Server Not Found - connection timed out

[101RRS]

Every couple of minutes and my internet seems to drop out - when opening a new page or new web site I get the message Problem Loading Page, Server not found - connection timed out.

The internet icon on the laptop shows I am still connected to my modem (or my phone hotspot) but I cannot use the web.

When I right click on the internet icon you get the options to Troubleshoot problems or Open network connections . If you open network connections it tells me I am connected to the network.

If I go through the Troubleshoot problems it goes through its processes and resets the wifi adaptor and the final message that comes up is "the default gateway is not available" - and then says it is fixed.

The Internet then works for another couple of minutes then stopped with Problem Loading page etc message - I then trouble shoot with the wifi adaptor being reset and all works for a couple of minutes then on and on and on - Ground Hog Day.

Is my Wifi adaptor in the laptop screwed - Lenovo crap only 5 weeks old - or are there other issues?

Thanks

Garry

PS - picking up Gary's point I wonder if it was actually an ISP issue as the problem was through the NBN and also the 4G network.

[incisor]

been my experience that Lenovo are near the top of the pack in the under $1500 price brackets so unless you bought a 'Ron" special it shouldn't be the laptop

what AV you got installed?

[gazk]

Garry, I recently had a very similar problem with internet being very slow and dropping out both on wireless and Ethernet connections. (Using NBN fibre to the premises through NBN box to a NetComm modem.) It turned out to be a problem with the modem firmware which was then updated by my ISP. The modem update fixed the problem.
Gary

[DAMINK]

ICANN is doing DNS encryption updates (over the next few days i believe) and there is some suggestion of down time during this.
I have not experienced any though.

source Global Internet Shutdown Expected, But Here's Why You Needn't Panic - News18 (https://www.news18.com/news/tech/global-internet-shutdown-may-not-impact-everyone-what-you-need-to-know-1906699.html)

[101RRS]

been my experience that Lenovo are near the top of the pack in the under $1500 price brackets so unless you bought a 'Ron" special it shouldn't be the laptop

what AV you got installed?

Thanks Dave - is a ThinkPad E580 bought direct from Lenovo Aust not a reseller - it is setup as provided - what is AV?

Thanks for the other responses - cannot be an NBN issue as the same problem also occurs when I turn on the Hotspot on my phone and connect to the internet from the Lenovo via the 4G network.

Interestingly is not playing up today - differences are computer turned off overnight and rebooted this morning - was not feeling well yesterday spent most of the day in bed with the laptop on battery and today is running on power - I wonder if there is a battery saving setting when running on battery that is the issue - haven't spotted anything. Also with the laptop sitting on the doona airflow was restricted and maybe the wifi adaptor was getting hot - though the fan was not running and the laptop was not hot at all.

Later I will switch back to battery and see if I have the issue.

Thanks for the responses

Garry

[DAMINK]

what is AV?



Anti Virus.

[101RRS]

Oh - doh - AVG

[incisor]

The built in free one is better than the avg trojan [emoji16]

[101RRS]

The built in free one is better than the avg trojan [emoji16]

Ok [bigwhistle]- what is the build in free one?

Ok - no issues today on battery or not - now beginning to think it was my ISP playing silly games back at where their servers live. If it was the laptop it would have been playing up today.

[101RRS]

Problem is back and now only occurs when running on battery.

When on battery I have to reset the wifi adaptor every few minutes. As it only occurs when on battery is there a power setting that I have not found that turns to wifi adaptor off after a while when on battery as a power saving option.

Though I note on the Lenovo forum there are threads that would seem to indicate that there is a wifi issue with the E580 but it is not clear whether it is software or hardware.


As a result of the issue it is not feasible to use this laptop when on battery to surf the web .

Any ideas? No response on the Lenovo forum.

Thanks

Garry

[incisor]

try a usb style wifi adaptor and see if your problem persists

you'll need to turn off the internal adaptor in your network adaptor settings

something like one of these

TL-WN823N | 300Mbps Mini Wireless N USB Adapter | TP-Link Australia (https://www.tp-link.com/au/products/details/cat-11_TL-WN823N.html)

[101RRS]

Thanks for that information - I have an older wifi USB stick that I use on an older desktop so I will give that a try.

Cheers

Garry

[101RRS]

I found the solution today - it was as I thought, the check box in the wifi adaptor properties dealing with power usage had the turn the wifi adaptor off box to save power box ticked [bigsad]. So when on battery to save power it was switching off the wifi adaptor - this must be a default setting as I have not touched any of these at all.

Thanks for all the suggestions - helped me work through the problem.

Garry