is an importer of cars and they're continuously shooting themselves in the foot regarding reliability and serviceability of "their" marques. :-/

Incompetent parts management springs to mind. (Just-in-time - yeah, right!)

[shanegtr]

When I asked why such a consumable item was allowed to get so low in stock, was told its an imported car!
Should have let them know that so is everything else now and other manufacturers manage to have stock of parts[tonguewink]

[Grumbles]

Should have let them know that so is everything else now and other manufacturers manage to have stock of parts[tonguewink]

Suzuki don't. Try seven months with the clock still ticking for fuel pumps, driver seat bases and years for radio/reversing camera systems. :thumbsdown:

[PerthDisco]

Engine correct spec listed but T/C just said LR special TC oil with no spec.

They are not lying

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[rocket rod]

Good news the split upper radiator hose (from the engine cover rubbing on it) will be covered by warranty........bad news no upper hose it Australia

Just on that point, I had the cover cut through the hose while out in the bush and that's not the best place for it to happen. Make sure it still doesn't rub the new hose as it will certainly cut through again. I cut out the cover out to make sure no rubbing.

[cripesamighty]

dirvine, just do what I did and use some self-amalgamating tape on the split hose until the correct hose becomes available.

[discomatt69]

They are not lying

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I was aware of the TC oil, how is it that they have a special oil?? surely it is the same as another oil used in something else.
I also never thought my mechanic was lying to me, that's why I use him, he is as honest as the day is long

[101RRS]

I was aware of the TC oil, how is it that they have a special oil?? surely it is the same as another oil used in something else.


Well these vehicles have been around since the end of 2004 and all the other oils have been duplicated - except this one. If you find what the something else is - please let us know.

I gotta buy some and dont want to have to sell my kidney again.

[DiscoJeffster]

Well these vehicles have been around since the end of 2004 and all the other oils have been duplicated - except this one. If you find what the something else is - please let us know.

I gotta buy some and dont want to have to sell my kidney again.

It’s $80L and you need 1.5L. Keep the 0.5L from last time and then you only need to buy 1L this/next. If you sell your kidney for that sort of money, probably shouldn’t own a landy, or better start harvesting kidneys from unsuspecting passers by.

I agree it’s not cheap, but given its little more than the cost of a tank of fuel, I’m not sure what the fuss is really?

[DazzaTD5]

Good news the split upper radiator hose (from the engine cover rubbing on it) will be covered by warranty........bad news no upper hose it Australia and there is a 10 to 12 day wait? When I asked why such a consumable item was allowed to get so low in stock, was told its an imported car!

*The engine acoustic cover rubbing on the top hose is a common issue.
*On new D4's that come in I add a piece of corrugated tube to the cover cut out.
*I keep a genuine top hose in stock for this reason.
*Or its about 3 days from the U.K

What a laughable joke, 12 days and it was a item that could have been avoided if they actually had a clue and knew the vehicle.

[donh54]

*The engine acoustic cover rubbing on the top hose is a common issue.
*On new D4's that come in I add a piece of corrugated tube to the cover cut out.
*I keep a genuine top hose in stock for this reason.
*Or its about 3 days from the U.K

What a laughable joke, 12 days and it was a item that could have been avoided if they actually had a clue and knew the vehicle.

Aha! Another punter under the illusion that dealers actually know (or care) about the vehicles they represent! They choose a brand based solely on the dollar value to them. Most make the bigger percentage of their profits from the service department, so a $10 preventative measure is not as profitable as a $500 replacement. Also, keeping parts in stock costs money. Most spares departments nowadays only stock high turnover service items like filters, belts, etc. everything else is a special order.
Regarding the "special transfer case oil" if the invoice stated something like "Penrite 75/90 GL5" they couldn't justify charging you $85 per litre, could they?

[101RRS]

Regarding the "special transfer case oil" if the invoice stated something like "Penrite 75/90 GL5" they couldn't justify charging you $85 per litre, could they?

But the Special Transfer Case Oil is 1.5 litres of Shell TF 0753 spec grade oil - sounds very ordinary but is not [bigsad].

The last time I checked with the dealer it was a bit more than $85 per litre.